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PUBG MOBILE India Complaints & Reviews

www.pubgmobile.in
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Updated: Mar 17, 2024
Complaints 728
Resolved
49
Unresolved
679
Bad 😕 It seems that PUBG MOBILE India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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PUBG MOBILE India reviews & complaints page 33

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L
Lalawmpuia Pachuau
from Shillong, Meghalaya
May 1, 2019
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Address: Durtlang, Aizawl, Aizawl, Mizoram, 796025

I have purchased uc worth rs 799, my money is debited from my account but, i haven't received any uc. Please, help me resolve this problem. My in game username is awpapachuau. My character id is [protected]. I have contacted the in game customer support, but, it is not resolved yet. Please give me back my money, or give me uc (Unknown cash). Please help me.
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    A
    Ariz Waqar
    from Krishnanagar, West Bengal
    Apr 27, 2019
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    Purchased a pack of 160 rupees for 130 uc along with 3 crates via in-app purchase of pubg mobile on 27 april2019 via internet banking.

    My account has been debited for the same amount but no uc cash was credited to the game. It shows in my sbi account that the money went in times of money limited.

    Customer care centres are unreachable.

    Beneficiary - times of money ltd

    My in game name-st4r๛kratos
    My in game id-[protected]

    Could you please resolve this and ensure my purchased is carried out or refund my money back to my account.
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      K
      Kalai Vaanan
      from Mumbai, Maharashtra
      Apr 23, 2019
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      Address: 600062
      Website: SBI INTERNET BANKING AND TIMEs of money limited

      I bought uc in pubg mobile but didnt receive them in game. The purchase was 85 rs. Money was deducted from my account.. For some reason my google play didnt record the purchase.. I am attaching an image of mini statement from sbi mobile app confirming of money geting deducted and being transferred to this. It would be great if i can get a refund or if my purchase can be compleated by adding the uc in game that i purchased.
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        S
        Sabari Nadhan
        from Chennai, Tamil Nadu
        Apr 23, 2019
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        Address: No:6/8a, Iyappan Nagar !st main road, annai street, via- saraswathi nagar, thirumullaivoyal, Chennai, Tamil Nadu, 600062

        Purchased uc cash via in-app purchase of pubg mobile on 23 april 2019 at 11:20am via internet banking. Costing rs.240.00 for kar98 skin.

        My account has been debited for the same amount but payment failed no skin add to my inventory. It shows in my sbi account that the money went inb times of money limited.

        Beneficiary - times of money ltd
        Reference no:-[protected]igafzhbkz8

        Could you please resolve this and ensure my purchased is carried out or refund my money back to my account.
        +2 photos
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        I bought prime and prime plus subscriptions two days ago did not get anything. I contacted support but only got the robot answering me. I have proof of purchases and would like a refund or what I bought.
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          A
          akash2002
          from Mumbai, Maharashtra
          Apr 21, 2019
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          Address: Vidhubushan Sarkar Road,Barmasiya chowk,Veena sadan,Deoghar,Jhanrkhand, Deoghar, Jharkhand, 814112
          Website: www.midasbuy.com

          I bought uc from tgb, coda pay site and my 1st transaction was successful and i recieved my uc but in 2nd and 3rd purchase the money got detucted from my paytm passbook but i didnt recieve my uc also i have not got any refund and on contacting them they said its not their fault and on paytm it said that the transaction was successful please solve my issue and help me to get my refund back
          +4 photos
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          I buy the uc but i dont get uc and my balance also debit plzz solve my problem fast

          Reference number. [protected]

          i bought uc online from its official site and my transaction was successful and my money also got deducted from paytm but i didnt receive - Comment #3414462 - Image #0
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            T
            Temjen02
            from Delhi, Delhi
            Apr 18, 2019
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            I have purchased UC worth 7900/- 2 times which is 6000 +2100 UC. And both the times I got an error message but the amount was deducted from my account. I tried to contact the customer service in game but no replies. What do I do? Can you help me out? Is it possible to recover it or will it be gone ? I am so lost and don't know what to do. If anyone can help out please let me know.
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              S
              Shivam Wadhera
              from Vellore, Tamil Nadu
              Apr 16, 2019
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              Address: 208011

              Hi team,

              I tried to get the pubg mobile prime plus subscription by paying an amount of rs 400/- through my debit card to google play services. The amount got deducted successfully from the bank but in app it told me purchase error. Now when i go back to my pubg mobile account it is asking me to buy the prime plus subscription to enjoy the benefits but the amount already got deducted.

