Sansui India Complaints & Reviews

Hi,

I got my complain tha[protected] logged on 28july2017 at 12:24pm. I got a message from sansui that technician dilip singh will be visiting my house on 29july2017 at 3 pm. Since i did not get any call or nobody visited my house yesterday till 3pm, i called to dilip on the given number by sansui message. He told me that he has not got any info/message about my log. I waited yesterday for whole day with the hope of somebody visiting us but sorry nobody came or called me giving updates on it. Today again i called to dilip to enquire if he is coming today but he told me that he is not going to come as today is sunday and even he does not have any info on my call log. Once he goes to office on monday then only he will get to know about my call log.

I thought of informing cc about dilip's response so i tried calling customer care also since yesterday even i tried calling the cc number 25 times continuously but everytime it was coming busy so i could not speak to them.

I am waiting for the whole day and nobody is visiting us evenafter 48 hours of logging my complain. And even nobody is bothering to keep me informed about technician visiting update. Sansui has completed his formality by just sending a message to customer but did they confirm if technician has visited customer within stipulated time period 48 hours. No.

With this i understand there is big zero customer care at sansui.

I am not interested in this tv anymore please take it back and refund me its cost.

Thankyou,

Model no-SJX22FB
sl. No.[protected]
There was picture problem on my led tv. I had booked a service Call on 22nd june. They took it and opened the panel. Now they aren't solving the issue even after 5weeks. Now when i call them, the're showing very rude behaviour. The company doesn't give any satisfied answer about the service delay. Too much cheating... Such a cheap company.

Sansui display is gone and you guys don't care to respond. How many times i have told you to take care and respond to the respective customers for their problems. Your company sansui is the worst service provider. You not even receive calls neither do you reply on emails. We spent 40k on this stupid thing which didn't work even for 1 year. Its display is automatically shut down. Do something or else shut your company. You have to take care of your customers.

Dear sir/madam,

I purchased two sansui led tv ‘s of 42 inches one in may and another one in august 2016, both are located in different flats. It has been only ten months since i purchased the tv. Suddenly there has been faults regarding the display of both tv's. A black fog/shadow appears along the bottom-corners of the screen causing a huge inconvenience.

I have registered complaint around 4th may 2017. My customer reference no is mum[protected] and doing follow up till date. After having a conversation with one of your help centers its is due to dust. Then support engineer took both tv’s to service center (Asi-[protected], mulund, mumbai, maharashtra.) two times for same issue now white spot/lines appeasers around the screen on both tv’s. Service center manager said that "it is due to led shadow". I ask to write on email or share your email id but they have not shared email/email id.

I have been a fond consumer of sansui products until now when i have been cheated and misguided by your company regarding the quality of the product and also the service provided by your help centers.
Your service center closed my request but an issue is not resolved yet. I have four sms’s stating that my request is closed. I got called on 18th july from a zonal manager (Mob: [protected]) saying ”we will resolve this in next three days” today is 26 july but the issue is not resolved. I called him on mobile but it is switched off.

Now buying sansui products seems like a very big mistake. I am highly disappointed with your services. Please see to it that you are actually taking measure-out s to fix our problems and not just make false claims. It would be highly kind of you to do something about this problem regarding my televisions and for once prove yourself to be giving worthy services at moderate costs.

Thank you.
Yours sincerely
Swapnil shelke mob: [protected]/[protected]
Add - 1/4, ramwadi, hariyali village, vikhroli, mumbai. Maharashtra - 83

Hi, my name is anuj (Mobile no.[protected], [protected]) i have a sansui tv model-ledtvsjx24fb-2ctf. I cannot change any channels, can’t change the volume of the tv through remote where the tv remote is functioning in other tv. I have complained on mobile no. [protected] to the sansui service station jajpur town jajpur odisha (Omm guru service) on 20th june 2017. After contacting the service engineer came at 1.00 pm and repair the sensor and charged me of service charges of rs 600.00. I paid the amount. But same day evening i face the same problem. I contact the serivice engineer who repair my tv, he came after 5 days and told me that the remote is not functioning well, i have to check it and take the remote. After that i have severally contacted the service point and also the the concerned engineer having mobile no. ([protected] & [protected]) but no one is picking my calls nor attend to repair my tv. So pls do the needful and my solve my issue.

