Sansui India Complaints & Reviews

I have bought a sansui led tv at 06/07/2015,
(tv model number is 20hb sjx)
I bought this model from my home town at (cd electronics). before few days ago i facing some trouble with product.

I have also trying to connect with your trollfree numer, but this numer showing is my mobile, number is incorrect.

Kindly help me.

Please solve my problem as soon as possible.

With regards.
Shah mortuja alam
Nagaon, assam
[protected]

It since two days that i had called customer care to register service for sansui 21inches tv, which is not working and has been in dysfunctional state for more than two days. I received a call from executive/ local service center on 27th june, at 10.30 am and i requested him to come after 6.30pm. Despite his commitment that he would call me after an hour and would visit, i never received the call again, and after that, there is no response when i am trying to contact the number. I did call customer care ([protected]) again on 27th june and shared the complaint again but call center executive only try to convincing only and he is not given any response for service delay. So i am angry with them and after call center executive cut the phone and he was called me his personnel mobile number [protected] and used the abused language and told me that " it is my number whatever you want to do it, in un parliamentary language. So i feel the the bad experience with customer care in my life and the sansui company was not maintaining proper steff/service /response

I would like to inform that it is happening from last 4 months, i raised my complaint so many times, technician came on site but still we did not get any kind of resolution for the same.15 days ago technician came with the approval and he said we will change your led but still nobody came.
From day one i am getting problem from this led.

O guys i am very upset from your services and i want you to change my led any how and i can't wait more. Otherwise i will take legal action for it.

Its since two weeks that I had called customer care to register service for Sansui Refrigerator, which is not working and has been in defunctional state for more than 2 weeks. I received a call from executive on 22nd June, and during that time I was in office, and I requested him to come after an hour. Despite his commitment that he would call me after an hour and would visit, I never received the call again, and after that, there is no response when I am trying to contact the number. I did call customer care again on 25th June and shared the grieviance and they assured that reminder has been registered and I should receive call on 27th June. However, I didnt receive any call on 27th June. This is absolutely unprofessional and I would request to take action on Priority. On 28th June, I am at home and I would request the company to send executive.

We purchased sansui washing machine on 21st January 2016. After two months, its spinner stopped working. we called to the customer service but they didn't answer to the problem and complain is not registered. After two to three months, we again filed the complain and it is registered. serviceman came from the company and checked the machine and told that its motor wire bitten by rat and its whole motor parts will be changed but we need to pay for it around Rs2500. We told about the warranty but he was not ready to listen us and want us to pay. we talked to his authority on call and they were ready to replace but he refused to replace and his authority told us to pay for the service charge but nothing is repaired yet.so, we refused to give.finally we returned the serviceman without machine get repaired.

Hello Sansui India,

Hope i am writing this complaint to right person

Myself Tilaknayak H, i bought your sansui 1 ton Ac in flipkart 3month before(7th mar 2016, invoce no : blr_jig_01L[protected])

@ begining it was good and efficient cooling was awesome, but as per my observation from last 20days, its not operating effectively and cooling a room of 10*10 with all closed doors itr requires more than 4hrs.

I raised complaint on this, as per technician comment he observed a leakage in ac gas and refilled it.

I dont know he was right or wrong, but after refilling Ac gas also their is no change in AC operation.

I hope sansui india team will respond this complaint & will initiate action directly.

thanks
Tilaknayak H
[protected]
[protected]@gmail.com

I am purchasing sansui spilt ac on flipkart.com but ac not cooling in my room very slow cooling my room size 10x10 but ac not working iam call to sansui customer care but not resolved my problem. Please sir resolved my problem my no [protected]after multiple complaints to helpline an engineer came for a cursory visit, said its working fine and despite us telling to wait and check cooling, he left, and switched off his phone

We baught a five star Sansui AC from flipkart on sixth june that was installed on 9th june. Worked for four five days and stopped working .after multiple complaints to helpline, there area managermr yadav, and their branch manager, an engineer came for a cursory visit, said its working fine and despite us telling to wait and check cooling, he left, and switched off his phone.
We are in a soup as a customer.

God help sansui customers in india!

Dr Shelja Jain
Delhi

I bought sansui split ac one one weak before its in door unit is not working even i kept in 16 c. Room is not coolling what i have do now . I bought from flipkart .my mobile no :[protected].

How this customer care service contact to customer they even not asking name of the customer in complaint form this very wrost and waste company do not buy this waste products of this company and waste website

I purchased one mob-sansui-st71-pro tablet through shop direct tv limited, auto cars compound, adalat road, aurangabad, -431005, india. I placed the order on[protected] with cod and the tablet was delivered in the first week of june 2016. The tablet was alright for few days only. The power on/end button struck up inside and it does not boot. I wanted to make a complaint but there is no mail id for making the complaint. I tried to submit a complaint through the company 's feed back but every time after typing all required details when click the submit button, it is not at all delivered to the destination but shows ' some error occurred" ipaid rs.4999/- for this total waste.

