ShopClues.com Complaints & Reviews

Sir This is to inform you that i ordered for cycle on date 20.05.2015 which is order no 52777669 and model no Avon Rowdy 20T Bike Code: 73477494 Merch Ref: Avon Rowdy 20 but today when i received the delivery of cycle i found that all cycle parts seprate packed in box how can i assemble the cycle so pl confirm me who will bear the assembling cost. Secondly when i was talk to your custumer care Executive they are not give me any response. Sanjay Kumar Mobile No [protected] D-679 St no 18 Bhanapura Delhi 110053

I need the missing part(Burner) of the Gas Stove purchased. And I have communicated with Shopclues to send the Missing Part and every time they told within 48hrs your issue should be resolved. But its been weeks. Shopclues executive told that they'll send the missing part over phone so I decided to install the product. The person who came to install took Rs 500. Later shopclues told that I will have to return the whole product but I had already started using it as per their communication. I haven't got a resolution yet. Please check. Order Number: 49816861 Return Number: 1344781 Product: Automatic 3 Burner Gas Stove with Marble Finish my mail communication with Shopclues Support is below: [protected][protected][protected][protected][protected][protected][protected] No Call from Shopclues Executive yet. Lazy Customer Support. Fake and Cheat Sellers. Waste of time and money buying from shopclues.com - Vasant Ambre [protected] On Fri, May 22, 2015 at 12:53 PM, Martin Ambre wrote: Don't you understand. I have clearly communicated that I need the missing part ie Small Burner. Today pickup person comes and tells me that I have to give the whole product even after telling you'll that I've spent Rs.500 for the installation and I will not spend anymore to dismount and install again. After the discussion today, your executives are not trained enough to check the status of my query raised. there is no records kept at your end. It's more than 1 week now and the second week is about to be over that your are not able to solve the problem. This clearly reveals that your inefficient in doing your work. Also I told to keep me updated over Calls but no one has the decency to call. Next step would be to take this issue to CONSUMER COURT, if your support is not visible. - Vasant Ambre [protected] On Fri, May 22, 2015 at 12:23 PM, ShopClues.com wrote: ##- Please type your reply above this line -## ShopClues Support, May 22, 12:23 PM: Dear Vasant, Thank you for contacting ShopClues.com. This is with reference to your query regarding order #49816861. We regret for the inconvenience caused to you. We have forwarded a request to our concerned team for urgent pickup of your product and we will try our best to get you a resolution on priority. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Akhilesh ShopClues.com Vasant Ambre, May 21, 5:13 PM: Hello Team, When will your 48hours complete? - Vasant Ambre [protected] Hello Team, I am waiting for your call and resolution. I wish to escalate it to consumer court if its not solved soon. - Vasant Ambre [protected] ShopClues Support, May 21, 2:30 PM: Dear Vasant, Thank you for contacting ShopClues.com. We regret for delay in pick up of your product. As per update from our concerned team, we would like to inform you that courier executive will contact you shortly regarding pick up of your product. We appreciate your patience and understanding in this matter. Kindly do not forget to take a copy of pick up receipt having order number of relevant product and signature of courier executive. If you have any further queries, feel free to contact our customer support team. Best Regards, Customer Support Team Akhilesh ShopClues.com Vasant Ambre, May 21, 12:38 AM: Hello Team, I am waiting for your call and resolution. I wish to escalate it to consumer court if its not solved soon. - Vasant Ambre [protected] ShopClues Support, May 19, 11:29 AM: Dear Customer, Thank you for contacting ShopClues.com. We would like to inform you that we have arranged the pick-up for your product, against the order through courier company. Our courier partner will contact you to get the product picked up within 4-5 business days. Please ensure that the product is packed tightly with all stuffs which you have received from ShopClues. Further, we would like inform you that refund or replacement will be done after receiving of product in our warehouse, alternately you can track your return status at http://www.shopclues.com/trackorder For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Supratim ShopClues.com S::S Vasant Ambre, May 19, 10:33 AM: Hello Team, As discussed within 48 hours I will receive the Missing Part (Small Burner). Further communication would primarily over Calls on my number [protected]; eMail would be secondary. Kindly do the needful before I escalate this matter to Consumer Court. Thank You. - Vasant Ambre [protected] Customer Support, May 19, 10:25 AM: On behalf of customer, Today i received the message form Nuvoex courier for the pickup of whole product, where as i have requested you to send the missing part (i.e. Small Burner), As i am using the product and i have spend Rs 500 for the installation, so i did not want to returned the product . Kindly send my messing part. Regards Om bharti shop clues.com Vasant Ambre, May 18, 11:51 PM: Hello Team, I had discussed with the Executive and he informed that they will send the missing part(i.e. Small Burner). I am awaiting your confirmation. Please call me for the same. Thank You. - Vasant Ambre [protected] ShopClues Support, May 18, 9:18 AM: Dear Customer, Greetings from ShopClues.com We regret for the delay in responding you. We have checked and found that the reverse pickup for your order has already been approved by the Merchant. We have already sent an email regarding the reverse pickup process. Please be assured that we are constantly following up with our courier partner and you will be updated regarding further proceedings. We would appreciate your patience and co-operation in this regard. Assuring you of our best services always. Best Regards, Upasana Shopclues.com Customer Service s::s Vasant Ambre, May 15, 9:36 PM: Hello Team, I am still waiting for the resolution on this. Awaiting your revert. - Vasant Ambre [protected] Vasant Ambre, May 13, 8:56 PM: Comment: I need the missing part(Burner) which is highlighted in RED or a complete working replacement. Call me. Order Number: 49816861 Return Number: 1344781 Product: Automatic 3 Burner Gas Stove with Marble Finish Reason: Parts are missing Action: Replace item Click to view image: https://images.shopclues.com/images/refund_product_images/1224c22a3ec5a42DSC-064...⇄ Cheers, ShopClues Support Team.

