Reliance Jio Infocomm Complaints & Reviews

Dear sir

My jio connection number is [protected] and jio phone booking transaction id is : transaction id is fv0000038q5z

I waited for it for more than two months to deliver. At last i bought infinix phone for rs 8999/- four days back. I requested on customer care number to cancel the booking of today 3rd nov 2017 but jio executive told me this is against our policy. Today on 3rd nov 2017 i got a message that my jio phone could be picked up from your store. I again requested jio executive on phone that jio phone is now use less for me so please get its booking canceled and refund my money (Rs 500/-) or at least divert my money to recharge my connection. But he refused again citing the policy excuse.
Now i request you to ask them to consider my request it in my favor as
Taking so much time in delivery is not my fault. Hence i have right to cancel my booking. Jio cannot thrust this phone on me unilaterally.
I have told them if you do not refund my money i will go to consumer forum and its court to get a redressal. I am a retired and senior citizen and jio cannot consume my money in this way. Pls reply to my request immediately.

Nusreat zaheer ahmed
C 280 2nd floor khusro apartment, shaheen bagh 110025

Sir/madam
I have booked my jio phone my phone is ready to deliver i visit two time jhalawar rajasthan 326001 but there one time office is open time is around 5:50pm but staff tell me please come tomorrow. Next day i visit around 5:30pm again i disappointed because deliver officer is not there service is very poor. I am service class my office time is 10am to 5 pm should i take leave to receive my phone
Thanks & regards
Mudit bhardwaj
[protected]
Bhardwaj. [protected]@gmail.com

Sir,.
Iam one of the reliance jio customer. This is very unfortunate. Very bad.. Reliance jio has cheated the people who are activated 399 plan i. E., exactly 84days of validity.. Already we are in running plan offer which is activated on 15thaug2017... Suddenly they sent expired messages without completing offer.. Now they had changed suddenly into 70 days of plan... Initially why they blame the customers?... Why they are step out from his words?.. Who is responsible for the customers money?.. Are they cheated? We need the clear answer to the customers.. It's a serious issue

With regards,
Vijay

Sir, i have book 4 jio mobile through my mobile no. [protected], translation id : fv000002puve and area pincode : 324005 on dated 25 august 2017 but my jio mobile status not update and not cancel. So please my oder cancel or mobile provide as soon.

K i took insurance of my laptop from times global insurance through their website mymobileinsurance.com
I paid rs.4320 for one year insurance plan for my laptop and got a policy document. When i took that plan i was assigned with a relationship manager mr. Arun kumar. He told me that on the event of theft or loss i will be paid 90% of my invoice value. Just 10 days back i lost my laptop in rajeev chowk metro station, new delhi.
I realised it i immediately file a complain and took a copy of it. I called customer care and was told me to email that complain copy, i was promised that i will get money in 3-5 working days but believe me it took then 25 days to settle my claim. Everytime i call them they say your case is still pending & claim management team is communicating to concern police station.
What the hack it was, i should get my money and they should do their stuff after that, y a customer is getting harassed. Finally after 25 days i was paid just rs.

Hi,
I did online (Through website) recharge for my reliance mobile number [protected] but i didnt get any confirmation from either by sms or update in the jio app. Later after waiting for 4 hours i recharged it using the app and i got the confirmation message that the recharge was successful, but when i checked my bank statement it shows the amount is debited twice. I called the customer care number for the refund of one time amount but they are giving vague answers saying the amount cannot be refunded. Can you do the needful please?

With reference to the subject cited above, i had pre booked jio phone on 22nd september 2017. Our distributor "digital xpress mini stores at dwarka flyover, block a, raj nagar i, palam colony, new delhi, delhi 110045 phone no.[protected]. I request him to take the aadhar copy for further contact but he refused take stating that the mobile is out of stock. However, the mobile was in stock and many people who booked after me received their mobile from the above shop. When i asked him about my booking he starting abusing me. I request you to take some stringent action against the dealer for misbehaving with me.

With reference to the subject cited above, i had pre booked jio phone on 22nd august 2017. Our distributor "digital xpress mini stores dhubri" take all those details including address and phone number for further contact, but they did not inform me neither take my booking. Although they contact many other customer and took booking from other. When i asked them about my booking problem they misbehave with me. I request them to help me and give me a solution but they didnot care about me and ignore me. I am very very shame for their behaviour and services they provide.

