Racold Complaints & Reviews

I purchased the above product in july 2016. Few days back, there was a leakage from the geyser hence i had to switch off the geyser for obvious reasons. I contacted their customer care where i spoke to several different representatives. They were of no help, so i was asked to speak with mr. Vicky pillay (Supposedly a senior). After speaking with him, he gave me the number of his senior at the head office (Mr. Pradip khot) informing me that...

I purchased new water heater 1 week back and installed yesterday. It did not turn on when i switched it on. Since then i am trying to reach racold customer care through the numbers provided in their website. No one attended my call or even i did not get an email acknowledgement for my email.

One number mentioned in their website is even wrong : (

Dont know how good these companies provide service to customers....

I bought a racold natural gas fired gas geyser 5l on 8th april 2017 (Model dgi 5l cf lp led ng) and installed by authorized installers by the supplier of racold on my mgl connection.
It was supplied thru m/s bg distributor. This was a replacement of my racold make ng geyser of almost same model which i was using with no issues from 2003 or so.
We were facing persistent problem in gas geyser lighting everytime and we had to repeatedly try before the gas geyser starts to fire. We filed complaint with racold and their technician advised us to give 2 min delay between firing each time, as they said it had a thermostat built-in.
Even following this we had a problem and our complaint brought in another technician who advised us to use a 1.5v cell of everready make. He replaced the batteries (Dec 2016 make) with mar 2017 make and said that was the problem. He charged me for the batteries. He said that these cells come for only 2 months and need to be changed often.
I was already using a racold of similar make for over ten years and i found this advice strange. Now after 15 days of his second technician visit, the problem is recurring.
If there is a manufacturing defect racold should have rectified it, instead of giving "lame" excuses and we are the sufferers.
This we call as "very bad customer service" and using untrained service technicians.

On 21 st of sep i giving complaint for my gyser is manufacturing falt they told me in 48 hrs mechanic arrange ur call but till date 25 th of sep not arrange any mechanic before 1 hrs ago mechanic phone reached me and telling me i will com tomorrow on 26 of sep he get jobcard before 1 hours ago thats why i am coming tomorrow... What is mean in 48 hours service is... Complaint nothank you for contacting racold customer care. You're complaint[protected] is registered with us. For any further assistance please call us at [protected]. Plz reply me

I had purchased racold cdr 15v vertical water heater a few months back and the water heater has an intermittent loud noise issue. I have raised at least two different service request with racold customer service with no solution for the loud noise issue on racold cdr 15v vertical water heater. It seems to be a product manufacturing defect. Please have the defective racold cdr 15v vertical water heater replaced asap!

Ph# [protected]...

I was purchase it in apr 2017 till jully it works properly but in august start its makes some type of voices and not worked. So i was shocked that this is world no. 1 brands in its types we have to face problem in very short period. So
I wants to your co. Solves this all problem immediately. I hope so. This geyser is installed in this address:- gali no. C-8, subhash nagar, near jhanda chock, pac road jwallapur, haridwar ph. [protected]

Hi

I have directed by racold customer care to get the service for my bathroom geyser from the firm called santosh refrigeration services.

After allocation of service, there is guy siddhardh from santosh refrigeration services visited 3 weeks to my residence and found out the coil and thermostat has gone, and it has to replace... He supposed to come the next day, i have followed-up with him for next 3 days, but he didn't turn up with assurance of time sometimes 4 pm, sometimes 11 am, but all lies... All the while my family was waiting for him as per the assured timed, but he has never come back...

I have re-registered the complain with racold, then after 1 day i got call from dhanraj reddy from santosh enterprise... Again this guy kept on promising for 4 days, and finally turned-up, he has fir-in coli and thermostat and charged me rs 2500 (Attached is the copy)... But my geyser couldn't work.. And didn't provide with the hot water.. I have called that guy dhanraj reddy (M - [protected]), every day he has promised to come down, but didn't turn up till today...

In my entire lifetime, i have never received such bad service, as i have got it from racold... Your service center santosh refrigeration have cheated me, took my money w/o repair the geyser, its harassment to us for last 3 weeks, myself and my family suffered big time from their approach, all the time lie to us...

Two things i have been looking for now:

1. Can you send out the technician to filled my pending task to repair the geyser...

2. Knowing all harassment i have gone through with dhanaraj reddy and santosh refrigeration, pl black listed santosh refrigeration them from the racold services, take legal actions against them and send the relevant copy of the document at my end.

If you are not able to act against santosh refrigeration services, then i may go with the consumer court against santosh refr and racold and try my best to act any legal ways... Do best to malign on social media in best of my capacity.

I have two registered complain numbers with racold are:[protected] and[protected].

At least looking for strong action from racold now.

Regards
Pashupati

I have purchased new racold eterno 2 gyser yesterday and was fitted today. When switched on lights were not glowing and no heat water coming out. Given complaint and they say 300 ruppes per visiting. Here is my cmplaint details. Surprised to know new one is not working.

