Racold Complaints & Reviews

I had a Bangalore make flate plate type solar heater for more than 10 years . Six months back the storage tank got cooroded; so first I decided to only replace tank . But then I thought might as well go for new solar heater. I selected Racold - the dealer convinced me to go for glass tube type. My inlaws told me glass tube not good. but still based on dealer advice I went in for glass tube type. My inlaws had a mixing problem where cold...

I have purchased racold geyser in jan 2015 which is in guarantee period. Trying to call your engineer but no response from your call centre. Also no response to my mail. Very poor after sale service and customer service. Not expected from reputed co. Like racold mujahid bohra [protected]...

Purchased 15 Ltr geyser from Croma on 25/11/2015. Croma confirmed intallation is free from Racold. As per Racold they will not carry installation. customer has to take care of installation on their own with help of plumber. Racold and their dealers has to stop misguiding customers....

i had a problem from my racold(perla) water heater (geyser) as it was not providing hot water and also it was causing electric current in the bathroom taps.It was emergency situation and so, i immediately made written complaint to the local service center of the company.But, it was found that the company service center did not give any response to the complaint in spite of the assurance that they will attend to it soon. So, i am forced...

Sir, On 12.011.2015 I had lodged a complain at Racold call center for repairing my water heater and i was assured that in next 24-48 hours my complain shall be entertained. But unfortunately its been 9 days now and no one has come to attend my complain, . When I called up the call center on 19.11.2015 I was given a service center telephone number (Guwahati. Super care), The owner assured me that today i e 19.11.2015 my complain shall...

For Pronto 3L Water heater bought on Vivek's, Chennai, on 14/10/2013. The very first complaint was made with Racold under warranty coverage, and on receiving the request on 7/8/15 the technician was sent from Sairam Enterprises (Official Racold Service), and we were told both the tank & thermostat has been worn out. but on 8/8/15 only the tank has been replaced and it was working for a while, where they even acclaimed Rs. 400 for Clamp Rod,...

I have been trying calling racold toll free number but the lines are busy always. I wish to launch a complaint regarding our geyser Racold primo el ex - 15 litres . I live in vaishali sector 4 ghaziabad, Gaur heights # 702. There is an urgent requirement of repair . Please reply ASAP . Thank you...

I have complained about the geysers and got it repaired. But soon after two days, they are back to same and not working. i have spent Rs.4500 on these repairs. I complained them again on the same issue. But, no response till now. I tweeted them and raised complained at service center and website too. But no response yet. Service Center Name: S.K.ENTERPRISES, NO: 70, 1ST FLOOR, 3RD CROSS, ASHWATHNAGAR, MUNNEKOLALA NEW EXTEN. -560037, Ph: [protected]....

Hi, Our Brand New Geyser is Not working properly which we purchased on 18th June 2015 from DEEP Electronics (N B Arcade, Akurdi Main Road, Pune - 411035). Issue Details - 1) Leakage from one of the Pipe 2) There are two lights on Geyser out of which only 1 works and the other doesn't. Sometimes none of the light glows. As per company once Geyser is ON then both the lights should glow and when water gets heated one light automatically...

ES20219754 was raised on June 20. The complaint got closed automatically, and the Racold executive even did not visit. After he visited, I took the 3L racold Pronto geyser ( 1 yead old, with all warranty), to service center and got it repaired, brought back to home. But now the executive is not visiting home to install the geyser....

I have bought Racold pronto 3 liters electric geezer (3 units) out of them 2 are leaking from inside. Till now i have registered my complaint for 3 times. Technician comes and repair it. but why dont you replace the inner tank, even after the inner tank come under 2 year guarantee. I have bought this product in the month of february 2015 and now its may 2015. I am so fed up complaining again and again units: Pronto SS 3V 3KW P3 14 11...

I have purchased a Racold water geyser on 04.04.2015 - Model Eterno Shift SP25V-3 from Bajaj Electronics, Habshiguda, Hyderabad. We got it fixed in our house. Powe4r was not there at that time. When the power came, when we switched on, neither there is any RED light glowing nor water is getting hot. Nobody lifts the phone no.66328866 at the complaint cell. Really Fed up. P G Venkateswaran Mobile No.[protected] [protected]...

I have 2 Racold geysers installed at home, I had logged a complaint thrice with them for bad odour emanating from the geysers, they haven't bothered to turn up until yet. The local technicians that service Racold geysers are very rude and have no time sense at all. They call at their own fancies. The geysers are good, however service (post sales) is just crap. Would prefer AO Smith to Racold any given day....

I HAVE PURCHASED TWO RACOLD GEYSER FROM A AUTHORISED SHOP IN JAYANTI MARKET ON 19/10/14.THE SHOPKEEPER PERSON CAME AND INSTALLED THE SAME AND ALL INSTALLATION COST WAS PAID BY ME.AFTER 15 DAYS LATER IN ONE OF THE GEYSER I FOUND INDICATOR LIGHT IS NOT WORKING BUT WATER WAS HEATING. AFTER 15 DAYS I FOUND WATER WAS NOT HEATING SO I LODGED A COMPLAIN ON 5 DEC WITH COMPLAIN NO.EN1057508 AND ONE PERSON CAME AND HE CHECKED AND CORRECTED BUT AGAIN...

I have been purchase 1/2 ltr instant geyser of Racold coy on 22 Dec 2014.After installation of this it was noticed that it is not being cut off during uses.and generating back pressure in inlet pipe which is very dangerous and it could be blast in the pipe.I was lodged a complaint just after noticed the defect but Engrs could not resolve the problem.As i am a army person and serving outside of Delhi.it is therefore request to replaced the...

I have bought a Racold Geyser on date 25.01.15. During installation heavy leakage found from bottom joints and indication lights. I complained in Racold customer care on date 16.02.15, complain no EN1318084. But problem not resolved till date....

Hello, My name is Vicky Agarwal. I have purchased 2 Racold electric geyser 3 months ago but everytime we gets an electric shock in our washroom. We contacted Racold consumer care and there service agent came and did nothing and they informed us that its not their geyser fault because water is still can be heated. We are very unhappy with this sentence and would want to do a police complain against Racold company because the electric shock...

Dear Sir, I am a retired lady, nearly turning 72. I bought Racold Pronto electric instant and storage water heater. I really regret it from the day I bought it. The day it was installed and fixed and switched on smoke started bellowing out of it. With great difficulty I persuaded the customer care people to take it back saying the technician will have a look and repair it. I did not wish to have a faulty electric gadget in my house.It...

From : Mr. Chetan K. Shah Flat No. 1701/1702 El Prado, Plot No. 806 Dr. Ambedkar Road Dadar, Mumbai-400 014 Mobile No. [protected] Date : 13th January, 2015 To, The Manager, Racold Thermo Ltd. Chakan-Talegaon Road Chakan-Pune-410501 Ref :Horizontal Storage Water Heater of 35 Ltr. (Racold w/m Right Heater) Model No. BL-35 HWM, Serial No. BL06 08 1946 Sub :Complain about replacement of inner container of above referred...

Racold technician still not arrived for installing the geyser. I bought the geyser from Croma retail store on 5th of jan. They said from the product delivery it will take 2 working days so speaking it should be installed on 7th of jan 2015 but till now no technician has ever called up or attended the issue. This is ridiculous!!! racold service sucks!!...