Racold Complaints & Reviews

Product : ETERNO
Model No.: ER-35V
Serial No. ENo5 12 7593

Purchaser's Name & Address:

Baskar One Hotel
#35/A, 1st Main Road,
J.P.Nagar 3rd Phase,
Bangalore 560 078.
Karnataka State
India
Contact No. [protected]

Racold Geysor - Water Leakage

in the Guarantee Card is mention that On Inner Container 7 Year Guarantee.

Please advise whom we have to contact.

Thanks & regards,

S.Mohamed Jaan
Asst. General Manager
[protected]

I have called the Racold Service Centre at K270, BlockK New Alipore number. Contact person Mr Ashish. Phone number[protected].
The engineer came on Wednesday 4th January 2012, inspected my geyser, disconnected it and told me he would come back on Saturday 7th January 2012 along with the spare parts to repair it.
In repeated calls they have been promising to come and fix the geyser and no one has shown up.
Mr Ashish personally confirmed yesterday 13th January 2012 that Karthik would come today Saturday 14th January 2012 by 1 p.m. When I called at 2 p.m. Ashish was conveniently not there and no one bothered to give me an update.
I have aged parents and young children at home. It is difficult to operate without a geyser in the winter.
I would be happy if this matter could please be taken up.
My contact number is [protected]

WORST SERVICE AFTER SALES

I have a gas gyser of Racold company. I registered a complaint to KRUSHI SERVICE CENTRE an authorised service centre on 05/1/2012 for servicing it. I was allotted complaint no. 105 . Till date no body attended my complaint. It is clear that the performance of this service centre is very poor. And the way they give response to the customers is ridiculous they are not even bothered to speak to the customer and if we start arguing with them they simply say do what ever u want and wherever u want complaint do it we will come when ever our people are free. We are not expecting this type of service from a well known COMPANY. Either the RACOLD COMPANY SHOULD CHANGE THE SERVICE PEOPLE OR THEY SHOULD APPOINT AN ALTERNATE SERVICE AGENT

RAVI KUMAR V NEMANA, PLOT NO. 6, H.NO.25-61-38/6/1, SRI KRISHNA NAGAR EAST ANANDBAGH MALKAJGIRI HYDERBAD-47
MOBILE_[protected]

I have a gas gyser of Racold company. I registered a complaint to CEE EL TRADERS Noida an authorised service centre on 22/12/2011 for servicing it. I was allotted complaint no. 586. Till date no body attented my complaint. It is clear that the performance of this service centre is very poor.
N.K.Agarwal, A-16 GF Eldeco Green Meadows, sector Pi, Greater Noida-201308
mob. [protected]

I have purhcase Racold Gas Geyser from authorised Dealer Sun Electronics-Maninagar.

Since the date of purhcase till today warm water not coming. For which we have many times complainted to there local authorised service centre Khodiyar electronics-Paldi and they also visited serval times and solved problem temporaliy. However they could not find permanet solution for the problem.

For the above problem we have also lodged complaint to the manufacture from theme also there is no feedback.

I hereby suggestiong that no one should purchase this brand geyser.

Though the water geyser is in warranty period, the company is not responding to my e-mails dated 23/10/2011 and repeated on 31/10/2011. One suggestion to all the Water geyser buyers.

Purchase all other Water geysers but do not purchase RACOLD Water geysers.

I have written to you in this matter on 13/10/2011, 21/10/2011 and e-mail dated 23/10/2011 and on 31/10/2011.
I have made complaints to your authorized Service agent M/s Khodiyar Electric, Ahmedabad 380 007. on 11/07/[protected], 10/10/[protected], 12/10/[protected], 20/10/[protected], 31/10/[protected], 03/11/[protected] and so on. They have serviced the heater on 22/10/2011 also charging me Rs 390/-.
The service agent Mr. Chandreshbhai has suggested the following.
1. I should attach the pump with the heater and it will cost me Rs.5500/- plus fitting charges of Rs.2000/-
2. I should change the water pipe line so that in-flow of water be more forceful. I have done this on 05/11/11 at the expense of Rs. 2000/- and now the in-flow of water is quite forceful. The heater has, however, gone dead today ( 06/11/11).
3. Your service agent will now ask me to purchase a new house where the heater may work a bit better. Mr. Chandreshbhai told me that even if I attach a pump to the heater, spending more than Rs.5500/-, it is not certain that heater will work better and longer.
The suggestions of your Service-man are totally ridiculous and whimsical. He is totally inefficient and does not know anything of Gas Water Heater.
Whatever the case may be. My heater is dead from 06/11/2011. The Power cells put up by the repairer on 04/11/11 are quite old and worn out and yet he charged me Rs 30/- for the same. The cells are similarly replaced for more than 4 times till now.
I am tired of writing to you and making repeated complaints to your service agent. There is no response from you so far and this creates doubt on your integrity also. If you do not consider my grievance very soon, I shall take up the matter with Consumer Redressal Cell, report the case to newspapers and media because I shall have no option but to throw away your Heater into garbage or dispose it off as scrap. Please think what you would do if you were in my place.
Kindly see that my case is resolved justfully and that too at the earliest.

