May 21, 2016
Updated by Vipulkgupta Dear Mr. Relia
It has been a long time since we heard from you, specially post Town hall. Hope everything is well at your end. It is another 7 days and no revert is received yet however it was expected last week itself.
Mr. Relia, post town hall you promised everything that included clarification on VAT, better facilities, maintenances inside all flats, electricity charges and so on... but when the MOM was received, as per our expectation everything was missing and it looked like a copy and paste message of previous MOMs. When I wrote back immediately the missing points, no revert is received yet.
Sir, when I wrote back concerns after MOM and Ishita called me to check the details, it looked a serious efforts have been made by SARE to amend all issues which we had faced in past however it looked like a effervesce which exploded immediately and all the hopes started evaporating.
Sir, based on all details that I have read from my neighbours (where no revert is received from your end makes me feel that they are right and issues are at SARE end), few details received from your office with certain clarification and your acceptance in Town hall, following are my conclusions –
• You charged multiple fold facility charges and maintenance charges since your sales team wanted a lower per sq. Feet rate to attract people by seeing lower rates to buy flats in your locality.
• Your communication department does not revert on mails at all, calls are rudely answered with no solution, they even say (to everyone) that there is no problem in society and the caller is only one who has the problem.
• Your finance team gives misguiding information which are way distant from reality.
• Your legal team does not revert on query even after 2 years of questioning and pass wrong information because if they are right then why they don’t revert on cross questions put across. Please note, this contingency amount has been collected from us hence we have all the rights to know the details about this.
• Your facility team failed to provide a secured and clean hygienic place to all residents.
• Your project team delivered below standard flats to occupants, however by trying to rectify these issues in 90 days seems like a step to amend the mistake. Then why still no other department in SARE is learning from them and start responding.
More importantly Mr. Relia, as you yourself had said that being Managing Director of the company end responsibility is yours, please ask your team to react on these issues immediately before it is too late.
Mr. Relia. Please understand that the residents who have bought flats in SARE homes are also part of SARE homes now, please consider them as your partner and let’s improve the place together. I am sure you or anyone would never like the mails like this so please clear off all these issues on priority and focus on other business opportunities rather than just stuck on these pity issues.
Thank you,
Warm Regards
Vipul Kumar Gupta
Please contact the CRM Team at care.[protected]@saregroup.com for assistance regarding your unit.
Sincere Regards,
Team SARE Homes