Reliance Communications Complaints & Reviews

relince custmer care par call karne p lagta nhi hai jaldi agar lag bhi jata hai to koyi sloution nhi milta hai aur bar bar balance kaat liya jata hai ess se custmer ko bahot paresaniyo ka samna karna pad rha hai agar custmer care par call lag jata hai to wo boll dete hai ki baad me call kijiye abi technical issue hai aur koyi technical issue nhi hota hai bas aise hi boll dete hai aur koyi solution nhi mill pata hai

I had recharged online for mobile data via net banking (State Bank of India) for Rs.178/- on 13.04.2015 at 12:55:13 for my mobile no. [protected]. But no service activated. I recd an email from Reliance Comm. with Transaction details etc. which was shown at the gallery on 14.04.2015 and they assured that I will get the benefit as the recharge was for 2G and my mobile no. is 3G for scheme of 30GB for 28 days. and I received case id no.[protected] . Why does it accept payments if it cannot activate the services. Today some Pradeep More of Reliance said he cannot do anything & no payment is recd. Inspite of explaining him & giving all details of Transactions still he said cannot do anything, This is a clear case of cheating and fraud by Reliance Comm. This is not the first time done this company ahs taken our hard earned money and given no benefit at all. Now its enough. I am working in a media company and will go to any length to expose this fraud done to me. I will publish it in the leading newspapers with proof, if my complaint is not resolved immediately. Already 3d ays hv passed and my complaint is not resolved.

I tried many times to get service for net speed but kabhi kuchh nahi mila. Every month around 10-12 day I got call from Reliance office from Gujarat, "Sir aap ki due date so n soooo... hai plz payment kar do". When I tried to talk about my problem, they replied "Sir payment collecct karna hamara job hai service dena nahi". Can any one help me on this. Mob no: [protected]

Mobile Number [protected] UP West On 13/4/2015, i had rs. 368 as balance. In the evening rs.81 was deducted. On asking to customer care they told that it has been deducted as internet usage charge..whereas i have internet pack with sufficient data balance valid till 18/04/2015. The customer care executive assured me that balance will be refunded within 24 hrs. Soon after complaint registration the remaining balance of rs. 287 also got deducted within one night. On 14/4/2015 i again called customer care...i got the answer that new complaint cannot be registered unless the first get resolved. In evening i got my refund on rs 81. But after few minutes again rs. 20 was deducted. I called customer care 2 times..but it was of no use.. The executive asked me to call after some time as there was some problem in their system. Now i m in loss of more than 300 rs. And on calling 198 i am not able to talk to customer care executive.I had waste lot of time for this communication they do not know what is value of time of a person Moreover when i m trying to make any call...it says to recharge the account whereas there is balance in my account. Communication by Customer CAre Dear Customer Your SR No.[protected] has been processed. Dear Customer, Thank you for contacting Reliance. Your Service request no. is[protected]. Your request will be resolved in the next 24 Hours --

Sir, i am a MNP customer i joined Reliance family last month. but i am facing so many problems in ur network. its showing 'please recharge your account' wen i call to other number, its saying like that if i have balance in my account. And when i topup my account my old balance will disappear and new balance will come and wen i do 2 or 3 calls then also its say 'please recharge your account' but the balance is still there i tried so many times, and i left my money.. and i have internet problem also.. the E symbol is not stable so i cant get net connection.. my Reliance number is [protected] and email rafe.[protected]@gmail.com hope u will solve my problem soon..

I bought the Reliance 3 dongle about 6 months ago. From the time I bought this, they were providing me about 512 kbps to 1 mbps speed. Since yesterday, the speed has gone down to about 250-300 kbps and the number of signal bars being shown is only three. I called the customer care to lodge a complaint twice. Each time they said that I am getting good speed! I am said that I should be getting about 190 kbps to 300 kbps average. Also they did not take a complaint for the low signal bars. They told me that they can only take a complaint if the number of signal bars is less than two! Basically it is clear that THEY DO NOT CARE FOR SLOW SPEED, what they care for is at least the net is running, so that they can suck the hard earned money from it's customers! The CUSTOMER CARE is really DUMB! They don't know anything except clear cache/cookie, delete temporary files, uninstall and re-install the software! What a HORRIBLE SUPPORT!! My question is WHY should I get only 190 to 300 kbps when you are promising us to provide 3100 kbps speed? WHY should I be paying ₹ 999 for 40 GBs for only 190 to 300 kbps bandwidth? It is less than 10 times of the promised speed. Reliance is a big CHEAT. I am going for a connection termination, and never ever use Reliance again!

