ShopClues.com Complaints & Reviews

I have purchased from shopclues as it was cheaper than other but later I realise it is hopless to go for some xyz.com for some lesser buck. My order# 46576011 which I ordered on 15th Apr 2015. and expected delivery was 23rd Apr -25th Apr Order got delyed and I got message on 20st Apr that it will be delayed choose your option 2 day you can wait or 5 days.I mentioned 2 days. and still hoping they will delivered it. Then I received a call from customer care on 20th that your product available do still intrested. I said yes please. and when I checked in evening found they have process some different item not the one I choose and that also lesser price. I called them and asked who and why this got change so they just apologies and said we will come back to you. And we will refund your money No one came back and order got dispatched. and got delivered on 27th Apr. I accept the delivery as I thought once the refund we will return it as I do not have trust on them. Since then I am trying to chase them hopless ppl and they didnot bother. I asked to refund my money on bank account but still same answer we are working on it and 5-6 day it will be refunded. Pl do not purchase they are not professional enough. Service is pathetic where flipkart and snapdeal delivered same thing in 3-4 days they take edges 10 days. And if you have to go for refund then you have to follow them up and if you lucky you will get it. Counting my luck

I placed an order no[protected] to shop clues.com.for hair trimmer dated[protected].after 15 days of order when i not received the product i called to customer, it was informed to me that currently product is out of stock and will be delivered shortly.Almost 1 month completed but not received the product than again i called, it was told to me that it is in process.I called many times but every time they are saying will be delivered soon like that.Almost 4 months completed but not received the product.Again i called than they told that we are unable to deliver the product and your money will be refunded.I also agreed to them due long waiting. But I did not get the refund also after many days.Called again and again but saying it is in process. Almost 7 months completed now they are saying that your product has been delivered to you but I have not received the product. I informed them that i have not received the pooduct please do the needful but they are denying now. I have neither received the product nor refund. please look into the matter and please help me. Regards, Klsaini-[protected] [protected]@gmail.com

Extremely disappointed with my first order 43948723 with ShopClues for HTC desire 5266g plus. I have reported the matter to Customer support several times (I mailed around 6 times and made calls more than 15+) but despite all my pleadings I have not received any feedback from customer support giving time and time for each and every day saying wait for 48 hrs to refund the amount and pick the said product from my house, They were told me the same pick service is not available from my house when They had made the first delivery to me in the same address.

not recieved the product registered order 47991719

Dear Sir, Kindly noted that we have booking a Blackberry Curve 8520 set on your renowned company. Our Booking Order No. 47570723 Order Date 21.04.15. But till now we are not received this phone set. Kindly send us the mobile set and if you have need to contact us, Please call us : [protected] or email Id.: [protected]@gmail.com.

Hi, Greetings!! I have order Inext Induction plate. I recievd a damaged product. I requested to replace the product. Its been a month ago but no one came to pick up my product. I am totally dissatisfied with your service. My order Id is :45587931 Kindly do needful ASAP. Thanks & Regards Anusha

my order ID 47834655 booked an black assymetric wall clock on 24 Apr 2015, 08:00 AM . the order has been shipped . bt i hav not got any details to my mail. i had paid a onlie payment for this product . please refer this cmplaint as soon as possible.

Hi, My order no : 45404745. I am already payment (08.04.15) for this order through my ICICI Net Banking. Product not Received.I received email 21.04.15 for Amount Refund from shopclues (We would like to inform you that the refund for your order is in process. You will shortly receive an automated update with the payment details. This may take upto 2-3 working days.) but till now i am not received Refund amount. Please help me. Regards, Balaram Kuila

Hi,

I received a damaged piece and i also complained 4 times and there's no response from your side. If this continues, i'll complain to higher authorities. I'm forced to take a serious action. You cannot fool around the customers. I'll make this a big issue and post on social network that shopclues is a big time cheaters! Do the needful action and replace it with good product and credit my cash back. I'm disappointed with your service. Disgusting people!

41095407
Order

The pari designer pearl necklace set with earrings
Code: 72526770

Dear Concern, I have ordered below mentioned product on 23rd April 2015 at 3:56Pm but till today 5th May 2015, my product was not delivered and on shopclues website its showing shipped on 26th April with FedEX shipment number[protected], but when i called Fedex courier service regarding my package then they said they didn't receive package from Vendor and when i called Shopclues they said we appologies for the delay, sending mail to concern department and they will update you within 48 hours but its almost 72 hrs now i have not received any call from Shopclues, and when i call back them they said they again forwarding my complaint to concern department. 23 Apr 2015, 03:56 PM 47783515 40 KG BODY MAXX CHROME STEEL SPARE WEIGHT PLATES..!! (QTY:1) Estimated Delivery Between: Thu 30 Apr and Fri 1 May Rs.2, 876 Shipped Thanks Amit Sharma Email ID- mr.[protected]@gmail.com

