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Reliance Jio Infocomm Complaints & Reviews

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Updated: Dec 14, 2025
Complaints 6621
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369
Unresolved
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Bad 😕 It seems that Reliance Jio Infocomm has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Reliance Jio Infocomm reviews & complaints page 315

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S
Satyam Choudhary
from Mumbai, Maharashtra
Sep 19, 2016
Resolved
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Resolved

Address: Bhopal, Madhya Pradesh, 462016
Website: www.jio.com

I brought reliance jio sim about 15 days ago and used it. but from last 2 days its internet connection automatically stops as well as its all mobile services. i am unable to call even to customer care number. my connection is on the name on satyam choudhary. and i am using lyf phone.
On the signal bar volte is not appearing now as it appeared before, may be this the problem, i don't know.
I am from chunabhatti, bhopal and receive 3/4th siganl as before.
Jun 23, 2017
Complaint marked as Resolved 
Sep 19, 2016
Updated by Satyam Choudhary connection name- SATYAM CHOUDHARY
jio sim no. - [protected]
Place - Chunabhatti, Bhopal(M.P.)
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    Smani Vjy
    Sep 19, 2016
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    Address: Salem, Tamil Nadu, 636502
    Website: www.consumercomplaints.in/new_complaint

    Reliance Dealers use the wrong words with me not prepare reponse customers then cracked my proof, photo am compliant with customer care services don't response me pls any action with dealer...

    SIM distributor address
    omalur(tk),
    Salem(dt),
    tharamangalam, y
    amaha show room,

    License address
    PRM ID:[protected]
    CAPITAL POWER TECH
    Sannathi Street,
    Tharamangalam,
    Salem-636502
    +1 photos
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      P
      pravin111
      from Mumbai, Maharashtra
      Sep 19, 2016
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      Address: Wardha, Maharashtra, 442001

      Dear sir thanks for providing us free net and calling services.but when trying to call any no., your Jio doesn't connecting.also if by chance get connected after 20 to 30 times try the end user can't distinguish the conversation..in short this is a type of cheating by promoting free services..the service is not reliable when emergency calling..my request is to immideatly improve the quality otherwise no one can rely on Jio..pravin pokle...
      View replies
      Very poor speed. Unstable and erratic. Most of the times voice call doesn't work. Forget about quality.

      Would like to remind the tall talk and promises made.

      Request you to fulfill them

      Thanks oquh
      Reply
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        J
        jiten joshi
        from Delhi, Delhi
        Sep 19, 2016
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        Address: Kutch, Gujarat, 370001
        Website: Jio

        @JioCare... Hi jio team.. I got jio Sim 20 days ago.. Bt it's not active still now.. My order number is NO00000897CY and my jio number is [protected] please send me msg for televerification.. I still waiting to 20day for televerification..my alternate mobile number is [protected].. I waiting for televerification msg please activate my jio Sim and send me televerification msg.. Waiting to 20 days.. Please wake up team jio!!.
        +1 photos
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          A
          aAbhishek kumar
          from Patna, Bihar
          Sep 19, 2016
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          Address: Patna, Bihar

          I got a reliance jio sim on 05/09/2016, saharpur dahanbad, jharkhand.I submitted my mother'svoter id card as an identity proof. He said that it will take 3-4 days to activate the sim. But now I have been waiting for more than 15 days and still i don't see any sign of activation.I haven't even got even message from them. I have also tried to reach the customer care many times but that is of no use. I went to the store many times but they don't have any clue where my form is, They simply say It must be in data pending. I tried to call the customer but it not connected.
          ICCID no[protected]
          IMSI no[protected]
          Alternate no [protected]
          Contact no [protected]
          There is no no give in sim card

          Sir please solve my problem as soon as posible

          Thank you
          Abhishek kumar
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            K
            khushal1708
            from Mumbai, Maharashtra
            Sep 19, 2016
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            Address: Jalgaon, Maharashtra, 425001

