[Resolved]  Poorvika Mobiles — cheating/ mis selling of two samsung j7max mobiles to me

Address:	600092
Website:	www.poorvikamobile.com

I purchased two samsung j7 max mobiles today (27-aug-2017) at poorvika mobiles pvt ltd, 95, arcot road, virugambakkam, chennai - 600092. The showrooms product catalogue for j7 max mentioned the processor as "octacore 2.4ghz", and sales person mr. Murugan confirmed it is 2.4ghz and influenced my decision to choose j7 max over other comparable choices. As i was convinced with 2.4ghz i bought two mobiles from this showroom today (Invoice is attached).in the mobile box the processor is just mentioned as "64 bit octacore" and no mention in ghz, but sales person reiterated it is 2.4ghz. However, later an internet search revealed that the processor speed is only 1.6ghz (Not 2.4ghz). I went back to the showroom to enquire about this cheating. The showroom salesperson admitted their mistake (After browsing in internet in front of me) but has denied replacing the phones with a diferent model (Samsung or other brand) having specifications (Processor speed) quoted to me at the time of purchase. The salesperson later modified the catalogue with a pen. He even challenged me to raise this as a complaint saying he cannot replace or refund. I am totally disappointed with this cheating sales and i would request poorvika to arrange for refund or replacement with a model (Samsung or other brand) having 2+ ghz processor.