Racold Complaints & Reviews

I own a racold water heater, the water outlet is taking in cold water but no hot water is coming out. Have complained to your service centre at colaba on 22046839...on Monday vide complain no 479... Today is Thursday no technician has shown up... To top it up the people at this place are pathetic in service. Absolutely rude the lady on the phone actually hung up on me... N the excuse they gave me are downright dumb. She went to the extent of telling me I'm lying n the technician had already called/ come to my residence n returned back etc...Rest assured my next boiler will DEFINATELY NOT be your product

We took racold geyser 2010 year back 35 litres . Surprisingly it's body started leaking . In that way we called them at customer care and they informed that they don't have the body . If they don't have the body then what does 7 years warranty mean ? Are they cheating there consumers ... My address is e-59 g.k. 2 enclave New Delhi 110048 and my mobile number [protected] rajeev jain

I had purchased three geysers from 'Sharda Electricals' at Jalori gate Jodhpur. One of them was Racold- Eterno 2 ( other two being Haier). This geyser was of 10 Litres and I was told that 'Racold' is supposed to be the best company in the world. To my surprise, I found that Haier geysers were giving excellent service in form of longer supply of hot water, ( both are of 10 Litres). While the Racold gives a short duration of hot water supply. I regret buying Eterno 2.

The Eterno 2 model has a design defect where the heating element is coming in contact with the surface of tank, there is knocking sound once the geyser is switched on. I got the whole equipment replaced when I first had the problem, the replaced product has the same issue and has not been sorted yet by the Racold team. I hope prospective buyers to avoid this model.

We had purchased Racold water geyser in 2008. The coil expired on 5 April 2013 , and we got a new coil replaced on 8 April 2013 from Racold service center located in Wilson Garden,Bangalore. We paid Rs.675 for the coil and Rs.200 for magnesium road and Rs.250 as service charges.So we have totally paid amount of Rs.1125.When we demanded for bill the service guy told that the bill book was exhausted and he assured us that the bill would be send through post within 2 to 3 days.Its is already three months and we haven't got any bill since date. In spite of continuous calls ,there is no response . We demand the bill for our reference.
Please do the needful.
Our complaint number is 6742.

J-34,Lajpat Nagar-3,New Delhi

Mr Prbhat Shukla attend my geysar complaint and e told me that if geysar is gurantee so show me gurantee card then i worked in this geysar otherwise you pay service charge and all parts payment but my geysar is under warranty but he don't listen me and he want only bill then he told me that I want bill copy then he worked.....I want some action this person.

B-24,Defence Colony,New Delhi-110024,he is very good person.My complaint is my geysar not properly working in very cold season.I take some action and I can told him if gesyar in 45 minutes bu this time it extra time,its take 55 minutes to cut so i can ask Mr. Prabhat Shukla he told me that this time is winter is very cold so he told my that geysar is correct but season is very cold so it take some extra time it not be matter.So i can understand his problem that he telling me truth so I am very thankful Mr. Prabhat Sukhla.


Thank you Mr. Prbhat Ji.......

second time facing the problem as tank leakage, Service person 4m Tirunelveli is taking 60days for servicing

Totally service is poor , no customer number

Racold sells its products for reliability but with two Geysers I bought I had bad experience:
1. They are highly energy consuming.
2. The element is so bad that it gets used in some months and Racold only changes the element from the company. For a normal Geyser, element is 280 Rs maximum for change of element and service whereas Racold charges 975 Rs each time for such a bad quality element for a geyser of 25 Litres.
3. Racold makes on purpose such a bad element that destroys so quickly and they can make money. Each time you pay 16% of the price of geyser for changing the element.
4. Racold is dangerous and threat to life. In the other Geysers, heating simply stops when the element becomes non-functional. In two of my Racold geysers, there was a short circuit and MCB was switched off. In old houses if there is no MCB or MCB fails to work, one can die of electric shock in one’s bathroom.
5. I have done a comparative study with two other Geysers in my house (Noida) which are locally made and cheaper. Their element is sustaining for the last 9 years.
6. Government should take an action against this company for making such a bad and dangerous product and cheating people with bad quality.
7. I give below the following two pictures to show you to what an extent the element is racold element is destroyed and that is why it gives rise to short-circuit.

Hello Sir,

I am a resident of No.38, 4th cross , P and T layout, Sunkadakatte, Bengalur-560091 and my name is Sudhir Kumar. We did purchase a Racold water heater in the name of Mr.Sudhir Kumar N B on 7/4/2012 model no. PR - I and serial no.[protected]. . we paid an amount of 2600Rs and purchased it in Girias showroom at No.196,2nd block, 2nd stage, next to SBI Nagarbhavi Layout Blore-72. But i would like to inform you that the heater is not working properly from the day it was fixed in our house. The force of the water is very very low and to fill a bucket of hot water it takes approximately an hour..We did purchase the product as it is a puf insulation but ther product is not of any use and it is simply lying in the house..So we would kindly request you to look intop this issue and send a person who services it ar please replace the product and for your information it is not 1 product but it is 2 products one is 1.5 ltrs and the other is 3 ltrs. Based on the brand value the product was purchased but no proper satisfaction is given and this was not informed to you so far as we did not know who to complain and the people from whom we purchased the product informed cannot be replaced as it is not their problem..Please resolve the issue and hoping for the best customer service at the earliest..

Thanking you,,,,,,,,,,,,,

Sudhir Kumar N B

I have purchased 2 water geysers - electric from Racold, both of them are not functioning properly...in-fact one has completely stopped working...