            Sir, we are trying from nearly 20 days to get a jio sim card but the digital dx says that he will give sim card only to his relatives and you can do whatever you want to do. we tried to complaint it in your jio office but manager says he dont have time to handle this do whatever you want to do and not ready even to talk.
            We are in a group nearly of 30 students who are spending nearly 5-6 hours a day and even not able to take a sim card. the stores is being corrupt and they are just creating a bluff and making waste of our time. if you cant do anything then we will launch a complaint at consumer forum.
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              C
              ckmalik
              from Mumbai, Maharashtra
              Sep 19, 2016
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              Address: Balasore, Odisha, 756042

              I am from odisha. i brought a jio sim with lyf hand set on 9th july. initially the service of jio was as expected good. but after 15 days its speed decreases below its minimum limit of 2megabit/sec. i have lunched a complain on 22th july 2016. after that many followups are taken but no solutions found from the customer care team. a lady customer care representative also start talking in slam language to cover her technical inabilities for the same. its about 2 months till the complain is not resolved. every time they have different arguments. but now the customer care number is not connecting i. e. always in waiting state.
              +6 photos
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                R
                Rakesh Borthakur
                from Guwahati, Assam
                Sep 19, 2016
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                Address: Kamrup Metropolitan, Assam, 781005

                *I have got the confirmation about receiving my application form with the order number as NO000004M8YQ on 26th of Aug.

                *Launch a complaint on Jio Customer Care[protected] on 9th of Sept. Complain Number SR000001EYQE and the assure me to confirm about my complain within 48 hours but not yet get any confirmation about that.

                *on 10th sept i have visit Jio Local Guwahati office asking about my sim status, they said it will activated within 3 to 4 days but nothing is happened yet.

                OVER ALL RELIANCE KEEP THE SERVICE STANDARD...
                WORST SERVICE
                Sep 12, 2016
                rajrasia's response                 yes
                Sep 12, 2016
                Akshay chandurkar's response                 my sim is not active 2 weeks plz on my sim and I RECEIVE 2 STARTING SMS AND I AM COMPLANT CALL CENTER BAT HIS NOT REPLY ME
                View replies
                Sir ji aap ki sim nahi mil rahi hai jaldi se hum ko sim de name. rajesh jain mob.no.[protected] sehore pin.466001 m.p.
                Reply
                My jio num [protected] is activetd but internet and calling is not working... n unlimited plan also not activetd.. my mobile handset is samsung j7 but internet and callling is not working its says that u have insuficient balnce so plz solve my prob...
                Reply
                My name is Mahesh form kochi My jio sim parched in 31/8/16 but todays 13/9/16 sim not active my jio mobile number [protected] my registered mobile number [protected]
                Reply
                There are 10 user in our locality main problem is poor signal .some time signal is down all of them affect this .some of them sim blocked at a period after that it active
                Reply
                I am purchases my sim jio 2 weeks and his no active than ..
                my alter net no. [protected] and my jio sim no ...[protected] plz active and vitrifying my sim
                Reply
                If there is shortage of sim card in MATHURA, then how the shopkeepers are selling at RS.500 (kindly tell me)this may be the case of black marketing.
                The jio store owner donot have the sim from last month.And owner is also not answering the questions of customer.

                Please resolve the problem
                Reply
                Dear Sir/Madam

                It is submitted for you kind information that the i have a coupon of jio sim .coupon number is [protected] but your distributor not given jio sim.please provide reliance jio sim to me as par as soon

                Rajesh Kumar
                Malout
                Distt Muktsar
                152107
                [protected]
                Reply
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                  A
                  Anwar7860
                  from Kolkata, West Bengal
                  Sep 19, 2016
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                  Address: Kolkata, West Bengal, 700017

                  Respected sir/maidam
                  This is to inform you that I Shahnawaz Anwar had purchased Jio-FI router and number is [protected] on 1st September 2016 but till now my number hasn't activated.
                  I am always trying to call the lady executive named Neha but they never received my call after selling device.
                  And I am also informed all the issue to the store Manager named Narayan Mahato and Ankan but they also not responding my phone.
                  After that I had lodged a complaint no SR000001JJBN and SR000001K22F but till now not respond any employee nor activate my Number.
                  So kindly check the problem.
                  View replies
                  Dear Sir

                  I was purchased Jiofy on 05.09.2016

                  Their representative told to us this Jiofy activated after 5 days from purchase date but this device is not activated till now.