              Please help me.
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              I purchase 79rs uc and did not get my uc.. Money deducted. Even a penny worth please refund
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                F
                Faiz An
                from Noida, Uttar Pradesh
                Apr 12, 2019
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                Website: www.midasbuy.com

                Hi sir/madam
                I purchased uc from pubg mobile on www.midasbuy.com which is of worth inr79. Amount has been deducted from my account from paytm no.[protected] but didnt get uc.
                Their server timed out or something in between the payment and whole payment was deducted, still resopnse from them and they donot have any customer contact no. To get in touch with them.

                So please help me to get back the amount or else help me to get the uc.

                Thankyou.
                +1 photos
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                I have the same issue. I paid rs 799 and the same thing happened. Their server timed out and payment was made from my paytm. Please help.
                Reply
                I bought royal pass season 9 with Rs. 799 and payment was successful, however, i did not get any UC in the game. I bought the Royal pass from the pubg emulator Tencent gaming buddy. Website was www.midasbuy.com/in/buy
                Please help me get a refund.

                money has been deducted still no uc is credited to my account. - Comment #3537083 - Image #0
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                  V
                  vipinmenon
                  from Dicholi, Goa
                  Apr 12, 2019
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                  Hello
                  Sir' i was purchasing 600+60uc from pubg mobile game on 12.04.2019 at 10:10am pm by paying 799rs from my account via net banking after that rs 799 was desducted from my account but i did not get any uc from pubg mobile gaming so i need my money refund or the elite pass whichever at earliest..
                  Here i hv given all my detils of accounts
                  Account no ending:- 4776.
                  Refrence no for transaction is:- igaxfnnr7.
                  Pubg id :[protected].
                  Date :- 12.04.2019
                  Time:- 10:10am...
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                    N
                    Noob【】 gaming
                    from Lucknow, Uttar Pradesh
                    Apr 9, 2019
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                    Address: Firdaus nagar b gali no 2 aligarh, 202002

                    I wanted to purchase the prime plus offer of rupees 390. So i go for subscribe and it's shows purchase failed with pop up of an error massage. Then i again tried to purchase and 2nd time it was shows the same massage. And i didn't get any offer. But it debited my money twice from my bank account. I have already knocked pubg mobile customer service. But unfortunately i didn't any reply from them. Please do help me...
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                      I
                      iamsuryaz
                      from Delhi, Delhi
                      Apr 8, 2019
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                      I had paid 390 rupees for prime plus membership in pubg but i haven't got any membership but amount got debited from my account. please help.i am trying to report this to customer service if pubg but they are not replying and this transaction is not showing in play store also just debited from bank account no details in play store or pubg.dont know what to do.please help.
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                      I have purchased in game uc worth Rs. 420. The amount has been debited from my account vide transaction ref no. IGAFYGIJF6 but the uc was not credited to me in game (PUBG mobile).

                      money deducted but membership not activated - Comment #3414234 - Image #0
                      Reply
                      I buy the uc but i dont get uc and my balnce also debit plzz send me uc aur my refund the amount plzz doo fast our service is very slow

                      My references no... [protected]

                      Plzzz do fast

                      money deducted but membership not activated - Comment #3414460 - Image #0
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                      Have purchased UC in PUBG mobile money got deducted but didn't get the UC. Thank you for using state bank internet banking. Reference no. For times of money limited transaction of rs. 799.0 from A/cX7317 on 01 MAY 19 at 10:21 PM is Ref#IGAGAWGMF6. This was the message i got after but in game it showed payment failed so i need my refund.

                      money deducted but membership not activated - Comment #3422346 - Image #0
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                        P
                        Payal kar
                        from Tufanganj, West Bengal
                        Apr 5, 2019
                        Resolved
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                        Resolved

