Reliance Jio Infocomm Complaints & Reviews

Money deducted but recharge was not successful

I have done a recharge of rs 399 plan on jio on 29 jan time-11.02 am for 1 number and at 11.07 am for another numbe. Both the time time amount was deducted from my account, 1st account got recharged sms received by the credit card that (Payment made to www.jio.com) the 2nd amount not got credited to my number (Sms received that payment made at reliancejio) despite amount got debit from credit card.

I contact to jio customer care but they told recharge was not made and i contact to hdfc credit card they told that payment was successfully done from our end. But the issue was not resolved.

Please help me in resolving this issue.. And why change in messages of receipt payment

Respected sir/madam, i am vinod patil
I recharged my jio number [protected] with rs498 on 25th of january 2018 to get 1.5gb data per day and unlimited calls for 91 days, but the speed of internet was low, it was o.6 mbps, as per rules it must be 2mbps,
I raised complaint against jio but they told me that the problem will be resolved in 60 days, so i asedk them to refund my money, but they are not ready to refund the money. Please solve my problem.

I have done a recharge for rs 49 to my no. Throgh my jio app, the money was paid through bill desk to [protected]@icici. My transaction id is ici6ee228941a8144b987efelda4ble7ff. The recharge was not done. Now bank is saying money is transferred and jio customer care says they have not received money and may be bank has returned your money. I dont know what to do now.

I am very upset from the jio services. No customer value. They making fool the people. Nonsense people are working in the jio customer care. They lei to customers. There is no flexibility. I am trying to call them last two days no body is responding. I simply recharge my number myself and it was not reflected in my jio account and i call costumer care. And they told me last moment that i did it now. U recharge billing account and i ask them kindly make it in recharging mode. First they refused and then last moment they accepted and told me i did it and it will take two days to reflect in ir account but still it has not come to account yet almost five days has gone. And i got disconnected my jio services. What is this nonsense. Can any body call me or text and make my problem solve.

I am jio since december 2016 but around 14th january 2018 jio internet speed decreased to lowest around 10kbps (Some other location some times working but on my home and shop its not working) and now impossible to use internet.
I complain jio on 18th january 2018 and he revert me in your location jio provide limited connectivity so can't provide you services. I complain again and asked them to return mine ₹1600 recharging amount if you can't provide services but they silent on my complain.

My connection no is [protected] and [protected]
Since last month i cant use internet due to poor speed of internet im trying to call the coustmer care executives but no one is there to attend the call i cant even download the attachment on mails.
Sir
I am working and i have lots of work through gmail and other mails but even jpg file that just 500kb to 1mb take a long time to download

Very poor data speed, from the day i ported my operator to jio.
I think it was very great mistake i had ever done in my life.
Even i complain about it but no action is taken by the jio operator.
Data downloading speed is too low
And even sometimes jio fails to call on any another network.

As much i experienced it is very bad network.
I ported my vodafone sim to jio, thinking that jio is providing great services
But its all opposite...

On[protected] i have billed a samsung washing machine from your jio digital store dolamundai, cuttack, odisha. But yet the product has not been delivered. At the time of billing your executive told me that it will be delivered within 2 days, but now they are telling that it will take more 6-7 days for deliver. After sale service of reliance is very poor. So do the needful as soon as possible
Dipti narayan mohanty
Date if billing 25.01.2018
Dolamundai store, cuttack. Odisha, 753001

Hi team,

As per the republic day offer jio is offering the 1.5 gb for all 399 recharge users, so i have recharged 399 plan on 26th january. On 27th january i called to customer care find out why 1.5 data is not coming. Customer care advised me to active the new-plan, so both the plans you can use and validate also same.

So as the team instructed i activated the new plan by using the link which is shared. But i noticed it is counting 84 days from 27th on words. To find out the reason i called to customer care and asked for de - activate of the new plan. Now customer care team is blaming customer its your mistake to activate the plan. We cannot do anything my side.

I have received purely wrong information from the customer care and they are blaming me i did the mistake. And now they are teaching the customer care definitions to me.

Customer care services should provide the correct information to the service user, not the wrong information. Please look into the issues and provide me the correct validity period for my number.

I have provided the jio employee number whom i spoke.

T rictesh[protected]

Regarding,
Suresh

Dear all,
This is very unfortunate that i purchased jio sim [protected] on 10th jan 2018 but still it is not working in my mobile "huawei mate 10 lite" while the jio tower is already in my village.
I been called to the jio helpline number of times but all the time they are false promising and doing nothing.