Amount 301/- rupee is via paytm rechaged dated 01/11/2017 and paytm transection sucsesfully (Received Rs.301 from Paytm User (94XXXX1980) in your Paytm Wallet. Wallet txn id: [protected].) is but jio not riplect my amount. So pl immidate rectify and credit my amount. I am allredy consumer court complaint lodged complaint no493346

Hello sir,
I m using Jio services from last 8 months and facing call intruption during calling to others network.

I thought this will be correct after some time. I raised so many complaints but each and every time they close the complaints with unjustified reason. Because in morning and night time ingot good connectivity of internal but in evening time the speed reduced to 20kbps maximum.

Last week I got my Jio phone. I thought that this issue will be resolve as now I have Jio sim.

I m living in Rajasthan and I kept my Jio phone with my family in Delhi.

Again the issue remain same m not able to talk to my family in Jio phone due to intruption in call.many times I tried...

I can't deoend on Jio... I gave to keep other sim card and using another sim card to call.

Sir please support menu Jio number is [protected]

Hi,
I am hari shankar, residence of delhi. I booked 2 jio phones using [protected] on 24 aug on my area pin against which rs.1, 000/- has been deducted from my bank account. I received order msg and vouchers late in oct after so many follow up calls to jio care.
Now, voucher is appearing non-transferrable with pin code - 400701 (Thane - maharashtra). I am calling, emailing jio care almost daily and they neither change pin code neither refunding money. What they suggest is to visit thane from delhi to collect phone.
Please help me

My mobile no is [protected] but by mistekly recharge done[protected] this number please kindly reverse or recharge my 499 rs correct number

please contact me :- [protected]

I am samir das, my jio no. Is [protected], i raised a request to cancel my jio connection in the month of oct, 17 & that time all the due amount was cleared. After 3 to 4 day my jio number suspended in oct, 17. But while i am checking my jio a/c in nov, 17 i can see that security money of rs. 400 is not adjusted with the billing. Also current month billing is on going. If any action not taken on this, i am mot liable to pay any amount further as i have already cancelled the connection. Also i will take proper legal action if required.

Please find the screenshot of cases that i have logged & my billing.

Dear Jio,
My number ([protected]) in this I have facing sl problem between 1month's. (slow speed, range automatically cutting ) I change my Jio sim and also change my Lyf Mobile software. Again same problem is repeating.

Thank you,
likhil Joseph.

mob:-[protected]

Sir i had booked an india ka smart phone in favour of me in the month of august with an advance payment of rs 500. My mob no is [protected] and postal code is 180003. I am proceeding on permanent posting to new delhi in this month where j&k phone can not function and there is no option in this phone to change the sim card, hence the phone may be useless for me in delhi.in view of the above you are requested to resolve the matter are arrange to refund of my money.

Imran, the delivery guy from : reliance dx mini, wheeler road, cox town
Contacted me on 31st october, tuesday at 2 p. M. And asked me for otp on call. I hadn't received any details about the person delivering the order on mail or on phone and it was clearly written on the otp message, not to share in on phone, i got suspicious.

He said that he wanted the otp to generate the bill. And he won't come for the delivery until the otp is provided on phone.

I spoke to anil, from the customer care department and gave him the entire details (Including phone number) of the delivery guy. He advised me not to share the otp, as according to him it was a fraud call.

In the evening on the same day, i got a call from imran, who said that he was coming or the delivery in an hour. He came and handed me the device but he didn't have the bill. On the jio app, he entered one 3 digit and one 2 digit number, and said that otp has expired and cancelled.

When i called up anil, from customer care, he asked me to collect the device and assured me that the soft copy and the hard copy will be sent to me as soon as possible. He talked to the delivery guy imran, and he refused to handover the device without the otp as the iphone won't show on their inventory this way. This entire discussion went on for more than an hour and the final conclusion was that the order will be resent to me within two days along with the bill.

The next morning (1st november) i received a message from jio, saying that the delivery will be completed by 2nd november.

I called up later in the morning to know that the order has been cancelled and the amount will be refunded in 3-10 days. The amount hasn't been refunded yet.

I need an explanation for the following :
1) why did the delivery guy ask the otp on phone?
2) why didn't i have the details of the delivery guy and a tracking id sent on my mail before he contacted me.
3) why did the customer representative not have the details of the delivery guy and delivery store, when he classified him as fraud?

Compensation should be provided for the following :
1) interest i could have earned for the time the money was in the bank till the time it is refunded, as it is not me who has cancelled the order.
2) trauma caused by fake intimation of identity theft, when they classified the delivery guy as fraud.
3) 10 hours wasted on call/with the delivery guy without the product being delivered.

Dear sudhindra,

I understand your concern regarding jiophone.

