Royal Enfield Complaints & Reviews

I have purchased Classic 350 in Dec-2010.
Since starting I am facing some problem with my bike.
1.Head seal leakage problem:- For this I have contacted nearest service station. As per the service person this problem is there in this model bikes & company is providing dow-nut for solving this problem & replacing the head seal.
I have done the same after observing leakage from head seal but for this I need to do...

MANUFACTURING DEFECTS IN CLASSIC 500
To
The Officer in Charge
Indian Consumer Complaints Forum

Dear Sir/ Madam,

I had purchased Classic 500 Enfield Bike on 26.12.2009 from Kolkata Bike Zone (Dealer code 4313) for Rs.137000/-.

This is in connection to the previous mail dt.20.11.2010 against Royal Enfield for not replacing the parts mentioned as under:-
1) Front &...

I have booked classic 350 from marikar motors Trivandrum.................more than 2 month...........before

No responds !!! Still not delivered...............

My Meteor 350 back mudguard damaged by so called trained mechanic of one authorized dealer in Faridabad during service1 year before. now my simple request-Replace it with new one but RE team is in influence of dealer and negotiating me for rework only — which is not acceptable for me. If one mudguard cost is too high for RE brand then its very worse type of customer dealing.
Hope some one can resolve my issue in RE... otherwise I will not stop till...
Note: Now I am getting service from local mechanic in place of AUTHORISED RE SERVICE SENTER.

I have booked the meteor 350 in july but due to transfer of my son to south unable to receive the bike due to health issues a refund of 10000 is still showing to collect from showroom in app but when my son approached yesterday at sukhmani motors they denied to pay the amount because the booking was done in july21 at ambay motors and later ported to sukhmani motors i was there for getting refund and for new booking but the owner denied the same as they told they have no records i shown the mails and booking id but they straightforwardly denied to take any action on same in app it is still showing to collect 10000 from showroom

I recently purchased a Royal Enfield Classic 350, and during the vehicle delivery, I was not made aware of the necessary documents required for an insurance claim. Unfortunately, I met with an accident and attempted to claim insurance, only to have it rejected due to insufficient supporting documents.
This experience has been extremely disappointing, as I trusted Royal Enfield to ensure a smooth and complete handover process. The lack of proper documentation caused me significant inconvenience and financial loss. I urge you to review this issue and ensure that customers receive all necessary documents at the time of delivery to prevent such situations in the future.
Due to lack of documentation I had to pay from my pocket 9K for the repair cost which hurt me due to negligence.
I request your immediate attention to this matter and look forward to a resolution.

I had sent over my bike (Super Meteor 650) to MODERN MOTORS Jodhpur on 14/2/25 Friday with help of their Roadside Assistance partners as the bike refused to start at my home.

They confirmed receiving the bike and pressurized me to get a service done.

I made it extremely clear to them I need to first sort out the issue regarding the unresponsiveness of the bike and only then I will want to get a service done to which they agreed.

I was informed the next day that they had done the servicing of the bike and changed the battery under warranty as the bike was less than 2 years old and was covered under warranty for the battery.

I requested them to provide me with the details of the new battery which was swapped which they denied stating it was a third party battery hence they can't provide a bill for it.

I still insisted that I need to have my service records in proper order so at least give me a proper job card which states that indeed the battery was swapped by the professionals at their workshop.

I involved the Royal Enfield customer care too in this and to my utter surprise they connected me directly to the workshop itself again instead of their representatives.

In spite of repeated requests and emails they refused to budge and dishonored my request for proper documentation and closed the complaint itsel[censored]nilaterally without resolving it.

I even spoke with their Rajasthan ASM Mr. Anurag Sharma who assured me of a resolution, but the very next day he even refused to speak with me, and I was made to wait for over an hour in 2 consecutive calls on 18/2/25, even after which he didn't get to the call.

Kindly provide me a suitable solution as I refuse to pick my bike up from their workshop until they provide me with a proper documentation particularly in reference to the battery (manufacture date, batch number, warranty).

This otherwise seems only like a roadside mechanic doing a Shaddy job.

My Royal Enfield 350 bullet (bs4) have missing problem, the service station changed the new Carburettor but the missing problem doesn’t stop and they changed 4 times but it doesn’t effect my Bullet, but now they installed bs3 Carburettor in my bs4 bike and it also goes for same problem with additional of overflow the petrol.

I own royal enfield meteor 350 at july 2024 kilomiter runinig 6000 on highway cluth cable broken it was difficult to handle it should be fixed by them with quality for safty of individuals

I had a downshift problem and later found that a small part was broken inside the engine. I took the bike to the nearest Royal Enfield service center, and they fixed the part and also did a pre-service to the bike. Today after the ride was finished, I saw that oil was leaking out of the engine lining on the right side; the part that was opened. I am deeply not satisfied by this service and they also put a small dent in the exhaust cover. Well, that part I did take back as I didn't want them to go with any issue from you guys. But the leakage is really not acceptable.

