[Resolved] Samsung India — Mobile phone

bhavna31

from Noida, Uttar Pradesh

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	samsung service centre noida

I have purchased samsung galaxy on nxt from flipkart on 29 oct 2016 . on 10th dec 2016 it suddenly stopped working. there was a message that was coming of operating system and i know it was an software issue. i went to samsung service centre in noida on 13 dec 2016 and they kept my mobile for a day and told me that there is moisture in my phone and mother board needs to be changed and it will cost 8800rs. i know that there is no such single incident that liquid went into the mobile and they are telling lie just to earn money. i am using mobile phone from last 10 years and used different brands like sony, nokia, micromax, lenovo and never faced this type of problem. and i am really disappointed with the mobile and now with the service centre. i request to kindly help me and get my mobile repaired with no extra cost.

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Jan 22, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd