Reliance Communications Complaints & Reviews

Dear Mr. Kumar,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Dear Mr. Kumar,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications

Dear Mukul,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Dear Mukul,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications

Dear Sneha,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

RESPECTED SIR

THIS IS MY [protected]...

actually today i m facing huge network problem of reliance earlier i had given many complaint to customer care, rcom appelate, rcom nodal officer...no help from them

and today again i m facing balance deduction from reliance...i had recharge rs 2400...(786...786...786)

all balance has deducted from reliance

plz refund my balanace no response from customer care...call is dropping

i need my balance...i m recharging from store temporary balance of rs 50...it is failed...i m studying law so i need balance to contact my friends and clients...

plz refund my balalnce...i m crying my self that i had done biggest mistake in my life that i had ported into reliance

Dear Sneha,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications

Dear Arvind,

Kindly submit your details at this link using a PC: http://bit.ly/1cmd6ds Our representative will get in touch with you shortly.

Regards,
Reliance Communications

Dear Jagesh,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

someone called from reliance and told me that they cannot help me on this issue since, there is nothing wrong with the recharge. when I asked him for the details of my yesterday's recharge and my data usage then, he said call to customer support from your number. These guys are cheats and someone called Rahul Kumar Gupta having phone number - [protected] called my after I spoke to the customer support people. this cheater guy was asking me for my credit card details since he said reliance is unable to send refund back to my netbanking account. so he needed this information. I am damn sure he is a cheat. I tell you these people are not going to help me out. So, the only option I have now is failing an FIR at my nearest police station and at the consumer forum which is setup by the govt. of India. since, 3 hours the customer support people have blocked my number so that I cannot call them back again to their customer support number. This is ridiculous. I am going to spend more money but want justice to be done.

Thanks
Jagesh

Today, on 6th April 2015, someone called from the reliance customer support department and told me that there is no issue with the recharge. when I argued with him regarding the benefit which I did not receive, then he told me to contact customer support number 198 from my cell phone and after that when I again tried calling reliance customer support from my phone to that 198 number then I did not connect. I guess they have blocked my number so that I will not contact the center again. This is really ridiculous service and also

Yesterday I got a fraud call stating "he is calling from reliance patna, bihar and if I need my refund back then I need to provide my credit card details and all other stuff related to my back account". I knew it was a fraud call buy I was amazed to know that after I contacted the reliance customer support people yesterday, This cheater guy calls me up. I am sure this person works in the reliance organization for sure. Cheater guy's name: Rahul Kumar Gupta and cheater number: [protected]. If I will not get my refund back then I am sure I will file a complaint at the nearest police station and also at the consumer fourm by govt. of India.

Thanks
Jagesh Patra

Dear Jagesh,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications

Yes, I got the benefit now. The Reliance customer support people from Mumbai headquarters - Navi Mumbai, send me the benifit now and my balance is recieved now !!

Thanks consumer complaints forum.

With best regards
Jagesh Patra

Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Dear Customer,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications

Till now I did not receive any call from your side

Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Hello,

I contacted today morning again to your Appellate Authority and it's more ridiculous that I have been asked to raise complaint again to them as they are not sure what is status of my request raised to customer care team and don't know why not action been taken.

I have been told that services will be terminated in 2 days at max however after termination I will have to contact billing team again to adjust the bill till 7th April that is 2 days from here considering services will be terminated by 7th April. This is so much disappointing that because your team is not terminating services within deadline of 9 days from request raised on 14th March I have been asked to pay amount again till 7th April and that to I have already paid my amount till 26th March which is much much above than your deadline date.

You and other members here can see the ridiculous services been provided by these people. Why should I pay if you are not terminating my services within deadline time.

I have registered my mobile number with services you could reach out to there I don't see any need of other alternate number.


Thanks.

I have been asked to provide the details of the recent payment done here. Below are the details for it.

1) This is for the bill generated on Feb 27 with due date 17th March for period Feb 27 till March 26. Bill number is[protected].

2) I paid bill on 17th March online with bill receipt number AM68776482.

3) Transaction reference number[protected]

4) Payment date and time - 17/03/15 14:29:10

5) Authorization code - BCMP[protected]

6) Amount paid Rs. 616.86


I hope this information is enough from my side, let me know if you need any further details.

Thanks.

Dear Varesh,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications

Hello,

This has not sorted out and whatever you telling about telephonic conversation is absolutely wrong one. I have been told to contact the billing team to ask waiver or bill adjustment as connection disconnected on April 6th however I requested to your customer care on March 9th itself.

