[Resolved] Reliance Digital — Pathetic attitude of service engg & amount charged forcibly

SunaP

from Bengaluru, Karnataka

Address:

560037

This is in reference to Service request #[protected] that I am having to write this compliant to you, regarding terrible service provided by Reliance Big Tv service engg, Sanjay & amount of 400/- charged forcibly by him, when no service charge is supposed to be charged.

It is almost now 6 years now that I have been Reliance Big Tv customer, re-charging both my connections annually, with the hope that proper service would be provided from their end.

The service engg, Sanjay (Yemlur, Bengaluru) turned up after much request to wait for me for 10-15mins, as I was outside & after much trials could detect the issue, changed the connector & charged 400/- bucks. After confirming with the customer care that no amount is to be charged, I called him back but he was not willing to return the amount and after some time, I received the below ridiculous message.

"Dear Reliance Digital TV Customer, your Service Request No[protected] is closed. You are charged Rs.0.0 .Trust the issue was resolved to your satisfaction. Thank you."

Further, it is Herculaneum task to reach the Reliance Big tv customer care team & after 3 trials after call gets disconnected every time, it says that have crossed number of trials for the day, which is utter frustrating.

Kindly help get the amount of Rs.400/- credited back to my Reliance big TV account, following which I would go for my next annual subscription, which is due on Feb 8th.

Pl action the requested on priority.

Regards,
Sunanda Pillai
(M) [removed]

Was this information helpful?

No (0)

Yes (0)

Feb 7, 2017

Complaint marked as Resolved

The complaint has been resolved after getting in touch with the Nodal Officer directly & the amount has been reversed to my Reliance account. Would appreciate if my cell # can be removed from the complaint registered initially to avoid further fraud calls on the same. Thanks.

Reliance Digital customer support has been notified about the posted complaint.

Feb 07, 2017

Updated by SunaP This has become really scary that even this site is not free from hackers & that they use the complaints to their use, if your telephone number is provided in the complaint registered. It has been a g8 learning lesson for me, not to provide your communication number while raising any complaint.

I got duped by calls from +[protected], claiming he is Ajay Saxena from Reliance support team & from +[protected], asking for debit card details, along CVV #, stating that immediate online transfer of the amount wrongfully charged would be done to my account. Thankfully, I did not share my CVV # but things went completely out of imagination, when I went to ICICI ATM, as was asked by the person, stating that he would guide me how to get the amount refunded and he asked me to transfer 39876 (stating that it is a code) to some unknown bank account #[protected], stating that after that I would get the refund option on the screen. That was when I got apprehensive & realized that it was a big racket and got saved by the neck, after giving it back properly to the caller.

I am posting this, so that necessary action can be taken against those callers, if the same can be traced from the bank account # provided. Also, so that others may know how to be more careful & secure while posting complaints online.

Related Reliance Digital reviews

View all 4650 Reliance Digital Reviews

Comments

Reliance Communications Customer Care

from Mumbai, Maharashtra

Dear Sunanda,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

SunaP's [Complaint's author] reply, Feb 6, 2017

Hi team, immediately after posting my complaint, I received call from +91 89745 71288, assuring me that my complaint has been taken into consideration & that necessary action would be taken against the Service engg. Further, I was being asked to provide my Debit card details for immediate transfer of the amount of Inr 400/-charged by the Serv Engg but I got bit apprehensive for sharing my debit card details, when the person asked my CVV #, after taking down my card # & expiry details, which I didn't share.
Thereafter, he gave me Voucher code # RFCIC3987600AZ & asked me to an ICICI ATM & give him a call from there, as he would guide then how to use the code for immediate transfer of the mentioned amount.
I am now speculative, whether the call was genuine or not. Please help verify the caller & let me know, if I should go to ICICI ATM as advised by the caller.
Regards.

Rajneesh Sahi

from Dimapur, Assam

I purchased SAMSUNG TV from RELIANCE DIGITAL, MAHAGUN METRO MALL, VAISHALI, GHAZIABAD, UP but salesman assured that there was cashback on payment through CREDIT CARD.

I purchased on 11th October but till date no cashback received in my SBI or CITIBANK credit card.

Please resolve.

details of purchase: C#60112315 Dt: 11/10/2016 19:24:33

Reliance Communications Customer Care

from Mumbai, Maharashtra

Dear Sunanda,

Our customer service team is still working on the concerns shared by you. However we would request you to give us some more time to get the same addressed to your satisfaction. We assure you that we strive to provide you with the best of our services, at all times. We appreciate your patience.

Regards,
Reliance Communications

SunaP's [Complaint's author] reply, Feb 9, 2017

The same has been resolved after getting in touch with the Nodal officer directly. The wrongfully charged amount has been refunded back to my Reliance account.
Pl help in making your Customer support team more accessible.
Thanks.