Reliance Jio Infocomm Complaints & Reviews

Jio is making fool of people. My internet connection is slow i has raised complaint against the same. They provided solution saying
"dear customer,
Your service request no. Sr00000epta3 related to connectivity issues has been processed. We would like to inform you that a jio site has been planned in your area. Site should be live in 90 days after which you will enjoy seamless 4g network. If you are not satisfied with the resolution, you can call us on 199 from your jio number or raise an appeal with our appellate.
Thank you,
Team jio

". This i am hearing from last 6 months. Stop making fool of people.

I ported my docomo sim to jio in 1st week of october 97396*, before that i was using a different jio sim 866078* during the launch the speed of the internet was remarkable for the first free 3months, as we became prime members from july the speed of the network also dropped.

We have 3 connections in our house and none would work in our area, we are receiving download speed to be 0.4mbps, just 500 meters away from my home when i checked through your net velocity app i could get 3mbps, atleast fair speed.

I have been complaining since i ported and i just get to hear 2 more months before we sort out the issue in your location. I have subscribed to your 3 months plan its already a month and 2 more months to sort out the issue, so its complete 3 months of no service and i have paid for it for getting nothing.

I demanded atleast 2months of service to be given free for not getting to use the service, i tried speaking to the escalations and their supervisor they say they do not have such option right now, and they will not be able to reinstate the 2months to my subscription, which i feel is pathetic.

Hence i am writing to you hoping atleast you will be in some position to help me in this regards.

Hello sir
One of the retailer is selling the jio phone at higher price i. E. More than 1500
Though i have booked it two months ago on 27th of september 2017. His name is vishal and his shop is at eta - quarsi by pass. Now he is asking me to pay more than the said price. He wants me to pay 1800 rupees instead of 1500.
I hope you will pay heed to it as soon as possible
Thanking you
Praveen
Phone no. [protected]
Address: b11 sangwan city aligarh u. P.

Since my last recharge I either did not get internet or internet strength was so weak that i was able to use it. I feel was cheated on purchase of connection.

I called on customer care no. they said to switch off and then open again, but did not help

Previous versions of reliance jio's myjio app used to update the data used in real time. Meaning if i'd have used say 100mb of data in the last hour, i'd be able to see that in the myjio app after 1 hour instantly.

However, the current versions of myjio app (Or any other features that help see how much data have been used, such as missed calling on 1299), doesn't give the data usage statistics in real time.

My complaint and problem, is that, since the usage statistics update every 7-8 hours, instead of instantly, one can't really have a check on how much data one has used, which is a hobbling problem, and costs me money.

I request reliance jio, if it sees this complaint at all, to please make it real time. It's such a pain to almost every reliance jio user.

Iam 84 yrs. Old super senior citizen and former senior officer of the world bank and the asian development bank. My wife, also a super senior citizen, is totally bed-ridden and suffering from multiple health issues. I am highly diabetic. We need phones for our survival to call doctors and nurses at any time and on short notice. We therefore booked two phones in our names and paid rs.500 each in september to ur authorized dealer in september. The name and address of the dealer is digital xpress, shop 108a, sahara mall, mg road, gurugram 122002, haryana. (By the way they rarely pick up the phone). About 10 days ago i went personally and was able to collect only one phone in my name. When i gave my wife's phone number, the representative checked it and asked for her aadhar which i did not have. Then i went again 3 days ago and the same representive said that the jio phone has not been booked on that phone. Which is not right and he did not tell me the same thing when i had collected my phone. I have strong feeling that this dealer is not giving phones to right claimants and then probably sells them to others. Unfortunately, i have misplaced the rs.500 receipts; however both phones were registered on the same day and time. When i asked him to check his register. He refused to do so. I need ur help in getting the phone booked in my wife's name. Ramdass keswani - phone [protected]

I purchased a jio phone and i received it yesterday but when i opened the box it contains only charger, handset and battery but there is no media cable (Osg) to connect tv. As in your website site also shown picture of connectivity of jio phone to tv. Is this cable available in market? How can i get & from where i get the media cable?

Thank
Anil wankhede

Recharged the my phone number on 8th november, via credit card, paid rs 399, my number is[protected], probably got into[protected], the number which is defunct and not working, contacted customer care, no resolution, promised to call and resolve but still there us no call or any action, they have stopped my services and gulped my money, no processes in place, there is no validation and alert in website, highly insecure, such error in inputs are common and could also result owing to some technical reasons which one has no control like picking up from buffer memory or some ui problem,.. Still waiting for call and resolution,.. If they are not providing the services, they should refund my money that would be ethical.. Best regards, akshaya bhatia [protected]

I purchased a jio phone and i received it yesterday but when i opened a box the it contains only charger hanset and battery but there is no qsg cable and when the phone was launch mr. Ambani says that it is dual sim phone but infact i found a single in which jio is supported only will u pls ans me that where i got my qsg cable and where i complaint for the phone about single or dual sim

Now jio's speed reduce to 64 kbps for all time. Though they said that first 1 gb will customer get with high speed and after that customer will get 64 kbps. But last 3-4 days jio provide 100-120 kbps flat speed for first 1 gb of the day and after that 20kbps speed. This affect loss of data every day. What a shame. I thought jio would become the india's best selling company. But now jio's service become worst day by day. Now also they refused to provide mobile hand set to early booked customer. They said that they faced problem. I didn't expect this type of feedback from jio. They should provide better service and return the unused data. This is jio's problem. Jio's service become poor day to day. Please take a step against it as soon as possible. This happen in kolkata.

