| Address: Mumbai City, Maharashtra |
Holiday Voucher from Religare group with Perfect Gateways , I would like to inform you that there was mis-selling done by the representatives (Mr. Vishal) stating that they are part of Religare group and not disclosed all the correct terms and conditions.
Further, the terms mentioned to me over the phone were something different what they have stated in the booklet. The registration was done over the phone stating that they are part of Religare group and Religare is running promotion for the same. I had paid Rs. 7000 over IVR option on telephone on 9th July 2010 towards registration for 7 Nights 8 Days Holiday offer in premium resort on certain terms mentioned to me over the phone. The booking id provided to me was [protected]. For the said transaction, there was no representative of Religare visited to me and took the signature and it was all through over the phone mentioning Religare is running this programme for only couple of days for brand building and reaching to lots of retail customers.
I had sent across the mail about the understanding I had about the product and also the terms mentioned to me over telephone.
Later, I had given the redemption request for the holiday and couriered the demand draft of Rs. 750 for the same as per the process at their Noida address. The representatives stated the various hotels & locations requested by me are not available and therefore they were unable to book the same. Also, I requested for other options with their various representatives like Later, I was in touch with Mr. Gaurav and other representatives to explore holiday in November & December 2010 which they mentioned that nothing is available I had requested. Finally, I had given option to them to book for the holiday spot after 2 - 3 months also and for that they mentioned that they cannot take so much advance booking.
It was really embarrassing when they were unable to provide me for any holiday spot that I had requested or even they were not able to block dates for advance booking of more than 2 - 3 months future also.
I am very disappointed with the service or response provided by Religare (Perfect Gateways) and also mainly with the mis-selling of the product. I had also written the email stating the understanding of terms specified by the representative about the product at the time of enrollment.
In the month of May 2011 / June 2011, when I submitted the redemption coupon again, they mentioned that they will not be able to provided booking stating that it will be expiring in the month of July 2011. Thereafter, I stated that at the time of enrollment it was mentioned that only 7 days notice was required to be given and email to that effect was also forwarded that I wrote to them at the time of making payment for enrollment of programme.
Later, I requested the Religare Group (Perfect Gateways) to refund the money that I had paid for enrollment & redemption viz. Rs. 7,500/- only excluding other expenses incurred like courier, DD Charges and / various STD calls charges & time that I had wasted with them for redemption.
Later, I had received a call from Himanshu (earlier Mr. Shekhar Rana) from their team on 30th June 2011 stating that for refunding the amount they required the welcome kit and also an email to this effect was forwarded by them on same date providing the address to courier the welcome kit back to their office. I was in continuous touch with them for the status of the case but finally on 22nd June 2011, they stated that amount will not be refunded.
Perfect Getaways - ReligareOnline
Phone: +[protected]
Phone: +[protected]Alt)
Email: [protected]@1touchsolutons.com / Religare ots <[protected]@1touchsolutions.com>
https://www.religareonline.com/Travels/holiday-offer.aspx
Feb 26, 2017
Complaint marked as Resolved
Verified Support
Jul 27, 2011
Religare Enterprises Customer Care's response Dear Nilesh
We hope our representative is in touch with you over the matter and is able to address your concern. For further assistance, please get in touch with us at [protected]@religareonline.com
Regards,
Team Religare
Dear friends,
My religare ID N267745
I have complained on Religare advance brokerage plan, where as religare people resolved my complaint to my satisfaction. Hence i am taking back the Complaint. Thanks and Regards
M.Dayakar