Reliance Jio Infocomm Complaints & Reviews

I recharged my jio device no.[protected] with 399 rs. through my jio app payment was deducted but still not received any pack recharged for.

The transaction details are (18-Jan[protected]Jan-2018) TO TRANSFER
INB Reliance Jio Infocom BILL_REJIOI Payments LSBI[protected]IGACTDMJX0 399.00)

Manoj Verma

My number is [protected], & i migrated to jio pre paid, after 15 yrs with airtel - i bought a google pixel 2xl phone from himayatnagar, hyderabad store on 15th, nov 2017, using a hdfc credit card, and was promised that when my jio plan for 999, ends on 17th, jan 2018, this 9999 offer would be automatically activated - now knowing reliance telecom since it's inception, i have been chasing reliance digital store, 198 for the last 8 days, but they are least bothered - today i spoke for 40 mts twice on 198, but no solution - i feel cheated, let down by reliance jio - they say the leapord can't change it's spots, and i say reliance can never win the trust of customer - my phone has no outgoing facility for a second day, but is there one person in jio, who bothers about customer service?

Dear sir,
I am surendra dehariya at post - khirsadoh, vellage-khamra jethu, tehsil-parasia, distric - chhindwara mp.480441. I booked jio mobile phoneby online jio web. Date-2408/2017, my jio number is [protected] but during booking i typed [protected] wrong mobile booking successful note: ([protected] this number is not in service)
But i not got a massage, i immediately contact jio customer service he told when delivery start you got jio mobile to 480441 jio store no problem. But i went jio store they demand 500rs voucher. So i request please cancelled my prebooking but they told no any rules on jio you forget your prebooking money. So please help this matter me.
Thanks.
Regards:surendra dehariya ([protected])

Tel. No:[protected] wrong/excessive billing done. No proper response to e-mails and calls to cust. Care from 11th oct '17.
Requested for disconnection on 21st oct by phone, mail, personal visit to office.
After many mails&calls, disconnected on 8th nov - after 19 days.
But bills received till 8th nov instead of 20th oct - when i stopped using phone and asked for disconnection.
The initial deposit is not adjusted in the bills.
Want revised bill till 20th oct only.

I obtained jio sim in karnatak state (With aadhar & no paper work). I then moved to tn. I now lost the sim and mobile handset. Unfortunate - but shocking are the jio rules. I will have to travel to karnataka to get a new sim.
I took another sim in chennai wanting call forwarding (That is allowed no paper work aadhar is enough).
When i checked, i was then told lost sim calls/messages cannot be forwarded to new jio.
Though i blocked the sim that i lost, i am told that the due date not extended though it was not my fault that jio is unable to provide me the sim and connection!
I then spent 10 minutes for reaching customer center (Useless) i was told to go to shop& that theywould guide the shop on how they should provide sim. Happy that someone will handhold reliance digital employee who is attending jio desk, i go to the shop dial wait for 10 minutes and explain again to another person.
Customer center guy reads what is in the computer to the shop person. Reliance digital wants to prove he is correct. Call center then realises other state sim cannot be activated.
Call center tells me that shop is correct! My time wasted, problem unresolved & that much for the knowledge level & attitude of jio customer center!
I then check their webpage for the jio local office in chennai. The greames road prestge building is tn state main office. The phone [protected] pops up. I call. They say wrong number - not jio! If a service provider can have a wrong phone number how else can his service be!
I reach office only to be told sim from karnatak needed. Thankfully, he has and he gives me one karnatak sim, story doesnt end.
Asks me to visit another office in t nagar to activate. Tells aadhar no needed, i go to t nagar - a board - no parking for jio customers welcomes me!
When i meet, another high profile jio employee, he welcomes me with "where is your photo? ' that is rules if you want it activated" he says. I wasnt prepared i say. I tell him click one - after all i am there! No he says those are rules. I ask him where is it present. He doesnt know where a customer can see - but that is his rules!
I have to like sherlock holmes reach them.
My treasure hunt is on!
I am waiting for activation still!

Hi team,

I have done wrong recharge to the below number [protected] instead of my jio number.[protected]
Wrong recharge transaction id is - nx[protected]

I tried to reach out to above number to check if its available but it is not reachable.in that case, my money would not have reached to this guy either.

Can you do something to return my money so that i can recharge the correct number. I can share recharge details also.

Thanks,

Minal suryavanshi
[protected]

Just a day before i. E on 19.01.18 i ported my no. From vodafone to jio. I have been constantly phasing problems which are as follows.

1. I dont get any calls when my phone is connected to my personal wifi
2. I was asked to download an app which doesnt allow me to call anyone without an internet connection, unlike other service providers wherein if there is no 3g or 4g i can still place calls.
3. Its almost equivalent to any other internet based calling app eg. Watsapp (Note: watsapp is way better though)
4. When i get calls from callers who are not using the jio network they just dont seem to be able to hear me. Only when someone calls me from a jio no. They can hear (With absolutely poor quality)

With my work being highly dependent on me being accessible 24*7 on phone, jio has really made my life difficult in just 12 hours o[censored]sing this service.