[protected]@relianceada.com<[protected]@relianceada.com>Wed, Apr 15, 2015 at 12:53 PMReply-To: [protected]@relianceada.comTo: "[protected]@gmail.com" <[protected]@gmail.com>Reply | Reply to all | Forward | Print | Delete | Show original Dear Mr. Nuhiwal, We have gone through your e-mail dated April 15, 2015 for your Reliance number [protected] and regret the inconvenience caused. Kindly note that your issue regarding balance deduction has been registered vide service request ID:[protected] on April 15, 2015 at 12.44 PM. It will be resolved by 12.45 PM April 16, 2015. We understand the concern and have made a note of your feedback and we assure that necessary action will be taken against this feedback. Assuring you of our best services always. Thank you for choosing Reliance. Warm regards, Urmila Patel Officer - Customer Care Reliance Communications Limited. For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com. From: Kamal Nuhiwal ([protected]@gmail.com) To: [protected]@relianceada.com ([protected]@relianceada.com) Date: Wednesday, April 15, 2015 11:44 AM Subject: Re: <.FW.>'Reliance=[protected]' Re: <.FW.>'Reliance=[protected]' Re: <.FW.>'Reliance=[protected]' Re: <.FW.>'Reliance=[protected]' Re: <.FW.>'Reliance=[protected]' Sir, It was my pleasure to know that you agreed your fault. I was happy that appreciated "CBRT worngly charged to me". I was more delighted that you reversed Rs. 6/- on 12/04/2015 against a SR. No.[protected] generated by yourself. Now, I am more and more disappointed. I get frustrated by your unethical, unauthorised, illegal, illegitimate deductions. I have just received one message from 52345 at 11:20 am on 15/04/2015, which states that My Caller Tune Service has been renewed at Rs. 20/- for a period of 20 days. You thieves, are you really a gentleman ?' Do you have any sense of humanity ? Who gave you the audacity to deduct my balance ? I am really sorry to say that you are cheating peoples and AMBANIS are making money by their this attitude. My money is hard earned. I request you to reverse right now. Kamal Nuhiwal. On 4/11/15, [protected]@relianceada.com <[protected]@relianceada.com> wrote: > Dear Mr. Nuhiwal, > > We have gone through your email dated April 11, 2015 for your Reliance > number [protected] and regret the inconvenience caused. > > Kindly note that your issue regarding CRBT wrongly charged has been > registered vide Service Request ID:[protected] on 11 April 2015 at 5.15 P.M. > It will be resolved by 12 April 2015 at 5.30 P.M. > > We would appreciate your patience and co-operation in this regard > > We understand the concern and have made a note of your feedback and we > assure that necessary action will be taken against this feedback. > Assuring you of our best services always. > > Thank you for choosing Reliance. > > Warm regards, > > Sejal Chalke > Officer - Customer Care > Reliance Communications Limited. > > For further details, you can visit our web-site www.rcom.co.in or write to > us at [protected]@relianceada.com. > > For any queries about our products or services please dial *333 for > inquiries (chargeable at 0.50/3min) or call 198 (toll free) for any > complaint or service request from Reliance phone. You can also reach us on > 30333333 from any other phone and J&K customers can dial [protected]. > > From: Kamal Nuhiwal ([protected]@gmail.com) > To: [protected]@relianceada.com ([protected]@relianceada.com) > Date: Saturday, April 11, 2015 03:07 PM > Subject: Re: <.FW.>'Reliance=[protected]' Re: <.FW.>'Reliance=[protected]' > Re: <.FW.>'Reliance=[protected]' Re: <.FW.>'Reliance=[protected]' > > > Hello, > > I strongly disagree your point "Against your service request ID: >[protected] created on (10 April, 2015), you have been charged correctly > for My tunes subscription as it is done from > your end.". > > As i have said earlier, again and again I am telling you that don't > try to make me fool like all other consumers. I know your tactics and > practice of cheating people by activating such bloody non-sense stuff > at your own. > > I want proof of your aforesaid comment. > > I want my money back right now. > > This case will go far BEYOND YOUR IMAGINATION. > > STOP CHEATING PEOPLES PLEASE. > > Thanks > > Kamal Nuhiwal. > > > > > > On 4/11/15, [protected]@relianceada.com <[protected]@relianceada.com> > wrote: >> Dear Mr. Nuhiwal, >> >> We acknowledge your email dated April 11, 2015 for your Reliance number >> [protected] and regret the inconvenience caused. >> >> Kindly note that your issue regarding balance deduction has been already >> registered vide service request ID:[protected] on April 10, 2015 