Reliance Jio Infocomm Complaints & Reviews

I have purchased a new jio phone under scheme rs.1500/- on 31.10.2017 from a jio distributor (New janapriya stores, 119, a. P. C. Road, kolkata - 700 009, mr. Gopal, m:[protected] / [protected], dnbasak. [protected]@gmail.com) & paid rs.153/- for recharge.

I have asked for purchase invoice but distributors is not ready to provide any invoice for such purchase and he said there is no any provision provided by jio itself.

In this circumstances, if i go service center for any kind of repairing or return the phone with in 36 months with following criteria s of jio (With in 12 months, 12 months to 24 months & 24 months to 36 months), i shall be unable to produce the invoice.

Moreover i have talked to jio customer care from joi number [protected] on 01.11.17 and they advice me to take phone box to service center and with a new solution that jio will automatically get the information "when my new sim was activated". My question is that is there is any connection between sim activation and purchase of phone.

Is it justified that purchasing a phone without any invoice and how should i prove when i purchased the same?

You are requested to please into the matter and try to provide me an invoice.

Biswajit das
[protected]

I was playing kbc on my jeo number [protected]. Suddenly blocked the jio chat app from my phone. I have recharge of 309 and 399 within three days but cant play the game now. I have tried many times but not success again. I cant see my score also on my phone. I went to jeo counters also many times they also unable to start my jio app. When i was playing the game there was a note that my score is maintaining by jeo. But nothing there now. Please solve my problem or any satisfaction. I have blind faith in jeo service but i think i was wrong. This is a type of lost of faith on jeo. Kindly manage.

Mera bahut dimag khrab hei...
Ek din bhi sahi na chalaa yw fone loota hei ambani ne gareevo ko
Pahle din hi laya or bas on hi na ho raha hei bas jio ka shine aake on off ho raha hei... Bese hi loot lete je china ka dabba kyu de diya jo ek din bhi na chalaa...
Hi bhagvaan mera to 1700 ka nuksaan huaa hei bhagvaan kare yese nuksaan karne bale ka arvo ka nuksaan ho...

Jio fone bakvaas ab or kise ko vevkof nhi banne dunga

Dear sir
I tried to recharge my mobile no-[protected] for rs.399 on 13 oct 2017. The txn came successful, subsequently my account debited with ref no-sbipgjt[protected] dtd 13 oct 2017.
But to my surprise my mobile number is not yet recharged nor my account is credited.
Kindly resolve the issue.
Thanking you,
Pitabash patra
(Alternate mob. No_[protected]

Hey, i saw ad of 999/- with unlimited data with unlimited validity, but now it says its for just 90 days which i can get at 399/-. I need a refund i dont want your services. Jio has very poor servicing low customer care they dont care about their customers evn spoke with customer care they dont even care and dont know what they are responding to customers. Kindly request to refund the amount.

I reacharged on 15th october 2017 of 399 since then when i call sound comes your record is temperarily blocked please recharged imidiatel and call is not complete on 27 october i complaned in consumer care they took time of 48 hours to correct it. but it not happens again i did complain on 29th october.then then took time on 24 hours.but coudnt solved then consumer care told me to complane higher authority.

I booked jio phone, on received massage from your site, i contacted near by service centre at jodhpur, he asked to me for visit tomorrow, then i reached next day, he talked me, stock is finished, visit tomorrow, them again i reached following day, again he asked wait for two hours, naw this time stand at service centre, but i think today shall go back without phone. Kindly help. Address of service centre
Jio [censored]al life, near central acedamy jodhpur rajasthan

I had booked a jio phone on 24th august with rs. 500 as booking amount. During booking it was not said anywhere that i cannot cancel the order. It's more than 2 months and i have already purchased other phone. But they are not cancelling my order and are not even refunding my booking amount rs. 500. When mailed they reply same copy paste sentences.

I have two mobile numbers of jio 1) [protected] and 2) [protected].
In both cases i have similar problem.
The problem is regarding the benefit not received for the recharge done of rs149/- through successful payment through paytm.

The transaction references are as follows:
For [protected]:
Jmjiopay message dated 18 march 2017 having successful recharge and have transaction id: [protected].
The paytm transaction id : [protected] and order id is [protected] dated 18 march 2017 and operator reference number given by paytm is [protected]
Jio service request provided by appealate officer is sr00000dsmyu

For [protected]:
Jmjiopay message dated 21 march 2017 having successful recharge and have transaction id: [protected].
The paytm transaction id : [protected] and order id is [protected] dated 21 march 2017 and operator reference number given by paytm is [protected].
Jio service request provided by appellate officer is sr00000dsm6j.