Hi dear, my name is rahul i bought a sansui 32 inches tv on 24 april 2017 from sargam electronics janakpuri its been only two months and the display of the tv is gone now. Its not working properly at all. I tried to call customer care but customer care representative are very rude i try to explain them its only two months they gave me a number to call [protected] and [protected] and speak to sanjay who is supposed to be head but he never answered my call i am keep calling his number from last two days i called customer care again they gave me a new number to call which is [protected] ashish who is head as well but he did not even answer my call now one technician came to my place today [protected] madan he said their is a issue with a part which they have to order which will atleast 10 or more days. I trusted this company thats why i bought this tv but how come this problem can happen its only two months. Even if the problem happen they should replace this piece with a new one. I tried to tell that technician he said there is nothing we can do just wait for 10 days which kind of service you guys are providing i[censored] guys does not have parts available so why you guys are giving worst customer service like this. I want this defective tv to replaced now why i will be using a defective tv i have 2 more tv samsung and sony they never ever gave me problem like this. But why you guys are playing with customer like this. I am so pissed right now.

Sir,
I purchased the above mentioned mobile (4g) and the charger on 30/11/2016 from newalipore shop kolkata - 700 053. The mobile charger is not working from two days back.

I think it is under guarantee. Will you advice what should i do?

Thanking you,
Yours faithfully,

Sankar prasad bose
Mobile no:[protected]
Date: 17/07/2017

I have bought sansui led tv on 02/01/2017 from mangalam kolar road bhopal. The tv is not working since 02/07/2017, the technition said that the motherboard is not working and it will be replaced within 1-2 days, now it has been 8 days and no action has been taken.
Please resolve my problem!!!
I want my tv to be replaced as it is in warranty period.
Thank you.

I have bought the sansui 1ton 5 star ac one month before. From the first day there were some sound coming from the ac so i complaint in the service center. After a week person came from service center and checked the ac, he showed me that there is one pipe inside the ac which is totaly bend. It was a manufacturing defect. He told me that within 1 day someone will call me and give me the solution. I waited but no response than i called again in service center and again two other guy came for checking the ac. The person was so irresponsible that he was literally treating ac very badly and he also checked and after he went ac start leaking water and cooling also went down and the ac body appear to be old. He also said same that someone will respond in 1 day again no response. Than again i called and they said again they are sending someone for checking the ac. Now i dont want them to check the ac because that has been already done two times before and service guy made the ac condition poor. Now i dont want this ac because this is all damaged by service persons and also there is manufacturing defect. I want a replacement but no one is listening. Called so many times in customer care no response. Called all the managers of service station no solution. I want solution. I want ac repaced because comapnu sold me the defected product and companie's service person also make it more worst. I dont wana use a defected product. I have paid for new one i want a new one. Otherwise i have to go to consumer court. Against the company and service station.

Sansui harizon 2. Purchased through online. Very very very very worest battery. Touch also not good. I am feeling frustated with this phone. Using for normal calling and with in 6 hours battery will be eampty. If data activated then it will give 3 hours max. Is this mobile phone or land line? Mobile made in india but battery made in china. Shame on you sansui team.

My sansui led tv 40" display has been stopped working, raised the complaint for the same on 6th june 17. Till now there's no response from service center on resolution (Product is under warranty)

Here are the details for sms received from sansui

Dear customer your reference no is tha[protected] pl give response code r35324, if receive call within 1 hr. For online amc visit www.vgservice.co.in

Tha[protected] will be serviced by arun[protected], svc point [protected] provide scode s66336 only if satisfactory job done, appt dt-07/06/17, 3:00pm

Pls look into it at earliest to avoid further escalation with appropriate authorities

Thanks!

I booked for service my sansui lcd tv and complaint no. Is kol[protected] on 30th may 2017. Technician came 3rd june. He open back cover and closed. Report me that our office call you 5th june 2017 and take rs. 600.00 for service charge through a bill but there is no bill no. Only written authorised service centre "sreesh touch". But till today no one call me.