at 4.12 >> PM. >> It will be resolved by April 13, 2015 at 4.30 PM. >> >> We would appreciate your patience and co-operation in this regard. >> >> Against your service request ID:[protected] created on (10 April, 2015), >> you >> have been charged correctly for My tunes subscription as it is done from >> your end. >> >> Assuring you of our best services always. >> >> Thank you for choosing Reliance. >> >> Warm regards, >> >> Mahesh Ungre >> Officer - Customer Care >> Reliance Communications Limited >> >> For further details, you can visit our web-site www.rcom.co.in or write to >> us at [protected]@relianceada.com. >> >> For any queries about our products or services please dial *333 for >> inquiries (chargeable at 0.50/3min) or call 198 (toll free) for any >> complaint or service request from Reliance phone. You can also reach us on >> 30333333 from any other phone and J&K customers can dial [protected]. >> >> >> From: Kamal Nuhiwal ([protected]@gmail.com) >> To: [protected]@relianceada.com ([protected]@relianceada.com) >> Date: Saturday, April 11, 2015 12:26 PM >> Subject: Re: <.FW.>'Reliance=[protected]' Re: >> <.FW.>'Reliance=[protected]' >> Re: <.FW.>'Reliance=[protected]' >> >> >> Sir/Madam, >> >> In continuation to my disappointment... I have not received the money >> that you have deducted from my balance in unauthorised manner. >> >> I again demand immediate reversal because the promised time of 6 hours >> (as per sms received by me on 10/04/2015 at 11:51 am.) has lapsed . It >> is already 24 hours gone. >> >> I want refund right now. >> >> Thanks >> >> Kamal Nuhiwal. >> >> On 4/10/15, [protected]@relianceada.com <[protected]@relianceada.com> >> wrote: >>> Dear Mr. Nuhiwal, >>> >>> We have gone through your email dated April 10, 2015 for your Reliance >>> number [protected] and regret the inconvenience caused. >>> >>> We have made a note of your feedback to improve our services to meet your >>> expectations. >>> >>> Kindly note that your issue regarding balance deduction has been again >>> registered vide service request ID:[protected] on April 10, 2015 at 4.12 >>> PM. >>> It will be resolved by April 13, 2015 at 4.30 PM. >>> >>> We would appreciate your patience and co-operation in this regard. >>> >>> Assuring you of our best services always. >>> >>> Thank you for choosing Reliance. >>> >>> Warm regards. >>> >>> Filza Chaudhary >>> Officer - Customer Care >>> Reliance Communications Limited. >>> >>> For further details, you can visit our web-site www.rcom.co.in or write >>> to >>> us at [protected]@relianceada.com. >>> >>> For any queries about our products or services please dial *333 for >>> inquiries (chargeable at 0.50/3min) or call 198 (toll free) for any >>> complaint or service request from Reliance phone. You can also reach us >>> on >>> 30333333 from any other phone and J&K customers can dial [protected]. >>> >>> >>> >>> >>> From: Kamal Nuhiwal ([protected]@gmail.com) >>> To: [protected]@relianceada.com ([protected]@relianceada.com) >>> Date: Friday, April 10, 2015 02:12 PM >>> Subject: Re: <.FW.>'Reliance=[protected]' Re: >>> <.FW.>'Reliance=[protected]' >>> >>> >>> Sir/ Madam, >>> >>> >>> Thanks for your reply. I am quoting below the 2nd Para of your mail >>> below: >>> >>> "We have registered the case regarding balance deduction issue for your >>> number [protected] with Service Request ID:[protected]on 4/10/2015 at >>> 11:51:46 AM ) and the same would be addressed by March 10, 2015." >>> >>> >>> I can understand that it is a typological error - where you wrote "MARCH >>> 10, 2015", but this should not have been happened. >>> >>> >>> Thanks and take care while replying any mail please. >>> >>> >>> Kamal Nuhiwal >>> >>> >>> >>> On Fri, Apr 10, 2015 at 12:09 PM, [protected]@relianceada.com >>> <[protected]@relianceada.com> wrote: >>> >>> Dear Mr. Nuhiwal, >>> >>> We have gone through your email dated April 10, 2015 for your Reliance >>> number [protected]. >>> >>> We have registered the case regarding balance deduction issue for your >>> number [protected] with Service Request ID:[protected]on 4/10/2015 at >>> 11:51:46 AM ) and the same would be addressed by March 10, 2015. >>> >>> We have made a note of your feedback to improve our services to meet your >>> expectations. >>> >>> Assuring you of our best services always. >>> >>> Thank you for choosing Reliance. >>> >>> Warm regards, >>> >>> Manthan Surani >>> Officer - Customer Care >>> Reliance Communications Limited. >>> >>> >>> From: Kamal Nuhiwal ([protected]@gmail.com) >>> To: [protected]@relianceada.com ([protected]@relianceada.com) >>> Date: Friday, April 10, 2015 10:31 AM >>> Subject: Re: <.FW.