Dear Sir / Ma'am, I'm a merchant on Shopclues.com, and there are about many of my complaints that they haven't solved or even replied to, which includes 5 missing products from there end costing Rs.2755 2 orders they deny costing Rs.1098 1 lost shipment costing Rs. 629 24 damaged under shipping costing Rs.14459 apart from considering this they have charged me on every order for shipping and order fee my complaint nos. are following 190851, 197071, 197976, 201968, 202413, 202418, 212128, 216672, 217958, 219865, 228771, 231015, 233126, 235503, 238261, 251451, 259436, 259453, 260246, 263192, 263733, 263737, 263743, 263828, 263845, 263848, 263850, 268052, 268079, 271249, 276344, 280949, 281075, 288039, 288066, 288089, 288106, 288118, 288123, 288126 I want them to solve these complaint, return my product in the condition they were shipped or pay the equivalent.

I am neetha..somewhere around in January I bought an iPhone 4s, 16gb, white colour from shopclues.order number[protected].when the phone was delivered, it was really nice ..but after a month or so there was some problem with the display..so I went to imagine store for the repair..but there they told me that the bill that was given couldn't be considered because it did not contain tin number and invoice code..so I mailed shopclues asking for a original bill..I even checked the phone's imei status..it was blocked by Apple because it was a stolen phone...so I requested for a replacement..after many days my request was initiated..then after a month or so I got another phone..I thought it was a replaced phone, but it was not..they just repaired it and sent it back..after this I was irritated..so I asked them for a refund..but no useful respond..this is why I'm am filing a complaint.i just want my money..

I had orderd for a bq s37 smart phone, , and its almost 1 month and there is no money nor product, I called them so many times and they are always telling to wait 48 hours I am fed up I need money or. Product as fast as possible my order number is 50057195, They are telling me when the corriour arrived I did not collect, but the truth is that the product didn't even reached my home town when I tried to track the order, , it was clear that the product returned from half way, and I am calling every day and asking for refund but they are not doing it, I need my money or product

Wrong products delivered by you. I ordered for koutons set of two Denim jeans comfort fit size mans lower 36 on 19th may I received dated on 23rd may by econ express, but it is totally different.i got jeans it is not koutons company's but it is non branded, not any label marks of koutons, not proper fittings, poor materials.if possible by you send products as per my order otherwise refund. I already sent bank details. My order no. 52612823 My return request no.1403737 dated on 23rd may 2015 This is not first time every time I got this type of problem by shopclues.