I am calling service center since 14 December 2012 to rectify my geyser problems but there is no attempt to rectify my problem. every-time i call them they tell me their service engineer tried to call me but there was no answer this is utter rubbish...once or twice it can happen but not everyday...i m in the process of informing my media friends, friends, family not to ever buy Racold products

Racold company sell giesers which are highly energy consuming and which can not be repaired normally by anybody as they put special kind of heating assembly in that which they do not make available in the market. I have been calling them for the last three days for repairing my gieser, but they make false promises and do not attend to the customers. First they did not give me any complaint number and then they said I did not file a complaint. The service centre people were extremely rude and their idea is that you should exchange or buy a new gieser- although the guarantee provided is for seven years.
I request that they should be stopped from exploiting customers like that and government should take an immediate action so that they make the spare parts available.

Dr. V. Verma
[protected]@gmail.com

HI,

i have purchase a geyser 1 week before and now coil of the geyser has been malfunctioned, and customer care says they won't replace this. They will charge for this. Also service man do not come on time.


They should replace the coil in warranty period, whatever may be the problem.

i will suggest not to buy RACOLD GEYSER......

Referring to complaint # EW 20810328, I have lodged the complaint with Racold customer care on Saturday dated 24th Nov 2012 in the name of Mr Mahesh Pangam, where the Customer care Person Name Miss Ashwini had assured to me that the complaint will be attended within 24 working Hours, after that i had called the customer care Atleast EIGHT times Inculding Mr Mahesh Kumar. Sanjir, Ashwini but they DO NOT HAVE ANY UPDATE on this complaint, I have been calling them since Saturday Afternoon and i am getting the same reply as "Sir Sorry for inconvineice We WILL GET BACK TO YOU in FIFTEEN MINS"

PATETHIC SERVICE IS THIS, THEY DONT HAVE A COURTESY TO give a Call back to Customer & inform what is the actual Problem

Keep hopes that today it will be attended!!!!!

I purchased Racold Electric Geyser (Product- ALTRO, Model# - AL 35 V CDR, Serial#- AL[protected] from Ghaziabad on 12 Nov 2011.Since then I am facing problem in this product. Its element gets damaged after every 3-4 months & i have to get it changed every time. During one year warranty period its element got changed 2 times & last year also i had to pay 2 times more for element replacement. Now again element got damaged.
I would like to mention that in this locality there is no issue of electricity and water but this issue still persists. I purchased Racold geyser because of its worth but in last 2 years 4 times element got damaged & each time i had paid min Rs.800.
Recently Racold technician visit at my home & told that Thermostat & element both are duplicate & will charge 1600 Rs to replace both part with max 6 month of warranty.
I request you to forward this request to higher management to permanent fix this issue or change this product. If there is no option then let me know so that i would like to purchase another Geyser instead of paying Rs.1600 yearly for its maintenance. It’s very painful when you purchase such renowned product and you found there is no value of that product. Hope any action will be taken very soon.

bought 2 geysers of racold on 1.09.2012.complaining since 10.09.2012 as one was not working at the time of insatallation itself.
call centre [protected],saumya picked up complaint sms recived ES2055370.No response till now.call everyday ,the lines are busy they will not call back.will not give the address ,they will escalate,not tell the name of the manger,vp,md,dont give thier mail id also.

pathetic service.need to screw them can anybody give the contact no.

I had bought Racold Gas Geyser on 30th July 2008 from Vadodara (Geetanjali Engineers Vadodara.) It is of 120 ltts capacity working on natural pipe line Gas. Around Five months ago it stopped working and had some problem with stater switch.
After repeated complaints At Vadodara Level and then to Ahmadabad I have no response from them . They took out the unit once and took for repairs 4 months ago but were not able to repair.
I have also complained at Mumbai office but all they reply is they will look into the matter or spare may not be available.
There is further no communication from them .
I have also requested to bare all repair cost or change the unit to more recent version.
Please do the needful
Thanking You
Minal Shah

Dear Sir,
My geyser has been lying with RACOLD SERVICE CENTER for the last 6months for repair & all they reply is that they will deliver it after repair today or tomorrow which is very unproffessinal.Kindly do the needful.
SHALABH KAPOOR

In november my dad went to BC appliances and asked them for a geyser which was to be compatible for a rain shower. He was sold P[protected]. Shortly after installation, my dad went overseas and only came back last week. He tried to use the geyser but there was no hot water coming from shower so we called the service guys, He said the geyser was ok but it is not compatible with the use of shower. He said we should have got a PR4. We went to the dealer BC applainces and he refused to listen to me. He said i had 2 options - either purchase another geyser for 2900 or change the coil for 1500. However i told him that i have paid 2600 for the current geyser which has not been used at all and they sold me the wrong product. He asked me to speak to a Mr D'scousta on [protected] whose is supposed to be the operations manager in Andheri. When I called him, he was rude and started shouting. He told me to deal with BC applainces and hung up. I called Racold the company itself and they refused to accept responsibility for their own dealers, I asked for their complaints line and they said they dont have one. Please advice how i should proceed with this matter and how i can get this geyser replaced or coil changed without any cost.

Sir,

My P.F. Account no is MH/5093/53.The claim had been submitted to The Regional Provident Fund Commission,
Regional Office, Annex Building,Sector 28 Commerical Complex, Sanjay Kale Sabha Griha, Pradhikaran, Ankurdi,
Pune 411035 on 7/10/2111. I am sorry to complain you that after six month I have not received my Provident Fund amunt.I reequest you to settle my PF at the earliest. and mail to me [protected]@gmail.com.

Manbar Singh Negi
C-174, Sector 26, NOIDA 201301.
MOb [protected]