[Resolved] Sansui India — Sansui split ac not cooling&not working

 
14 Reviews
Na, Haryana, India
 rahul SSharma
I am purchasing sansui spilt ac on flipkart.com but ac not cooling in my room very slow cooling my room size 10x10 but ac not working iam call to sansui customer care but not resolved my problem. Please sir resolved my problem my no [protected]after multiple complaints to helpline an engineer came for a cursory visit, said its working fine and despite us telling to wait and check cooling, he left, and switched off his phone

Sansui split ac not cooling&not working
Complaint marked as Resolved Jul 27, 2016
My problem is resolved.sansui India. Com

Complaint Status


[Jun 21, 2016] Sansui India customer support has been notified about the posted complaint.
Complaint comments  13 Comments     Updated: Share0Tweet0

Comments

I bought sansui split ac one one weak before its in door unit is not working even i kept in 16 c. Room is not coolling what i have do now

Dear rahul SSharma,

We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

Regards,
Videocon Online Team
Its been 5 days passed when i complaint about AC is not cooling. A person came after 2 days said AC is out of gas so have to fill gas into it, said other person will come and fill the gas also check the leakage [ bcs its only 2 month passed]. But after that no one come. I am only waiting and waiting... This is not stop here, with it my complained is also marked as RESOLVED and closed by Sansui, how i dont know. When i again called CC they reopen the complain but not sending anyone to fix the problem, its again 2 days passed. Sansui team giving me different number to call ac guy / ofc but all are useless.
Now i regret why i bought SANSUI AC.
So Please SANSUI take back your AC from my house, you don't need to pay me. Keep your AC and my money as well.
My contact number - [protected] and ref no. is KOL[protected].
Dear cantyjj,

Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.

Regards,
Videocon Online Team
Dear cantyjj,

We hope your concern is resolved. Please write to us at [protected]@vgmail.in in case you need any assistance.

Regards,
Videocon Online Team
ordered sansui 1.5 ton 5 star split ac on 9th aug for the installation the guy came after 2 weeks and he did work on rush and after 2 days when I was contacted him for ac issue as colling was not there later on .

He said he willcome but till now waiting and today he dined to come.

Very disappointed I just want some1 to come and check why this is happening its just 1 month completed and I m facing problems.

Az_131 sanik enclave crpf jharoda kalan new delh 110072 near evergreen public school.
ordered sansui 1.5 ton 5 star split ac on 9th aug for the installation the guy came after 2 weeks and he did work on rush and after 2 days when I was contacted him for ac issue as colling was not there later on .

He said he willcome but till now waiting and today he dined to come.

Very disappointed I just want some1 to come and check why this is happening its just 1 month completed and I m facing problems.

Az_131 sanik enclave crpf jharoda kalan new delh 110072 near evergreen public school.

Dear Rrakhi Pandey,
We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

Regards,
Sansui Customer Support Team
Thank you for the prompt response.I would like to tell you that executive came to my place same day and he is again asking for 3000 rs as he is saying that guy who came earlier was fraud one and just for gas linkage and insulation again is asking for money even though my ac is on warranty.

Please help me on this, Should I go legal against that guy who came earlier and claming me that he was from sansui I really dont know what is procedure how can anyone call me and came to my place using your company name.
I called service inchrge today he is saying insulation is done by someone wrongly ask him to came and do rhe needful, If we will come will charge you .

Thats the service you are providing If that guy isnot coming who will repair the things and why extra charges its not used till now.

Very annoying with this type of service.
Videocon Industries Customer Care's response, Sep 22, 2017
Dear Rrakhi Pandey,

Information about your complaint number or your contact number is still awaited from you. Please contact us on [email protected] with the necessary details for any further assistance.

Regards,
Sansui Customer Support Team
My contact no.[protected]
Dear Rrakhi Pandey,

Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.

Regards,
Sansui Customer Support Team
Dear Rrakhi Pandey,
Our team has shared a quotation for the work to be carried out on chargeable basis. We are eagerly awaiting your confirmation/approval on the quotation. Please reply for the same.For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.

Regards,
Sansui Customer Support Team

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