[Resolved] Poorvika Mobiles — Cheating customers

dronadroid

from Mumbai, Maharashtra

Address:	Bangalore, Karnataka, 560008
Website:	www.poorvikamobile.com

Poorvika mobiles, indiranagar branch has been cheating me for past 6 days. I was asked to buy lyf flame 8 mobile for rs 5200 to get jio sim. After buying the phone they have not activated the sim. They have been giving the same excuse that the person is on sick leave. They seem to be nonchalant about the issues and asked to make police complaint. The sales people at the shop seem to be a bunch of quacks.

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Oct 29, 2016

Complaint marked as Resolved

Poorvika Mobiles customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2016

Poorvika Mobiles Customer Care's response Dear Customer,

Please share the invoice bill and JIO sim number which to be activate immediately to the following mail id ASAP.

[protected]@poorvika.com

Thanks,
Customer Support

Sep 28, 2016

Updated by dronadroid I had called Poorvika Mobiles Customer Care this morning to inform about the problem. The customer care person was very rude and refused to acknowledge the problem. First he tried to ignore the problem saying it takes 10 days to activate Jio sim (may be he thought i am gullible enough to fall for his bluff). Then he said since you have blue sim(without even checking with me, actually i have red sim with number already assigned) you need to wait to get the number. He tried his best to shirk the issue. And finally, got into red tape mode asking documents etc.
Now, when i have raised my complaint here, the customer care person is asking to mail info ASAP :)

@customercomplaints Is there some way to sue these guys and demand compensation for waste of my time and harassment ?

Sep 28, 2016

Updated by dronadroid My problem is still not resolved. This time the guys at Poorvika Indiranagar said that reliance server is down. Every time they manufacture some new excuse and now they dont even answer your call.

Verified Support

Sep 28, 2016

Poorvika Mobiles Customer Care's response Dear Customer,

To resolve the complaint please share the required details to the mail id immediately.

[protected]@poorvika.com

Thanks,
Customer Support

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Comments

Vedhandha Desigan J

from Hubli, Karnataka

Bought Samsung J2 at Poorvika Multiplex showroom Salem - JIO sim was to be issued, they said not to download my jio app and that they will do it using they agent software and finger print and said to have aadhaar card. They asked to come later, i went after some days, they asked to go another showroom Opp Sharadha College, Salem as their staff is on leave. I went to the shop they said downloading my jio app is must and code to be generated one staff started the job, transferred in half way to the other and then other the manager was fully aware of what is hapenning after generating code they connected to their tablet and kept their finger print for agent it is ok, asked to keep our finger print it was also ok scanned barcode it also accepted, then they again did the same process once again this time they said server is down, jumped system said code is redeemed. They did not issue sim card.

They downloaded my jio app in new mobile in their showroom, generated code in showroom agent code and our finger print and aadhar details are ok agin they did the process and say problem but sim card is not issued.

I suspect they are selling sim card in black after obtaining our finger print.

Their voice and behaviour is very bad opposite to thier tv add
They misguide wantedly confusing customer.
They are trained to behave rudely once the customer has purchased mobile.
After their rude behaviour and false promise i think to never recommend or buy any other mobile from them.

Mobile purchased in name of wife

Vedhandha Desigan J
[protected]
Message also mailed to : [protected]@poorvika.com [protected]@poorvika.in [protected]@poorvika.com