Both jio and paytm are rigid on their statement, they are not communicating with each other to resolve matter of recharge.

Jio says they don't have record of recharge through paytm.
Paytm and my self have record of successful recharge.
Every time when i request them to communicate with each other to resolve matter they only give thier old statements.

Due to this i am suffering.
I request you to please intervene to bring them at same platform to bring solution. If they can't cooperate with each other then why they are doing business with each other and making customers their victim.

Sir,
In kalpakkam township we are around 30, 000 people are working for atomic energy to give power to all needy indians. I have purchased a jio sim for regular use. Luckely it is not working properly in kalpakkam area, due poor /weak signal facility provided in the that region.

Kindly provide good signal to attract more customer from this region.

Yours well wisher

V karunagaran
[protected] - reliance
[protected]-jio

I have placed order of 1 jio phone during aug, 2017 and at last i got information to receive the phone on 28.10.2017. On contacting the nearest store at door no.[protected], tiruchy road, ramanathapuram, coimbatore, tamilnadu, i have been asked to stand for 75 min in the store only for the reason that scanning of store phone box is not working, even after two otp obtained for my order. Later i attended the store on consecutive 3 days, the same reply was given. They asked me not to visit the store daily and obtained my contact number in a register. But still i am receiving voice recorded call stating that my phone is ready for delivery. Either advise your store to deliver the goods or stop sending phone calls stating that phone is ready.

Respected sir / madam,
Ipurchased zen android mobile admire glory version 7.0 and port from reliance.com no[protected] on 19/10/2017 and on 25/10/2017 i made a 1 st rechrge for 499+99=598 rs via your jio outlet at dharmapuri tamil nadu transaction id br0000gq83mm for 91 days validity.
From the date 25/10/2017 internet connection is big problem. Can you resolve it. Mostly data connection are nil and web page expired.

I booked a jio phone on dated 20/08/2017 but yet i am not received the phone.so I complied to Jio give my jio phone as soon as possible althrough refund my register amount R.s. 500.00 immediately.

I have gone to the Jio store in C5 block Yamuna vihar for sim replacement about 4-5 times and they are not replacing the sim and misbehaving. Please someone help me to replace my sim. My contact number is [protected].

I stay in Silver heights on POnda Road in Dehradun.
This area area does not have signals of Jio sim.
There are lot of residents, who wants to use Jio but due to poor signal they are not able to use it.
Please attend the problem on urgent basis
My Jio Number is -[protected]
Alternate number - [protected]
MA Siddiqui

I have booked my jio phone on 7 september by making payment of rs.500. The retailer have started distributing the phone since sometime now. But whenever i go to him and enquire there is a constant reply that he has already stocked out and he will call me once new stock come.

But there won't be any update from him post this. Everytime i have to go to the retailer and same reply.

It is really painful. I was very keen to join jio but..

No support on this from jio customer care as well as so called appelates in jio. Hope to get a resolution here.

Booked for : mr. C. Balasubramanian
Place: jabalpur, m. P
Retailer : kiran mobiles, ranjhi jabalpur (Madhya pradesh)

Sir gram post kumhedi, tahseel mahroni district lalitpur up

I have suffering jio signal problems due to no signal, but your reliance tawor or infrastructure placed so many years ago at gram kumhedi, we can use jio signal at our house in my village to with support of nearest jio tawor

Your company should start jio signal for batter connectivity
There are so many relince jio user in my village, some new people wating for new jio sim because

Recently have ordered a jio phone, when am going to the store i have been told i can't buy the phone without sim card. Unfortunately 8 sim cards are linked to my aadhaar card and all the sim cards are actively used. I told the store guy that i will use the sim card with my existing sim card but am not allowed. It's rediculous how you treat the customer am annoyed. Help finding a way out or refund my pre-book money. Phone is booked using [protected].

Till 23 of October 2017 i was getting complete coverage in my area as well with in house. Suddenly around evening on my both cell there was no coverage showing. I called customer care they advised there is outage and will be fixed within 48 hours. Called numerous times but nothing changes only different reason and assurance. Still facing issue.

Mene aapne jio number per do bar bill pay kiya he599+309jo mere jio account me chala gaya he please app mera deposit aap mere bank account me vapis transfer ker do transaction id he jhmp57735560 muge for sehgal extra payment kerni padi he recharges ke liye mera phone no idea ka he super call ker saktey he my mail id is saritasweet. [protected]@gmail.com he asked soon as possible refund my payment