>'Reliance=[protected]' >>> >>> >>> Sir, >>> >>> >>> I have not received any response yet. >>> >>> >>> Reverse the balance immediately which has deducted yesterday without >>> authorisation by you from my main balance(TT). I have tried several time >>> 155223, but as usual ... could not connect. >>> >>> >>> Thanks >>> >>> Kamal Nuhiwal >>> >>> >>> >>> On Thu, Apr 9, 2015 at 4:03 PM, Kamal Nuhiwal <[protected]@gmail.com> >>> wrote: >>> >>> >>> rSir, >>> >>> >>> Now, i am really surprised and disappointed. >>> >>> Please note the facts : >>> >>> >>> 1. I use a old model phone Spice M-4242 (dual sim) which does not have >>> auto >>> reply facility for replying SMS. >>> >>> >>> 2. I hardly recharge my this number with balance, because on 31/12/2014- >>> 01/01/2015 (New Years Eve), the same thing happened. I talked to your >>> bloody customer care executive at about 1:30 am on 01/01/2015. He also >>> told >>> me your language and theory of SMS. (Your own and custom made money >>> stealing >>> technology). >>> >>> >>> 3. My mobile is handled by me only and surely a science graduate of 46 >>> years >>> old man is not a kid who will reply your non-sense text or so... >>> >>> >>> 4. I am a retailer in Siliguri for telecom I am a retailer for Reliance >>> Telecom and all other Mobile/DTH service provider. I have LAPU number for >>> reliance recharge registered in my name I am not a fool or mad at all. >>> >>> >>> 5. I have Agency for IRCTC, ITZcash... I am not a fool at all. >>> >>> >>> 6. I do not get recharged this number because I do not rely you people. >>> But >>> again I have to keep this number LIVE. >>> >>> >>> 7. I have tried many time 155223, but could not connect from this number >>> in >>> the previous occasions. >>> >>> >>> 8. As you keep record of every call (to customer care), I request you to >>> check my records that I made in the last six months. >>> >>> >>> 9. I request you to send me copy of my text / your text sent for caller >>> tune >>> (Your money stealing technology). >>> >>> >>> 10. I shall be compelled to write to the bigger and wider forum, if there >>> is >>> no satisfactory answer from your end. >>> >>> >>> 11. It is largest conspiracy to cheat public money. Most of the Indian >>> are >>> illiterate and poor, who cannot reach to you and never get back their >>> money >>> which have been eaten up by you peoples. (SARADHA SCAM IS LARGER) >>> >>> >>> 12. Last but not the least - I NEED MY MONEY BACK. >>> >>> >>> 13. SWACHH BHARAT - does not mean you can cheat people. >>> >>> >>> 14. Send me details of money deducted - the process. I can send my mobile >>> phone for forensic analysis to ensure that no text has been sent to you >>> before deduction of my money. >>> >>> >>> Regards for now... >>> >>> >>> Kamal Nuhiwal >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> On Thu, Apr 9, 2015 at 3:14 PM, [protected]@relianceada.com >>> <[protected]@relianceada.com> wrote: >>> >>> Dear Mr. Nuhiwal, >>> >>> We acknowledge your e-mail dated April 09, 2015 for your Reliance number >>> [protected] and regret the inconvenience caused. >>> >>> As we have checked, you have been charged correctly for caller tune >>> (MyTunes) subscription. >>> >>> Before proceeding with the subscription of MyTunes or tune download, >>> confirmation is taken from your end i.e. Customer has to reply with his/ >>> her >>> consent and only when you respond to the SMS, subscription of MyTunes or >>> tune download takes place. Hence, you have been charged correctly for >>> MyTunes as it is activated after getting your consent. >>> >>> Hence, we are unable to process your request for the same. >>> >>> Assuring you of our best services always. >>> >>> Thank you for choosing Reliance. >>> >>> Warm regards, >>> >>> Sonal Patil >>> Officer Customer Care >>> Reliance Communications Limited. >>> >>> For further details, you can visit our web-site www.rcom.co.in >>> >>> >>> From: Kamal Nuhiwal ([protected]@gmail.com) >>> To: [protected]@relianceada.com ([protected]@relianceada.com) >>> Date: Thursday, April 09, 2015 01:59 PM >>> Subject: >>> >>> >>> I HAVE A RELIANCE PRE-PAID NUMBER [protected]. I AM USING THIS SINCE LONG >>> BACK. BUT, I AM SORRY TO SAY THAT WHENEVER I RECHARGE YOU DELIBERATELY >>> DEDUCT (STEAL) MONEY FROM MY BALANCE. I EXPERIENCE THE SAME THING TODAY >>> ALSO. WILL YOU PLEASE ARRANGE TO REFUND. >>> >>> >>> I AM REALLY GOT FRUSTRATED WITH YOUR SUCH UNETHICAL BEHAVIOR . YOUR >>> CUSTOMER >>> CARE EXECUTIVES ARE ALSO BLOODY NON-SENSE . THEY DO NOT HAVE ANY >>> CAPACITY. >>> >>> >>> I WANT MY MONEY BACK RIGHT NOW. >>> >>> >>> -- >>> >>> Kamal Nuhiwal >>>