                  We are continuesly visit reliance digital store after that no reply from their side and They said server down and number are not generate.

                  I invested Rs. 2000
                  Reply
                  Reliance Digital Customer Care's response, Sep 22, 2016
                  Dear Valued Customer,

                  Apologies for the inconvenience caused. Please share your contact details at the following link - http://bit.ly/RDCustomerCare and our team will contact you.

                  At Your Service,
                  Reliance Digital
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                    R
                    Rajat19
                    from Gurgaon, Haryana
                    Sep 19, 2016
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                    Address: New Delhi, Delhi, 110045
                    Website: Consumer complaint.in

                    Went 9 to 10 times to get the jio sim, but the store owner is so bad in behaviour that every time he giving excuses like sim is not available, server is down, come aftet some time. He keep telling the people that we don't have sim card and to get the sim come at 9 am. When we approach there the store is closed. And after opening the store he told all cards are sold out.Please take a strong against him...
                    +1 photos
                    Sep 13, 2016
                    ajay rathod2121's response                     clling anthor mobile to busy tone in jio 4g
                    View replies
                    5dayes on this sim
                    Sim ABH tak start nahi hu hai

                    Sim not distribute and shop not open - Comment #2552480 - Image #0
                    Reply
                    My name is Prakash Jyoti Sharma, from Guwahati. I bought reliance wifi device along with 1 sim card on 03rd Sept 2016 from Reliance Digital stores at Ulubari, Guwahati after checking my credentials and photograph.
                    However, till date even after elapse of 12 days the same is not activated

                    My application no is ASP00VE1MB
                    Reply
                    Reliance Digital Customer Care's response, Sep 20, 2016
                    Dear Valued Customer,

                    Apologies for the inconvenience caused. Please share your contact details at the following link - http://bit.ly/RDCustomerCare and our team will contact you.

                    At Your Service,
                    Reliance Digital
                    My no . is [protected] i was purchased before 1 month, but jio sim 1 day working then 4 days not working and always call 198 but no response .always so full network but no data connectivity no call any number.i feel very sad for this services .so what can i do .
                    Reply
                    Dear sir, i have problem with out going calls to airtel voda bsnl (several times to call for one number) my number is [protected]
                    Reply
                    My mobile no is [protected] is not activate since 1 month no msg are come on alternate number kindly check and reward me on my alternate number [protected]
                    Reply
                    I bought jio sims around 2 weaks before @ not at reliance digital store, but still did not get activated.
                    Reply
                    Reliance Digital Customer Care's response, Sep 20, 2016
                    Dear Valued Customer,

                    Apologies for the inconvenience caused. Please share your contact details at the following link - http://bit.ly/RDCustomerCare and our team will contact you.

                    At Your Service,
                    Reliance Digital
                    City mahuva no net work no speed in 4g
                    Reply
                    I had submitted my documents on 26 August and till today, 12 September, my documents had not been submitted. And there is no Network bar showing in my mobile.And there in No mobile number written on the back of the JIO sim packet
                    Reply
                    Sir mere ko 14 din ho gya abhi tak teliverification nhi huyi sir is no ko [protected] teliverification kar dijiye gha sir please help me thankyou sir
                    Reply
                    My another number not active last 7 days & call drop problem
                    Reply
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                      R
                      Rachit Pamnani
                      from Barghat, Madhya Pradesh
                      Sep 19, 2016
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                      Address: Dehradun, Uttarakhand, 49200

