Reliance Jio Infocomm Complaints & Reviews

Dear sir/Ma'am,
My existing jio No is [protected]. To take new sim I visited to Reliance digital Barasat kol 700124( Sun city Mall). I told them to provide me postpaid connection.But after activation I came to know that is prepaid.Please provide me the postpaid plan with Rs.149 Rental.I lodged a complain immediately but no reply from 13th September.The request No is
Prepaid VoLTE-[protected]
Ref : SR000001HALS

Alternative contact: [protected]

I purchase lyf frame 7 @ 3650/- & a jio sim at agartala on 01/09/2016 at deb mobile store netaji chowmohani agartala but till date sim not active. I go two times and complain in metro bazar jio office at agartala, no solution, they tell to go retailer where you mobile purchase, no solution, what should i do? my jio no is [protected] & my no is [protected], if not solve my problem take action with in 7 days

I got a Jio SIM on 09 Sep 2016 and submitted requisite documents. They sent SMS to me saying my application No.0000008D7C6 on 13/09/2016. But the SIM has not activated till date. Other persons who got Jio SIM after 5 days to me, their SIM activated. Jio office in Tezpur is not attending any costomer. They telling us to approach retailer. When approached the retailer, they told that it is fault of Office. The staff in the JIO Office is reluctant to attend costomer. My name is Upendran K and my alternate Mob is:[protected]

Sir,
This is saurav, I got my Jio activation massage on 21.09.2016 and then every day till today, I got massage of my Jio Number [protected] is now ready for tele-verification.I am calling for tele verification at no. 1977 . but my call not any responce. plz help me soon...You are requested for needful action please.

Regards
saurav
Mob-[protected]

Sir,
This is amit kumar sinha, i got my jio activation massage on 16.09.2016 and then every day till today, i got massage of my jio number [protected] is now ready for tele-verification. but till date i haven't received my jio number. even i have consulted your local dealer at rayagada, odisha but they unable to give any concrete reply. you are requested for needful action please.

Regards
Amit kumar sinha
Mob-[protected]

Jio number is :- [protected]

When am trying to call any number it says your jio number has a zero balance please recharge. But when you try to recharge you cannot.
Jio welcome offer is fake or what?.
Connect to customer care guys are not responding. I have logged the ticket also on online portal two days back on 20 sep 2016, but till now no response
Please do the needful.

Only jio is cheated giving us 4g sim and speeed is wrost and in whole weak only 2 days working properly and after that a lot of complaints no network server down and many more problems pls thats only be a cheted company to making his customers not at all pls i[censored] real then givea us real thing otherwise shut it and take charges o[censored]r services ok others wise after three months all people destroyed your all sim if like this working then.

Date and Order No.16/09/2016 ORN 0000092KWH
Date of allotment of Mobile no. 19/09/2016 Mob.No.[protected]
Date of tele- verification done on 19/09/2016
Till 20th September morning no activation of SIM nor any message .
On 20th morning I lodged a complaint on your customer care vide complaint no.SR000001M12C as advised by them on my alternative mobile no [protected].
Till date my sim has not been activated nor reply from your side received on my mobile no.Please do the needful at the earliest.

I recd Jio Sim vide no. [protected] DT. 02.09.16 FM digital reliance Jio sec-8, r.k. puram new Delhi. I move 4times to digital reliance but not activated sim till date. Service provider not take initiate about these Kindly give direction to competent authority and activate my Jio Sim.
Thanks

Sanjay Kumar
Mob no. [protected]
Email: sanjussbheena @gmail.com

I bought a hotspot instrument on 16th sep vide cin no: u01100mh1999plc120563. the hotspot equipment stopped working after 6 hours o[censored]se on 18th september. i have lodged complaint 4 days back but there has been no redressal despite several assuarances of the service shop. i totally paralyzed due to non availability of net as i surrendered my airtel connection on 18th september. extracts of my service complaint as below:
Dear customer,
Your service request id is sr000001lje5. you will receive a response by 21/09/2016 15:09. to manage your account, click on http://www.jio.com/getmyjio and download myjio app.
Thank you,
Team jio
I have already incurred rs 400 towards buying data backs of other companies for my business requirement. reliance has fallen on the tall promises it has made and with this level of service and lack of customer sensitivity, i am afraid the euphoria created will soon fizzle out unless urgent corrective measures are taken.
Regards
Sanjay agarwal
[protected]

Respected Sir,
I'm a retailer in rudrapur jio worker were abused and misbehave with ous and they were sale sim in black wich was free of cost the main person who were doing this piyush and when we are going to take sim they always said there have no stock and I have give my coustmer caf with id and barcode they have missplace and saying just go from here I don't know about your id

[protected] is my reliance Jio number.
Same issue no activation of sim.Even customer care number not able to activate it .
Pls activate my sim otherwise please return my money my alternate no [protected] .i have 350 rs for jio sim
Plz activate my sim i have televarification but not massage receive any customer care jio i complaint their but i didnt get satisfied ans from him

JIO customer service is the worst i have experienced.
Below reason will justify why i say so:
I received my corporate JIO sim(2 nos) on Sep 2, 2016. Jio executives who came to my company promised of activating the sim within 48 hrs after receiving all my ID's proofs and application form filled with my passport size photo:
Venue:
UST Global Campus, Kulathoor, Trivandrum - 695583

I have been calling up to their customer care with the following complaint no's:
SR000001IBLN
SR000001IC0G

Every day i call up JIO customer care - the main reason which was given to me initially was the store details was incorrect and the request has been rejected.

