Royal Enfield Complaints & Reviews

I claimed insurance which is B2B insurance for my Royal Enfield interceptor 650 on 1/2/2023 as there has been a dent on one of my silencer and wanted to change it . I have specifically mentioned not to do any extra works as i had previous bad experience with the showroom service .Its been 3 months and i have got different bills with only the first one with credibility . I have been to the showroom with the first said amount ₹7, 344 after informing them and had to return as they said the icici insurance company person or team who grants the insurance is on leave .Second amount was slightly more than the first which i was ready to pay . Third bill without any credibility with only the amount written on it send through watsapp without mentioning the labour works done or the rate of the original silencer and insurance amount credited . Asking about the details the showroom service manager was disrespectful and has some fraudster activities going on with the insurance company team. my motorcycle has not been used for past 3 months which can damage its battery. As a consumer using Royal Enfield services for past 5 yearsI request for proper enquiry for the delay and the change in amount from rupees 1500 to ₹7, 344 to ₹8690 which now is ₹14, 754 after being completely rude and disrespectful.

I brought my gt 650 in April 2022 within after 1st service my bike started give engine fault and black smoke from one silencer. I approached to palladium service center which is in mira road mumbai. They were like we need to check and they have to call technician two times the bike was kept for more then a month Dan later they replaced some parts Dan they charged me for th oil again and oil filter within 7 months I changed three times oil's and oil filter and they charged me for that, now again m facing the same issue and they don't have any resolution and they are like let's wait for tech ppl to come. Why is it happening to my brand new bike

The royal enfield show room in chittoor andhra pradesh. The people working there in the show room was very irresponsible and not so good in satisfying the customers requirements.
paid almost all money with cash and finance and still they are keeping me waiting to give my bike and asking to pay extra money for keeping the bike in showroom and also not added my advance payment in to total payment.
Keeping in hands not handovering my bike to me saying that they dont have time to deliver it . Trying to grab the extra money

Hello ankit
I purchased classic 350 in apr 2021 and my bike has a major issue regarding continue running engine stoppage and change in engine sound, continue ECM light burning, only covered 13k km. Two times in 4 days visited the service station. But problem not resolved

Nutech motor llp rithani meerut m koi kaam krne k liye taiyaar nhi ​​h 5 baar aa chuka m aur koi solution nhi mila meri problem ka customer ko attend bhi nhi kr rahe

I am writing to bring to your attention a long issue i have experienced with Manzil Motors ( One of Royal Enfield showroom) located at No 9 A, IDC, Mehrauli Rd, Sector 16, Gurugram, Haryana 122001.

On 13.10.22, i purchased Bullet 350 standard from Manzil Motor, since the date of purchase, i have been experiencing 2 major issue with the bike, which i believe were present at the time of purchase. The problems include- missing while running and faulty handle bar, twice the handle bar is changed once paid (bill paid by myself) and 2nd replacement of paid handle despite of many attempts to resolve these issue with the dealer, they have been not very keen to solve the same. Checked with Local markets mechanics as per them the alignment ( chimta) is blend towards right side. From 13.10.22 to the date i approached more than 6-7 time but the results is ZERO.

As a customer, i feel cheated and disappointed with the dealer's lack of concern towards their customers. I believe that they have sold me a faulty Product and have not taken any steps to rectify the situation. Therefore they should reimburse the total amount or handover the new bike.

I am writing to request your assistance in resolving this issue. I would appreciate if the authority could look into this matter and take appropriate action against dealer for selling the faulty bike and Manufacturer for selling faulty product to dealer's

Bagalkot service center not delivered the available parts in the nearest mudhol service centre

Contact number:- [protected]

I had a flat tyre on my Royal Enfield bike and called RSA immediately for assistance and the advisor mentioned since mostly all puncture shops would be closed all we will send towing car to pick you bike and deliver it to the nearest authorised centre which was in Kandivali however no I was provided with the below mentioned details.

We regret to hear about your vehicle breakdown.

Your Case ID is TI01443516

We have assigned our Service Partner KAJAL MOTORS AND TOWING SERVICES to attend to your request. You can contact them on [protected].

Assistance will reach you shortly.

( Kajal motors did not call me and when I called after 30min no answer I again called customer service in RSA another agent did the same thing with no resolution overall process 1 hour 30min no resolution.