Hello team,
I have purchased AMC for my vehicle in Riderz icon, Saibaba colony, Coimbatore.
Usually if its a paid service the members are being alloted for pickup and service is done, but since I have purchased AMC and requested for service n number of times, it’s been a month and no one has ever come for the pickup and when enquired in call to the service manager number - +[protected] he’s insisting that the pickups will be done tomorrow and tomorrow and so on. It’s been a month and no one ever came for pickup since its AMC service. I request you to take necessary action and kindly avoid providing false commitments to customers. Once Amc is purchased no one cares in the service. All they are concerned is how to make customer take the amc and once purchased never care of it.

Dear sir, am ajusjohnson from dwaraka delhi pin 110059, today is sunday unfortunateonly my bike hunter 350 bike back tyre got stuck with nail, i called royal service centere they r telling thy r not handlelling the tyre issue please see to local service near by, i bought base model sir u tell me wether the local service person cannot b handle such bike, while delivering the bike u weere giving 100percent any help i[censored] required u will get it even though thy given the manager number and all those, for what such a bad service any vehicle wont say tht on sunday am going stuck on nail or some other problems very worst service u were giving y i trust royal enfield bcz i beleive thy will help me 24\7 i mean this atleast do the help those having royal enfiled bikers please anywhere in india

Fraud company ate my money

We have faced again n again ECU issue on huter 350
Anjali motors (mohan Estate, Delhi)changed my bike ECU 2 times in 5 months.
First on 24 April 2024 and 2nd on 14 Aug 2024)
Again today I faced same issue meter light not working.
I have already email to support but they didn't respond and customer care also.
I think it dummy bike. I purchased it 6 June 2023.
Please do it need ful.

My bike tire punctured this morning[protected]. Immediately after that, I booked a service with booking ID 36299. On the call, they told me that they would come within half an hour and scheduled the service for 11:00 AM. However, the app shows it’s now 4:30 PM. I’ve called them ten times to address my queries (see the attached screenshots), but they are still asking me what the issue is. At 10:46 AM, I received an SMS saying, "We were unable to establish contact with you regarding your vehicle breakdown.

I have attached photos for your reference. This service has been extremely poor and has wasted a significant amount of my time

Details of Incident Happened during my Royal Enfield Repair
I Need an Action this Issue

Where Worst Behavior & Experience from JAGADHAMBHA AUTOMOBILES WHITEFIELD
Address : No 11, Sy No 88, Eioz Industrial Area Sadarmangala, ITPL Main Rd, next to Cloud 9 Hospital, Whitefield, Bengaluru, Karnataka 560066

My Contact Details:
Praveen Reddy
[protected]

I need an High level Action taken against the Service Team
Who wasted my Money, my Time

Which Service Center will keep Vehicle near by 2 months, Without Opening the JOBCARD

1st service complaint:
On August 15, 2023, I brought in my vehicle for its service due to self-noise, misfiring, and jerking issues. However, the problems were not resolved, They said the problem has been resolved. and I was charged Rs. 7899.
5 days they taken for servicing.

2nd visit for complaint resolution:

I returned on August 18, 2023, for a minor repair and complaint resolution. Unfortunately, the issue was not fixed. They mentioned they would contact me once the part became available, and I received a call in September.

3rd visit for spark clutch replacement:

On September 17, 2023, I revisited to replace the spark clutch replaced due to jerking issues. This visit incurred a cost of Rs. 13893. However, after replacing the spark clutch, new problems arose - engine noise, damaged bore, malfunctioning horn, and a drained battery. They are taking 10-20 days to replace the bore, but the engine noise persists.

Recurring issues:

In the month of October, I revisited three times due to the engine noise, horn malfunction, and battery issues.

6th visit:

On November 21, 2023, I returned for the sixth time due to the above-mentioned problems. The total cost incurred this time was Rs. 1879.

7th visit:

I dropped off my vehicle on February 28, 2024.

Date - feb 28th 2024

7th time vehicle was in the workshop for 4 months and 18 days.

Complaint - Re visted for Engine noise complaint and they said chassis defects are covered under warranty (chassis).After replacing the chassis, I received a call in the month of June. I visited the service center as the engine noise was not resolved, there was an oil leakage, and the center stand was bent, There is a different model new chassis installed. When I asked, They are saying that the chassis of your vehicle model stopped, That is the reason the upgraded model chassis from Royal Enfield was fitted.