Pre-booked orders cannot be cancelled. We recommend that you gift the same to your interested friends and family members.

I appreciate your time and patience.

For any other assistance, you can contact us at [protected]@jio.com or call us on 199 from your jio number or[protected]Toll free) from any number.

Thank you
Sandeep birajdar
Team jio
Confidentiality warning: this message and any attachments are intended only for the use of the intended recipient (S), are confidential and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify jio immediately by contacting [protected]@jio.com and delete this message and any attachments from your system.

Virus warning: although jio has taken reasonable precautions to ensure no viruses are present in this email. Jio cannot accept responsibility for any loss or damage arising from the use of this email or attachment.

— original message —
From: [protected]@gmail.com
Date: 10/31/2017 02:46 pm
To: [protected]@jio.com
Subject: regarding jio future phone

Hi
I need to cancel my jio future phone order. I had already gaving 2 vouchers in the mobile number of [protected] & pin code is 580031. Already paid 500+500. So niw i don't need this bcz earlier ur not telling ur rules & regulations while booking. I already visited ur service counter but they told md that it's not possible to cancel d order. How it posdible?? I'm also one of jio customer but i'm not expecting this type if answer from ur side. So solvd my problem & give me d money bsck..

Sudhindra
[protected]
Hubli
580031
Hi
I'm not going to buy your future phone bcz u all cheating d common people's. U all not telling about all rules & regulations before booking. Take my 2 vouchers 1000.00 rs & enjoy.. But don't cheet d people's in future. I will post this mail to media & internet so people's are also know about cannot able to cancel future phone & about ur cheating. Good bye jio..

Sudhindra

Hide quoted text

On 1 nov 2017 9:03 pm, "jio care" wrote:
Dear sudhindra,

I understand your concern regarding jiophone.

Pre-booked orders cannot be cancelled. We recommend that you gift the same to your interested friends and family members.

I appreciate your time and patience.

For any other assistance, you can contact us at [protected]@jio.com or call us on 199 from your jio number or[protected]Toll free) from any number.

Thank you
Sandeep birajdar
Team jio
Confidentiality warning: this message and any attachments are intended only for the use of the intended recipient (S), are confidential and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify jio immediately by contacting [protected]@jio.com and delete this message and any attachments from your system.

Virus warning: although jio has taken reasonable precautions to ensure no viruses are present in this email. Jio cannot accept responsibility for any loss or damage arising from the use of this email or attachment.

— original message —
From: [protected]@gmail.com
Date: 10/31/2017 02:46 pm
To: [protected]@jio.com
Subject: regarding jio future phone

Hi
I need to cancel my jio future phone order. I had already gaving 2 vouchers in the mobile number of [protected] & pin code is 580031. Already paid 500+500. So niw i don't need this bcz earlier ur not telling ur rules & regulations while booking. I already visited ur service counter but they told md that it's not possible to cancel d order. How it posdible?? I'm also one of jio customer but i'm not expecting this type if answer from ur side. So solvd my problem & give me d money bsck..

Sudhindra
[protected]
Hubli
580031

Hello sir,

I am facing problem for network in my area from last 4 months. I complain jio customer care for resolve my problem on 31-july-2017, and after two days, they reply me that i have to wait for 90 days because there is tower construction in your area. Yesterday 90 days are completed. But still i am getting that same problem.

When i again complain for this problem they again say that you have to wait again 90 days.

I pay 399 rs for internet data and i got 30 kb/s speed of internet. So sir please help me for my problem.

My jio mobile number is [protected].
Location: at-khadalpur, ta-visnagar di-mehsana.

Marmik patel.

Hi,

I will make sure me, my family and my closest will not go for jio service after this experience.

My name is prabhakar. I have booked my jio phone and the number from i booked jio phone using 70344596.

10 days back itself, i have also the msg to pick up the jio phone. And i have also visited the shop for more than 10 times after receiving the msg. But there is no response. I have not yet got my phone. Travelling to shop cost more than phone price. I am exhausted and frustrated.

Please return my money.
And i will make sure me, my family and my closest will not go for jio service.

Thanks regards
Prabhakar

Dear sir,
On pre-booking of jio mobile due to system crash when booking is on from
My accounts three times rs 500 was deducted but actual was for one mobile
And several time checking with reliance digital nobody is having idea to cancelled and today when i have called up customer care they informed me that cancellation is not possible so have already taken one mobile of jio and
Its totally fail in quality network i want my money to be returned back immediately so kindly guide me for this.
I will also take this matter to all concern department