I installed an LCD on 3 june and complaining about its disfunctioning part since 4 june .
I've complaint nearly 20 times since installation. Experienced worst service .
Company must look into the matter as we had put our faith in it by purchasing its product.
Look into the matter as early as possible or CONSUMER COURT will be considered as next option .

Dear Sirs,
I regret to inform you that yesterday on 15th May 2016 at 21:00 PM I purchased your LED SMC50FH16X50 from your reputed dealer named Sony Electronics Jhanda Chowk, Vapi Gujarat

I kept the cardoon delivered in my Flat Un- Open waiting for your service engineer for Installation.

Today your Service Engineer Mr Dharmesh visited my Flat and open Cartoon for Installation and Immediately he noticed CRACK(Damaged) Screen and reported to Dealer and service station as well.

I took LED and handover to the dealer at 13: pm with a assurance that he will arrange replacement soon .

Hence requested to assist me to get replacement as soon as possible as I already paid full Cash to the dealer whose No is [protected]

I shall be grateful to Sansui staff

I have already registered complaint sur[protected],
But after 2nd june no responded positively, even they have taken 1600 rupees and bill and warranty card is also taken from them...
Now after several call, they are saying, we will update you...
Really unhappy as after spending @ 70 k for tv, we are without tv, this service is not expected.
Please provide us alternate tv till you repair or replace tv
We are left with no option than wait...
Please help.

Dear sir,
I bought a sansui cooler from prakash sales agencies jabalpur before one month,
Its plastic body is having manufacturing defects sso that all athe water is spilling around and cooler is of no use.

I already complained service center. But they didn't shown any response
Kindly insstruct your dealer in jabalpur to replace that cooler.
Thanks

The concerned mobile SANSUI U55 IS NOT CHARGING. Snapdeal is not helpful.
I need a replacement. If this model is not available atleast something that will work has to be sent to me.
I grew up in Singapore (childhood) and has good regard for Japanese items and failed to understand how you could put such poor product in market.
I paid the amount through my Debit Card.

Hi sansui team,

I have an issue on installation of my 1 ton ac after purchase on flipkart.
Some team on behalf of you came to my residence to install the same but during installation the team not listen a single request from available lady at the same time.
They installed ac very near building roof and its fan they installed very near to ground as we requested on safe side as we are living in independent row house.

So we are very unhappy after giving complaint to flip kart not getting proper response.

Cooling of system effected by the same & for fan safety point of view it very risky.

By confusing they have got more charge aslo 2250 +tax etc. But service was very poor.

Sending this complaint direct to you bcoz i ma expecting some support from your side to safe your brand value other wise third party doing wrong things with your customer by misbehaving and falls fitting if you saw my near other company installation who charge only 1200 then you can easily check the difference.

Hope you can under stand my pain and will support me

[protected]
Kulwant singh

I have purchase led tv and we are getting some pitcher quality issued from yesterday night like screen pitcher automaticly convert in white and in 1-2 secound as well as screen. Kindly resolve this issue, your custmor care not responsed properly and also he said samefull thing about sansui (Or lelo sansui) so please resolve the same as soon. We are good cunsumer of sansui we already using sansui appliances since 10 year.

Hi.. My name is paramvir thakur, chandigarh (Ut). I have purchased one sansui led tv 40 inch model smc40hb 21c/cf imei no.[protected] from prince enterprises shop no 1797, dmc sec-38 west chandigarh.. The dealer of shop while purchasing the item had intimated me 5 year warranty of this product.. But when i opened this at home the booklet has printed only 1 year warranty.. I contacted my dealer about this and he further contact ur coustomer cell and they informed to dealer that warranty period is 1+ 2 year and but ur coustomer care attendant was also not sure..
I have been cheated by the dealer by providing wrong description of the product..
It is my request kindly intimate me the exact warranty period of my product as per above detail..
Thanking you
My email id - param. [protected]@gmail.com

Sir, I have bought a 26'' kyuu ten LCT 264/324 on 2007 last year, after installation (Wall Mount) with in one year I face lots of defective problem that very LCD set .
Already your authorized service center sending his expert 4th times in my house and I pay for repairing cost of rupees 10'000 (ten) thousand to your service person
Really that is a very poor experience about your low quality that very LCD set because till now I face the same technical problem as a customer it is tomuch for me .
Sir now I am waiting for your prompt action about in this defective LCD set
Reg.
Smt Subhra Das,
15 Sree Pally Road No-4, Near-Litter Angel School, Kathal Tala, Post-Siliguri
Dist-Jalpaiguri(W.B) Siliguri-07, Phone No-[protected]

I had purchased your company (Sansui) washing machine. By a month ago it developed issue with regard to water flow and searched for direct service center of Sansui and found one is Pondicherry. Raised the issue mentioned above to the Service centre executive and waited for spare part but to my disappointment was told that there is no availability of the desired spare part. This is a very pathetic situation for a Company like yours. Don't know whether India is the place where branded top companies like this loose their quality in the long run.