When I left my vehicle for servicing due to self-noise, misfiring, and jerking issues, there were no other problems. However, after servicing, many new issues arose such as chassis, horn, engine noise, battery, and magnet coil problems. I paid nearly 42000 for the initial repairs, and now they are asking for additional repairs costing around 30000 for tank assembly, headwork, and back suspension. When I went to pick up my vehicle, I found that the horn was not functioning properly and some parts were missing. It took four hours to make the repairs, and they asked for an additional day to fix the issues. I am not satisfied with this service and request your team to investigate. I am not willing to pay for more repairs.

Respected sir / madam
Within 4 Months my abs modulator got complained (abs light continuously on) and I am facing serious issues with my brakes.
I had approached the service center Nasik (Ostwal Auto, a Royal Enfield Service Center in Nashik and mention every time particular this issue
1 issue JOB CARD- RJC[protected] –[protected]abs light continuously on)
2 ND JOB CARD – RJC000615CD[protected]abs light continuously on)
3 - JOB CARD – RJC000615DE04129 –[protected]abs light continuously on)
4 – JOB CARD –RJC000615FG[protected]abs light continuously on)
5 – JOB CARD –RJC000615GH[protected]abs light continuously on)
6 –Current JOB CARD – RJC 000615HI[protected]abs light continuously on)
And All times they informed to me every time all ok …
Now they informed me that I had to replace the complete set abs modulator which will cost about 16000 rupees!!!
I am completely confused what to do. I am very much disappointed on this. Buying my first bike and having a major complaint within 4 months it was very heartbreaking for a true bike lover. Due to this issue I had to stop riding my bullet and i had also cancelled many trips. Spending 18 k just for front brakes (ABS) is not affordable for me. This is the Royal Enfield quality of spare parts and past 3 years we are waiting, now they are saying Out of Warranty!!

I hope that concerned authorities will look into my matter seriously and find means to it.
Otherwise i am going to consumer court…

Rajesh Sivan pillai,
Nasik, Maharashtra,

I have given my Royal Enfield Classic 350 ( Vehicle no : KL 27 K 2546) for a paid service of 36 months at Mpire Motors, Vettu Road, Kazhakootam on 07/05/2024 evening around 5.30 pm. I have received my bullet after the service on 9/05/24 evening by 6.30 pm. However upon receiving my vehicle i have found out that the meter cover was missing. Upon checking with the advisor he stated like there is a chance it got missed during the water wash service.

Upon reaching home during my inspection i have found out that there is a new scratch on the silencer which was not there at the time i have given my vehicle for service. As its already late evening and due to dim light i haven't notice the scratch. I have contacted the service center by 6:43 pm however couldn't connect. Its crystal clear that the scratch is happened either during the service or during the storage of my vehicle. As a customer i am very much unsatisfied that this happened with my vehicle.
Previously i had done my service in the same center and everything was perfectly ok.

I hope this will be taken care and my issue will get solved .

Awaiting for the reply.

Thank you

I am writing to express my deep dissatisfaction with the delay in the delivery of my booked Royal Enfield motorcycle. I had booked a Royal Enfield Meteor 650 celestial Blue on 22nd October2023 from the Karnavati showroom in SG Road, Ahmedabad, Gujarat.

Despite repeated follow-ups and assurances, I have not received any confirmation regarding the delivery timeline. At the time of Booking i was clearly told the maximum delivery will be 3 Months from the booking date and now almost 4 months have passed. Still there is no clue when I will receive my bike. We have purchased the Bike for my son who is leaving for the US for further studies in Mid of april and he wanted to have the pleasure of riding the bike but now we are in confusion whether we will receive the bike or not.

Sir we have been clearly notified that you will receive it before 3 months and now we are not getting any concrete reply for the dealership . Sir i request you to please take up with the manufacturer and make sure we get the delivery of the bike within this month otherwise our whole purpose is getting defeated and we wasted 4 months for want of the bike. In case you have notified us that delivery is more than 4 months then we could have opted for some other options which were very much available to us but now we are thinking we have been cheated just for getting your sales target And also believe such delays tarnish Royal Enfield’s reputation and misguide valuable customers.

We hope you will understand our situation and will help us by delivering our bike in this month only that is February 2024

Sir my booking no is BKG007138GH00791

I kindly request that you take strong disciplinary action against the dealer point responsible for this delay. I hope you understand the frustration and inconvenience I am facing due to this issue.

Thank you for your attention to this matter. I look forward to a prompt resolution.

Sincerely,

Shalabh Sharma

[protected]

[protected]@gmail.com

I face missing issues while riding because of this i met with mini accidents as well but when ever i go to the service centre then they fix issue temporarily
facing same issue 4th time in 1 year

they should fix this issue