Racold Complaints & Reviews

Hi,
I bought two Racold Prima water geysers 6 months back. Both went bad a week back. I called the customer service,one person by name Vijay came and he told that he fixed the same. It went bad again within the next 2 hours. Next time when I called them,they were very rude,didnt even turned up on the appointment. I kept following with out any respite.

Now dont know what to do with these folks. The service person Vijay is very rude and dont even know how to behave with customers.

Br,
Susmin Mathews

I have purchased a Water Geyser of so called known brand RACOLD with 24 months warranty from M/s Jai Balaji Electricals, N.I.T. faridabad vide bill no. 1639 dtd. 23/11/2009. After 11 months I have faced a problem of Burner.

I have made the complaint(no. 318 dated 25.10.2010) to the service centre of Racold. When representative have come to us on 27.10.2010 he suggested to remove the Geyser for replacement because the problen was not repairable.

The representative of Racold has taken it on 26.10.2010. And we have got the commitment from Mr. Kamlesh Kumar who is the incharge or manager of the Service Centre that they will reinstall the Geyser on 29.10.2010. But I have not received any call from there on the very same day. When I have called him then Mr. Kamlesh again I have received one more commitment to reinstall the geyser on 02.11.2010. But the same thing has happend again with me. I have again called up him then he again make a blunded commitment of 03.11.2010 same thing has happend again neither I have received my Geyser nor I have received any call from there.

Even after when I have called to Mr. Kamlesh he made a very rude behaviour and said to me that "JAB COMPANY SE AYEGA TAB LAG JAYEGA CALL NAHI KIJIYE BAAR BAAR and cut the phone" how cheap and pathetic language he has used.

RACOLD a brand name and the customer dealing is too poor.

I have made a blunder mistake to buy a such product.


Thanks


Sachin tiwari

I have filed my complaint on [protected] my complaint no was 6081 & 8067.have spoken to lakshmi on 23/10/10 N the technician did come on 24/10/10 but the same day we realised that the geyser has again stopped functioning....i made the second call n spoke to Kaushalya & got the confirmation that the tech will come to my place to fix up the problem.....sadly no one came to my place till date it's highly unprofessional Attitude...i need an explanation towards the whole issue I would never ever recommend anyone to go for RACOLD as the service is PATHETIC

sir/madam
we have purchased a Racold Gas Water Geyser from m/s Surya Electronics,Thermax Chowk,Akurdi.(Invoice no 49988 dated 03/12/2009. )The heater is not working properly from last several months we have inform this matter to m/s surya electronics but there is no response till date.we are very unhappy with your service.It is my kind request to your company to look into this matter as early as possible.
Awaiting for your earliest service.
thanks

Mr.Paritosh Pradhan
[protected]

We have purchased the racold water geyser 18/04/2010 from hebbal e zone home appliances. It took almost 2 weeks to install the geyser. With in a week it has gone bad. Again they took 3 weeks to come and tell us that that is plumbing problem. We believed that and called plumber and made all the arrangements. In spite of that it didn't work properly. again Racold service man came and did some thing, it started working only for few weeks. Then again it is working now. Past one week I am trying to call some service man from racold, But every one is telling this is under warranty period, so we can not come and do it. It is ridicules. I have never seen such a irresponsible company like a racold water geyser company. I am planning to go to consumer court and the (Times and Deccan) media to air it this experience.

Hi all,

I had a very bad experience with raccold service person. I bought a Racold Water heater model Eterno. The model is working fine for some time and suddenly Thermostat knob got broken. When I called customer care they told me they will charge around 250/- as service charge as my home is not city limit.

Then called the Sales person to get this thing escalate and one person came to my home, told me a very negligent explantion about the knob. He only broke the knob while fitting the heater and they wont have the knob in stock. I'm following them with almost more than two months and now i got the response from then that they are ready to fit the knob with a condition, 250/- for service charge and 25 for the spare part.

So I'm request to new buyer stay away from Racold.

Thanks
Senthil.

Gas gyser not working. Auto ignition does not take place due to reduction of water pressure drastically during flow through gas gyser

I'm Sandeep Chauhan from Shimla.I have Racold Eterno Pro water geyser with auto ON and OFF Function.The PSP or power supply instrument has stoped working.When i inquired at their service center at Shimla,they said that company has stoped manufacturing this thing and we have to convert it to a simple one."Is this a proper solution to the problum.

I had purchases a Pronto brand Racold Instant Water Heater from chennai from M/s. Alluminium and Glassware Emporium the main distributor of Racold Brand in Chennai and in one year the repairs bill come to more than the value of the product!! When informed, was asked to pay for all the parts every time installed and that they are not liable for this!! Further on my argument of this shoddy state of the product itself was told that in future no complaints from me will be entertained by the company!!
Request to be careful in dealing with this distributor of Racold for his high handed reply and shoddy promise and work by his so called service people who are all hand in glove only to make fast buck in the garb of providing services.