I did the same and contacted to your customer care team and logged the request[protected] for waiver for the period March 26th till April 6th for which I should not be paying as it was your negligence towards not disconnecting my connection.

However I received message saying waiver has been rejected as it is not as per process, I don't understand why should I pay the amount for the period which is added on me because you were not disconnecting my services. And for your information I already paid bill till 26th March too.

I don't know if you customer care team really aware of the processes, I have been just asked to raise a new request every time and getting replied after so many follow ups with some different issues.

I am really frustrated now with all these circles and want to know exactly is that your Appellate Authority team or customer care whom to contact and who is going to take care of bill adjustments etc.

On other hand your local billing recovery team keep on sending me messages to pay the bill for March to April, what the heck ? If services already disconnected for customer who should be telling this team about it ?

Other service devices like modem etc. are not yet collected and don't know when your concerned team will be contacting and coming for it? This should not add up extra amount later to my bill saying it has not collected.

Its really tough to believe your processes and the customer care services.

Varesh, I am having similar experience. In spite of informing them several times to disconnect my Internet connection. Its down since last 1 month. No body had bothered to do the same. I am told, I will be charged till the connection is officially disconnected from their end.

By this logic, I have to pay bill in spite of Internet not working for months, till they disconnect the connection from their end.

This is really frustrating from a company like Reliance.

There customer care executive are worst

Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Dear Laxminarayan,

Our customer service team is still working on the concerns shared by you. However we would request you to give us some more time to get the same addressed to your satisfaction. We assure you that we strive to provide you with the best of our services, at all times. We appreciate your patience.

Regards,
Reliance Communications

Dear Arindam,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Dear Arindam,

We tried reaching out to you on the number provided to us but we were unable to get in touch with you. If the issue still persists, do provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Dear Service provider,

I have received only two calls on both the numbers from your end during the last few days. Both the calls were made on separate days. I was unable to take the calls on both the occasions due to unavoidable circumstances. However, there was no immediate follow up call after those calls given the fact that I can't reach them on those numbers. Additionally, when the local representative was contacted, he/ she had no clue about the status of the conversion process and seemed utter helpless. To sum it up, I am yet to get the conversion done and I have been charged Rs. 220/- as E-recharge on 6th April 2015, although till date the plan hasn't been switched over to pre-paid.

I seek an explanation for the whole process as this turns out to be sheer negligence on the part of the service provider.

I am yet to get my change of plans executed. This seems to have become some kind of mockery where the service provider does not give a damn about customer value. The application was accepted on April 6, 2015, and the connection has been disconnected since April 11, 2015. If the plan migration is not successfully executed by EOD of April 17, 2015, then, I am sure that I would migrate from Reliance to some other service provider.

Dear Jaspal,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Dear Jaspal,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications

no we doesn't get any positive response, infact today reliance broadband executives call us and demand 3, 200 rupees approx. outstanding bill... but we get the call on 7th of may 2015 at 4:18p.m and told us that u get your payment back in between 40 to 45 days.

Infact our request to termination of connection was at 23 december 2014 and we have got the reply from mumbai branch on 31 december 2014 about that termination and they told to mail us and we send a mail on 7th of january 2015 at 2:00 p.m ...everytime the told us that u will get resolved and get your payment as soon as possible but still todaywe are at no solution even the have cut our internet wire(cable) ... m very dissapointed from the behaviour of this company ... but still i am requestion u to give our payment back as soon as possible.

JASPAL SINGH USER ID:[protected]
[protected], [protected]
[protected]@gmail.com/ [protected]@yahoo.com

no we doesn't get any positive response, infact today reliance broadband executives call us and demand 3, 200 rupees approx. outstanding bill... but we get the call on 7th of may 2015 at 4:18p.m and told us that u get your payment back in between 40 to 45 days.

