ShopClues.com Complaints & Reviews

I ordered a product on 19th April 2015 and and till now i didn't receive the product (i.e 14/05/2015) Order id[protected]. They gave me tracking id as well on 21st April( Air Waybill No :[protected]. it was not showing any status. I called Shopclues more than 10 times i will be on hold more than 1 hour every time. I will get the same response that they are looking into it with high priority and they will update me in 2 days and will arrange a cal back. Till now i didn't get any cal back. I spent almost Rs 300 to just cal them. Even they lodged a ticket (ticket no-). shop clues opened a ticket- 2843054 I got really frustated with their customer service. They are just bluffing and cheating. I told them to cancel the product. They are saying they cannot cancel the product and even not able to deliver the product I spoke to their customer representatives. They will tell that they will give a cal back but they won't. when i call them back asking them to connect to person (srivastav, rachan yadav, Ahmed). They will tell that they are busy and tell us to cal back after 1 hour. If i cal them again after 1 hour they say that they are not available today. Please do needful

i have ordered a double bed size folding mosquito net Code: 73284934 on 4th may 2015. The confirmation email detail is this: Hi Vaishali, Thanks for shopping at shopclues.com- Your one stop destination for Sab Kuch Wholesale Rate Pe! We have registered your order 49536463 – now it’s our turn to ship it quickly to you. Order Date: 04 May 2015, 11:23 AM. Now today on 14/05/2015 they send me a simple net . i want to return this product, but cant able to sign in.

Dear Sir, I had ordered 01 cdma phone order number 40409719 which was not working properly and i had returened it the company. It has been more than month but still did not get any refund and even not getting any responce from the company.

i had ordered a shoe online from shopclues.com on the shoe i ordered was a shoe with lace and the product that was delivered was a shoe without lace. i returned the product almost two weeks ago even though i didnt got any replace or refund of my amount paid . the order number is 44421127

Sir, I am purchase item amiraj fruit juicer but your delivery is worng company juicer. What is this why your shopclues very dangers company very very poor. immediate payment return Rs.202/- Order no.48511055 Purchase dt.[protected] return dt.[protected]

From Last one month i am requesting shopclues to replace the product or refund my money. Lots of mail I have received & sent to shopclues regarding this issue. This is so ridiculous. They are saying refund amount has been credited. Where no amount has been credited to my account. After that such a worthless site no one receive the call when someone is calling. Every time after 15 to 20 minutes later the executive receive the call. Such a bad & nonsense service. Kidly look after the issue. I will recommend every one not to purchase anything from shopclues due to this worthless service towards customer. No one take 1 month time to complete a process. Such a bad experience with shopclues.com. If they cant give the proper service then kindly close the site but dnt harrase the people.

I have ordered for a casio watch on shopclues.com with order no: 49446853 on 3rd May and have paid through my Hdfc credit card, today I have received a courier from shopclues, when I opened the same I found a stone instead of watch is this the way to do business by cheating the customers. I want my money back or the product that I have ordered. Please help.

i have ordered bunch of 7 watches where 3 watches are delivered broken. i have reported 3 days later so they are not accepting my claim since i have not reported in 2 days. Shop clues should understand that people have many other have apart from call them and informing his broken products sent. Order no[protected]

I have purchased a Dell laptop online with ShopClues.com and they have sent me a defective laptop which is not booting up. When I have called Dell technicain they are saying that the motherboard is not ok. So, basically shopclues.com has sent me a defective laptop which is having manufacturer's defect. I have requested for the return of the same product which shopclues.com is denying to take. Please post a complain in this regard. ShopClues order 48724455 Dell Inspiron 11/ 2-in-1/ 3148 /Touchscreen /Laptop /4th /GenCore i3/ 4GB/ 500GB Code: 74564874

I purchased 38 qty of Cookware set an skimmer set in Sep2014 (Order No[protected] and paid (38*400=15200 + 100 shipping charge) through NEFT. I got 2 damaged fry pen, missing 3 skimmer set & 1 handle. I inform via mail to shopclues.As per advice of shopclues I returned 2 damaged fry pen by bluedart token no. given by shopclues.Shop clues credited only 300 clues buck with out taken my confirmation. actualy I lost 3 set. I purchased the set for Navratri gifting to girls. I mailed many time to customer support and megha.[protected]@shopclues.com and rashi.[protected]@shopclues, com, I mailed approx 20 times but no answer. 1 time ms. megha replied that she will do something but no any result. Before 2 months I got call from shopclues Mr. Jitender, he told that shopclues will transferred Rs. 1600 in my bank account and taken back cluebuks(300). But till today I didn't get any money from shopclues. Even there is on any responsible person to reply my mail. I suffering from sep2014. I purchased for "NAVARATRI OCATION" gifting. My 3 gifting set pending only b'coz of shopclues.