I need to port my no. To another reliable service provider asap, even if it mean paying extra money for that. Please help!

Hi,

I have used a postpaid sim when i am in kerala and later on i moved to Mysore, and i found better options in prepaid i wanted to deactivate my postpaid sim.so i contacted the jio customer care and asked them to deactivate after paying all my pending money they said they deactivated it but now after 3 months i got a call that my 3 months bill is pending, when i contacted the customer care again they are now telling its temporarily blocked.i dont even understand why should i pay the bill even after its been blocked.the customer care service is so bad the way they talk to us is as if we took some loan and we didn't pay it.they are very rude i[censored] are hiring these kind of people then no thanks to ur services.

Hi team,

I have done wrong recharge to the below number [protected] instead of my jio number.
I tried to reach out to above number to check if its available but it is not reachable.in that case, my money would not have reached to this guy either.

Can you do something to return my money so that i can recharge the correct number. I can share recharge details also.

Thanks,
Nikhil tiwari

Visit many time for duplicate sim but every time jio employee excuses to provide sim, they only say come to next time. They behave very rude not look like they are the owener of jio communications. Very disappointed with jio customer care servicetheir systems are mostly not working and have visited multiple times even for small things. Selection of handsets is not huge and they seems to be least interested in selling anything.

My jio mobile # [protected]

Recharged on 23 dec 2017 for 999
Recharged failure even by providing cash to retailer.
Retailer reliance retail limited kaggaspura bangalore refused to refund with abusive and unconstitutional words.
Please arrange to refund my money directly to my bank account
Neither service provided nor money refunded

My alternate #[protected]

Hello last night, i have recharged a wrong, so i have to take back the wrong recharge, please help me otherwise i will get a big loss, i am a very good retailer in you please, please solve my problem. This is my please a recharge reversal immediately amount 1101 orn br0000oq0inq id no.[protected] customer no. [protected] demo no. [protected] date[protected] time 7:57 pm

Hi there, i paid rs 399 to [protected]@icici dated: 17 january, at 20:03:07, transaction id:[protected], my money got deducted from my bank account but no recharge was done in my jio number.
I want my money back! Please refund it as soon as possible!
Please state me, where and to whom i should seek help for!

I am even attaching a screenshot as a proof for my payment, i want the refund of my money to [protected]@upi as soon as possible!

On my last recharge, i received 8 vouchers of rs. 50 each to redeem on or before my next recharge, however i can see 8 vouchers in my jio app in my phone but value is zero & i'm not able to redeem amount of 400 for my next recharge.

Kindly guide on same if i can redeem or it was just for the sake of sale???

Sachin desai
[protected]
[protected]@gmail.com

Sir,
I tried to recharge my Jio number with 498 through jio app, but payment through PhonePe UPI transaction money was sent to [protected]@icici and recharge was not successful but money deducted from my account.
So, please refund my money back to my account sir.
My PhonePe UPI is -[protected]@ybl
Date-11January 01 :08 pm
Mob no [protected]

I had recharged my reliance jio no [protected] on 13/1/18 for rs.399/- debited from my icici a/c no.[protected] paid through billdesk with transaction id[protected] and status in my bank statement shows payment sucessful but jio states that the payment was rejected. Since the same was done through billdesk, kindly check & state further progress.

Regards,

Arun

On 15th jan at night while doing recharge via myjio app i have selected payment option as paytm and it didnt ask for offer code and the recharge was done. I want it to be cancelled as i want to redeem paytm offer code. Please refund the amount. Recharge is still not activated.. It is in waiting state as i understand from jio support person. Please take this as complaint and provide the complaint id.

Dear sir
I a have already send transaction receipts of recharge to you. And you simply reply me that no recharged received on 12 january 2018. I think jio care is not interested to resolve my issue. You find all receipts of my payment again and check the status. Please solve my problem. See my recharge payment details bellow:
Recharge amount: 399
Voucher utilize: 01 (Of rs 50 with it)
Date & time of recharge: 12 january 2018, 6:36 pm
Recharge done through: myjio
Payment mode: phonepe account
Name of the bank: central bank of india
Payment transaction /reference id: p1801121837112789324826
Bank ref. No.:[protected]

Please refund my recharge amount.

Dear sir/ madam,
I prajakta recharged jio with rs. 349 plan on 16/01/2018 but recharge is failed and money is deducted from account.
I have recharged with rs. 349 plan in which voucher of rs. 50 is applied and rs. 299 is deducted from bank account.
I have made transaction using debit + pin mode. Also i called jio customer care 2 times but they are saying that contact to bank and get transaction id. So i called to bank customer care and they are saying that there is no transaction id for such transactions. So i have attached payment proof.
Please consider my problem as early as possible...

Worst service provider. i[censored] cannot give the speed so plz dont make fake promises.
Said to be 4G speed but it works like "1G SPEED" even worst.
After 6 month o[censored]sing jio sim, now the speed of internet degraded.
improve the speed for number([protected]) or better u jio people keep your money and sim with you. its better to switch other operator, at-least they have promising speed within that data-pack(money).
Request you plz work on it or keep your ### services with you.