Hi,
I received a call stating that my profile is good and I can avail premium services to get a new job inside or outside the country. Since I have been on the lookout for a new job since many months, I have taken some time to decide whethere I should opt for the service or not, and after discussing with family and friends, I had decided to opt for the services. Inclusing India, Canada, Europe and Singapore, I was asked to make the total payment of ₹8, 203. I have invoice of the payment in my inbox. After the payment, roughly six hours later, I received a call again to pay ₹15, 000 more so that my profile could be updated and published as per international standards before the time limit of 24 hours after making payment for premium membership service. This information was not shared with me and I was not given any hint that I would have to make additional payments after the first payment. I refused to make the payment of ₹15, 000, but I was told that I will have to withstand any loss as they would not be responsible if I do not receive good job opportunities because I did not make the payment sue to which my profile would be published in its incomplete form after 24 hours of the the first payment. I firmly believe that it is highly irregular to demand such payments on unreasonable grounds, this way of functioning is strange, and I demand a complete refund of the amount I have paid (₹8, 203)as I do not wish to avail any of their services anymore and I am highly dissatisfied with the unprofessional conduct and misdemeanour of Shine.
Aug 14, 2021
Complaint marked as Resolved Shine.com customer support has been notified about the posted complaint.
Verified Support
Jan 01, 2021
Shine.com Customer Care's response Dear Sir,
Greetings from shine learning.
Refer to your complaint, we would like to notify you that we are unable to track the order with the help of your name, if you are paid customer of shine then we request you to please share the register contact number or email id so that we can check your profile and address your concern.
If there are any other issues that need to be addressed, now or in the future, please inform us. We will be happy to assist you with additional information and of course to answer any questions from your side.
Regards,
Team Shine
Greetings from shine learning.
We would like to inform you that the details do not belong to shine learning as these days a lot of fake recruiters are calling the candidates using the name of reputed job portals and extract heavy money from them. Shine.com is not responsible for, and expressly disclaims all liability for any such communication via email, SMS or phone call by a frivolous source claiming to have got the contact details of the concerned person through or representing Shine.com.Therefore jobs seekers are advised not to indulge in any monetary engagement with such sources in the name of guaranteed interviews with employers or refund as we do not have any refund policy https://learning.shine.com/tnc. We advertise this on our own newspaper Hindustan Times.
Many unethical people take advantage of the brand and run scams/frauds misrepresenting Shine. We have been receiving such complaints from some customers/general public who have become victims of such fraudulent and cheating activities at the hands of many criminal elements.
Also, many civil and criminal proceedings in Delhi High Court and with police authorities have been initiated by our company to control these activities which are pending adjudication. Being a responsible company, we wish to support you in all ways possible and assist you to find out the fraudsters involved in duping you to make payments for services. Please file a complaint with your bank to get a charge back and ask them to blacklist the merchant who made this transaction.
Request you to please do not share your debit or credit card details with anyone. Please go through the disclaimer on our website: https://www.shine.com/myshine/disclaimer/
Regards,
Team Shine