Sir,

I am a resident of Amruthahalli, Bangalore and presently residing in a rented flat where the owner installed 2 heaters in separate bathrooms, both from the Company RACOLD, on 25th November ' 08.

Following are the Warranty card numbers : R08 08 1771
R08 09 1873

The model number is RACOLD Geyser - CDR-25V

Within 9 months of the service, the coil of one of the heaters got damaged and had to be replaced. This was naturally done under warranty and so I asked the service engineer from Racold what would happen if the changed coil also gets damaged. Uncertain himself of the implications, he conveyed to me that the new coil assembled in the heater does not have any guarantee/warranty period, and the company is under no obligation to replace it if this one blows up any time, even if the contingency is after a week!

I had a doubt something was definitely wrong with the geysers. It is almost a year now since the geysers were first installed and to my utter disgust and horror, the second geyser coil has malfunctioned! Within 5 days, the warranty is going to get expired and I will have no other option but to wait for the service engineer to hand me over a huge bill!
Now who is under the obligation to change the geyser coil if it blows under a month, whereby we have no other way?

A company with the reputation of Racold will now fall under those brands, which are thoroughly untrusted and unreliable, if it cannot solve our problems. The service engineer who came to my place was one of the most arrogant persons I have ever seen. With this kind of service and dedication, I am sure to make builders, flat owners understand why NOT to put Racold Geysers.

I had heard that geysers work fine for several years all together before there are any malfunctions. Also, I had heard that companies like Racold go out of their way to help the customers in case of any problems. But afterall it seems ' Customer is the king! ' tagline remains just a tagline on paper.

Siddharth Malani
Amurthahalli - Bangalore - 560092
Ph : [protected]

Dear Sir,

I would like to bring to your notice that we have purchased one Racold Water Geyser in the year 2006. For the last three years, Geyser is working properly except some small repairs. Now the Water is not heating properly, i think the thermostat is not working properly. Hence we request your good concern to send your technician for repairing the same and the cost for the same may be intimated to the above said e-mail id. you can be contact this mobile number too. [protected] (Lakshmi Prasanna) Address: Flat No. 303, H.No. 8030700, Elite Enclave, Yellareddyguda, Near Ameerpet, Hyderabad[protected]Landmark: Near RBI Quarters/Yellareddyguda Electricity Fuse call office)

Expecting an early response from your end. Thanks and Regards

Lakshmi Prasanna
[protected]

I had purchased 4 Racold Geysers when i retired from the Indian army and moved to Gurgaon two months back , the geysers are in the guarantee period and are not functioning , for the last one week ive been calling up the service centre 10 times every day and all i get to hear is "SIR THE TECHNICIAN WILL BE THERE ANY MOMENT" , if not convenient to service we should be told in advance , this is a shame , and being from the armed forces im shocked to see the service in this corporate world.

dear sir,
i have purchased racold water heater in 2005. at the begining it was working properly for only two years. after that it is giving problem. for that i have replaced heating element of racold twice by paying charge to your dealer in munger within a period of six months. again it is giving problem of heating as well as the water which is coming out is not fresh water. it is rusted water having copper color.
i become fadeup o[censored]sing this geyser as i feel that i have made great blunder by purchasing this geyser.
so i request you to please replace my geyser immediately.]
thanking u.
dt. 05.09.2009.
dr. sant lal]
lal scanning centre
bari bazar
munger -811 201.
ph. +91 [protected]

this water heater has crossed the barrier of working properly at my residence, we have changed the coil 2 times and this is the 3rd time i have payed for a new coil, thats equal to a cost of a new unbranded water heater, you suffer by not buying this product you suffer by using it and by its maintainence costs, according to SEKMO it gets a 5 star rating which is really not true beware of this water heater company as it can take you for a ride, this water heater has no standards its only priced with a price tag and nothing else so you think its rich in quality. people who market this product just market it as its a part of competition but no one explains to you what is the quality of this product all they say is its the best...... this is nonsense.

racold is the only brand that sells because of its old name its one of the worst brands to buy if you can afford to pay for the service every six months after warranty buy this damn piece of cause this water heater is only name run.. dealers recommend this water heater because of its old name thats all but the truth is that no dealer would ever explain to you what the water heater has inside it what metal is it made up of, what is the maintainence cost even the guarantee card doesnt have those details.. like what the inner container is made up of.

check if the tank is copper or steel or mildsteel
piece of junk in india from MTSIL.
3rd class group.

