Racold Complaints & Reviews

With reference complaint #[protected] to above subject matter, issues are not yet resolved.
Please manage to resolve this problem with the product for so long and direct your dealer to supply the purchase invoice of the article informed several times.
Thanks and regards
Sushil kumar
C-9, shakti nagar extension, ashok vihar phase-3, swaminarayan marg, delhi-110052
Mobile#[protected]

I have purchased new 200 l solar water tank and the tank is heavily leaking within one week from installation. Seller is not responding to phone and racold has been passing time without sending service team. It has been more than 2 weeks since i raised complaint and daily following up wtih email, phone and whats app customer support number.
The worst experience that one can get from any company.

Geyser installed at our home are not working properly, I have been trying to calling on [protected]/[protected] for complain registration but no one is picking up the phone. Geysers are in warranty period. Kindly arrange to send someone for geyser repairment at our home.

My address is
Sh. Sanwar Mal Sharma
108 Angira Nagar, Near Khatipura Flyover,
Jhotwara, Jaipur
Rajasthan(302012)

Phone No. is [protected]

An expedite action/response is solicited.

I had raised a couplaint against my Racold water heater 2 months back. The racold technician identified the issue and mentioned the drum of the heater is a defective piece and said it's under warranty. I sent the invoice copy as well to the sairam enterprises in Chennai who handles customer service for racold. So far I tried to call more than 300 times to track down for closure by speaking to racold service manager and executive. All of them are telling it will be replaced soon but they are really bluffnge.wasting my time and energy. I got fed up of the customer service for the defective piece.

I purchased a racold geyser in the year october 2010.i was given in writing that inner drum of the geyser has a warranty of 7 years. my geysers inner drum got leaked in the month of january 2017 ie., with in 7 year warranty period. an enginner from racold visited the complaint and assured that the drum would be replaced within 3-4 days. he also took the copy of bill and warranty card which was duly stamped and signed by the dealer. after 15 days when none visited i again lodged a complaint on 05.02.2017 vide complaint no[protected]. again another engineer visited on 10.02.2017 and assured that the drum would be replace soon. however, again none attended nd the drum was not replaced . i lodged a number of complaints on there whatts-app but to no avail. another engineer visited on 21.02.2017 and informed that this model inner drum is not available with the company any more. it is not my fault that the company h as stopped making drums of this model. had company not made me promise of 7 years warranty i might not have purchased this geyser in 2010. thus it is a case of false promise and the coy ought to replace the inner drum of my geyser or provide me with another geyser of equivalent model from the current range manufactured by them.

Diwakar joshi
B-106 sec-36 Noida
mob:[protected]

Hi,
We have solar water heater unit installed on our building, the installation and materials used are of low quality, no engineering, mo standards used in this installation, found to be worst installation and piping done, only one pipeline I need installed for 7flats and multiple connections done, which is the worst plumbing engineering done, the valves used are of low quality and all are already broken, how are you maintaining your standards and quality. Who is doing the site supervisions.
Please have a look into this matter, I have started working on the draft copy of complaint sheet to consumer court, if this is not attended ASAP.
I have attached very few snaps for your information.
Regards
Green Hive B3 wing
Harpale basti
Fursungi
Pune

It is a month that my Geyser is not working and I have been chasing up the Racold customer care for service. Every day I get the same answer that someone will come tomorrow. No service representative has called till date and there is way I'll know if the customer care of Racold is just there because "other product companies also have it".
It is a huge mistake that I bought a Racold product - questionable quality and pathetic service.

I have Registered a complaint for my water heater on Dec 20 2016, After so-many followup and escalation to customer care, they visited on Feb 8th 2016 and they have taken my geyser for repair with assurance that he will replace the tank and will and install back within 2 days, still i am waiting today is 13/2/17. now engineer who took my heater not even picking my call. 2 Month is going to finish my complaint, still its not resolved, too worst service i ever seen with any of the company,
My Complaint Number :[protected]

I have brought racold 10 Ltr geyser. The retailer confirmed that as soon as you lock the request on call centre they will visit you asap. I have registered installation request on December 15, 2016 Request ID:[protected] . After taking up lots of follow up nothing has happened. Today also Customer Care executive assured me to get this done by today EOD no updates from executive for visit and all.
On every weekdays and weekend i follow up but result remain unchanged. The customer care people suggest the local team

Please help me in this regard.

Ur compainy product is waste of money ur customer servies is very bad my geyser was not working till one weak i had complaint two time in a weak first complaint was on 14/01/2017 and second complaint was on 24/01/2017 but no one came to look after its running under garanty.reply me regarding this msg ur servie man is comming or not if he came when he reach to u if not gave me the reason why he is not comming i gave u 2 or 3 days regarding to this msg otherwise i go to the consumer court .
Address-28-A Space vatika near badi sabji mandi sikandra agra
Ph.no.: [protected], [protected].