After resolving previous Problem, AGAIN they started Cutting my Bal. for WTF they r Charging me.---who the [censored]ers created those services...which meant only for Cutting Balance. Hv I no other Work, besides of Complaining in every 2-3 days. + why NOT CUSTOMER CARE RECEIVE MY CALL? I Need my bal back ..of every penny of it...Not in reduced form as in previous case. no.- [protected]

Every month I recharge a data pack of 3gb (3g) of reliance smart network, But at last when my balance remains at approx 150 mb they start deducting balance from my main balance even though my data validity and data both are available. Whenever I call smart customer care they simply say due to technical issue we can not process your request and after 2 days they say we can not see the deducted balance before two days. I got really frustrated from last few months I m suffering this issue. I call customer care 10-12 times when this issue occurs, But each time they say we are unable to process request due to technical issue and they are not even taking a request for this.

since last 6 months made complain many time but your Representative always reply we have for forwarded your complain to net work department issue will be resolved with in 48 hrs.but sorry it has never been resolved, nor they reply it`s up date.What Ihave to do ? I lodged complain on 13/4/15 complain no.[protected], after waiting 3 days the issue not resolved, again today lodged complain no.[protected]. but I know it will not resolved. What is the use of buying dongle of reliance for nothing is is batter to change service provider? Kindly sand the email id of your higher up to resolve or the chairman of your company Shri Mukesh Ambani.

I am using CDMA reliance card. I recharged it 149rs after watching plan on reliance website. on the website they given 149rs gives 30GB data balance. so recharged 149 from reliance site using online recharge method. instead 30 Gb they Given me only 3 gb Data balance. and tell me the offer closed 10th April. so why they showing the 149rs gives 30gb on website. and recharge portal. please give me. reliance please give me 30gb data mr.khandare . pune, Maharashtra cdma no:[protected] alternate no: [protected]

i am using cdma reliance card. i recharged it 149rs after watching plan on reliance website. on the website they given 149rs gives 30GB data balance. so recharged 149 from reliance site using online recharge method. instead 30 Gb they Given me only 3 gb Data balance. and tell me the offer closed 10th April. so why they showing the 149rs gives 30gb on website. and recharge portal. please give me. reliance please give me 30gb data mr.khandare . pune, Maharashtra cdma no:[protected] alternate no: [protected] dr.[protected]@gmail.com

I requested to change my netconnect+([protected]) form post-paid to prepaid on April 4th, 2015. I submitted my ID and address proof also. They told It will be activated within 7 working days. Still It is not activated. I contacted customer care, he asked to visit Reliance Outlet again. For that I have to waste my time, money and energy. This is happening every time. This is 3rd time for me. Very bad service. I lost 1500 rupees because of Reliance Outlet. Totally I fed up with Reliance.

