ShopClues.com Complaints & Reviews

Hello, I have purchased one product from Shopclues.com on 2nd of May to give as a gift to someone. The Qty I purchased was 2 but when it was delivered very late to me after several follow up it was delivered as 1. Then I called Shopclues.com about the Miss qty of 1. I asked them now one is delivered and please deliver another one. But they denied stating as per policy I have to raise a return request and return the Qty what I have received to them and then they will deliver both Qty back again. I was surprised to get this answer when its very easy to only deliver one Qty. In spite of taking one back and process all the things back again. Then I put request of replace on the site and asked them to pick the product from my house. They picked up the product and later on changed my replace request to refund the amount. Which I never requested at all because I wanted both Qty so raised as replace request on the site. Now the real story starts.I purchased 2 Qty with the total amount of Rs.3260/- and used the coupon of Rs.1000/- received from ICICI bank as privilege gift for using debit card. And paid rest of the amount through Credit Card. The coupon I used only for one time available and can’t be used again. Now the Shopclues.com refunded my money which I paid after using my coupon the total of Rs.2260/- but they didn’t refund my coupon amount and I am chasing for that since 2 weeks of time and no one is entertain my request.I said I want my all money back including my coupon amount because in this whole scenario the mistakes is from Shopclues.com they delivered wrong Qty to me that is also very late. Even I requested for Replace and not Refund they changed my request their own and refunded only the money I paid by CC of amount Rs.2260/-. I wasted my time and I didn’t receive the product on time to give gift someone. I wasted my money/coupon on the several calls.This was HELL deal for me. I need my 1000 of coupon of money back anyhow.

I ordered a Lloyd Portable airconditionar on 25th May 2015, order id: 53751107. After lot of delay I came to know through sms that my oder has been dispatched on 1st June 2015 through safexpress courier, shipment id: 82122737 . I was advised to track the shipment through this id. To my surprise I found that the shipment id was wrong. I brought to notice immediately ticket number 3134709. I will be intimated that I will be contacted by the team soon. Till now there is no communication in this regard. The product is expected to be delivered within 4-5 days from dispatch date. I am in a soup. Please help me. Mayukh Bhattacharya, 98 Muchipara Road, Kolkata-700041

I am gaurav pankaj raval I order jockey socks set of 3 on shopclues. Order no: 54210991 I receive jockey socks only 2 set and it is also duplicate of original. please helpful me to receive original jockey pack of 3 socks. Gaurav raval [protected]

I Have buy one product on 16th april and I have delivered it on 21st April but the product was totally different than it displayed on site.for the same I have logged the refund request on 21st April.Till now I did not get my refund, Its almost 1 and half month to be completed for this process and I am frustrated with the service given by shopclues. I am continuously in touch with customer care and I got the same answer each time that I'll get my money in 6-7 days. Even in todays last mail I got the same answer(I have the complete mail trail if needed). My Order details are - Product code - Designer Men Wrist Watches, Code: 75845882 Order No[protected] Order Date - 16 Apr 2015, 02:29 PM Return Id - 1234051 Return Date - 21 Apr 2015, 09:18 PM My User ID - Vini.[protected]@gmail.com

The Refund initiated email shows Total amount Rs.0 (Blank) (Attached jpeg screenshot) Regards Arul [protected] [protected][protected][protected][protected]-- ShopClues Support, May 6, 4:54 PM: Dear Customer, Thank you for shopping with ShopClues.com. We sincerely apologize for the inconvenience caused to you. Based on your query, we would like to inform you that as per the latest update from the courier, your order is returning back to us. As soon as we receive the product back from the courier, we will be able to proceed further. The expected time of receiving the product back at our warehouse is 7-10 business days. All your patience and understanding is highly appreciated in this matter. [protected][protected][protected][protected]-- from: ShopClues.com to: [protected]@gmail.com date: Mon, May 11, 2015 at 8:41 PM Dear Arul Suresh, We want to inform you that your Order Number: 48730273 has been refunded. Date Of Order:[protected]:38:05 Product(s): IMPORTANT SOFTWARE PACK (SEE DESCRIPTION FOR DETAILS)+stock clearance AVIRA INTERNET SECURITY 2015 3PC VALID TILL 2020 +FREE SHIPPING FOR TODAY ONLY WINDOWS 10 PRE-RELEASE+FREE SHIPPING+LOWEST PRICE The details of the refund are as below: Refund in your bank/Card: Rs. Refund of Clues Bucks: 52.00 Refund in Gift Certificate: Rs. 0.00 Refund of COD amount in Clues Bucks: Rs. 0.00 Total Refund Amount: Rs. The amount would reflect in your account within the below mentioned timeline. 7-9 business days for Debit Card 15 business days or in next billing statement for Credit card 4-5 business days for Net-banking For further assistance, kindly refer to www.shopclues.com/help We look forward to your shopping with us again! Best Regards, Customer Support Team ShopClues Team

Dear Team, I have received your courier but its not match with my required size pls change and sent back correct XXL size material and also I want to inform you that receved materal is not a cotton pls check at the the time of resending new leggings

hi Team i placed an order for blue plazzo but i got a frok instead of plazzo my order no. is "52473789". I sent you an email in next 20 min after i received the product but i have'nt got any response from you people.. please look after it and find out the solution for it

on line shopping in Shopclues my name kalpanakannan My Order no:54291019 My tracking No:[protected] my Tracking no is Roungh error for tracking number Pls Send Correct Tracking Number Contact no:[protected] in Tamil nadu Karur District

We have ordered for Topware Burbery Check Lunch Box, Quantity 3.. But we have got only 1 piece... Order No 53033905... But amount has deducted for 3 pieces... So i need clarification for this... I request u to repay my amount or send me remaining 2 pieces... Email ID: [protected]@gmail.com

Dear sir, I am Komalprakesh my order number#46832249 received a item from your shop clues 2 months before it was some damaged and i requested a complaint for exchange last month your service person came and picked your item and he said it will be delivered in 10 days againest the existing hand blender but still now we didnt get any call are any conformation e mail we called many times to your customer care but no body is giving any answer i really wexed from your service this kind of worst service from your shopclues.I kindly requesting you to please refund my money or send the new one ASAP. waiting for your call.