Infact our request to termination of connection was at 23 december 2014 and we have got the reply from mumbai branch on 31 december 2014 about that termination and they told to mail us and we send a mail on 7th of january 2015 at 2:00 p.m ...everytime the told us that u will get resolved and get your payment as soon as possible but still todaywe are at no solution even the have cut our internet wire(cable) ... m very dissapointed from the behaviour of this company ... but still i am requestion u to give our payment back as soon as possible.we are daily geeting phone calls from reliance for demanding amount of rupees 3200 aprox. infact we have deposited 6 months advance (4605/- rupees), we have requested u many time to return back of our advance money... we recorded all the calls and converstations with reliance customer care executives as a proof ...
JASPAL SINGH USER ID:[protected]
[protected], [protected]
[protected]@gmail.com/ [protected]@yahoo.com

i want to say that i am very disappointed with reliance's service. i am sending complaints from Dec 2014 about the refund of my advance payment of my internet pack. every time when i call customer care, i have been told that my transaction will be done as soon as possible with the statement "your payment will be refunded within 45-50 days but there is still no response from customer care . Please take some steps against my complaint of my refund.
recently i have again sent an mail about my problem on 4 June 2015 but still no response.

MY ID N O. IS>>>>>>>'[protected]"...⇄

My name is Jaspal Singh
Contact No. [protected] - [protected]
[protected]@gmail.com/ [protected]@yahoo.com

i want to say that i am very disappointed with reliance's service. i am sending complaints from Dec 2014 about the refund of my advance payment of my internet pack. every time when i call customer care, i have been told that my transaction will be done as soon as possible with the statement "your payment will be refunded within 45-50 days but there is still no response from customer care . Please take some steps against my complaint of my refund.
recently i have again sent an mail about my problem on 4 June 2015 but still no response.

MY ID N O. IS ;'[protected]"

My name is Jaspal Singh
Contact No. [protected] - [protected]
[protected]@gmail.com/ [protected]@yahoo.com

Dear Neetip,

Kindly submit your details at this link using a PC: http://bit.ly/1cmd6ds Our representative will get in touch with you shortly.

Regards,
Reliance Communications

CAF No #[protected], MDN No # [protected]

I have a request for disconnection of phone on Sept 2014. Subsequently the phoned stopped working. I was still getting monthly bills with monthly rental added to it. Later i was told that my connection was changed to 3 year free incoming without monthly rental. I am still receiving monthly rental bills. The only answer i get from Customer care is your connection is disconnected.

Given below is the summary of the replies from Reliance Customer care

Tue, Sep 9, 2014 at 7:27 PM - Termination request raised. - if you wish to terminate the connection we request you to write to us with the following details:


Mon Sep 29 2014 at 13:16:00 - Your request has been/was registered with service request ID: UCS[protected]on 29/09/2014 at 01:05:03 pm ). It would be resolved within 15 days from the request date - The services of your number will be suspended within 7 days. You will receive a call from us within 7 days to process your request.
Divya Notani
Officer - Customer Care


1 Dec 2014, 11:34 - As per our subsequent telephonic conversation had with you today on your alternate number [protected], kindly note that we have escalated your issue regarding termination to our concern department for appropriate action to be taken. One of our executive will get in touch with you in shortly.
Kamrunissa Sayed
Officer - Customer Care


3 Dec 2014, 10:58 - that your services of your number are suspended due to non-payment of the bill.In the bill dated November 27, 2014 you have been charged on pro-rata basis for the period of 27/10/2014 to 26/11/2014, as per the advance rental plan WPSimple199new (Plan name). The installation charge of Rs.224/- is charged in the current bill
Naresh Salve
Officer - Customer Care


15 Dec 2014, 01:09 - Payment Acknowledgement: Reliance No. [protected] for Rs 224


4 Dec 2014, 10:11 - we have escalated your issue regarding termination of your number to our concern department for appropriate action to be taken. One of our executive will get in touch with you in shortly.
Kamrunissa Sayed
Officer - Customer Care

29 Jan 2015, 23:53
the services for your number has been suspended due to non payment of bill.Kindly note that as per details checked in our records, we have not found any request found for termination and also the services of your number are suspended due to non payment of the bill. Hence, we are unable to process your request for termination.


Jan 30 2015 at 11:59:19 AM
As per details checked and verified in our records with services request ID:UCS47538612 you have been retained with offer of plan life 3 years incoming calls.
Bhagyashri Gondali
Officer - Customer Care

Sat Jan 31 2015 at 11:59:13 - As per the service request ID: UCS47538612, for termination was already registered and the confirmation received from the relevant department, you are
retained with life 3 year incoming free plan. Hence, we are unable to process your request for termination.
Shama Shaikh
Officer - Customer Care


Sat Jan 31 2015 at 16:53:42
Kindly note that still 3 years incoming plan facility is not activated your number because of some problem and this is a 0RS/- monthly rental plan we will escalated your issue to our concern department your problem will be resolve soon.
Imran Sayed
Officer - Customer Care

Feb 03 2015 at 1:38:50 PM - we have escalated your issue regarding activation of zero rental plan to our concern department for appropriate action to be taken. One of our executive will get in touch with you shortly.
Kamrunissa Sayed
Officer - Customer Care


Mon, 9 Feb 2015 at 13:32 - we have escalated your issue to our concern department for appropriate action to be taken. One of our executive will get in touch with
you in shortly.
Shama Shaikh
Officer - Customer Care


Mon, 2 Mar 2015 at 07:02
the services of your number are suspended due to non-payment of bills and we haven't found any request for termination of your Reliance number.