Hi sir i m following up 4 last 10 days to replace panel under warranty bt no action till date by service statistation is intentionally delaying to replace the panel as my warrant a expiring in october 2017. My led panel model no is sjx40fb-9xaf and my complaint no is gur[protected]. Very poor service witnessed toll date... Pls expedite to replace panel

Unable to get serviced my tv in time span of 23 days..

My tv got repair and i have a warranty to get serviced it from authorised service centre and they are dragging to days finally it is reaching almost a month still not able to get it serviced. Requesting you to kindly help and take necessary action to make it resolved.

Details:

Service number:
Vij[protected]

Dear sir,

I have purchased a sansui refrigerator in december-2016 last through flipkart online shopping site. Since last 3 month it is not working properly, mainly it is not cooling properly. I humble request to sansui marketing incharge please arrange any other refrigerator or provide me amc service as soon as possible. Please take action very fast for further process...

Harassment product-mobca2s1a-10wswa
1. On purchasing of product it was not working properly, cc center has changed complete mother board, it has taken 20 days. (25/9/2016)
It was not repaired properly, voice problem was established.
2. Now mic has not been working common problem, your jodhpur's cc center has kept to forward it for repairing at least for 20 days from today.
Job no. Vascrjo25j[protected]
How customer satisfy from your product,

I bought one sansui ac on october 2016 from flipkart. It hardly used for 3 months. From yesterday, it stopped working. There is no customercare number /online complain booking facility. How can i make a complain?

The airconditioner was installed by videocon (May be a third party). But the issue is i can not go directly to videocon. Also helpline number is not working. Think about the situation. You purchased a product and when required, you could not find a service solution.

Please provide me sansui helpline for ac in kolkata, west bengal

Hi Sansui India,

i hav already given compliant Id VIJ [protected], the service guy came and checked, even my problem is not solved. the actual problem it is turning off suddenly and showing E6 on Display. and sometimes when i turn off swing panel is not closing, showing number on display like 10, later 07 later 06 later 02 later turning off. irrtating with this sansui ac. coustomer service is really so bad.
my num [protected]

Mr. Sathiyanarayan,

Tried to reach your mobile number twice but couldnt reach you. Anyhow spoke to one of your staff Ms.Surya & Vijayan for the past 3 days. But no action had been taken to install the AC ever after 3 days of delivery of the product.

Thought of contacting you before taking further action.

As promised that the installation will take place within 48hrs from the time of delivery of the product and its more than the said time and you had failed to do so. \even today i received a call about 10 am but then after they never turned back. I couldnt understand the mischief behind the cheap plays going on.

Since its said by flipkart that the installation should be done by Sansui co as the warranty will lapse f done by local technician even though the sansu out sources the local technician only. i could not get it done using the local technician only for the said reason.

But failing to do so had caused lots of loss to me.

I would like you to respond after going through my link mails too so that i may decide what next to be done based on your action.

Rgds
KUMAR

From: kumar
Sent: Thursday, May 25, 2017 1:02 PM
To: Flipkart.com
Cc: [protected]@vgmail.in
Subject: Fw: LOOTING THE CUSTOMERS IN THE NAME OF BRANDFw: Invoice of order - OD[protected]

From: kumar
Sent: Wednesday, May 24, 2017 6:03 PM
To: [protected]@flipkart.com; Flipkart.com
Cc: [protected]@vgmail.in
Subject: Fw: LOOTING THE CUSTOMERS IN THE NAME OF BRANDFw: Invoice of order - OD[protected]

Hello.

Its about 3 days after delivering the product and you had failed to fullfill your commitement as promised.

You have not only failed to reply to my mail sent today morning nor bothered to solve the issue, instead when i called you few minutes back you are bluntly lying that you had not received any mail. None of the mails sent you you or to others got bounced, so now stop fooling further and act immediately to avoid further loss and damages or else i will be compelled to install the product using local technician and yourself and SANSUI Co will be sole responsible for any LOSS / DAMAGES.

Failing to react will further lead to unnecessary or unwanted actions and you will have to repay all the damages caused due to your negliegence.