I have ordered a item from shopclues with order ID 49011865 from shopclues on 4th may. And until today I have not received the product. But shopclues claim that the item has been shipped and also delivered on 22nd may 2015. They have generated shipment number for the order 49011865 and the tracking number is[protected] from FEDX and also i enquired with FEDX about the shipment but they are telling that the shipment has not yet been handed over to them and still it is pending for pick up. Kindly help me get a refund or the product.

Sir I buy a dell laptop bag from shopclues.com but the bag don't have minimum quality I submit a complaint in shopclues customer support but they are not responding among my problem so please take an action regarding my complaint Thank you

i ORDERED AN AC STABILISER ON 3RD OF APRIL2015. WHICH WAS DELIVERED ON 12TH APRIL, BUT ALL BROKEN, I RAISED A RETURN REQUEST FOR THE SAME ON 14TH APRIL 2015, FOR WHICH I WAS TOLD TO UPLOAD MULTIPLE FOTOGRAPHS OF THE PACKING AND THE PRODUCT. I DID...THEN CAME REPLY FROM THEIR SERVICE DESK OUTSOURCED TO SOME ZENDESK, STATING THAT THE PLS SEND THE IMAGES OF THE PRODUCT...I COFIRMED THAT I HAD UPLOADED THE IMAGES..STILL THE IMAGES WERE NOT VISIBLE TO THEM...I HAD A ACCOUNT WHERE I CUD VERIFY THAT THE IMAGES WERE UPLOADED...I RECONFIRMED THAT THE IMAGES WERE UPLOADED...THEY STILL CUDN'T CHK..I BELIVE THEY DONT EVEN HAVE ACCESS TO SHOPCLUES INTERNAL SYSTEMS TO CHK..THEY HAVE JUST OFFLOADED THE SERVICE TO ZENDESK CONVENIENTLY BUT HAVEN'T GIVEN THEM ACCESS TO THEIR SYSTEMS...AFTER MANY MAILS THE PRODUCT WAS FINALLY PICKED FROM MY HOME ON 10TH MAY2015, .. 26 DAYS AFTER I POSTED THE RETURN REQUEST..THEN CAME A MAIL STATING THAT THEY WILL TAKE 10DAYS MORE TO REPALCE THE PRODUCT..HOWEVER EVEN AFTER 15 DAYS NOW THEY STILL NEED 5-7 DAYS MORE TO CORDINATE WITH THE SELLER...THESE PPL ARE RUNNING A BHANGAR SHOP I GUESS..

I ordered 4 pair of shoes from shopclues.com website as a prepaid payment mode but they delivered wrong shoes and only 2 pair of shoes. I complaint two three times but they are not sending balance 2 pair of shoes and website showing order is completed. Please help me to sort out this issue with them. Thanks Manoj [protected]@yahoo.co.in

Hello, I have purchased one of the item from shopclues. Order Number: 45763339 Return Number: 1226073 Product: Cookware - Set of 4 (Punya) Reason: Defective Item Action: Replace item But even after a month n more, no body is coming to pick up the product. this is a worst service i have ever seen. They are writing us a mail but again they are not fulfilling their own commitment. I expect a Quick Solution from this worst site. i have decided not to go again in this fraud site who always give more discount n defective item.

Dear Sir, I have ordered a pair of mojdi(shoes) from shopclues on 11, may, 2015. My order was confirmed and shipped through PICKUP SPEED (ON DOT). My order number is 50804401 and shippment number is E5021196. Today I have received an email showing your order is delivered and also showing delivered on my shopclues account. Please take any action

I had ordered a Hand Juicer with Perfect Duty vide order no 50599947 on 10 May 2015. Till date I have not received the order delivery. Despite sending reminders on the website, there is no response. The order was suppose to reach by 18 May. I has also called the call center on multiple occassion, however there is no resolution. They keep repeating the same thing to wait for 48 hours. the complaint no is 3000958 However several such 48 hours have passed and i have not got any update on the status of delivery. I am very disappointment at the pathetic level of service from ShopClues. I want immediate refund of the amount paid to you. I cannot wait for any longer.