Had ordered a round stainless steel Reebok wrist watch of good quality but: instead received a square shaped inferior quality, even different belt, wrist watch.I have tried to register complaint but unable to do even through customer/support.I want a full refund of the order as the quality too looks totally doubtful.

sir, i recieved samsung memory card today on 02.06.2015. i ordered this product on 27.05.2015 at 4:32 PM. order number 53949983 carrier name is Aramex tracking number andshipment number is [protected] total cost of product is INR 599. problem.. its not accepting any data from internal storage... few data recieved are not able to run. applications are not transferrable to this memory card, , i lost all my important data of my phone during converting transfer process.. please help me. i want to return this product as soon as possible.. my name.. ASHISH ANAND Phone number. [protected]. Email ID ;; ashish, [protected]@gmail.com help me please..

Actually ShopClues.com announced offers for particular products Rs 10 on May 29, 2015.I also Place an order Trendmakerz Multipurpose Standard Screwdriver Set with Code:4186388.The Order id is 54177437.On the day itself they sending mail Your Order 54177437 has been confirmed.Thanks for shopping at shopclues.com- Your one stop destination for Sab Kuch Wholesale Rate Pe! We have registered your order 54177437 – now it’s our turn to ship it quickly to you.But after four days (Jun 2, 2015) got mail form shopclues like Sincere apologies to inform you that we are unable to fulfil your order 54177437 and therefore cancelled the same. Because of that I am really frustrated.

Respected sir/Mam, I've purchased many items from shopcluesshopclues but after getting paid they always used to cancel the order. But this type they crossed the limit of fraud, They emailed me saying that the order has been delivered to the shipping address but i've not recived any product from them. My order no. Is 51648255. Kindly look in this.

I like to inform you regarding two very recent cases of online shopping, where I buyed the products from Shopclues.com and the order was pre-paid, i.e. I paid during the time of placing the order online, and I just have to collect later at the address specified. I was not even able to track one of the order, for which I had requested the tracking details multiple times(Order #[protected]. I had raised several tickets for this to the shopclues, which has been closed without acknowleding the requests(3077904, 3010919 etc) Everytime I send them any mail, they just reply some pre-generated readyate mails, however no useful information.

Respected sir, I am a registered user of shopclues.Com with user id anil.[protected]@gmail.com. I am writting with respect to my Shopclue order no.52783213 and subsequent Return Request no.[protected].05.2015). Through your website, this product is damage & poor quality. I came to know about the casual attitude of shopclues.Com for processing of return request and it is very slow. I am very anxious about my return request because after getting the refund, i will be able to purchase any product from open market. Through your website, i want to request the concerned staffs of shopclues.Com to process the refund...

Sir, I didn't received my Refund of Rs.169/- about after Shop Clues informed me your order # 49892401 has already been initiated on 22nd May, 2015 . They says they processed the refund and amount will be credited to my bank account (i used net banking for payment). i asked for details of refund money transactions after several reminder. I mailed shop clues, Cust Care multiple times. The CC always says i will get reply and refund amount credited within 24-48 hr . but never got details .. Details of Order order 49892401 – now it’s our turn to ship it quickly to you. Order Date: 07 May 2015, 07:49 AM Return Request Approved against the order no. 49892401 on 22nd May ticket number 3096924 Product: JMK Hosiery Track pant From Man Black With Strip.

hi am praveen varma i got a product from shopclues on 30/may/2015 i checked it thoroughly it was damaged on the glass so what was the best way to get my product to be rectified let me know am waiting for your response am not happy with the product which you people delivered

dear sir, we have odered from your site shopclues but as the total in the order is coming wrong so we have also paud wrong amount of the order as it was cash on delivery order so we were insisted to pay wrong amount our order no is 53799125 we have payed 30 rs extra please refund that money thanking you

Dear Team I have ordered a NEW DESIGN HAND OPERATED 2 TON HYDRAULIC TROLLEY JACK LEO (QTY:1) via order id 45380825 on April 07th 2015 with SHOPCLUES and same is delievered to me with the damaged condition. I have raised request around 14th April 2015 for its return For around 1 Month there was no action taken by shopclues to reverse pickup the product and I have contacted with them several times but there is no positive steps taken by them. No body has contacted for the reverse pick up while as per your policy Customers are covered under buyers protection.Is this your buyers protection? After 1 month product got picked and delievred back to them on 22nd May. I am following up madly with them from last 1 and half months There is chain of mail running with heading Return requested for ShopClues order 45380825 and Others[protected] but no body cares to push the things in shopclues. Everytime promise of 48 hours. I think your team is testing with consumers patience . Please help in getting the refund . They people are making foot of customers on the name of Buyer protection . While there is noting in the name of buyer protection. I am suffering from more than 45 days . No refund is there I have also mailed to their Grievance cell at [protected]@shopclues.com and also marked mail to sanjay.[protected]@shopclues.com which seems to be their MD id but no body there also take any action. I hope you will take prompt action on the same. Pls help me getting my money refunded Thanks and Regards Neeraj Sood [protected]