It look like a scam is going on. Huge amount of money is cut on the name of some fake services. Further no any cc helpline work... Keeping millions of people in despair.

After resolving previous problem, again they started cutting my bal. For wtf they r charging me. — who the created those services... Which meant only for cutting balance.

Hv i no other work, besides of complaining in every 2-3 days. + why not customer care receive my call?

I need my bal back.. Of every penny of it... Not in reduced form as in previous case.

No.- [protected]

Jai hind

My mob no [protected] was recharged with two amounts of Rs 315 and Rs 246 on 30 Jan 15. The said recharge amounts were not credited to my account and my no has been temporarily deactivated wef 31 Jan 15. Innumerable complaints, calls and service requests have yielded no positive result. This has resulted in unnecessary hassles and financial loss to me. The amount of Rs 561 (315+246) has still not been returned to me.

I was using data card no. [protected] for over 3 yrs. End of last year when I was going to my hometown where I used to always had connectivity issue, i told reliance about the issue when they told me its due to signal. Therefore I told them to cancel incase I cant use it in that part of the country. Within a week I a got a call for payment I again told them to cancel the connection and would like to discontinue. Since my balance amount to be payable at that time was just about 500 which they could have easily adjusted against my deposit. When I gave the reason for connectivity issue as reason behind my cancellation they agreed and I was under the impression it would be cancelled. But after a month I got another call for payment whereby I repeated what I had informed earlier customer care executive. Now its come to a stage of harassment where they have started threatening with legal action. I am tired of these calls. I can say one thing, this is no way of customer care and please don’t put people under such kind of stress. The last call I got 2 days back from a lady saying she is a lawyer from Delhi Court. I am a respectable PSU officer, wont try to cheat a service provider for 500. They still have not discontinued and now tell me my outstanding amount payable is around 1800/- . You can check your records when I used the netconnect last, why should I be punished this way. My mistake was I used a Reliance Product???? Kindly look into the issue at the earliest and deactivate this account with immediate effect and instruct your customer care not to call me and harass.

Sir I got free data for 90 days from Reliance cdma on buying htc desire 816d handset(got conformation sms ). But after a month my GPRS Balance was deducted along with amount of nearly 140 rs . Customer care registered following complaints[protected]&[protected] but no effect .Now my no is blocked.So pls help me...my no is [protected]

I Atul Kumar was using reliance Hello No. [protected] which I have returned in Oct 2012. IN the bill of Nov 2012 It was appeared that I will get a refund of Rs.1168/- Since then I have visited Reliance customer service centre panjim & complained so many times but a lady with a sweet smile tells me every time that sir I am not able to see your last complain status Now I am making a complain & you will definetly get your refund Pleas give me your address & contact no. If you can help me out of this issue then I will be very thankful to you. Atul Kumar Mobile No. [protected]/[protected] [protected]@gmail.com Flat No. F-1 Huse No. 430 Jayceenagar Curti, Ponda North Goa Goa-403 401

Sir, 2.5 years back i bought a mixer from your dealer. some months back its small jar get jammed. I contacted to your service centre at Thekkumoodu, Trivandrum.They told the base of it got damaged and need to be replaced.After replaced, when i used it had stucking sound.Next day i contacted with that bowl to service centre and they told, on continous using the sound will go off and no other probs found.But on using the bowl the sound of the mixed became increased..But with other jars of the same mixer, no problems found. Yesterday i again contacted service centre. After checking, they told the base should be replaced !! i told them, i replaced it just before 2 months for around 280 rupee..After that i couldn't use that..They detached the blade portion and said dust inside, moist remaining inside so and so...After replaced the base, i could use it for only 3 or 4 times and the mixed sound higher.. I am doubt that the replaced base costing around 300 rupee has only 2 months life? Hence I contacted 2 times after replacing, they didn't check the jar, instead they told its because of the new base, and on due course it will be ok.. Never expected such irresponsible customer support Ganga Regional Cancer Centre Trivandrum-695011

