Reliance Digital — Complaint regard poor after sales service by Reliance Digital, Nacharam, Hyderabad

Address:	Hyderabad, Andhra Pradesh, 500039
Website:	www.consumercomplaints.in/new_complaint

I purchased a 1 ton Voltas AC from Reliance Retail Limited, Nacharam Village, Uppal Mandal, RR District, Hyderabad - 500076 and the 'moment of happiness, according to the bill was on 19th Feb 2016 vide bill no.. (CIN No U01100MH1999PLC120563. On 21st Feb, technicians from Reliance Digital have come and installed the unit. Very next day I observed a unbearable sound coming out from outdoor unit and hence called up Voltas for help. I got a call from Voltas only to inform me that they would not respond to any of our requests as the installation is done by a third party... I have then called up Reliance Digital on the number given on their bill[protected] and was assured by them that the problem will be attended to in 48 hours...Today is 4th Mar and I have been regularly calling them up but they haven't turned up so far...My question why at all you sell goods which might require after sales service, when you cannot provide it ? Is it your intention to harass the customers who pay you so much money and are loyal to you? Is there any one out there in Reliance to heed to this complaint and do the needful? I doubt...I really doubt.