Sir i am receiving message about jio phone delivered. Against [protected] mathura pin 281004. But sir jio store not provide me my phone 8- 10 days because it's provide them in 2000 rs.in black so please provide my jio phone immediately i booking in nearly about 2-3 months and take action about jio store and provide the details in my number [protected]. Thanks for

Dear sir/madam,

I have accidentally recharged the wrong jio number [protected] instead of my correct number [protected] with rs.399 for the jio. I recharged at around 2pm on 29/10/2017 through phone pay tm with transaction id.[protected].
I contact jio helpline service center but they said they cant revert it.

My only request is to revert this recharge on my correct number [protected].

Thanks & regards,
Shoeb shaikh
[protected]

On 8th november 2017 i have done online recharge on my jio number with rs 399/-.

Amount of rs 399/-has been deducted from my indusind bank account but that didn't get reflected in my jio app. And on the same day when i had conversation with the customer care person he told me that here in our record its shown that recharge of rs 399/- has been done against your mobile number but let me raise your complaint and you will get solution within 48hrs. And he ensures me that there will be no deactivation on your number but unfortunately they disconnect the serivce on the mobile number on 9/11/2017.

And today (I. E 10/11/2017) after completion of 48hrs they are supposed to update their customer about the issue but no... When customer call them they are saying that recharge has been done on some other number and we are not able to credit you the amount.

Now my question is :

1) if they are true that some other numbers recharge has been done then why didn't they told me on 8/11/2017 only and on what basis they raised the complaint.

2) when i called on the mobile number ([protected]) on which by mistakenly recharge is done its showing that number is not valid and also the reference number and the timing which they gave me is not the valid one which i receive while the recharge is done. And all the conversation is recorded at our end that clearly shows that how they fool their customer.

And now they are continuously irritating us by calling regarding the feedback.

Below i am attaching the screen short of complaint registered & continuously calling.

And let me tell you that its not the first time that i am facing such issue from jio previously on 15/8/2017 also they had done the same for the amount of rs 301 (10gb) and till on date they are not able to find any solution. I am attaching the screeshot of that also.

Kindly look after these issues, now our patience level is over if you are not going to refund the total amount of rs 700/- in my account then my next step will be towards consumer forum.

Regards
Jaydeep patil

We are staying in ongc campus at village-vaseta, tal-jambusar, dist-bharuch, pin-392150. We ongc employees and villagers are near about 200 customer here. We are facing problem of jio mobile network connectivity, wea re unable to make caal or receive call, i have complained 15 days ago but no reply from your side. I think that reliance jio have cheat us, reliance is only businessman they not serious about customer. Thanks

Hello sir
my Phone no-[protected] working with your new jio phone rs 1500/- is not working properly always that phone get hang(not working) so i want my rs 1500/- return unless i will go through consumer court regarding this issue, plse contact me on my another no-[protected]

I have done online recharge for my 2 jio numbers :[protected] &[protected] with rs399.00 each. The details are as below:

09 nov 2017 jhdf[protected]-billdkreliancejioinf [protected] 09 nov 2017 798.00

My both the nos are not yet recharged nor the payment made is credited to my account.

Please arrange to credit the payment made by today itself.

Regards,
Subrato chatterjee
[protected]

My number ([protected]) which was in reliance assam was fake ported to jio up west, as the reliance was about to shut down all upc was shown in reliance systems, so my number was ported without my knowledge by reliance officials. I had mailed to relaince and jio officials including anil ambani but no response. Please do the needful asap

Thanking you
Noushad
[protected]
[protected]

Registration complaint of new jio mobile 4g does not have any required general / normal functions

I am one the member user jio mobile hand se

Warm regards,

Sanjay bhandarkar

[protected]@rediffmail. Comt
Maharashtra -
Bsnl - [protected],
Idea - [protected]
Land line[protected]

Address
Plot no - 73, popular housing society,
Opp - octroi wadi naka no -10,
2nd row from amravati road,
Kachimet, nagpur - 440023

I have booked jio rs, 1500 4g phone thero my cell [protected] by paying rs 500 as advance still delivery not done, yr msg for collecting phone received from local jio store palakkad, kerala pin code 678003 but dealer no response because no sufficient delivery for customer satisfaction also no priority from stores and how to get and i can't go daily fir collecting information whether phone available please provide cut off date on priority basis other wise please refund the rs.500 or pay intrest, i think you will take immediate action like reputed company

I have recharged my jio number on 30 september 2017 with rs. 309 + tax 54. That time 309 recharge offers unlimited data and calls for 3 months and i also received same offer detail in message after recharge. But from yesterday jio stopped my calls and net services and when i call customer they said u have a bill of 666 for october month. When i said i have already subscribed jio ddd advanced rental pack which is for 3 months or 28-sep-2017 to 28 dec 2017 but your customer care (198) are not accept this and they make my call in hold for 30 minutes and many times they cut my call and none of your customer care agree to register a complaint. So now i am register a complaint in consumer court against jio under complaint no. 501111.