                      Hello... My name is rachit pamnani and i am from raipur... I got my jio sim few days back and i am currently running it in my one plus x mobile phone... The Internet speed at first was very good and had no problems but in the recent few days the speed has degraded very much and now it is difficult even to browse a page... I request you to kindly look into the matter... My address is turning point chowk, shankar nagar, raipur - 492009
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                        M
                        Mahesh0999
                        from Akot, Maharashtra
                        Sep 18, 2016
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                        Address: 431517

                        I went 9 to 10 times to get the jio sim, but the store owner is so bad in behaviour that every time he giving excuses like sim is not available, server is down, come aftet some time. He keep telling the people that we don't have sim card and to get the sim come at 9 am. When we approach there the store is closed. And after opening the store he told all cards are sold out.Please take a strong against him
                        View replies
                        Dear Valued Customer,

                        Apologies for the inconvenience caused. Please share your contact details at the following link - http://bit.ly/RDCustomerCare and our team will contact you.

                        At Your Service,
                        Reliance Digital
                        Reply
                        Hi,

                        I went to Relience digital store number of time, but concern person are not responding at all. they are not providing sim. Sometime they say to come at this time etc.

                        And they waste time simply.
                        If someone is coming from office they should respond them na.

                        Thanks
                        Richa
                        Reply
                        Reliance Digital Customer Care's response, Sep 20, 2016
                        Dear Richa,

                        Apologies for the inconvenience caused. Please share your contact details at the following link - http://bit.ly/RDCustomerCare and our team will contact you.

                        At Your Service,
                        Reliance Digital
                        My no is[protected] note activate 15 day plz activate my nomy no is[protected] note activate 15 day plz my no is[protected] note activate 15 day plz activate my no my nomy no is[protected] note activate 15 day plz activate my no
                        Reply
                        Reliance Digital Customer Care's response, Sep 20, 2016
                        Dear Valued Customer,

                        Apologies for the inconvenience caused. Please share your contact details at the following link - http://bit.ly/RDCustomerCare and our team will contact you.

                        At Your Service,
                        Reliance Digital
                        Please take a look on it and remove a mail id from below number which i have received.

                        [protected]
                        Reply
                        Reliance Digital Customer Care's response, Sep 20, 2016
                        Dear Valued Customer,

                        We have forwarded your concern to the concerned team and they will soon get back to you.

                        At Your Service,
                        Reliance Digital
                        I have purchased jio sim on 2 sep 2016, it's being 10 days over, but sim don't activate yet, while I submitted my documents there but no response
                        Reply
                        Reliance Digital Customer Care's response, Sep 20, 2016
                        Dear Lokesh,

                        Apologies for the inconvenience caused. Please share your contact details at the following link - http://bit.ly/RDCustomerCare and our team will contact you.

                        At Your Service,
                        Reliance Digital
                        My Jio SIM no.[protected] received on 3.9.2016 and tele verification has been completed on 7.9.2016. But till now i am not able to get any signal in my 4g Micromax smartphone. Kindly do steps to enable to use the SIM.
                        Reply
                        Reliance Digital Customer Care's response, Sep 20, 2016
                        Dear Valued Customer,

                        Apologies for the inconvenience caused. Please share your contact details at the following link - http://bit.ly/RDCustomerCare and our team will contact you.

                        At Your Service,
                        Reliance Digital
                        My jio sim coupon no is [protected] and handset IEMI no is [protected]/01, when reached to my sim, they informed me the the sim is already issued to some one else. My alternate no is [protected] in which the OTP was generated to download sim coupon.

                        My request to block the jio sim isuued by misusing my sim coupon, and issue me afresh sim coupon for me.

                        Thanking you.

