Reliance Jio Infocomm Complaints & Reviews

Hello Team,

I am one of the Reliance Jio Subscriber from last October 2016. My Mobile No is.[protected]. I am using the sim in my RedmI Note 3. One Week before I had done Jio Prime Recharge Rs.99 which is the initial subscription recharge for Enroll as a Jio prime customer. After that I couldn’t make a voice call from Jio Number. When i make a call it automatically get disconnected and came to home screen. But in same mobile i have other service provider Sim that's works fine. I had tried many steps like Restarting Phone, Turn off the phone & Removed and inserted the sim in my mobile to resolve the problem. But Mobile high speed Data are going without any issue. So Kindly help me to know the what is problem with sim to make a voice call without any issues.

ANGURAJ

Ser mera no.[protected] hai, my area pin code 847203, yaha na to call ho pata hai aur na hi net work karta hai yaha tak google ka paiz bhi nahi khulta hai, kai bar complain de chuka hun koi phayda nahi tack in action

Sir,
I am from kerala and i am staying in mumbai in same area for around 6 Years.
I am staying at Kamani, mumbai. And i tried many time in many shop for getting a Jio sim for me and my wife, all the stores are simply rejectiong south indians Adhaar card . They are saying we are only giving JIo sim for only on local Adhaar card. But i know two of my friends from Delhi and UP they get on their own Adhaar card from their own native place .But I am from kerala and i am using Postpaid connection of Idea for more than 5 Years again i am simply rejected for Getting Jio sim then Plz guide me to be a JIO prime member

My mobile number is [protected]

[protected] harshvardhan kumar near rambabu high school krishna pur pin 801302 father name sri ranvir singh and adhar no[protected] the my jio no is lost so i want to close the sim

I have a jiomoney account on my no. [protected] and i have used jiomoney for sometime but after that for some reason i had to reset my phone and when i installed jiomoney again i was not able to sign in to my account i tried to reset my password but it was not working and for almost one month i am calling customer care but no solution is provided and every time same reply is given to me that i will get a call back from a senior which never happened. In starting i was told to email my id proof to customer care with request to reset my birth date which i did more then 3 times but no response was given. after that i wrote an email to all the jiomoney customer support email ids i found on their site but still not a single email or reply from the company, I am really disappointed with jiomoney and its poor customer care where some employees are sitting and enjoying there time as the company is paying them to lie to the callers and to pass time as there is no senior available no help is given no call back is done worst customer care completely lien and fraud system it sounds, so after all this i dont want to use this pathetic service and i want to delete my jiomoney account and transfer my balance to my bank account but that is also not possible as they are not letting me sign in it sounds like they are cheating people like this as the balance in the account can not be trasnfered or used by me if they wont let me sign in, so guys be aware of this fraudulent system and stay away from jiomoney if you dont want to loose your hard earned money and this is no rival of jiomoney or fake account am a simple businessman and anyone can contact me to know my truth on my email id [protected]@yahoo.com or mobile no. [protected].

Hi, I use a JioFi 3 (JMR520).

I'm able to access the card when I connect using a data cable, but when I'm accessing it through the WiFi interface (192.168.15.1), I get a "No SD card!" message.

I have even activated the SD Card Usage Mode to WiFi Usage Mode. Still, I'm getting the same message.

But I can access all the card data when I connect through a USB cable!

How can I use my card on WiFi? Am I supposed to do something before I can use it?