04 May 2015 [protected]-CitrusShopclues [protected] 04 May 2015 168.00 This is the payment made in shopclues on the item Micromax YU YUREKA AO 5510 FLIP COVER (BLACK) yesterday.. the amount has been detucted but no confirmation mail about order placed. I received the status Payment failed... Shall i place the order again?? When will the money be refunded if the order is not placed .. kindly help with my query.

sir i want to express my worry against shopclues. online shopping...my three order no.46889081 and 46950649 and one more 48012213...which is simultaneously ordered on 18/04/15, 19/04/15 and 26/0415... which is sent by aramex courier is not delivered to me... not able to trace shipment details from that courier... upon that i have sent no. of emails to concerned firms. but not get any authentic reply... more over my another order no. 46890415 which was cancelled by the shop clues ius still not refunded my money... so i want to lodge complaint against shopclues... kindly help me to get my hard earned money and product... thanks from pandi raja port blair A&N islands

Sir, I have given order number 48543917 of wrong product trough Shopclues.com & payment made to shopclues.com immediately at the time of giving order on dated 27/04/15(evening). Next day i was realised that i have chosen wrong product & i have cancelled immediately my order on 28/04/15 morning. I have also received a confirmation email that my refund for Rs 25, 589/- has been approved & the same will be credited in my credit card account within 30/04/15. But till today i have not received my refund whenever i am talking with customer care they generate one more mail that they are processing the refund to their higher authority & will be refunded in my account within 48 hour. I am not satisfied with the solution & support with the shopclues.com Kindly help in this matter to resolve the problem. Thanks, Gautam Kumar Jha +91-[protected](M)

I purchased a Sony Power Bank from shopclues in January which I was not an authentic product.I returned the product immediately and company said that i will receive my payment in my bank account. Since then I had provided them with all the details of 2 different bank accounts but they are saying that account has some problems, we cannot refund Kindly help me for the same

Hi! As per my friend reference, I bought a product from shopclues.com product name: Rover Deodorant dt. 26 April 2015 of amt. Rs. 110/- with order no.: #48383861, carrier: Ecom which was delivered to me at my address on 2 May 2015 When I opened the packet; I saw that Sealed was Already Opened of Rover Deoderant. Kindly request you to replace the product and being Trustworthy online Shopping Site Regards Sumit Handa Contact: [protected]

I have orderfor body maxx premium 22 kg home gym my order No is47736041 on 23 th April till now is not coming my order items why your wrbsite is worst websit i think pls send my order immediately ok i[censored] not send my item u see what can i do ok

ORDER NO.47504479. Mobile handset, Vox kick k4 kiket Android. This is to inform you that i have reecieved my order on 28/4/2015 but the Battery is not available inside the Package. so i have already inform thruogh Email to, shopclues.co./support. and even call to[protected]. to inform them about my enquirement. But i have not any kind of answer from shopclues.com. So, this is my humble request as a customer to look into this case to avoid further problems and so as my requirement may be fullfilled. Thank you. Lalmuonthang Reliance Telecom AL Blah Building Shillong, Meghalaya, Pin 793003 Mob.[protected].

I had ordered product on shopclues.com on 24/04/2015 order no 47851199. Even after 10 days my order wasn't shipped and they canceled it. All my occasion has been spoiled by shopclues.com.I want compensation for my order and also to make an example to other online companies who sells fake products online which are actually not available and keep customers money for 17 days with them without giving any interest and spoils customers precious occasions.

I have ordered American Ring Analog Metal watch - women on 26th April 2015 and got delivered by today on 3rd May 2015 without American Diamond. I am a regular customer in shopclues for the past years. Request you to deliver a American Ring Metal watch with Diamond and take back this metal watch. Expecting a good reply from you soon. Regards Sivakumar Dayalan [protected] siva.kumar.[protected]@gmail.com

Hi, I have ordered Onida A/c from Shopclues on 19th April, 2015 having order no. 47198859 and it was mentioned in their website that it will delivered in 5 working days but till date product has not been received. When i contacted customer care for the 1st time i have been told stock is not available and I will be intimated in 2 working days when it will be delivered. I appreciate the customer service guy has raised the concern but for only receiving auto-generated mail that they will revert within 72 hrs. When again I had contacted customer care then Mr. Naeem who was on call said your order is ready to dispatch but he was not sure when it will be dispatched. When i told him to cancel the order he said he can't cancel as shipment is ready to dispatch but at the same time he said product is not available. I am unable to understand when the product is not available why order can't be cancelled. Is it that Shopclues give salary to their employee with the interest received from the money collected from the customers???? Can anyone help me by giving me right person's name who can be approached and solve my problem. Regards Atul Kumar Ahmedabad