Not disconnecting connection and piling up bills and giving threatening calls I took a netconnect device and connection in April'14 ..Phone number : [protected].. I took a 3 month plan of 1500/- and again after completion of 3 months ..services of my number got discontinued..after some time i again took the same plan for 1500 rs and paid amount to reliance representative Mr Jitendra Chohan..and after that i never received any ebill from reliance side..and i also stopped using device completely since it was not at all working properly..I was assuming since its a 3 month plan the services will get discontinued after that.. And in month of November ..i started getting calls from Reliance customer care that so and so amount is over due in my connection..i asked them since it was a 3 month plan why i have to pay the bill now and they are unable to explain that..and there was no email communication regarding that..i received multiple sms stating this much amount is overdue..my reliance number was also wrong in those sms which shows negligence from reliance part.. in January'15 i receive messages and call mentioning 1192/- is overdue on my account..i asked those executives to discontinue my connection as i didnt used it even for a single time..but they said i have to pay the bills..to wrap up the whole matter i decided to pay the bill a..a customer care executive called and said they will send a representative to collect amount and i can check with him for discontinuation of services.. I paid the whole amount to that representative ([protected]/[protected]) and asked him to let me know the procedure to disconnect my connection..he said i need to submit documents along with an application ..which i gave to him on 29th Jan'15 and also dropped that email to reliance customer care..and i didn't get any acknowledgment and reply from their side.. Even after that i started getting calls from customer care again about some new overdue amount..i told them i already cleared all the bill due as per my end but they didnt listen and continued bothering me .On 2nd feb'15 the same representative called me and demand for 300 rs for termination fee ..since i already left the city, i asked him i am not aware of any such charges and can not pay him and he shared his account number and asked me to deposit money on it..which i didnt do.. And again i started getting calls and text from customer care that this much of amount is overdue from my end ..I am tired of explaining them all these things again and again but they continue to bothering me.. And today you guys have crossed limit ..I received a call from so called advocate lady([protected]) from reliance ..she threatened me and shouting endlessly and was not ready to listen anything..i was at my workplace and her ill manned behaviour has caused mental torture to me..and she was claiming i have 3300/ of overdue amount.. In March my overdue amount was 424.55 (as per the sms i received ) and in April it became 3300/-..how is that possible that too when i am not using the last since last 7-8 Months. Now my questions are : When i chose a plan for 3 month validity only ..how come without my consent and communication to me, other plan got activated on my number.. why i have not received any ebill with details on what basis charges are being applied on my number.. Why i have not received any email communication from reliance mentioning that this much of amount is overdue and the basis of that Why i have not received any reply of my mail regarding discontinuation of services.. Why even after telling your customer care executive that i have submitted an application and documents to that representative, no actions has been taken.. What you guys expect me to do ..I have already paid 1200 rs although i haven't used a single bit of your data..I was relocating that time still i managed to gather all document and give it to that representative because i wanted to close the matter..but it seems like its reliance strategy not to discontinue services of customer even after multiple requests..and pile up the bills and force the customers to pay the bills without giving any clarity or details of the same..and then giving threatening calls to them.. i have been so tired responding to reliance calls and now feel harassed after today's call .. This is height o[censored]nprofessionalism.. first of all i didn't any email communication to any matter and a never a call from higher executive (all customer care executive who has called me, were not able to speak properly and didnt have records of this), i asked multiple times for the procedure to discontinue services but never received any satisfactorily response ..and and even didnt received any response to my email. to discontinue services on my number. now suddenly i am receiving a call from someone who is threatening me and asking me to pay the bill of such huge amount for the connection which i am not using since last few months and for which i already submitted an application but didn't receive response from reliance end...She threatened me to take the matter ahead to court I expect to get an immediate response to my mail and immediate attention to the matter why services has not been discontinued on my number and why i have been asking continuously to pay the bills without any detailed information and an immediate discontinuation of services on my number..if i will not receive any update from reliance side in one working day then i will not be liable to respond to any communication regarding this matter.. [protected] Forwarded message[protected] From: Date: Thu, Jan 29, 2015 at 8:44 AM Subject: Reg : For discontinuation of services To: rcom.[protected]@relianceebill.com