                        I wanted to purchase the prime plus offer of rupees 390. So i go for subscribe and it's shows purchase failed with pop up of an error massage. Then i again tried to purchase and 2nd time it was shows the same massage. And i didn't get any offer. But it debited my money twice from my bank account. I have already knocked pubg mobile customer service. But unfortunately i didn't any reply from them. Please do help me.
                        Apr 5, 2019
                        Complaint marked as Resolved 
                        It's debited money twice. So I want my refund.
                        Apr 05, 2019
                        Updated by Payal kar                         My transaction id[protected]

                        View replies
                        I wanted to purchase the prime plus offer of rupees 390. So I go for subscribe and it's shows purchase failed with pop up of an error massage. Then I again tried to purchase and 2nd time it was shows the same massage. And I didn't get any offer. But it debited my money twice from my bank account. I have already knocked pubG mobile customer service. But unfortunately I didn't any reply from them. Please do help me.

                        didn't get the offer but debited money from my bank account - Comment #3398011 - Image #0
                        Reply
                        Today on 10/04/2019 i am pay 1949 rupees for 1500+300 (extra uc) but the don't send me the uc and also withdraw 1949 ruppes

                        didn't get the offer but debited money from my bank account - Comment #3406294 - Image #0
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                          U
                          utkarsh230713
                          from Delhi, Delhi
                          Apr 4, 2019
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                          Address: rajabazr, Patna, Bihar, 800014

                          I tried to get the pubg mobile prime plus subscription by paying an amount of rs 400/- through my credit card to google play services. The amount got deducted successfully from the bank but in app it told me purchase error. Now when i go back to my pubg mobile account it is asking me to buy the prime plus subscription to enjoy the benefits but the amount already got deducted.

                          Please help me.
                          View replies
                          I wanted to purchase the prime plus offer of rupees 390. So i go for subscribe and it's shows purchase failed with pop up of an error massage.
                          Reply
                          I tried to buy prime membership plus and deducted amount of 390 from my account. but I didn't got membership.

                          amount deducted but failed to purchase - Comment #3436869 - Image #0
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                            S
                            Shubham Kotnake
                            from Mumbai, Maharashtra
                            Apr 4, 2019
                            Resolved
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                            Resolved

                            Purchased uc cash via in-app purchase of pubg mobile on 4th April 2019 internet banking. Costing rs.1949 for uc credit of 1800 UC

                            My account has been debited for the same amount but no uc cash was credited to the game. It shows in my SBI account that the money went in times of money limited.
                            Its a huge sum of money and i'm worried for the same.

                            Customer care centres are unreachable.

                            Beneficiary - times of money ltd
                            Reference no- IGAFVJNXN0

                            Could you please resolve this and ensure my purchased is carried out or refund my money back to my account.
                            +1 photos
                            Apr 8, 2019
                            Complaint marked as Resolved 
                            got my refund back
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                              W
                              WhItE๛DeViL
                              from Alwar, Rajasthan
                              Apr 3, 2019
                              Resolved
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                              Resolved

                              Address: Vivekanand nagar, 301001

                              I have purchased uc in pubg mobile money got deducted but didn't get the uc. Thank you for using state bank internet banking. Reference no. For transaction of rs. 799.0 from a/c ending 6489 to times of money limited on 02-apr-19 at 16:04 is igafuxfav0. If not done by you, forward this sms from mobile number registered with sbi to [protected] to block your inb credentials. You may also call[protected]. Download yono @ www.yonosbi.com
                              +1 photos
                              Apr 5, 2019
                              Complaint marked as Resolved 
                              Thnku so much refund my amount...
                              Apr 03, 2019
                              Updated by WhItE๛DeViL                               Pubg uc not received but amount deducted Thank you for using State Bank Internet Banking. Reference No. for transaction of Rs. 799.0 from A/c ending 6489 to Times of Money Limited on 02-Apr-19 at 16:04 is IGAFUXFAV0.If not done by you, forward this SMS from mobile number registered with SBI to [protected] to block your INB credentials. You may also call[protected]. Download YONO @ www.yonosbi.com...
                              Plzz solve this problem
                              Apr 03, 2019
                              Updated by WhItE๛DeViL                               Please action times of money

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                                G
                                goku world
                                Apr 2, 2019
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                                Address: Athgoan, Kamrup Metropolitan, Assam, 781001