I have purchased two nos. Racold make water heaters in Dec'10.
As per the Guarantee card, the water heaters are guaranteed for two years from the date of purchase against electrical breakdown or mechanical failure caused through defective material snd workmanship.
Since 1st.Oct'11, one of the water heater's electrical system started malfunctioning. When the water heater is switched on the power is tripping.
I have lodget the complaint with Racold's authorised service provider on 3rd.Oct'11 (complaint no.2518). Though they have assured that their mechanic will atttend the water heater latest by 5th.Oct'11. When I called them today, they have refused to attend the problem without assigning any valid reason.
Since it is an electrical appliance and it's malfuntioning may be dangeroous to life.
I request for your help to stop this menance.

This is to bring to every body's notice that my leaking Racold Electric Geyser (Pronto - 3 Litre) which is under warranty was taken to the service centre for change of internal tank... and it is almost 29 days without any communication from their side....no update on any activity..today when I called they said still waiting for parts...

I fear that my geyser is lost.. Pity that I relied on Racold..supposedly the better brands...God help the other lesser known brand customers....

I possess 2 Racold Eterno geysers. From day 1, these have given me endless trouble. Now the warranty period is over and I have taken the AMC with their authorised service centre--ABM Enterprise, 370 New Alipur, Kolkata. I made a complaint one month ago which has not yet been attended to. What do I do?

sir ,
we already use for hot water RACOLD - GEYSERS last ten year and not facing any problem.

but latest three year before i purchase new fiber body another racold geyser and facing problem due to not coming hot water.
i called to service centre and he charged rs.815 and repair.
i surprised ten year old geyser don't have any problem and new geyser problem just come in 3 years.
and he told now using iron rod and before we use copper rod.
i donot understand - if racold type branded company come complain then why we use.

akhil nolakha
[protected]

I have bought Racold electric geyser from Kishore electricals, Dhobi bazaar, Bathinda, 6 months back but it has stopped functioning properly. I called the service centre as well the dealers more than 8 times but they have not attended my complaint. Also there is no place on their website where one can lodge a complaint. They just leave it to the dealers and buyers after selling their product.

Hi,

I have lodged complaion of Gser not working vide complain no.1057 dtd.[protected] but till now no body has attained the complain.

Every time your represantative available on[protected]/70 is telling that AAJ TO LADKA NIKAL GAYA KAL KARWA DUNGA (tecnocian is not available will attaind the call tommorow).

Rally it's a very poor response of Racold type well known brand.

Please do needful on priortity.

BR\

D.K.Devesh
SRA-134 B,Shipra riviera,Indrapuram, Ghaziabad,UP
Contact No.[protected]/4

I BOOK COMPLAIN ON DT 04.02.2011ON CO.S SERVICE CENTER BAJAJ ELECTRICALS NANDED,MAHARASHTRA, BUT NO RESPONSE FROM SERVICE CENTER OR NO ANY TECHNICIAN FROM SERVICE CENTER AFTER 20 DAYS.
GAS GEYSER CO- RACOLD
PRODUCT-GAS INST W/H
MODEL NO-5L CF LP LPG
SERIAL NO.-LP 10 06 1254
PURCHASE DATE[protected]
PL FOLLOW MY COMPLAIN

please note i have purchased the geyser from racold in september 2010 and with the promise their service is guranteed have asked sevice centre to come and attend the same. after following same for 2 days the response is very poor. Need to know if they do not attend within a stipulated time which they promise can we get the money refund.

please advise.

regds

manish

There is a lot of problem in finding accessories for Racold geysers in Goa. We have around 120 10 lit Racold geysers in our complex, but when they have a problem, the accessories are not easily available in the market. Please let me know where can we get the accessories from or who are the technicians to be contacted for.
Thanks,
Ranjita
Aguada Anchorage
Sinquerim
91 [protected]
[protected]

THE WATER HEATER IS OUT OF ORDER WITHIN 2 YEARS, THOUGH IT WAS SPARINGLY USED.= COULD NOT MAKE COMPLAINTS ONLINE IN THE CO's SITE. Service centre Nos are not available in their site.

Hi,

I purchased 2 racold primo water geysers in 2008. I purchased it from sector 18 shop however i have lost bill. Since the time we have purchased these geysers we are facing problem of leakage. I raised a complaint and associate turned up and got it repaired however problem has started again & water tank of geyser is leaking.Request you to please help as per my understanding warranty of tank is of atlease 5-7 years.And date of manufacturing is mentioned on geyser.Plese suggest

address -J1 502 parsvnath Prestige sector 93 A noida 201301
phno:[protected]

I BOOK COMPLAIN NO. 3004 DT 13.12.2010 ON CO.S SERVICE CENTER SAPNA MARKETING JABALPUR, BUT NO RESPONSE FROM SERVICE CENTER OR NO ANY TECHNICIAN FROM SERVICE CENTER AFTER 20 DAYS.

PL FOLLOW MY COMPLAIN

PRAMOD AGRAWAL
SINGRAULI MEDICAL
UNION BANK ROAD
SINGRAULI[protected]
RAJESH.[protected]@REDIFFMAIL.COM

i bought 1 racold water heater(batroom geyser) from big bazaar,pacific mall agra.the following are my issues -
- the water heater on delivery came in a lays chipa carton and it didnot have any instruction manual and standard acessories like wall clamp etc. i donot even know if the product is safe to use and not already used or second hand.Appearence is very dirty and it not at all looks like a brand new product.
- i didnot get any gift vouchers as advertised on purchased on electronics goods.
-i have made my views clear to mr AMIT who was manager in the section and had shown me the product but there's been no headway..