                        Naren Banerje
                        [protected]

                        I am complaining about the reliance digital store at AMBAJOGAI - Comment #2581339 - Image #0
                        I am complaining about the reliance digital store at AMBAJOGAI - Comment #2581339 - Image #1
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                          C
                          Chhina2001
                          from Karnal, Haryana
                          Sep 18, 2016
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                          Address: 143101

                          I Am living in punjab. I am student studing in class plus 2. I need internet for my Homework . So I buy jio sim. But there is only 1 tower range in my area. So please make one jio tower in my area. So I study well.
                          My Area name =Kukrawala, Punjab
                          Pincode = 143101
                          Please place 1 tower in kukrawala.
                          Thanks Mr mukesh Ambani for Jio sim
                          Please make 1 tower in my area
                          Sep 11, 2016
                          Sûßhãjít XáHà's response                           .
                          Sep 18, 2016
                          Updated by Chhina2001                           There is only 1 tower range in my home so please make one in kukrawala pin code 143101
                          View replies
                          I buy a jio sim till now no activation.and they not telling the status about that

                          i bought at
                          Reliance Digital Xpress Mini
                          No 42 F Iyyappan Complex,
                          Netaji Salem By Pass Road,
                          Dharmapuri - 636701

                          Date : 05/09/2016

                          they didn't response well.

                          Not getting range in area - Comment #2552499 - Image #0
                          Reply
                          Reliance Digital Customer Care's response, Sep 20, 2016
                          Dear Valued Customer,

                          Apologies for the inconvenience caused. Please share your contact details at the following link - http://bit.ly/RDCustomerCare and our team will contact you.

                          At Your Service,
                          Reliance Digital
                          Sir i live in Nullivilai (Moolachanvilai) Kanyakumari District my Gio Number
                          [protected]. signal very low in present condition. please increase signal strength in this particular area.
                          thankyou
                          Reply
                          Sir, i have jio sim from August month but the speed of net is extremely very slow so please look at this problem. my no is [protected].
                          Reply
                          Sir, im using a lyf wind 5 handset & 2 problem of my fone out going sms and out going call .. why ? I have contacted jio care but no responses . Plz help . My jio no. [protected]
                          Reply
                          Hi,

                          I have a 4G enabled phone, Sony Xperia Z, Model no: C6603, and I tried to get the code for getting the Sim but the option of Get the new sim is not being shown itself. How can I get it?
                          Reply
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                            Shree Prakash Gupta
                            from Mumbai, Maharashtra
                            Sep 18, 2016
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                            Address: Kolkata, West Bengal, 700006

                            Service of Incoming and outgoing calls of My Jio Mobile No. [protected] is stopped by the company from 15/09/2016 more over the new handset LYF WIND purchased on 03/08/2016 for Rs. 5500/- is also defective since I purchased it. Handset and Jio Sim was purchased from RAJ ELECTRONICS 314A, CHITTARANJAN AVENUE, KOLKATA - 700006. PH[protected].
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                              Aroravipin.obc
                              from Sadat, Uttar Pradesh
                              Sep 18, 2016
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                              Address: Jalandhar, Punjab, 144001

                              I got a reliance jio sim on 25 august and then i got a message on 5 sep that congratulation for choosing jio but today its 19.09.2016 my jio sim [protected] is not activated its been a month but my no is not activated. Its too disappointing on a consumer part. I alws check my sim but its not activated. It does not select any network. Please look into this matter and activate my sim as early as you can.
                              View replies
                              I have got jio sim and i have availed the free 3 months offer and i have used it for a month and the experience was good
                              As compare to 3g but from today morning 8 am my met is too slow even slower then 2g please help me im fed up with this im thinking of breaking the sim please help me
                              Reply
                              Please note that i have get1 no sim from authorize dealer after submitting valid documents, after 12-15 days over but my sim has not activate yet, my name is Samrat Chatterjee & Jio Mobile number is [protected]

                              When i chase dealer for status he is not give me proper status, please help in this regard
                              Reply
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                                Rishuu007
                                from Mumbai, Maharashtra
                                Sep 17, 2016
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                                Address: Sambalpur, Odisha, 768018

