Sir,
I, dharam naresh sharma, visited sbi atm situated at dda commercial complex, nangal raya (Delhi cantt) to withdraw money and cheated by some fraudsters presumably present there.
I tried to make the first transaction but it got declined saying "card is invalid", second time i tried again and this time the message was "unable to process the request".
In the mean time one person standing just next to me asked me to push the card further inside (I suspected a little), then i told him i know about this.
Then after the failed transactions, i was about to leave the atm branch, then suddenly from back somebody called and enquired about the card he was holding in his hand weather that card is mine or not (I refused and went home).
As soon as i reached home in the matter of 15 minutes, the messages of transactions started coming in my phone, first transaction was of rs.40, 000 and later 2 transactions was of rs.20, 000 each.
Details :-
Date:1/9/2017
Transaction 1:- rs.40, 000 [time:-6:52 pm transferred to account mr sakil mondal (622018006400024853000000020036654421) txn#5385
Transaction 2 :- rs.20, 000 [time:6:59 pm atm cash withdrawal txn#5386
Transaction 3 :- 20, 000 [time:7:03 pm atm cash withdrawal txn#5387
After all this i was shocked and taken aback, i ran towards the atm as soon as possible but there was no one suspicious there, i made the entry in my passbook to identify the transactions and in the mean while i blocked my atm card by contacting ph.[protected] customer support of bank. (Reference # [protected])
Second complaint i made in bank for reporting the misuse of my debit card reference # [protected].
Later on i realized the atm card i took from atm earlier was not mine, that belonged to someone named (Sandeep kumar rustagi :[protected]).
Third complaint i made is through delhi police online portal (Information report) lr no.1613123/2017.
It seems that fraudsters, who have conducted this act have already placed the false card in the atm machine (Half inserted) and then later on i inserted my card unaware of the false card already present in the atm machine and he made some settings with the card or machine. After failed transactions i pulled out the card and later on noticed that it belongs to someone else and by that time my card was misused.
It is further stated that i could not notice any bank security guard present there at that time. Involvement of security personnel with fraudsters may also be investigated. The details and the footage of these criminals can be easily acquired via atm cctv camera and the account where transaction have been made.
My question is why the banking service have not taken the adequate security measures to provide the safe environment in the atm which is just outside the bank brank, why the customers have to suffer for this, i will not be suffered from this this i need this matter to be resolved on the top priority and will require the full cooperation from the bank.
It is pertinent to mention that quite a number of people have suffered a lot earlier as well at this atm itself. I have suffered a loss of rs.80000/-and under mental trauma due this financial loss. You are requested to get it investigated and recover the loss as early as possible.
Enclosed:
1. 3 messages (Received)
2. Copy of the bank passbook
3. Copy of the online ir
4. Copy of transaction slip
5. Fake card copy
Thanks and regards
Dharam naresh sharma
Ph - [protected]
Address: wz-1598g/1f, nangal raya, new delhi-110046
A/c no:[protected]
State bank of india, nangal raya, new delhi (Dda commercial complex)
Reserve Bank of India [RBI] customer support has been notified about the posted complaint.