Dear Sir,
I bought a pair of shoes SM-190 6/1 BROWN from Relexo Footwear, Palwal on[protected] in Rs1599 .Its been one & half month, one of those shoes has got ripped.hence i deposited them on[protected] to Showroom.When i visited to Showroom regarding this issue, Concern person says that it cant be replaced.Either you may be refunded 50% of the Shoes price or we can get it repaired.
I want to know when a new shoe can get ripped in one & half month then how long it will take to a repaired one.SPARX is a good & reliable brand thats why i went for it.
But if this is the reliability how will i recommend it to my friends.About Money.I have got a loss of Rs800 in one & half month.Due customer dissatisfaction, It will be very hard to go again for this brand.
When i contacted Customer care person, he asked me to send a mail to get a replacement of it.Hence i am filing this complaint with a hope that i wont be feel cheated from SPARX, and will get a replacement of these shoes.
Pics of Shoes & bill are attached, kindly let my feet feel SPARX with the same happiness as it was one month before!!!...
Name - tarun
Contact - [protected]
Relaxo Footwear customer support has been notified about the posted complaint.