                                Hey i havnt used 4gb data bt download speed is even slower than 2g...nt even 30 kbps...wt use is jio u hav to fix this up...ur nt providing 4g speed...ur claims are proving wrong...wt r u for u are not providing download speed at all...youtube videos are not even playing in hd without buffering...sometimes 240p video also buffer a lot...and hell it sometimes even doesn't play them at all...your own apps doesn't play fast...jio tv also buffers a lot...streaming videos in high setting takes a lot of buffering time...and sometimes lower setting also buffers...so please fix this up fast...jio 4g is just name or what??????...provide 4g speed which you claim for...
                                View replies

                                Reliance Jio — Regarding gio sim

                                Acording to news paper

                                Downloading very slow - Comment #2552228 - Image #0
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                                  Gaurav Singh Rajawat
                                  from Karhal, Uttar Pradesh
                                  Sep 17, 2016
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                                  Address: Etawah, Uttar Pradesh, 206001

                                  Sir u r jio office employee behaviour isn't good in etawah office i was 2times visited in office and asked about sims they don't give any information and behaviour was vey bad we are asked about sim they are saying asked from security guard but the guard isn't available i asked him again they said I don't tell you anything about sim go get the information of sim by yourself i m saying why you are not give information this isn't office...the talk was very annoying please take any action about this and also inform me on my phone no([protected])what you are do about my complaint
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                                    Lokeshamar41
                                    from Mumbai, Maharashtra
                                    Sep 17, 2016
                                    Resolved
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                                    Resolved

                                    Address: Kota, Rajasthan

                                    Dear Sir, I am living in Kota, Rajasthan.
                                    Here Reliance Jio sim is getting at Rs.400 and 500 in shop.
                                    But Mr.Ambani said that Reliance Jio sim will get free for all Indian 4 G user.
                                    Here Reliance digital store manager sell all the sim in hand of shopkeeper to corrupt money.
                                    I request you to ...please solve this case and give as much as punishment to that corrupted manger.
                                    JIO is the new change of this era. Here Reliance company started to give benefits to the Digital users. But corrupted manager is big issues of obstacles.
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    Sep 17, 2016
                                    Updated by Lokeshamar41                                     Reliance head office, Mumbai, Maharashtra.
                                    View replies
                                    Dear Lokesh,

                                    We would like to investigate the matter internally. Help us by sharing your contact details at http://bit.ly/RDCustomerCare Please be assured that your concerns will be looked in to on priority.

                                    At Your Service,
                                    Reliance Digital
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                                      roy88
                                      from Kolkata, West Bengal
                                      Sep 17, 2016
                                      Resolved
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                                      Resolved

                                      Address: Kolkata, West Bengal, 700033

                                      My jio number is [protected] and order number is NO000007RTL0 received on 12th September 2016 but still jio number is not activated.
                                      But when I am visiting reliance digital express mini PRINCE ANWAR SHAH ROAD, KOLKATA from where I get the reliance jio sim card on 29th of August 2016 and ask them for current status of my jio number they refuse to provide me any information regarding this.
                                      Aug 6, 2021
                                      Complaint marked as Resolved 
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                                      Dear Valued Customer,

                                      Apologies for the inconvenience caused. Please share your contact details at the following link - http://bit.ly/RDCustomerCare and our team will contact you.

                                      At Your Service,
                                      Reliance Digital
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                                      roy88's [Complaint's author] reply, Sep 20, 2016
                                      My contact number is 9836143446
                                      Dear Valued Customer,

                                      Thank you for providing the contact number. Our team will get back to you and provide necessary assistance.

                                      At Your Service,
                                      Reliance Digital
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                                        Subhendu Mohapatra
                                        from Hyderabad, Telangana
                                        Sep 17, 2016
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                                        Address: Visakhapatnam, Andhra Pradesh, 530032

                                        Purchased one M2 modem with SIM on 15th July, Tele verification from my alternate number ( data only service ) is not fully completed. But since last two days it is saying your tele verification is over but while using the modem it is saying your data limit is over and for data only use do the tele verification by contacting [protected] . My Jio Sim Number is [protected].
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