Dear Sir, I have purchase Nova Hair Dryer (QTY:1) on the date of 25 april. where my order id is 46857599 and Part of combined order number: 46857595 . With in the 10 days My Nova Hair Dryer will burned and it will damages. Pleas look at this and give me the replacement or my money back. Thank you

i bought to products from shopclues. 1. Order no.[protected]Combo of Black Trouser and White Shirt for Men 2. Order no.[protected]Sanskruti Pourni Laria Gold & Silver Plated Brass Bangles (Set of 2) The quality of the bangles is very low. Its edges were very Sharp and its its size is also diffrent from the normal Bangles. The size of trouser is different from the normal size of 34. Now i want to replace or refund these product, But the website is not responding properly. Even the Complaint departments are also not communication properly when we call them. Such a irresponsible behaviour they have. They are reacting like the don't have any contact after the sale of the product. Even they r saying that they cannot refund the product because it was purchased from sunday flea market. but they can replace it.

I have ordered a LED torch Vide order no. 49134421 which was dully confirmed by you on my Mobile No.[protected]. I recd the Torch today. Torch is on by me and tried to off the same but the torch remains on still it is on . I think there is a default in the torch. You are requested to look into the matter and solve the problem. Thanks Naresh Kumar Malhotra #384 Sector -26 Panchkula

I am a shopclues user and had purchased about 8 to 10 products till date successfully. But the sad part is, all the orders which I received are, not the exact products what I had ordered; there will be defect in either colour or size. I did not received not even a single product as per my specifications while I had ordered them. We are ordering the products through online in such an enthusiasm, but shopclues is not fulfilling the needs of the users. They are cheating us and there is no professional ethics from shopclues side.

I had order a number of items from shop clues and have found a lot of them defective and of poor quality.So i had requested for a return and refund.After a couple of days two items are showing that the return period has expired and two other items cannot be picked up from my location. please look into this matter and do resolve it as i have already paid for these items.

shopclues offer orders select one product the quote price and go to checkout .In the checkout the price is varied and show large actual amount of the price quoted.How can we buy and how can put order to shopclues online shopping.Many times this defect noted, If you know what product and I will show the coupon No.How you quote the one price the offer column and show the anotherprice in the checkout order.

I have ordered a Colour Kit on shopclues.com on 26th of April, 2015 and made the payment on the same day. I received a email stating that the product will be delivered within 7 to 10 working days. Till today I either receive the delivery or know the status of the delivery. They are not able give me the status of the product. I have ordered the product on urgent basis and they are providing the worst customer service. I feel that the site is cheating on people about the delivery. Please help me in getting the product as soon as possible. Regards, Hasrat Shaikh.

sir i have ordered Power Bank 9000mAh - Battery Charging Pack Code: 6239718 order 47022701 and got it on 24th april. but it is not working properly. and the discription you shown it was different from what i got. pls refund the amount as soon as possible thanking u

Dear Sir/ Madam, I was ordered a product named ' kolawari curtains' one pair and it's cost was nearly Rs200 which was shown by your company site. My original order no.is 49836463, but few days later of my original order one message delivered by your company that I ordered a new product whose cost was Rs-550 and it's order no.is 49836935, that was completly wrong and fake i haven't ordered any type of new product. So accomplishing the whole message, I want to cancel my order as soon as possible. Thanking you Bhasker Dev pandey Order no.49836463 Wrong order no.49836935

I was ordered a combo offer from shopclues my order was not placed but my balance is deduct i have not recieve any message from shopclues i have one message of balance deduction please refund my balance email [protected]@gmail.com mob no [protected] order no 49837803