We had lodged many complaints on your toll free number. The 1st complaint for which we have record was lodged on 21st Dec 2016 regarding leakage in the unit. There was no response & it was followed by a no of complaints with no result. we then lodged a complaint on this portal on Jan 4th 2017 giving the detail of complaint nos.vide ID 1462885. In response we got a call 2-3 times but no results we posted the updates on the portal. Finally a week back some one came & took the unit with the assurance that it will be replaced with in a day. Now it is more than a week but there is no response. Pl look into it

Hi

2 weeks back i was purchased racold eswh-25v serial no-al[protected] geyser from croma store jp nagar bangalore. Croma said that racold will come and do the installation but no response from racold. We have got a call from service person and he asked 1000 rs for the installation but croma told us installation free and hose pipe available inside the box. We called local plumber and we have paid 2200 for the installation and accessories. I never suggest anyone to buy racold geyser. Poor service.

Hello,

I bought a new Racold Pronto Neo Geyser (6 Litre) from Sheetal Electricals on 17 January 2017 costing 5460 RS. After installation I found that the heating is very low.

I called Sheetal Electicals and they told me to contact Racold and get it checked by the technician. From the day of installation I'm calling Racold customer care and they are given false promises that they would send a technician. But till date no technician has arrived.

I bought this new geyser paid the entire money but I'm now getting no service from Racold just false promises from inefficient customer care. I really feel like misguided and cheated.

Please help me to get a technician from Racold immediately to get by new geyser repaired or replaced.

Regards

Pranay Agrawal

Details of Sheetal Electricals for your reference (he store from which product was bought):
[protected]@yahoo.co.in
Telephone: 25646781

I had put up a demo request on 14/01/2017 for Racold Eterno Intello no.[protected]. Till now no one came or contacted. Very very disappointing and frustrating situation. Please try to rectify it as soon as possible.

This product i had purchased from Snapdeal. It has 7 days return policy. That 7 days Racold engineer has already taken as he haven't come.

Now please take up necessary action.

I have purchased a geyser eterno-2 (5 star) 2years back .it is not working properly . warm water is not coming . its heating system is not working. out coming of hot water is not proper . no indicater lights when plugged in to power socket . its heating system and coming out of warm water is not working . it is filled when connected to supply of water tap but no water comes out....

Raised a complaint[protected] days back regarding one of the Solar vaccum Tubes broken. My Solar water heater models is Racold Alpha.

Got response from Racold Whattsapp customer care number, some one wil be contact me ASAP. Till now no response. I tried calling Customer care. Nobody attends. Always getting message All agents are busy. Dont know what should I do next. Anyone has suggestions what to do next, please help.

I brought electric water heater pronto neo ss 3 lit model on 6/07/2016.
from few day water leakage problem occurred in safety valve .

also i tried to register complaint through mobile but it is not registered in ur mobile..pl register my complaint and do necessary action

name - mahesh vilas patil mobile no. [protected]
address- flat no. IJ 610
Meghmalhar co-op hou. soc.
DSK Vishwa, dhayari. tal. haveli dist. pune

We have lodged numerous complaints at your toll free no. no response.our complaint no[protected], 413,[protected], 42217 ranging from[protected] to 4-1-2017. They have not been attended pl look into the matter.
There is a leakage in the geyser & it is under warranty. Everyday we make a complaint & we get the reply that it will be attended today but it app 15 days now & no response. /It is not expected from a company like racold

Dear Sir/Madam,

My name is Jatin Panchal...I bought 3Ltr water heater of Racold but every 15 days I have to changed the wire as well as 3 pin socket due to wire burning. Kindly give me permanent solutions for the same.

It is higher chance of short-circuit at my home and I thought it is not secured. I hereby requesting you to resolved my compliant at the earliest.

Regards,
Jatin Panchal
Mobile [protected]

Hi !

I registered my Complaint on 29th-Dec-2016 with Ref No.[protected] with my request for priority as i had less time and both of my little children are not well..

Instead No Call or Response I got till the time of writing this mail..

Surprisingly Pathetic Response from this Brand..

Last Year I purchased your Brand Geyser and this is my first complaint within warranty..

Now Today I am going to throw your Geyser in Garbage Bin as on peak of the winter no one from your end is to take care instead of priority because i cannot compromise with health of my children..

I will also file consumer case against your Brand..

Now nothing to say regarding you people..

Bhawesh, ,
[protected]..