Thank you for contacting racold customer care. Your complaint[protected] is registered with us. For any further assistance please call us at [protected]

Deepak narayan gulhane, c-2 / 303, highland park co-op. Hosing society, shahstri nagar, mulund colony, mulund (West) mumbai - 400 082.

3 ltr geyser model pronto ss 3v 4.5 kw. Geyser tripping automatically while in use & also tipping my house total electricity supply
Tjis has happened sicnce yesterday ie. 16.06.17

My contact no.. Is [protected]..

Request you to send your technician to resolve the problem at the earliest. I have mentioned my address for ur techinician visit
Kindly revert with confirmation of receipt of complaint & sending your tehnician.

I have been an user of this product for past many years and i am in the habit of gifting this heater to inner circle of family and friends during their housewarming ceremony.in fact i have gifted over a dozen of this product due to my faith in the quality of the product.
But my experience with own heater for the last 3 months is horrible. My service person is evading me

Complaint was lodged regarding a leaking Racold Geyser with your customer care. Technician came within 24 hrs.& detected the leak in the tank & said that he will give report to service centre. No action/ communication from service centre. I phoned & enquired. One Mr. Atul said that he has not got report from technician & on enquiry he will let me know. No communication . I do not get his line most of the time. I talked to your customer care 5 times. Everytime reply is - job in progress. I asked them what is the progress stage. They say that they do not come to know about it, only service centre can say. If you have such a irresponsible service centre, how customer can know. After failing to get results from verbal communication I decided to put this in writing so as you to take prompt action. U.R. SHENOY. GOA

Sir/Madam i have to complaint about service that at my home elctric water heater some electric part has damage and heater is not working and i had give all information to my dealer at 28/012017 now the date is 26/04/2017 so i had to say that is service you gave your customer i take to him he told me i complain to company and company is not give part so how can i give you part in your and dealer between we customer have to suffer please give a part argent

I have bought a new racold water heater one month back since the day one onwards i am calling to the customer care for the installation no one is picking up the phone i searched many mobile numbers regarding the racold customer care, even in whatsapp also they were not giving any reply then how could i make install to my water heater very poor service from the racold customer care this is not the way you work.

We purchased an eterno 2-25v water heater on 03/01/2017 from national traders margaon.
On 13/03/2017, we had an issue with the indicator which was resolved by the company on 14/03/2017.
On 18/03/2017, the blue light of the heater stopped working, we submitted a complaint on 18/03/[protected]. After 1 week of complaint lodging, we c we called the company as well as local dealer, they said they will get back to us in 1 week. Its been over a month but there is no response from the company.
The heater has warranty of 2 yrs but in 4 months it has created so much of issue. Please help us

I have registered a complaint[protected] with Racold Customer care on 11th Jan 2017 for Solar water heater tank replacement which is in warranty. The service representatives are giving excuses every time i call them up and are not replacing the tank. I have tried reaching the customer care number on this complaint multiple times but no action is taken till date and the tank is not yet replaced....

Out of 5 Racold Geysers(ALTRO PLUS - 2 Horirontal:3 Vertical) purchased in 2010 from Delhi, two (one horizontal & one vertical) inner tanks cracked and therefore leak and cannot be used. They all are double pressuse geysers and we fo use a pressure pump.
These Geyser are in our house in Mussoorie, district Dehradun, Uttarakhand.
We could not find any dealer in Dehradun who could provide us with new inner tanks nor were they enthusiastic to help even though they were very surprised that the inner tank would crack and that too in such a short time.
It is strange that a company of your repute does not have professional /adequete after sales service.
Urvashi Kumari

With reference complaint #[protected] to above subject matter, issues are not yet resolved.
Please manage to resolve this problem with the product for so long and direct your dealer to supply the purchase invoice of the article informed several times.
Thanks and regards
Sushil kumar
C-9, shakti nagar extension, ashok vihar phase-3, swaminarayan marg, delhi-110052
Mobile#[protected]...

I have purchased new 200 l solar water tank and the tank is heavily leaking within one week from installation. Seller is not responding to phone and racold has been passing time without sending service team. It has been more than 2 weeks since i raised complaint and daily following up wtih email, phone and whats app customer support number.
The worst experience that one can get from any company....

Geyser installed at our home are not working properly, I have been trying to calling on [protected]/[protected] for complain registration but no one is picking up the phone. Geysers are in warranty period. Kindly arrange to send someone for geyser repairment at our home.

My address is
Sh. Sanwar Mal Sharma
108 Angira Nagar, Near Khatipura Flyover,
Jhotwara, Jaipur
Rajasthan(302012)

Phone No. is [protected]

An expedite action/response is solicited.

I had raised a couplaint against my Racold water heater 2 months back. The racold technician identified the issue and mentioned the drum of the heater is a defective piece and said it's under warranty. I sent the invoice copy as well to the sairam enterprises in Chennai who handles customer service for racold. So far I tried to call more than 300 times to track down for closure by speaking to racold service manager and executive. All of them are telling it will be replaced soon but they are really bluffnge.wasting my time and energy. I got fed up of the customer service for the defective piece.