                                Helo
                                Sir' i was purchasing 600+60uc from pubg mobile game on 02.04.2019 at 1:35 pm by paying 799rs from my account via net banking after that rs 799 was desducted from my account but i did not get any uc from pubg so i need my money refunded...
                                Here i hv given all my detils of accounts
                                Account no : [protected]
                                Pubg id =[protected]
                                Date :02.04.2019
                                +1 photos
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                                  G
                                  Galiathus_theophilie 99
                                  Apr 1, 2019
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                                  Address: Kolkata, West Bengal, 700092

                                  I tried to subscribe for the Prime membership of Rs. 85 which was launched
                                  today. Payment was done from the in -app purchase through my debit card . The money got deducted but
                                  I didn't get the benefit.
                                  Charecter ID[protected]
                                  InGame Nickname - DSPCviper
                                  Screenshot of Transaction ID and payment details has been attached.

                                  The pubgm customer services are not replying to anything.

                                  I need the refund or make sure the purchase is carried out.
                                  +1 photos
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                                  I had bought UC of 1949 rupees during the Google rewards error and all my UC are gone after some days and money was also debited from my account. What should I do now?
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                                    A
                                    Anik Tripathi
                                    Mar 31, 2019
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                                    Address: Hardoi, Uttar Pradesh

                                    Purchase uc cash via in app purchase of pubg mobile on 31st march at nearly 8 pm via internet banking. Costing rs 799 for uc credit of rs 600

                                    My account has been debited for the same amount but no uc cash was credited to the game. It shows in my pnb account that the money went in times of money limited.
                                    Its a huge sum of money and i'm worried for the same.

                                    Customers centers are unrechable.

                                    Beneficiary - times of money ltd
                                    Reference no:[protected]

                                    Could you please resolve this and ensure my purchased is carried out or refund my money back to my account.
                                    View replies
                                    Sir I paid Rs. 1949 for purchasing 1800 uc in PUBG but i didn’t get uc and my money deducted from my bank account. So sir please refund my rupees or send uc.

                                    My PUBG mobile ID is :-[protected].
                                    my PUBG m name is:- NOOB彡DYNAMO.
                                    .
                                    Reply
                                    Sir the money is deducted from my bank but I didn't get the ucin my pubg account please I want my money back do as soon as possible

                                    uc purchase - Comment #3670369 - Image #0
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                                    Sir it's 2 months I gave the complaint and there is no action yet is this the way you treat us
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                                      R
                                      Ranjeet bharti
                                      from Allahabad, Uttar Pradesh
                                      Mar 29, 2019
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                                      Address: Pachpokhari sant kabir nagar, Sant Kabir Nagar, Uttar Pradesh, 272175
                                      Website: Pubg

                                      I purchased uc cash via in-app purchase of pubg mobile on 29 march at 8.00 am via internet banking. Costing rs.1949 for uc credit of 1500.

                                      My account has been debited for the same amount but no uc cash was credited to the game. It shows in my sbi account that the money went in times of money limited.
                                      Its a huge sum of money and i'm worried for the same.

                                      Customer care centres are unreachable.

                                      Beneficiary - times of money ltd
                                      Reference no:[protected]

                                      Could you please resolve this and ensure my purchased is carried out or refund my money back to my account.
                                      +1 photos
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                                        S
                                        Shishir09
                                        from Gurgaon, Haryana
                                        Mar 28, 2019
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                                        Address: 110077
                                        Website: www.pubgmobile.com

                                        I just did a transaction of ₹799 on PUBG Mobile. I bought a UC pack worth 660 UC. Money got deducted from my account but i did not get any UC. I don't know what kind of fraud is this but i demand my money back ASAP. The money was paid to Times of Money Ltd. And the reference number is IGAFTLKHB0 and the transaction was done on 28th March 2019 at 16:18.
                                        +2 photos
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                                        did you get your refund?
                                        I tried purchasing the prime membership today and had the same issue. money was deducted but didnt get the membership. Please respond
                                        Reply
                                        My pubg I'd: [protected]
                                        Yesterday 12 the I had made a payment of 799 rupees for 600 uc by net banking. But after payment I didn't get uc. Please either refund my money or give uc.

                                        money got deducted from my account but I did not received any uc in pubg - Comment #3628259 - Image #0
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