Royal Enfield Complaints & Reviews

Hello,

I am one of customer who got the Royal Enfield Hunter 350 bike yesterday from Tauras Motors located in Panama godowns, L.B. Nagar, Hyderabad, 500070. There was major problems with the bike within 24hours of buying the product where I as stucked in traffic for about 3-4hours then, I have been to one of the nearest showrooms of Royal Enfield located in Shamshad they say that there’s a severe issue with bearing of the bike which isn’t actually the new part of the bike, that bearing was just temporarily fixed which caused me severe problem and I am seriously very dissatisfied with your service moreover I am gonna need a refund with compensation on this. Also the payment was all one time, I haven’t even financed that . That’s so disappointing for me the service of tauras motors is so worst.
I request you to please contact the store and get the complete case of my bike and resolve the issue ASAP.
The bike was registered under my MOM’s name “SHAKEELA BEGUM” you can contact me on [protected].

Yesterday my classic 350 was puncher at outside city, then I call to RSA for towing my vehicle to nearest workshop.but the RSA team said me that the mobile no., chesis no. is not registered to us so we not gave you service. I purchase vehicle on 12th of January 2023 still my details not updated yet...whom was responsible for that trouble i dnt know...
But yesterday I suffer a lot and i never suggest anyone to purchase Royal Enfield vehicle in future...
The service of Royal Enfield is worst...

I have bought Royal Enfield Meteor (Black) from Hare Madhav LLP miraj, last year on 06/11/2021.
I have bought my bike in custom colour by paying all the necessary extra charges as per demanded by dealer.
All the necessary RTO registration was handled by dealer only.
When I received copy of my Registration Certificate, i found the colour mentioned in RC was white, I had taken this matter with Dealer on phone call and WhatsApp. But I didn't get any satisfactory resolution. Then i had taken up this matter with Royal Enfield Support Team through Email and they had assured me that they will resolve the matter. Now more than 3 months have passed and I have to renew my Full Insurance which was expired last month. On telephonic conversation with the insurance agent to renew the insurance she had suggested me to get corrected RC before renewal of insurance otherwise at the time of claim the issue will raised because of differed details in RC.

Centre lock problem

It crucifies me to pen down this complaint of the pathetic service from Royal Enfield which is yet not resolved after 25 days, After so many follow up to call centre where the representative is only sitting to say a recorded apology without taking any action.

On last 18-Oct-2022 suddenly My Bike (WB20BC-8427) Royal Enfield Interceptor stopped in middle of the road and with the help of RSA it was sent to nearest service centre of Kolkata (Austin Motors).in 20th Oct it was informed me from the service centre that there is some Self Start motor problem which need to replace and it is not in stock and it will take some time, and also Please note that the Bike is only 3 yrs. Old and its and run about 4020 Km and it having some serious problem and which will cost a lot to replace .

However, I raise a complaint (CAS40845612S4S6W8) to customer care to speed up the process as Bike is something essential now a days Where as in 22nd of October I got a call from Royal Enfield that you issue has been noted and it will be resolved in next 7 days and also request to resolve the request and unknowingly with due to trust with Royal Enfield somehow, I convinced and agreed to resolve the case and from then the game changed to 360 degrees.

And then after I didn’t get a single call from the customer care and every day, I need to chess up by calling customer the issue but apart from saying sorry and highly apologized they didn’t do anything even I didn’t get a single call back from them which they promised to do after every call to give a resolution in next 24 Hours

I am most annoyed that I wasted my time every day calling in the call centre waiting for the issue to be resolved. My impression of Royal Enfield has been tarnished and also highly disappointed to invest in such a Brand those having a wider presence across India but unable to cater the minimal support in Metro City /Kolkata.

Now Certain question comes up in my mind,

Why only 3 yrs. old Bike having such a serious Problem? And company just ignoring the same by replacing the parts only and what is the guarantee it will not happened in every year so is that only made for some commercial aspect only which laid the customer in such feedle situation

What would happen if the same happened during a long drive?

Why has just a Bike been sold without proper Service support?

For me Interceptor 650 was one of dream but now seriously it’s a turn to disaster for me, I pledge to no recommended the Bike any more ☹

I am very disappointed and shocked from what happened and I didn’t find the proper solution and that’s very irritating.

I trust this is not that awful company wish to conduct service with any of the customer

Dear Sir,

We have bought hunter 350 from Shivaksh Automobile LLP on 28th Nov 2022 but till date we have not received our Vehicle registration number. Request you to please look into this matter.