Using [protected] from 9 years got switched to jio .But poor network.im not recieving incoming calls nor outgoing.ifrom day 1 and facing lot of network issuee want to switch to other network Plz help ..I might lose my job.not even a single client is able to reach me.i called up customer care many times but not received any help.simply they are placing me on hold for 25 mins and disconnecting my calls .SR was raised but it was closed stating that they need 30 days of time .So I cannot wait as my job position is very critical Plz ask the team to provide port id so that I can switch to other networks Plz help

[protected] harshvardhan kumar near rambabu high school krishna pur pin 801302 father name sri ranvir singh and adhar no[protected]
[protected] my jio no is lost so i want to close the sim if jio no is deactivate than email [protected]@gmail.com

I have 2 Jio sims
a) [protected]
b) [protected]
On 8/3/17 prime membership fee of Rs 99/= each I paid through M/s Wins World - Perungalathur chennai 63.
I received confirming receipt on the b) sim and a) sim I did not get any sms confirming receipt.
Kindly confirm receipt.

I hereby Inform you that myself Sajjad Ul Imran from Nalbari, Assam.
Want to state you that as told from JIO Care Helpline I went to my nearby Jio Centre for MNP of my Reliance PostPaid sim to JIO 4G sim. But as i went to inside of the office the receive person who was there he was busy at his mobile phone seeing youtube video. After some time a boy came from inside & asked me is there anything to do. Then I spoke to that boy he told me that they can't do MNP for any sim. but i seen there They received another Copy of MNP of an other person but for me they told they cannot do. also they told for a distributor to go there & i went to the distributor they refused to accept it as they dont have POS. it was spent min. 2.5 hours. for a MNP. also i lost my service. it was a misleading speech by JIO Office to help customer as they need.

Dear Sir/mam,
My name is parmod. I have a jio number([protected]). This number is on my name as apeared upon Parmod S/o Rajende parsad.I have lost my number last month somewhere so I want to deactivate my jio number. Please take action as soon as possible & deactivate my jio number and inform me on my email id, when the number is deactivated. Thanking you
Parmod.

I have three JIO SIM Cards i.e [protected], [protected], XXXXXXXXXX, when i got above sim cards i don't know those are postpaid cards. I haven't used those cards much bcoz for call connectivity issue and low internet speed, any how i approached to a JIO Digital store at Jagdish Market to deactivate my cards and keep one card activated i.e [protected] and convert same to prepaid for future use.

When i approached to JIO digital store at Jagdish Market, customer service agent was busy on call and i request to disconnect my two number and keep one activated and convert the same to prepaid, he ask me to goto Himayath Nagar, Hyderabad Branch office, i visited there at around 5:00PM and ask watchman about my query he responded like he is favoring me and acting very rudely and he ask me to wait till my turn, i found only one customer executive in the whole office and he is busy with one customer in his cabin, i waited there upto 30min and when i return to my turn executive ask me to goto Narayanguda JIO Store.

I visited there explain my query, he ask me get ID Proof and one photo copy to convert postpaid connection to prepaid connection and for disconnection i have to call to customer care and should logged a disconnection service request. Anyhow i bring a photo copy of my ID and Photo and again he ask me SIM Card number for verification, as the sim card is using at my premises i said i will get the SIM Number from over call but he refused and asking to show sim card.

> Here the point is i am the owner of card and i am submitting my ID (Aadhar Card) i.e the same ID on which i obtained SIM through one step activation, he can match my ID and i can share SIM card number if i have sim card. Inspite of all this he rejected my request and ask to obtain SIM Card.

> I have traveled around 15KM (i.e from Chandrayangutta to Jagdish Market to HimayathNagar to Narayanguda) and visited all the store to get rid of PostPaid billing issues. even though my query didn't get solved after visiting 3 JIO Store. Same day i have ported my VODAFONE number from Postpaid to Prepaid Plan by just submitting my ID and photo copy and they issued a new SIM card and the same i have done with my IDEA Sim on the same day, they did't ask to obtain old SIM Card. They just verified my ID and logged my request.

> And for Disconnection of SIM Card i called to customer service number but the call didn't connected to agent untill 30min of waiting twice.

> If customer queries didn't get solved on JIO store then what is the use of them, are they just for showoff!

Kindly manage your systems in a systematic manner and help your valuable subscribers.

I have ported my mobile number ([protected]) to JIO with Aadhar on 6th February. On 22nd February 2017 around 4:23pm I called customer care and asked them to cancel my alternative jio number (say B) which I took directly. But the executives have wrongly deactivated [protected] number instead of B. I got a mail on 28th February 2017 saying my number [protected] has been disconnected from Jio. I immediately raised a request for reactivation with reference number SR000006Y3QF And no response from Jio team irrespective of calls and emails I send.

Hi,
I got a Jio SIM about a month ago and all of a sudden their services stopped. No calls, no internet services. Now when I called Jio Helpline they said it's a problem with the network in my area but then their are other family members who are able to use the Jio service at my home, same location. What is more pathetic is Jio customer service tells me that the resolution will be provided by 6th June which is 3 months away and they are not ready to return my Rs 99 which I spent on subscription of Jio Prime Membership. This absolutely ridiculous, they didn't even give me an email or contact to escalate the contact as well.

In Your jio centre building near ballard pear near cst mumbai
I visited at 9.50 am
I hv been told that staff will be there by 10
Office timings are from 10 am onwards
But no one is there to attend any complaints or queries. After some time they told staff will come at 10.30 am
Then they told by 11 they will come
By this the reputation and belief for ur company will be down
Plz take a look
Now time is 10.52 am
But till nw no one is there

No Outgoing calls are getting connected since 15_20 days. When contacted Customer care they said your application for the connection has not received where as I got the sim on production of aadhar card. And nobody has asked any other proof besides aadhar card. And I have upgraded by paying RS. 99 online as well. Despite upgradation my calling facility has not taken place. Always the calls are declined. Plse get this rectified

I was pay 1106 rs to my benifaciry at 23.12.16 but benifaciry didn't received this amount and as well as I also didn't received my amount in my wallet, I'll lots of follow-up with the customer care team still they are not return my amount

Hi team

I got a jio sim showing my pan card and voter id card from Reliance digital store indiranagar bangalore. But i haven't got the jio number mentioned on my kit . Its been 6 days and not yet activated. I went to the store thrice to get a jio sim as first time when i went i was informed about the dociments required . Next time i went they told me that jio sim on documents other than local aadhar card are given only within certain timings. Next time i was lucky go finally get jio sim and its been 6 days and not yet activated. Neither i have got the number. I called the store and they told me to revert back but no updates in 2 days .

I had previously applied for jio sim.home delivery and that also was not delivered and no updates were provided on that.

After almost a week i am informed that I need to go to the store 4th time and recharge with 99 rs. This was not informed by the store when i got the sim . Again a sad thing . I am not going to visit the store now.

I was already using airtel and am very happy with that but still thought to give jio a try but i am sad that its such an experience. I dont have my jio so am providing imsi and iccid and my pan no for you as reference.

Name - anuj sharma
IMSI - [protected]
ICCID-[protected]
PAN NO - CTZPS9134B
Mob: [protected]

Dear madam/sir, i got a jio connection 1 month back just to have try as it was free. But since that day rueing the decision as the net connection is almost nil here. Cant talk to any one also as it gets snapped immediately after connection. Now as this going to be charged just Wondering if I should change and switch over to other 4g operator with better network locally (airtel for example). Kindly look into the issue and take necessary steps.
Dr Deepjyoti Kalita
AIIMS Rishikesh complex
Rishikesh, Uttarkhand

My name is megha Zaveri. Have paid premium on 22nd october for 3rd year renewal. my father was admitted in month of november and december. i dont have any earning member in the family. wanted to do cashless admission but couldn't do as they never give policy soon after i pay premium. I had taken loan from outside for my father who was not woking because of health since last ten years. he passed away in the month of december. i have to repay loan which i had taken for his hospitalization. tried calling jio so many times in last four months. no phonecalls answered, no proper answers on email. is there anyone who can take this matter seriously. i dont know how i aM GOING TO repay the loan.