I paid services for RSA and what help did I get by Royal Enfield? Testing my patience and waiting on the road till 12:30am like a fool.

Pathetic services I can only imagine what help I would get if I was out of the city.

Bike gets heat within 8 to 12 km. After get heated engine RPM drops suddenly and cuts off. When restarting the engine it not starts like before, it needs a throttle to start . And engine heats a lot, speedometer not works after heating.
And the rubber parts near bent pipe and exhaust starts melting .
PLEASE SOLVE THIS PROBLEM 🙏
OR RECALL MY BIKE AND GIVE ME MY REFUND PLEASE 🙏 🙏🙏🙏🙏🙏🙏🙏

Gj6Nh7334 Vishal birbahadur shreshth. I did my 4th service on 28march 2023 after servicing only after 3 days my bullet not starting because of battery problem. It's been more than 4days still also your mechanics could not solve the problem.and I can't go to work withouth bike..please change.my battery under waranty. I am very disappointed by your services sir. Please solve the problem as soon as possible

I had booked Continental GT 650 on 11th-Dec-2022 (Booking ID: BKG100148FG01136) in RE Brand showroom at Perungudi, OMR, I was assured a delivery by end of Jan-2023. But, when I reached out to the showroom they mentioned it's getting delayed and will be delivered by end of March-2023. But, I got a call from the showroom nearing the delivery date to be exact on 16th March 2023 stating that my booking had become void due to the new launch of the Continental GT 650 and I was asked to re-book incase I still had the idea of getting the bike. So, I proceeded ahead to book the latest model, this time they convinced me to book using MIY option so that I will get the latest model as soon as 28th-March-2023 (Booking ID: BKG100148FG01624) and not through normal booking which costed me a booking charge of INR. 20, 000 apart from the INR. 10, 000 I had already paid for my first booking in December which they assured will be adjusted during the invoicing of the latest bike. So, coming to the actual issue here, I was supposed to get the latest Continental GT 650 delivered on 28th-March-2023, which is long past from today and I've not received any update from RE whether there is some issue or what is causing the delay. This is the second time I'm facing the same issue where the bike doesn't get delivered on time and when reached out they just say sorry. How long should I wait for the support from the RE side? I've been waiting for almost 5 months now given that I had booked the bike in December to start with. No response from the showroom on the status, No response from the sales executive when being asked regarding the status. How is the consumer expected to be normal about this? With the worst customer support and sales executives at work in RE, I see the company go to drain in no time if these things persists in the coming future. I request this complaint be taken serious and necessary action is taken to deliver the bike.

Hi, this is tharun from andhara Pradesh, chittor. Iam a huge fan of royal Enfield especially for classic 350, until 2020 royal Enfield classic 350 is fully a great looking bike, now we got a new model which is modified this is really a bad modified, it's really a bad talk outside about royal Enfield classic we are getting a bad review from Youtubers. By seeing all this i literally got tears, as a royal Enfield lover i request royal Enfield company to restart the manufacturing the old model. Its my humble request please accept my request, i don't even have a royal Enfield bike it's my dream to by it now i have money to buy but i don't get a good reviews about royal Enfield classic 350 . Please try to restart this from royal Enfield lovers . Thank you

I have went to Royal Enfield agency at Ropar and they checked the vehicle and change the battery then they checked the wiring nad say that the wiring is not ok and we have no spares for wiring. We confirmed from them that can we go to the Near by agence at Kahaar, they assured you can go to the agency and vehicle will not stop between the road but after 15 Kms the vehicle got stopped and not start. Then we called the other vehicle to shift the nearest agency.
This is the workmen shop of your agency persons and they put us in a problem.
It is for your information and necessary action please so that no can suffer due to the workman ship of your person.

This brings to your attention :
I had purchased model Hunter 350(Dapper Ash) TN18BJ7583 DOP on 27th sep 2022 after 300 kms facing issues on Front disc jamming & Abs problem, engine noise, oil leak in engine head, front fork issue, speedometer jamming, right side mirror problem and more I had visited multiple times more than 9 times within 4300kms but the issue was not sorted out, what kind of worst service in this vehicle still in service center branch thiruvottiuyur (Royal enfield-DCS motors services ) Im not happy with the vehicle most its in the service center only I don't want to use this failure product anymore and arrange to refund my money back or replacement without anymore delay

Contact number:
Vignesh.S
[protected]

Dear sir /Ma'am,

I own a 2021 Royal Enfield Himalayan rock red. In the past few months, I've been facing the battery discharge issue and fuel motor problem very frequently. I've given by bike for the service regarding the same issue for. More than 8 times. Till date the issue was not rectified. The name of the dealership is Loya Motors, Bhopal. It seems that the dealer is not very much interested in solving the problem, rather considering handing over the bike as the most important. This poor service from such a renowned brand seems very illegitimate to me and depressing. My trip to service seems a never ending process and they don't seem to consider this an issue. I have come to a phase where taking my vehicle 2 kms away from home seems a fear considering the vehicle's unpredictable nature. I've even changed the battery of the vehicle upon the dealer's advice and two days after the change the bike's battery got discharged. If this is the service that you have to offer. I really have nothing other than sueing the company against the poor standard servicing and dealing. I expect that the unlike your service centers, people at Royal Enfield will have the calibre or need to restore company's name in market.

Royal Enfield himalayan BS6

TN76AR1532

Regards,
Sree Ram P.
[protected]

I own a 2022 Royal Enfield Bullet 350. I have had stalling issues and RE has once fixed it by replacing the throttle body under warranty. The problem has relapsed again while riding the bike at slow speeds, when the bike comes to a halt or while riding through stop and go traffic. The bike turns off immediately during these situations.

Sometimes I feel regret purchasing this bike.

Royal Enfield I request you to please fix this problem permanently and don't make me regret buying this product or future products from you

Dear Grievance Officer,

I am writing to bring to your attention the issues I have been facing with the delivery of my motorcycle. My booking ID is BKG013236FG00596, and the booking was made on[protected].

I received a confirmation email from Teknik Motors on February 12th, which stated that I was a step closer to the world of Pure Motorcycling and attached the booking receipt for my reference. However, it has been over 52 days since the booking, and I have still not received my motorcycle.

I received an email from Royal Enfield on February 16th, which stated that the expected tentative timeline for the delivery of my motorcycle is the last week of February 2023. However, this timeline has not been met, and I have been facing constant delays and missed delivery dates.

On March 14th, I received an email from Teknik Motors stating that my bike, the Hunter 350 Dapper Grey, will be delivered on March 22nd, 2023. However, the bike has not yet been delivered, and I have been given multiple conflicting updates regarding the delivery status.

Despite raising a complaint with ID CAS[protected]L3L6T2, I have not received any satisfactory resolution to my issue. I have been patient throughout this entire process, but it is unacceptable that I have been made to wait for an unreasonable amount of time without any clear communication or resolution.

I demand that immediate action be taken to deliver my motorcycle without any further delays or excuses. I also want to know how the bank can take EMI for a product that has not been delivered.

I appreciate your prompt attention to this matter and hope for a speedy resolution.

Sincerely,

Nithin KS

My vehicle odometer reading is 20, 339. For the past four services with Rudraa motors - Service, Arumbakkam, Chennai ([protected]@rudraamotors.com)
I had very pathetic- sorry state of affairs, my complaint of vehicle had engine off condition whenever it started, during the ride i felt blockage problem.
I serviced the vehicle regularly with Rudraa Motors. So for my issue is not resolved. False promise without identifying the issue they inefficiently servicing the bullet.
Job card No.RJC008077FG10799, Dated 22.02.2023, after service also i am facing same issue.

Problem not resolved so far

Sir, I got a deep scratch on the body of my RE bike (Himalayan granite black).they don't respond to my calls or msgs.It is one month till now, I am given only false sympathy for removal of the scratch.So kindly look in to my matter and take necessary steps .please!!! please!!!, it's my earnest request .It hurts when one of the expensive bikes got scratch for nothing...

Hello sir,
i have aRoyal Enfield 350standard Bike Chassis number for the same is ME3U3K5C1KN580397, which was purchased by me in jan2020, and yesterday i found that my bike chassis has broken in very short period of three years, very disappointed and after complaint on service center they are saying bike is out of warranty after three year.
very poor material is using in Royal Enfield
Jatinder singh
[protected]