Sansui India Complaints & Reviews

Respected Sir/ madam,

I have requested customer care for hanging my led on wall on 5 Nov. Reference no. is given to me is PAT[protected], and they told to me that my request will be fulfill by 4 working days. He has given No. and name of service center, which details are given below-
Sheetal service centre- [protected]
Svc center- [protected]

Sir, from service centre they didn't come and when i received a call from them, they talked very rudely. Sir this is harrasment to me. Please do needful.

Thanks
SUMIT KUMAR JHA

With due respect I want to say that I Om Parkash, Advocate and Senior Citizen retired from CSIO sector 30 Chandigarh bought a Sansui 43 LED from NEXT Chandigarh sector 35 ON 29/10/2016, the LED
was delivered on 29th evening when the delivery boy was asked to check the LED he insure that the LED has been checked and is totally fine and the installation would be done next day .The next day when the installations person came they said that the LED is
defective and can not be installed, the LED was immediately taken to the NEXT showroom and asked was the replacement but the owner Rehan said i would be replaced and it would be done within few hours but the LED til date has not been replaced nor taken any
action in respect of continuous request.Every time I call and request to the change they say that it will be done soon even the arear manager has been called so many time but still its useless, I being a senior citizen is facing such a harassment by your staff, this
is the first time that i have switched from the company sony and samsung and it is my biggest regret that I have done.The day i went to buy the LED you promised so much and now when I have bought your product its seems like a useless consumer .

This mail is to just inform you that you are the one of the worst service provider that I have come across in my entire life and hats off to the person who prefer brands like sony, samsung and LG over
one the worst brand like yours.

I have purchased Sansui LED TV 43 inch 4k Ultra HD Model SNA43QX0ZSA from Sargam Electronics Uttam Nagar New Delhi. The payment was made on Sunday(23.10.16) and TV was delivered & installed on 24.10.16. I am not satisfied with the product due to following:
1. 4K Media does not run on the TV even tough it is mentioned to be 4K TV.
2. No backlit.
3. Contrast very poor.
4. There is bliackness at the borders.
In view of above submission, it is requested to take back the product and refund my hard earned money.

Dear sir

Model no: sjx24
Sr. no:[protected]
—
As per above detail i bought sansui led in january 2016 from thane - maharashtra, and this led in not working properly, only volume is coming
And not comes display. our product is in guaranty period. so i requested you to please registered our complaint and resolve the problem.

Confronting same issue twice in a year. It is not worth of purchasing.

There is red thin line appearing in center of the screen and sound issue. It was happened in march'16 also and now again same issue accumulate. I have purchased tv in aug'14, sansui due to the brand name and attempting to repait it.
Please help me with replacement of my tv, i do not want to repair now.

Regards,
Soeb shaikh
[protected]

I purchase the sansui led tv 28" on dated 20/11/2015 sr. No[protected] from hari sales corp. Samalkha haryana on dated the tv persist some problem. I called the customer care our service technician attend the complained after checking he say that the service is done on the chargeable basis it not cover the warranty if the company gives the one year warranty please justify what it covers
If you have not necessary action regarding this matter with in 10 days after that i go through the legal procedure for that wholly responsible are you

I bought a new air conditioner, but no one came for installation, even I called customer care under complaint number DEL[protected] but no one visit after 72 hrs... However they said there time is less then 24 hrs...all the time they just gives visit time but no one visit, even they gave there manager's number and he also provide time only like it will be installed tomorrow, then again called then replied as will be installed by tomorrow morning but no one visit, we just wait at home and cancel our plans in impression of that they will visit... Just wastage of our time. Third class service.
Regards,
Hema Rana

I have purchased a led 40" from YOUR company on 6.2.2016.It is not working since last one month.I lodge a complaint on customer care vide no JAI [protected] .one day service engineer came he told me that some part have damaged which has to be changed.Today I talked Mr Rakesh area manage on manager he told me that damage part is still not available when it will be available he will replace it.I want to returned this faulty TV.pl. help.

I had purchased led 24 inch tv rukmini traders goa on 24/6/2014, suddenly screen turned white in june 16, i hd purchased this expecting aquality product.. Nw the service techician advise to change the panel cost 9k. I wanted to knw whether i was eligible for only one or two year warranty feom the date of purchase.., can this be repaired instead replaced.

For a common middle xlass this much amount matters amost.

Looking for a favorable reply from the renowned brand..

Thank you.

Abhijit pednekar

Sansui brush 32" TV takes 25 minutes to start. When u put the TV on, it is blank there is no sound and no picture and this goes on for about 25 minutes in between one can see a flash of vision. After about 25 minutes i.e. when the TV is hot you see the picture but in horizontal lines and a broad vertical line as if the sync is out. At this time I put the tv off and on or the set top box off and on the change in signal starts the picture and audio. after that the TV works even though it becomes blank often. I donot know if there is any better way to explain this.

I had purchased Sensui Split AirConditioner on april 2016.
AC has been not cooling that well since day I have complaint 3 times in this duration, they solved the issue but issue regenerate again I am very disappinted with this product and i want to replace for this now .i have called your customer care number and they provide me another guys contact number .he is not responding, , he is still busy,
Please solve this issue asap.