How logical can that be? They came to my company premise to distribute JIO sim.
There are more 10 retail outlets and i did not know that i will have to take all the details of person in order to track. Neither i believe a customer needs to track with these many details.

I never received my acknowledgement/order no for the sim's to my registered mobile no.

The customer care executives escalated the issue to different higher officials mentioning them as supervisor's / team leaders.

Every one was asking me the same question to know all the details regarding the sim and will assure me that it will be resolved within 48 hrs.

So many 48 hrs have been passed with no resolution to the issue.

And these are the people who assure of revolutionizing the verification process under 15 minutes to activate a sim.

Few executives are so dumb that they ask me to check with my company HR's to resolve this issue.

They have no clear tracking of a sim detail.

I tried all different means to reach JIO executives through twitter and their customer complaint forum.

Fed UP completely.

So many of my colleagues are facing the same issue.

JIO CUSTOMER SERVICE is the worst!!!

Documents submitted 20 days back and sim received vide phone number [protected] on last Monday dated 19.09.2016 but as on date sim was not activated. On enquiry executive from Jio store advised to generate and submit the bar code. Same has been submitted but still activation is awaited.

Please note: I have never approached the store for issuance of sim or any products of Jio. Jio executive visited my office and advised to take Jio corporate sim. I have applied for Jio as per market feedback and as per the request of executive as nowadays Jio is known for his Data service and call service.

My humble request you to take the matter and arrange to resolve the issue. I can be contacted @ [protected].

I anuj agnihotri like to inform you that i am facing indoor out door network problem on my jio no. [protected] alternat contact number [protected] in my working station vill-khanikalapur po-pali distt-hardoi (upe) pin-241123. due to this problem call is also disconnected time to time. we can not take long call due to this problem and request is also raised many time on your care but we have not found any resolution kindly resolve my problem anuj agnihotri khanikalapur pali hardoi uttar pradesh india

My name is tejas from rajkot, i purchase lyf mobile and jio both at[protected].
All settings are done but jio net is not working.. download is other things google page still not open. i try to connect with customer care helpline of jio from last 2 days but my call not received.
Please solve my problem, check my connectivities chennal and provide me real 4g speed in my connection.

Your customer,

Tejas rathod.
Cell no. [protected]
Alternate no. [protected]
Cin no. u01100mh1999plc120563
Purchase address - reliance retail limited
150ft ring road, rajkot. (guj).

Dear sir/madam

This mail is with reference to new jio offer. As per the company requirement i have submitted all the document and also submitted filled application form on 07/09/2015.

Detail :

Name : ravi kumar shadda

Date of sim : 07/09/2016

Mobile number allotted : [protected]

Location : bhopal

Sim number :[protected]

I have got the information from the reliance store that number [protected] has been generated which will be communicated to through an sms.

Got the reference check done on last friday @ 3 pm and after verifying the address the customer care executive told us that we will receive an sms within two hr till.

I tried calling sim activation number but got an auto generated message that sim is not ready for telephone verification.

Its almost more than 13 days still the sim is not activated. As company policy sim should have got activated with a week time.

There is no reply from the store from where we have received the sim nor customer care representative in replying our call. Don't know what should we do. Please guide us on the same.

Thanks in advance.

With regards

Ravi

[protected]

Relaince jio lyf is fooling customers. They are providing free unlimited calls, but whenever we make a outgoing call then operator says' yahaa route cha serva line vyast aahee'
To make a call we need attempt at least 10-20 times, then only call will connect and that to only 40-50 secs.

I have filed many complaints but no one is responding. Interestingly when i check status of my complaint then it shows complaint has been resolved. This is pathetic, worst, just like a [censored].

Like me there are thousands of other customers are facing many issues with jio lyf.

Atlast we all are deciding to protest and expose this issues via media, so that people should aware of relaince jio false commitments. How they are making money by fooling customers.

I strongly advise to all people that dont ever buy relaince phones.

Good day,
Please note that i visited reliance digital express store at narendrapur to get a jio sim against my honor holy smartphone as i got by generating bar code, the store said they don't have stock of sim card and to come after 7 days so i visited after 10 days but now they are again saying stock of sim card and it will take 1 month to get sim card. What they are doing with sim cards, are they selling on black???
They are also denying to issue sim card on the basis of valid driving licence, they said they will issue sim card only with adhar card, as per government rules sim card can be issued on the basis of any valid i'd and address proof e. G driving licence, so why they are denying to issue with valid driving licence, so sad to sell to on black???

I want to share the experience of local Jio service provider at Guwahati, Assam to the concerned officials. I applied for a Reliance Jio Sim with order no.- 0000070E0F. Subsequently I received message that Jio number [protected] is ready for televerification.I approached the retailer who promised me to deliver the sim next day after proper verification of papers, but surprisingly he told the company person who has taken my papers and applied for sim has not given sim to the retailer. Subsequently I approached company agent, who told me that he has given sim to the retailer, who strictly denied. Then I approached the main office at G. S. Road, they told me to contact a office at Chhatribari, Accordingly I approached, the office who in turn sent me to other office at Ulubari.On approaching the office at Ulubari I met the same person who has taken my papers and applied for sim.I asked him the solution and if possible issue me duplicate sim with required documents, as we do with other telecom service provider. But I got reply that it is not possible to issue new sim, rather I should apply for new Sim.This is state of affairs at Guwahati's Jio office, no one is ready to give proper reply and no one knows the proper solution. I also want to tell that I was not only one who is facing such type of problen, my younger brother also got same treatment.I have not suffered any financial loss but they made me to run piller to post, without my fault. This is only beginning of Jio service at Guwahati and if this attitude of local customer care remains, then their vision of DATAGIRI will be at stake, thanks.