[Resolved] Samsung — Mobile problem | |
As per the service center, jaipur (mobile [protected]), mother board will change in phone but service center asking money to pay for changes. I want to ask samsung team why i should pay as on first visit they did not tell this mistake as when it was in warranty and last visit to center they are saying for motherboard will change as phone is out of warranty now.. Will samung help it loyal customer..or not .??? SERVICE REQUEST NO- the reference number is [protected] AS I MADE COMPLAINT ON 2 JAN 2021... 7 DAYS HAVE PASSED...NOTHING HAS BEEN DONE TILL YET...EVERTIME SAMSUNG WRITE MAIL TO US (Please be assured, the concerned team will contact you at the earliest to resolve your issue) EXCEPT THAT NOTHING IS GOING ON WITHIN 7 DAYS . NO BODY HAS MADE CALL TO ME REGARDING MY PHONE REPAIR SOLUTION... IF SAMSUNG WILL BE STRICT REGARDING THIS PROBLEM THEN ONLY PROBLEM WILL BE RESOLVED OTHERWISE SAME ANSWER EVERYTIME WILL BE REVERTED BY SAMSUNG TEAM. From-: CONTACT PERSON:-- Arun Betala, Mob- [protected] mail id [protected]@rediffmail.com Was this information helpful? | |
Aug 14, 2021 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jan 11, 2021 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |
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+91 89 3993 9899 [Customer Care]
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I have purchased a new Samsung phone A50s in the month February 2020. Was absolutely working fine till I got a new software update in the month of September 2020. From there, my phone started restarting every 5 to 10 minutes, and I couldn't use my phone at all. I tried all best possible options by going into settings instructed by the customer care team, but nothing resolves my issue. Finally, I decided to visit the service centre to check the actual issue. (Service centre Location: Kollam Dist., Kerala – Icure solution, Address: 10/1160A, Krishna Jyothi Building, Near Indian Bank, 10 Polayathodu, 691001) They had kept my phone with them for 2-3 days and they called me & informed that during the software updation there was a software bug due to which the phone was creating the issue, we have done minor bug fixing till now the phone had not restarted you can come and collect the phone, incase it restarts again you can bring it back will get the motherboard replaced.
When I was using my phone during Feb to sept month – I used to keep my phone in my pocket due to which there was minute scratch on the screen which is nothing to do with my phone restarting problem. The service centre Incharge itself said that the actual problem is with the software bug which defect the motherboard. Replacing motherboard is the only final solution to this problem.
But now it seems the scenario has changed and today I visited the service centre, they completely denied saying that because of the scratch on the screen your warranty is cancelled and cannot replace the motherboard. (Pls note: My warranty is expiring in the month of Feb 2021.)
I am a regular Samsung phone user and have been using it for the last 12 yrs, never experienced such issues and when I actually need support from the team you guys are completely neglecting it. Very Horrible and pathetic experience. Worst customer service at your online call centre! absolutely disgusting service! (Service request no: [protected], [protected], [protected]) I launched multiple complaints last couple of months, but till now I didn’t get any good response. This really makes me want to switch to iPhone now. It's honestly sickening the fact you asked for 8k to 10K Rupees for replacing the motherboard which is not even my fault. I'm tired of wasting my time on the phone with your support people. I'm done with the lack of support from your "support staff" and the complete lack of service from your "customer service" department. I used to love Samsung but after this not too much. I'm never buying another Samsung product again. There seems to be no accountability and plenty of scope for fraud
please take action against your technicians who are rogues.
It’s my humble request if someone can look into the matter and help me in resolving the issue would be really appreciated.
Hoping for a positive response
Kind Regards
Arunkumar
+91 [protected]
[protected]@gmail.com