I have purchased this tv in december 2015. From day 1, it is giving me problems. Tv speakers are replaced, power card replaced and now for last couple of weeks tv is not switching on either from remote or from manual buttons. I need support to get my tv fixed completely or replace my unit.
Out of multiple complaints, latest two complaint numbers are: gha[protected], gha[protected]

I had purchased this tablet in November 2015 and it is still in the warranty period. As it is still in the warranty period it is presenting the following problems-
1. Battery draining quickly
2. Hangs and lags a lot
3. Keyboard is not working
4. Very slow processing
5. Processor is very slow
6. Very low hours available for WiFi usage on battery
7. SIM card slot not handy

Tablet puchase form shop direct tv ltd
invoice nol [protected] dated 5th september 2016
product serial no. [protected] not working and not able to charge, even not able to contact service station located on web site and personlly visited but there is locked and came toknow closed since long

Can you provide a service centers working live in Ahmedabad

Mobile no [protected]
mail id :[protected]@rediffmail.Com

मैंने Z15 model no. HA1S7. मोबाइल लिया लेकिन वो सिम डालते ही बंद हो गया जब मैं उसे सरविस सेंटर पर लेकर गया तो उनहोने सिम sim slot की एक पिन तोड़ दी जब मैंने उनहे वो दिया तब वह टूटी हुई नही थी अब वे उसे ठीक करने के ₹ 290 माँग रहे हैं मैंने ये मोबाइल 31:08:2016 को खरीदा था
मैंने इसे Bhagvati complex वाले सरविस सेंटर पर दिखाया था जो second floor पर है वहाँ का मैनेजर शायद Mr. Aashu है
ये उनहोने मेरे साथ धोखा धड़ी की है mobile को कसटमर के सामने ना चैक करके पीछे केबिन में ले जाकर चैक करते हैं और इस तरहा की गड़बड़ करते हैं
अब मैं कया करूँ ₹800. का मोबाइल है और ₹ 290 मैं एक ऐसी सरविस के दूँ जो धोखे से की जा रही है इस हरकत से कमपनी से विशवास खतम सा हो गया है यदि मेरी समसया का समाधान नही हुआ तो अागे आपकी कमपनी के product खरीदने के बारे मे मुझे सोचना पड़ेगी

I had purchase sansui led tv 42 inches at 25 Jan 2016 . Last 2 month ago it have led issue I complaint at service centre but last 45 days they didn't response a single msg ..only one point they say I mail to senior but no response from sansui .last 45 days I have no television at my home . And i didn't have positive response from higher authorities from sansui department.
My emailid [protected]@gmail.com

Complaint no [protected]. With respect to complaint number slash plus which was purchased in Nov 2012 was given for repair . as the spare part was not there asked for buy I have given rs9030/- extra to buy new TV . while taking I have given the TV remote and other spare parts with that along with box . now they have given TV with out remote and with out warrenty card . first when I purchase from dealer same warrenty card was not given told that it will be punched in the service center . now the same is repeated . if I asked the man with number [protected] he is telling to register complaint . when I call [protected] to register complaint they are asking warrenty card .and given some number[protected]. In which he not receving the call only.
Questions
1) whom I have to give complaint .
2)if not able to give good quality product then why you gave such waste product to customers by taking lot of money.
3)in three years by taking thirty thousand if you are supplying such a poor quality product I am only ashamed that I have chosen such a worst brand product for ever.
4) If the company is not maintaining the spare parts for three years then why you release such product to market just to cheat customers by taking money.

This clearly indicates that your company is cheating by giving duplicate and worst product

Hi,

I had purchased a Sansui LED TV since 20/10/2016. After one year of purchasing upto till date i have facing lots of issue. Just like Panel fusing sound & screen failure etc. I have registered complain so many time. After the servicing it will become dead. I really frustrated after purchase this LED. I want exchange this LED because i have spent on it around 26k this is not small amount and pls let me know when i will expect your response. If you need any document pls let me know. In future i cannot buy any sansui product and neither recommend anyone else.

Further any query pls feel free call/mail to me @[protected].

email- [protected]@gmail.com

Subject: replacing
My name: s. B. Sharma
My city: faridabad
My complaint against: sansui india
Complaint category: electronics appliances
Claim amount (Approx.): 18500
My complaint description:
I purchase sansui led tv on dated 30.11.2014 name of s. B. Sharma from bagga electronics main market no 5 nit faridabad 121001 with 3 years warranty but at the duration between 8.8.2015 to till now 4 times change led panel but not working properly our complaint details
1- gur[protected] dated 8/8/2015 change panel
2- gur[protected] dated 25/8/2015 change panel
3- gur[protected] dated 18/7/2016 change panel
4 gur [protected] dated 29/08/2016 again required change panel
30.11.2014 to till date he will change 4 times led display but he is not working properly this is under warranty only 3 months but after 3 months he is scrap or pay rs 16000 thousand change led panel so as per status of complaint we required change new full led. Not change panel as per comp lent details sansui engg unknown or faulty this unit so kindly conform why this problem repeat again and again. We ask always but not ans sansui engg why this problem repeat so kindly change my new unit urgently. We loss trust of this unit
So kindly accept of my application and do the according action for the above application.

Respected Sir,
Myself Kailash Wanarase having your product that is sansui led tv 40 inchSJX40FB-9XAF
Sir, I was given aalready 5 to 6 complaints to your engineer but always he comes open the bracket & then push the pin socket after that 10 to 15 days tv working properly but after that same negative pictures comes .
this thing happen again & again in 15 days interval
so i am irritating because of this
Give me Proper solution