[Resolved]  Samsung India — 1 ton samsung ac and 1.5 t samsung ac. fixing wrongly

Address:

Reliance Digital , Vidyaranyapura road, Bangalore 97. My address No 1&2, GUJJAR MANSION, 12 th A crops, Sir M V Layout ,Thindlu, Vidyaranyapura post, Bangalore- 560097, 560097

I purchased two air conditioners from reliance digital vidyaranyapura pura road, near najappa circle, bangalore.560097 on 11/02/19.
People from reliance digital came for installation on 17/02/19. Sunday
In the first instance they fitted 1.5 ton ac to 1 ton compressor by sheer negligence. But cutting the connecting screws telling that they are unsure.
Next when they went to connect the 1.5 ton compressor and the 1 ton ac the same problem occured. Now also they went to cut the connecting pipes for which i objected. Then i came to know that the ac has been wrongly fitted. They accepted their mistake. Now once again they interchanged the ac and fitted. They are telling that no gas is leaked. They only had told that once we fit ac if we want to shift the entire gas gas to be refilled and now they are telling no is no gas wastage.
Added to this the machine is making lot of noise during operation. When we asked about this they are telling that all samsung ac machinery will make noise. Before selling their instrument they told that the machine is 11 pole and noise free. Now they are telling that all samsung ac will make noise. That are not listening to our pleads
Added to this there is no backup light in the remote and it is very difficult to operate during night when we are sleeping. If we want to make slight adjustment we have to switch on the room light and then use the remote. This is too bad. Hence u request samsung company to give justice to me. You should send samsung technicians to install the machine and not the technicians from reliance. If not your company will loose reputation.
Many local models like voltas, toshiba ac are running smoothly without any noise. They why samsung which is much costlier than local models make so much noise
Please give justice to me or refund my money so that i will purchase local models at a much cheaper rate and save money

Hoping for urgent attention
Chandan b
Ph [protected]
Mail id [protected]@yahoo.com