Samsung India Electronics Ltd — Defective mobile hand set

Bansi lal Dhar

from Udhampur, Jammu and Kashmir

Address:

Jammu, Jammu and Kashmir

After the purchase of Samsung Mobile GRAND PRIME MODEL SM-530 on 18/04/15 it developed a fault that it gets hangup while operating. I contacted the company they checked the device remotely through remote control number of times and when the could not rectify the fault they asked me to visit the service centre. I visited the A.R Electronics Jammu who is the authorised serve centre in the first week of July 15 the device was there for two days they set it at the factory level and handed over to me for further observation. Its error had not gone it was still there.I again approached thee company through phone calls and through mails and contacted the following persons on phone and after great exercise they again directed e to visit the service centre as some senior engineers would have a check up of the device.I deposited the mobile set with the service centre in the last week of August 15. It was again there for more than a week and I got a message to collect it and keep it under observation. I used it but the error was there. I contacted the management and requested for its replacement but they refused it to replace for the reasons best known to them. Names of persons whom I contacted MR. VIKAS KAUMAR SENIOR EXECUTIVE MR SANOOP KAUMAR -DO- MR AJEET MR DEELIP KUMAR MADAM NEELAM SENIOR EXECUTIVE AND OTHERS Now I am submitting a complaint through you concern and in case no reply is received I will proceed legally MY NAME, , , , BANSI LAL DHAR CONTACT NO [protected] E MAIL...[protected]@gmail, com

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Bansi lal Dhar

from Udhampur, Jammu and Kashmir

In response to the above complaint I received a call from Mobile No [protected] and caller told that he is from Samsung Claim section and stated that my claim of refund of device cost has been approved and asked me to send the copy of the bill .The caller also provided me the email on which I should send the copy of the bill .So I send the copy of the bill on e mail i d claim.[protected]@india .com.On the other day I received a call to visit the SBI ATM and received the payment .I was provided withe the Traxn. ID which was[protected] since thee texn I d did not work so they informed me that they will remit the claim by bank transfer and first I should transfer Rs 1lac in the in the ICICI bank and I will get a cheque for Rs 1, 13, 500 ( One lac mine and 13500 refund) so accordingly I transfer Rs 1 lac to the one KAILAS SINGH whose account Number was sent me me by an SMS ( Which reads A/C no [protected] ifsc IBKL0000233 ) sender was[protected]. I made a successful payment of Rs.1 lac which was credited to the account referred above. On 15the sep 15 I received a mail stating that they have initiated payment of Rs 1, 13500 through a cheque of ICICI bank branch sector 18 nodia . The mail came from the e mail i.d claim.[protected]@india.com. The cheque bears the Account No[protected] and cheque no is 074599, I wa told that the cheque has been deposited in the SBI bank branch Chandi Chowk New Delhi. When I called the SBI I was told that they have received no cheque on 16th sept I rang them and I was told that there was some error in the cheque and they will issue a new cheque till today there was no information the Phone No [protected] is switched off . On an enquiry I located that the the above said account is on the name of Sandeep sharma R/O B-227 FLAT NO 9 4TH FLOOR NEW ASHOK NAGAR AND THE OWNER OF PHONE NO [protected] also is registered on his name. The phone No is of AIRTEL and it is in DELHI. I have also come to know that he has cheated many persons on the pretext that he is I/C samsung claim section. and has extracted huge sum of money from them I am enclosing the copy of the cheque . Please lodge a complaint with the authorities and also inform the public please not become his prey
MY NAME BANSI LAL DHAR
E MAIL... [protected]@gmail.com
mobile.. [protected]

Bansi lal Dhar

from Udhampur, Jammu and Kashmir

I want to inform the public particular who have some claim with any concern not to fall in net of one Sandeep Sharma and Kailash Singh Residing at B 227 flat No 9 4th floor New Ashok Nagar Nodia having created fake e mail I D showing the particular companies claim department . The if any body receive a call aying that the claim has been approved please verify it before proceeding further. I have been cheated by the above persons by exreacting a huge sum of money from me and have created a account in the ICICI Bank Branch Sector 18 Noidia under Account No [protected] and issue fake cheques ( copy sent in the complaint) I have lodged an FIR against the persons and request this fourm to please lodge a complaint with the authorities . I have sent detailed report in my previous report
bansi lal Dhar
[protected]