I already told you that the only reason for purchasing the AC is for my OLD Parents who are not able to withstand the HEAT over here in chennai and even after making so many calls you never bothered to get it installed instead your OUT SOURCED LOCAL TECHNICIANS are demanding heavy installation charges which is higher than the market rate and more over they are asking us to arrange for an LADDER which is not at all acceptable.
Failing to act fast will lead to legal action as i ssaid earlier.

Either get the AC installed immediately with Sansui`s authorised technician and not Local out sourced technician who should bring all the tools and ladder and should no way bother us or else APPROVE by sending an conformation mail that we can get it installed using the well trained technician over here.

KUMAR

From: kumar
Sent: Wednesday, May 24, 2017 10:57 AM
To: Flipkart.com
Cc: [protected]@vgmail.com
Subject: LOOTING THE CUSTOMERS IN THE NAME OF BRANDFw: Invoice of order - OD[protected]

Hello,

This is regarding my order dated 17th of may 2017 reg. Sansui 1 ton AC which was delivered on 22nd around 7.30p.m.

As assured by flipkart that the same will be installed within 48 hours of delivery and there was different statements by the Sansui CC about installation charges which was not informed at the time of placing the order.

But after delivering the product i was asked to pay 1500/- for installation which was very shocking as the installation charges throughout chennai is around 1000/- rs.

When i questioned about it with the Sansi CC they said its Rs.500/- pus S.T then after the technician called me and said i need to pay 1500/- plus tax.

Its really Looting the customers in the name of Brand.

Yesterday nearly about three technicians called me from three different locations stating that they will be attending for installation. One from Pallavaram who assured he will reach my place by 1 PM and one from vadapalani and Madhavaam. THe first one said he will bring the ladder along with him and install the ac.

the last one called me around 3 PM and asked me to arrange for an Ladder which was not only shocking but also funny.

Because after paying heavy installation charges of Rs.1500/- plus tax where as the local guys charges around 1000/-.

And more over all the thre of them told that they had been outsourced by the Sansui service centre and they are not an authorised person. they will be paid per installation.

If that it so, then why should i pay heavy installation charges for a unauthorised guy who come using Sansu`s name? If that is so i can get the work done within a hour just by paying Rs.1000/- who will bring all the tools, Ladder, white cement etc.

You people are trying to make out money from this just fooling the customers.

If we had purchased the same star rating product in the local market say at Vasanth & Co or any reputed outlet they will not only offer free stablizer but also free installation within 24 hrs with best deal.

But you people had not only had given false commitment but also had wasted my time and caused loss / Damages i had missed the offer with Amazon who offers better deal and are customer friendly too.

And today it was further shocking when one of the executive form Flipkart named Kadhar was singing the same tune when i complained about the technician asking me to arrange for an ladder. When i called the Sansui CC (Sushma) they asked me to call later. The technician who called me today morning was not only rude but was blackmailing me that he will cancel the installation order if i cant arrange for an Ladder.

What type of behaviour is this? Is the Flipkart just in the mode of making money and not customer friendly?

I want to inform that that never under estimate all your customers as all of them are not same and i dont bother to fight legally inorder to get proper justice along with the damages and loss caused to me by you.

I already requested you that ther only reason for purchasing the ac is for the sake of my OLD Parents who are not able to bear the heat over hre in chennai.

But due to your negligence and greediness we are put into troubles fighting for the installation process and heavy charges.

Remember that you will have to bear all the LOSS & DAMAGES AS you have not only caused it but still continuing it.

Details of teh ORDER:-

Sansui AC oder no: OD[protected]

Rs.18500/-

Model: SSD35.WS1-QDL
KUMAR

Unable to lodge complain due to your faulty toll free nos. and service centre nos.When the company is not having a valid toll free no or service centre no then where to lodge the complain. Toll free no [protected] is not in operation.Dear sir I have purchased one ac dtd 21/02/2016 vide invoice no del_noi_01l[protected] ID OD[protected] WID VM 39526 . The ac is giving regular trouble. Problem is gas leakage. One time it was taken care of by your service engineer. Now again the same problem. If the problem is not solved permanently then the ac is having manufacturing defect. Hope that u all r reliable and shall take care without any cost. Free of charge. My mob [protected].