I ordered COMBO OF TWO 3D BED SHEETS AND 4 PILLOW COVER and i received only one bed sheet and two pillow covers.i placed return request( replacement of item) instead of taking action they just closed the ticket and in status it is written as rejected by merchant.i want my two 3D bed sheets and four pillow covers or refund my money.worst services

Hi Sir, I placed on order with order number 50024949 on 8th of May. Whenver i call they tell me that the product is not traceable and we cannot cancel the order. Each time i call they tell me 48 hours but they never get back and they never give me a status. I need my money back and they are not even placing a refund. They tell me tat they are contacting the courier service but they are not getiing any update, how can the courier service not provide an update for nearly 2 weeks now. Shopclues promised to deliver on 16th of May and till today 21st may it is not delivered and they do not know where the product is.. I need help sir as this is very bad and worst customer service. i need my money back becasue i need to refund to my Bank account. Citibank was really superb in helping me out with this. they have given me a credit but i need to refund them. And shopclues is playing with customers. my mobile number is [protected]

I hav ordered the suzuki key chain with order number 51746357 I hav called to customer care.. On the 10 minutes call only computer is speaking... My call is not attended Bt customer care executive Kindly reply me.. When I got my product that order on 16th of may 2015 Thanks & Regards Saurav Saini [protected]

I purchased a laptop from shopclues on 4th May 2015 with order number 49518081. On receiving the product I contacted customer care regarding the warranty. The customer care sent me the warranty details online and the warranty of the product is already 3 month expired. Please check the details attached in the mail. I raised a refund request along with the details shared by dell customer care to me. Please note that without any the customer care rejected my request. And I again called customer care then they again took my complaint saying there is no reason to deny for the previous request. The TAT for the request is 4 days, now for how many days this YES and NO things will keep on rotating with the customer care? It is 15 days already gone I have filed a complaint and I recoreded everytime I talked to customer care. Called almost 6 times to customer care and everytime they say please sir 48 hours. I have to purchase a new laptop, and I have to give payment to credit card team with the refund. A total dis satisfaction from shopclues support. You are selling the old products to customer and saying that the buyer is protected? There is no reason to decline the request. The Dell customer care itself sent this online status to me saying that warranty is 6 months passed. I am escalating this matter to senior management and consumer court websites as well. Is this the shopclues customer care, who does not take proper buyer protection??? I am also going to put this matter on consumer court online forum and many other social media websites to tell how bad the customer care of shopclues resolves the problem and if you are buying anything you are not protected and will be sold by old products.

sir i purchased MI POWERBANK 16000 mah XIAOMI from shopclues with order i.d.[protected]. they firstly sent me the duplicate product as i confirmed it with xiaomi seller and secodly it stopped working and then i returned it...i have not still got the refund even after 35days of returning the product...the seller has frauded me...i am realy disappointed with shopclues services as everytime i pick the call they either don't simply answer my call or keep on saying to give them 2days time...i have waited too long...kindly make them refund my money or i will file a case on both shopclues and seller! their services are the worst!

Dear sir please go through my mails and i am sending the A T M Bank statement in that statement please see on[protected] i was received an amount of rs 26033/ against my order no 47513725 and this was canceled by Shopclues and credited the amount to the bank account .but i was placed order for both AC and voltage stabilizer (order no[protected] . such a big amount of rs 26033/ was send to the account and rs 1295/ was not credited to the account .Every time you are saying that we have send the amount please cross check the account, I am saying that 100% that amount was not send to my account if you send the amount it will shows that amount will come in to the statement .please see the statement i was taken to day ie on[protected] . i need your help and cross check your accounts and send the amount to the bank account in this connection please go through and i need favorable action in this regard

hai, i have purchased t shirt and got delivered within week.but i got t shirt mismatched size and requested for refund i uploaded pics also.but they needed information pending, and hold my request. i need to take my t shirt from shopclues and refund my money. order id:51203593 return id: 1372479