Regd. Office & Works


[protected][protected][protected][protected]


Merloni TermoSanitari (India) Ltd.,
Chakan-Talegaon Road, Chakan
Pune, Maharashtra
India 410 501
Phone :[protected]/252923/253027
Fax :[protected]/252966
Email : mts.[protected]@in.mtsgroup.com






RACOLD INTERRUPTED HOT WATER SERVICE WITH HIGH MAINTENANCE, DON’T BE CHEATED

Sir,

I made a great blunder by purchasing a Geyser of so called reputed Brand /make –RACOLD ETERNO Which I purchased due to a relative of mine had been employed with RACOLD COMPANY and he managed to make supply from its manufacturing unit from Pune. The supply had been collected from M/S. Om Parkash & Sons, Jalandhar whereas we are residing at Phagwara with no concession and the trouble to get the consignment from Jalandhar. Our relative Mr. Sudhir Kakkar, an Engineer and employed with the company had arranged the supply, in the mean time he left the job and migrated to United States. The reward and concession I got was to go to Jalandhar and get delivery with no benefit at all. My ordeals and hardships does not end here.



As we had purchased the Geyser from Jalandhar so our family friend M/S. Babla Sales Corporation, Railway Road, Phagwara was helpless to provide service to us as it was our own fault to get the purchase from 22 kms to get the certificate of fool.



Within about 12 to 15 months, The Geyser ceased functioning. I made the complaint to my friend he said what solution can be made at this stage. Finally one day Geyser ceased functioning. I contacted my friend that the hot water oulet has not making supply of water. He made call to company’s Service Centre. In about a week two electrician inspected the Geyser and told me that the fault will be removed. I said o.k. The electrician said that we shall charge Rs. 250/-, I said O.K. if the charges as you say that you had visited our place and Rs. 250/- is genuine then the fault should be removed. One of them said rudely that if you are agreed to pay Rs. 250/- then only we shall touch your geyser. I had no other alternate as they had been misbehaving and talking rudely.



I agreed. One of them said me bring thread (the thread being used in pipe fitting to tighten the thread). When I handed over the thread to them within second they rectified the fault. The fault was that the Carbon (White material) had blocked the outlet pipe. The electrician opened the screw the blocked carbon came out and he again tightened the screw.



My ordeals does not end here. On getting the oulet pipe unscrew. He made another fault. The hair type leakage started from the outlet joint. I again contacted M/S. Babla Sales Corporation, my friend and complained him that previously the outlet pipe was blocked now there is leakage problem. He again made call to them. After a week or so the persons again came.



The Electricians inspected and gave their verdict that this is not Geyser’s fault and now call plumber to rectify the fault. Inspite of my several reminders to the service engineers but is of no vain. In spite of my several reminder the service centers and their casual promises and the drama to befool the customers started. Even after so many reminders my fault has not been set right till date.



Kindly intervene in the matter. The sum and substance of the sordid tale is that at this peak winter days we have to go without hot water for days in spite of purchasing a so called reputed and advertised Geyser.



The local Jalandhar made Geyser Bliss brand I had been using from the last twenty years. After twenty years full working the geyser gave me trouble of getting the carbon around its element. Which I had to get replaced nothing more than it.



All hype advertisements and tall talks about the subject product is absolutely meaningless and can be called an efficient After Sales hassles rather than what is preached as After Sales Service to the extreme dissatisfaction of the customers and consumers.



May I request you to kindly initiate a prompt action to exhibit some after Sales Service to the customers and kindly leave a single door as it is heard that devil also leave a single house.



I request you all to forward this message to the higher ups in the company to enable them to get apprised of the ground realities of the sales, marketing and services of their products in Punjab and other parts of the country.



Yours truly,

Rajneesh Madhok,

Registered Member CORE (Consumer Online Resource & Empowerment Centre) & Anti-courrption Bureau,

B-XXX/63, NEHRU NAGAR,

ST. NO. 2, RAILWAY ROAD,

PHAGWARA-144401 (PB)

PH:[protected]O), 268210 ®,[protected]

TELE-FAX:[protected], E-MAIL: [protected]@yahoo.com

consumer no.30205
we whave 3 connections one of cooking and 2 water geyser connections we are booking the cylinder once in every month, but the distributor is changing the booking date, not issuing the cylinders we are facing this problem every month, as we are not getting the cylinder though booked we have to purcahse cylinder by paying double amount the costy of cylinder for rs 650/- the staff of this agency use hatred and vulgar langauage with the customers for the request of cylinder not supplied in time we are paying money why they are doing like this, are the higher authorities of the agency do not check their attitudest towards the customers and the sale of cylinders for sale in black by the staff itself.
where should request for this problem faced by us, is there no solution . Please oblige aND SOLVE THIS PROBLEM AND MAKE THE AGENCY PEAOPLE TO SUPPLY THE CYLINDER TO US IN TIME.
This is the fouth complaint i am lodging. This month we booked the cylinder on 4thand another cylinder till now we have not recieved the cylinder. please take immediate action towards the m.s.d. enterprises. and help us.
thanking you