I am really disappointed, not getting in touch with my family/friends and also loosing business.

Kindly support...

My alternate contact number [protected]

Store name reliance retail ltd,
D. No : 46-15-11 main road, new ward 15 block -22
Dodaparthy, visakhapatnam 530016
I purchased router with scheme under payment of rs1999/=
As per the offer they should provide instrument with battery of 2500mah, whereas they gave instrument what they are offering at rs1000, i, e battery of 2300mah capacity. Further inspite of declared offer for republic day, the offer was not extended. The loss of rs 1000/- should be made good.
Bill detail
Tax invoice no [protected].
Date 26/01/2018
Product sl no : rpemfbd00285367
Contact detail
Girish kumar
Mob [protected]
Mail: [protected]@vizagsteel.com

I have recharged of rs.349/- through My Jio app using UPI of tez app on 26th Jan 2018. But so far I diidn't availed any offer. Please look into it and ensure that the amount is either credited to my jio mobile account or to refund back the amount at the earliest, so that i can again

.I have done my jio number on 26th of January 2018 via myjio by using upi. Although the amount of rs 349 was deducted from my bank account, but the recharged has not been done neither the amount was refunded.

Kindly take action and return amount asap.

Today around 2.30 pm mobile data was exhausted completely. I hardly used my mobile data. But it was exhausted. I called jio customer care and they are not even responding in a proper manner. Very bad experience with jio. They are simply saying that system is not updated. Even I double checked everything in my phone to confirm that it was not an accidental data usage by me. There will be a warning message from jio after using 50% of data. Today I didn't receive that message also. I simply received your data was completely exhausted and you have used your 100% high speed data.

I have recharged to [protected] instead of [protected] through paytm. When i was trying for reversal process it was asking for the jio number through which i have recharged. I have recharged through paytm how can i give some jio number. So please help me to get my money back. Jio was a well known mobile service provider. It was providing money reversal for recharge through jio numbers at recharge centres. But what about recharges through paytm. People started recharge through paytm.

I am fr jaimon from st francis de sales school sateek mizoram. We were totally depending upon the jio network for data as well as call. Since a couple of weeks there is a problem with the signal problem. If you are ready to install tower we are ready to give you the suitable land which can be used for the surrounding six villages as well. Kindly do the needful and thanking you in advance

Aditya singh
Mobile no. [protected]

Internet not working after doing recharge evry time from last 9 months and 3 recharge every time same problem. They give date for site installation after 3 months but no site installed from last 9 months as the problem continues.

No internet access and slow speed from 6 am to 11:59 pm.

They are neither giving the right information related to the problem nor solving the problem.
I asked the customer care before doing recharge this time again of rs 399 they said site installed you can do the recharge and you will get good internet connectivity.
After recharge same problem.
Another problem came this time i am unable to connect call to any number many time.

Sir,
I tried to recharge my jio number [protected] with rs.399 through jio app on 24january 2018, but payment through phonepe upi transaction money was sent to [protected]@icici and recharge was not successful but money deducted from my account. I called several times to jio helpline but they don't give any satisfied reply.
So, please refund my money back to my account
Date-11january 01 :08 pm
Mob no [protected]

I have recharge ₹-459/- plane.in which per day unlimited voice & vedio calling free with 1gb data using (Per day) for 84days. Calling service is ok but without using 1gb 4g data, daily massaging by reliance jio service that your daily use 1gb 4g data pack is now complete, so your data speed is reduce. I[censored] want to find 4g speed than immediately recharge.
So i want to say that why not completely give my 1gb 4g speed data because i feel that i am not find 1gb 4g speed data daily. Please solve my problem.
Thank u.

Hello,
This is avinava brahma from dimapur. A reliance jio user. I wanted to port my jio number to airtel however, it is very much difficult to do so. It seems the portability to airtel doesnt get processed here in our state/district. Due to a very bad connectivity, i wanted to switch from jio to airtel. Kindly look into the matter as soon possible.
Thank you

Cell No: [protected]
Date of recharge 22/01/2018 time around 1 p.m.
Amount: Rs.449 paid through SBI Internet Banking
Ref No: LSBI[protected]GACTRCVZ5
However recharge did not happened. Called to Jio Customer care but they are not responding still waited for three days but nothing happened.
You are kindly requested to either refund the amount of Rs.449 or provide the recharge of this amount
Thanks and Regards
Prof.Makarand S.Vaishnav
Aurangabad (Maharashtra)