[Resolved] Paytm Mobile Solutions — Air ticket cancellation amount not refunded - deadlock situation | |||||
Hi, I am Mandeep and on Nov 29, 2016 I booked a return flight ticket using Paytm app. The Air Asia flight ticket which I had booked were for 3 person for Bangalore-Goa on 19 Jan 2017 and return was on 23 Jan 2017 with PNR no: KI3ESW. Due to the demise of my grandfather I had to cancel trip, so I called the air asia customer care and gave a cancellation request on 17th Jan 2017. I was informed by them that the refund amount of rs. 2937 will be credited to my paytm acount within few day. I noticed that I havent got any confirmation even after 24 hours so I called up air asia customer care again to check with them. They assured me that the cancellation was in progress and on request they provided me with the case id: CAS[protected]DZJV8G Since I havent got the refund yet I called up air asia again. This time I was given a transaction no:[protected] for the amount transfer and they claim they are done from their side. So I called and mailed Paytm to check with them. I was informed by Paytm that they need a confirmation email, sms or a stamp copy to prove the ticket cancellation. So I called air asia again, this time they said that they cannot provide this confirmation email since this was done by Patym partner, "easemytrip.com"(which I had no idea while booking from patym app). So I called up easemytrip customer care and I am informed that they had no idea of this ticket. They even refused to check with my PNR or my mobile number. Instead they directed me to paytm again saying they are the one who I should get in touch. So in short my situation is, Paytm wants confirmation from Air asia. Air asia says easemytrip should give the confirmation. Easemytrip says go to paytm. I tried calling many times but all my efforts have gone in vain to break this deadlock. Date of ticket: Nov 29, 2016 (Bangalore-Goa, Goa-Bangalore) Journey date: 19 Jan 2017 and return on 23 Jan 2017 Cancellation request date: 17 Jan 2017 PNR no: KI3ESW Air asia case id(for cancellation): CAS[protected]DZJV8G Air asia transaction id(for rs 2937):[protected] Please help me resolve the issue and with the refund. Mandeep [protected] Was this information helpful? | |||||
Feb 18, 2017 Complaint marked as Resolved Dont use this forum for your complaint. This has caused more problems than solution in my case. Bank phishing calls were followed by patm phishing calls by sending me a password reset sms. Thankfully, nothing happened to me.
Instead, I would suggest the same to all of you having such issues to please go to Twitter instead like I did. I published my issue with air asia and paytm in twitter and I got a quick reply. Paytm finally refunded the money. | |||||
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+91 12 0477 0770 [Head Office]
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You might get calls from persons claiming they are from paytm or Banks to steal your money.
I have also got calls from the same number as mentioned in this link below([protected], [protected]).
https://www.consumercomplaints.inpaytm-mobile-solutions-fraudulantly-transfered-rs73987-from-my-citibank-savings-bank-ac-c1493583