[Resolved]  Reliance Digital — Two mobiles gone faulty purchased from Reliance digital

Address:	Thane, Maharashtra, 400607
Website:	www.reliancedigital.in

1.On 12/07/2015 purchased Sony Xperia C3 for 16, 990/- and sold Samsung mega (old) for 2000/- EAN# :[protected] IMEI NO:[protected] which used to get continuously hang even I couldn''t call. I formatted it/software updated but still no luck.I had to use my old basic phone. So I sold it at Reliance Digital Thane west G.B.Road Opposite Vijay sales. for 10, 000/- only and again added 4500/- and bought Samsung A3 worth 14500/- Address:RELIANCE RETAIL LTD. ORION BUSINESS PARK SHOP NO. 4 G.B.ROAD NEAR CINE WONDER MALL. THANE WEST 400604 STORE CONTACT:[protected]/1 2.Samsung A3 bought on 27/09/2015 EAN#[protected] IMEI NUMBER : [protected] PRICE:14500/- On forth day ie 1st oct2015 I get a fine blue line on my lcd screen. As I was out of town (Nagpur) I couldn't return the phone but same I informed via phone to Reliance Digital. They confimred to check phone at service center. On 15th I shown them my mobile after return from Nagpur and LCD was visible . Note:There were not a single dent/scratch on mobile .No where. they suggested to show service center talav pali thane west. I shown them on 16th oct 2015 and they said internal damage(??) It was so shocking for me..not a single dent /scratch NOR fallen down nor kept below pillow????how come brand new phone go faulty without any physical damage? They literally forcing me to accept " you must have kept device under pilow OR kept in pocket"...? which I never did. Again on 17th I went there and told them what service center says. They also seen my mobile carefully.Even service center guys too checked under microscope but they not found a single dent/scratch. So again Relaince digital taken my mobile and send to panch pakhadi service center. NOTE: This time when I went to collect my mobile after 2 days they had kept it in a metal drawer on their counter without wrapped and big paper bunch was kept on it????? after seeing this I was so shocked how they kept my device??? Now this time THERE WERE NO DISPLAY AT ALL...COMPLETE BLACKOUT MY SCREEN WAS!!! I literally shouted on them and they said service center guy opened it with blower as its a metal body(battery cant be removed) so blower is needed and NOW THIS TIME I SEEN VERY THIN LINE INSIDE. WHEN I HANDED OVER MY MOBILE TO RELIANCE DIGITAL there was no line at all...I shouted at them but they said your device is dead now...cant do anything. And like both service center they said get it repaired for 8500/- on chargeable basis. Even meanwhile I loged complained on samsung portal/website http://www.samsung.com/in/info/contactus.html# job no Job no .[protected] but there too samsung just given me suggestion to get it repaired on chargeable basis. I need compensation from either Reliance digital/Samsung. Coz either Reliance Digital selling refurbished units under name of brand new OR Samsung has cheap quality. I am just getting harassed by Reliance Digital and samsung service center. Due to lack of mobile my office work hampered/mental health disturbed and wasted my time continuously calling Reliance/samsung. Thanks in advance! BR, Kajal B [protected]