Thanks and Regards
Shekhar Sharma

Sir i purchased a royal enfield on 2020 but till now i ran only 400kms yesterday my bike was not started.Then i contact the nearby service center. They pick up the bike on road.Today they told fuel pump was not working need to change the pump and also its not comes under warranty because of 2 years only have warranty.But initially the showroom i purchased the bike concern person says 3 years warranty for fuel pump or 30000kms .In my case both the criterias were not acheived.the same complaint has been registered through customer care number through phone. The same has been replayed. This is disappointed me very much. I purchased the bike for 2.25 lakhs and ran only 400 kms and need to change the pump for to drive the bike .For every 400kms i spent nearly 8 to 9 thousand to run this royal enfield. Three month back also services the bike. But not told about the pump was not in good condition but now after 2 years, they said the pump was need to be replaced. For their quality of motorcycle pumps only ran 400kms and also its not under warranty because they need to pay after 2 years. i parked my bike in enfield service center in Trichy. Already i told to the service center the pump under warranty means change it otherwise dont do anything i will pick the bike and parked in my home and kindly advise in this regards

Initially says 3 years for pump
But now 2 years - Meaningful

Thanks,
Regards

Providing service bill in different name and address rather than that was in RC book. Though it has been addressed several times, they are not responding properly. It was wrongly updated in their system but failing to update correctly.

I have purchased my RE bike meteor fireball 350 on 23rd of August'22 from Sreeji Automobiles Gurgaon. Till date i have not received my RC. I have called several times to the showroom and filed a written complain also still there is no action taken and i am getting harassed by police official on road because of RC. This is a mental toucher i am facing because of Sree ji Automobiles . I need solution and harassment charges .

Dear Sir,
The Complaint is against the Royal Enfield 650 Design and also other bikes design specific to its Silencer having end angle to upper side. Due to its upper side angle, the vehicle Exhaust emissions are directly with force touches the face of the Biker coming just after the bike which got inhaled by the rider.

As its already proved with strong evidence about the link between vehicle emissions and health problems.
I request the Pollution department, Health Department and Ministry to check how such design got sanctioned which affecting the health of the People of the nation.

I request the forum to order such 2 vehicle companies to change the silencer design to old pattern of 180 degree from the existing pattern o[censored]pper side angle.

Regards

Defect in bikes handle either chasis during riding bike gets more in right side dur to handle positioning of my bike

Your dealer mangal motors pvt. Ltd taking charges of rs 150 for number plate frame to the new customers and it have there advertisement printed. Attaching pictures of it where clearly mentioned name of the dealer and contact details and according to consumer act customer will not pay anything if any subject having advertisement details. So please look into this.

Royal Enfield dealer named Mangal motors pvt. Ltd. Taking rs 150 for number plate frame to the new bike customers. In this frame dealers complete name and contact details are printed, total they doing advertisement and for this they taking charges to the new customers.

Hi,
Have done online registration of my Royal enfield himalayan 411cc with chasis number, upon completion of online registration have found colour of bike displayed on portal is Mirage Silver than granite Black. I have registered complaint with the Customer care they have registered it and closed as they have fixed it it still remains the same where its mirage silver rather Granite Black. Not sure if this is for all customers looks the same different than the one mentioned in registration certificate.

It's a backend issue to be fixed, which they are closing as fixed but its still appearing as Mirage silver.

ThankYou,
BhanuPrasad YB.

I have booked Royal Enfield hunter 350 on October 15 in Brahmi motors, Koteshwara which is in Udupi district kundapura taluk of Karnataka and their promises delivery was within 20 days and max 30 days. I have waited for 30 days and when I contacted them the executive said they are not even clear when they can deliver. Very disappointed with the services where even the executives are clueless

My Royal Enfield classic 350's battery was damaged from 20-25 days it is in warranty and i complaint it on showroom but the staff is not answering me probably

Sir my name murugan I am booking Royal Enfield fire ball bike I pay the amount RS:45736 my family hospital issue problem I cancelled bike with 10 day reffend my amount in my account I submitted the my bank book but not reffend my amount please support me sir

I facing lots of problems in bike taken the vehicle three time to the service centre they say the problems have been resolved but after 2 days the same problems starts this is pathetic service provided by royalenfield its not 2 months and so much issues i m facing i m going to burn my vehicle in front of showroom verry much irritated with the vehicle suspension noise sounds from engine please replace my vehicle and give i will be going to post in twitter about this pathetic service and problems which i m facing last time also they have replace the handle of the other vehicle they say they don’t have any parts available the rusted parts are still not change the handle noise lots of problems are there . I have given vehicle for servicing just two days back it was running good but again the noise has been started i m very much irritated.

Hello,

I booked ' HUNTER 350 DAPPER WHITE' on 11/9/2022 from Royal Enfield, Acclaim motors,
Bellary road, Yelhanka, Bangalore-560064
The Salesman and manager assured the expected delivery of the bike within 45 days. However, they failed to do so. Now they are not even giving a clear picture of the delivery date. They even encouraged me to cancel my booking when I asked them about the same. They given the assurance of model change also but now they denying. The response from the Sales team of RE is hurting. So I would expect a gentlemanly reply and compensation from your customer care team. And please do give a clear idea about the expected delivery date of my bike. Please find the attached booking receipt voucher.

Thank you

My helmet was stolen from the service center. I spoke with the service manager and he couldn't help me with anything. I told him to check the cameras but the cameras don't work. I was helped with nothing and my experience to the royal enfield customer assistance is worst.