Mon, 2 Mar 2015 at 20:14
As per details checked and verified in our records, your case of termination has already been closed.
As you have been retained by an offer of 3 years incoming free by one of your executive.

Wed, 4 Mar 2015 at 09:50 - services of your number have been terminated. Kishore Salunkhe
Officer - Customer Care


Fri, 6 Mar 2015 at 01:48 - As per details checked and verified in our records services of your Reliance number are terminated.
Rajesh Harkulkar
Officer - Customer Care


Fri, 6 Mar 2015 at 14:06 - the services of your number are terminated due to non-payment of the bills.

Mon, Mar 30, 2015 at 9:26 PM - the services of your number are terminated due to non-payment of the bills on 27/3/2015. Anil Potekar
Officer - Customer Care

Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

My Number is [protected]

So far no calls from Reliance customer care

Dear Customer,

We tried reaching out to you on the number provided to us but we were unable to get in touch with you. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

I am always available at [protected]. I can also be reached on[protected]

So far no calls from Reliance customer care

"We tried reaching out to you on the number provided to us but we were unable to get in touch with you" seems go be the canned response for all issues here fro reliance. no call or response from reliance yet

Dear Shritam,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

I GUESS EXECUTIVE OF RELIANCE COMMUNICATION IS NOT EVEN READING THE FEEDBACK..

KINDLY READ THE FEEDBACK PROPERLY AND THEN SEND IN YOUR PRE-EDITED MESSAGE.

Dear Shritam,

We tried reaching out to you on the number provided to us but we were unable to get in touch with you. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

this is strange!!!
Alternate number is [protected] and [protected]

WHAT IS THE UPDATE??? ITS BEEN MORE THAN 40 DAYS STILL COMPLAINT IS UNSLOVED.
GOOD CUSTOMER SERVICE

SHRITAM NAVANDR
[protected]

RELIANCE BROADBAND IS 1 OF THE WORST SERVICE TILL DATE. SERIUOSLY THINK BEFORE YOU TAKE THEIR CONNECTION. IF YOU HAVE ENOUGH TIME AND MONEY THEN GO AHEAD.

MY SUB ID[protected] UNDER THIS ID I MUST HAVE COMLAINT 30 TIMES. HAVE CALLED THEM 15 TIMES TO CANCELL MY LANDLINE. ITS BEEN 3 MONTHS AND IT IS STILL PENDING. I HAVE 6 COMPLAINTS REGISTERD ON THIS FORUM ALSO STILL THEY DONT BOTHER. TODAY I HAD A WORD WITH MS PRADNYA (CUSTOMER CARE, MUMBAI) AFTER HOLDING THE CALL FOR 30 MINS SHE TELL ME SHE WILL ARANGE CALL BACK AND DISCONNECTED THE CALL. SUCH IS THEIR CUSTOMER SERVICE. GUESS THEY ARE TAKING UNDUE ADVANTAGE FOR A COMMON MAN.

AFTER THIS MAIL THEY WILL POST A COMMENT SAYING SORRY FOR THE INCOVIENCE AND WOUR TEAM WILL CALL YOU WITHIN 2 DAYS. I AM SURE NO-ONE WILL CALL.

STAY AWAY FROM THIS COMPANY

REGARDS,
SHRITAM
[protected]
[protected]

Dear Rishabh,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Dear Rishabh,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications

Dear Vijay,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Dear Vijay,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications

SORRY MY COMPLAINT IS UNSOLVED TILL TODAY[protected]. DIS-SATISFIED FROM YOUR SERVICE.

Dear Hansika,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

THERE IS NO RESPONCE BY YOUR SIDE OF MY ANY COMPLAINT. TILL TODAY I AM UNABLE TO CALL ANYWHERE DUE TO NO SERVICE OF NETWORK.
RAJIV SHARMA [protected]

a poooooooor service no action against any complaint

Dear Inder,

We have noted your request and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Dear Inder,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications