ShopClues.com Complaints & Reviews

I had ordered an item from Shopclues online website. Order Number: 13025375 Product: Ray Ban Wayfarer Sunglasses with Case & Clean up cloth (Imported) It was mentioned in the product description that "If you are not fully satisfied with the product, we take returns- NO condition applies, and will offer you full refund. Item price+shipping charges.Your satisfaction is GUARANTEED". I read the product description and ordered for the product. Upon the delivery I found the product is not matching my expectation and I was not at all satisfied with the product and hence I requested for return. The Return Number was: 274385. But the shopclues website is not providing the refund to me stating that the merchant had shipped the same product which I ordered for. I do understand the return policy of the shopclues and the merchant had sent me the exact product which I had ordered. But the issue is that I ordered the product reading the product description, and it stated the above mentioned lines that shopclues will take returns with no condition applied on it. And that to written in capital letters. Hence I demand the return and refund of the product.

ShopClues Support, May 15 03:33 PM:Dear Yogesh, Thank you for shopping with ShopClues.com This is with reference to your order no. 13585629 placed with us. As informed you earlier also that we are unable to accept your return request as we have sent you the same product ordered by you. Moreover, it is of standard quality. Please refer to http://www.shopclues.com/return-policy.html for return policies. We appreciate your understanding in this matter. For further assistance kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Sanjay ShopClues.com Yogesh Ethape, May 15 02:25 PM:Hi there, Waiting for your reply . kindly respond . Else i will try my way to resolve it. On 14 May 2014 12:40, [protected]@yahoo.co.inYogesh Ethape wrote: > > Kindly respond with a conclusion . You people are delaying this later you will come up with saying we have a 10 day return policy. Kindly look into this on priority. > > Thank you > > Yogesh Ethape > > [protected] > On 12 May 2014 17:27, "ShopClues.com" <[protected]@shopcluescom.zendesk.com> wrote: > > > > ShopClues Support, May 15 11:13 AM:Dear Yogesh, Thank you for shopping with ShopClues.com This is with reference to your order no. 13585629 placed with us. We express our inability to accept your return request as we have sent you the same product ordered by you. Moreover, it is of standard quality. Please refer to http://www.shopclues.com/return-policy.html for return policies. We appreciate your understanding in this matter. For further assistance kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Sanjay ShopClues.com Yogesh Ethape, May 14 12:40 PM:Kindly respond with a conclusion . You people are delaying this later you will come up with saying we have a 10 day return policy. Kindly look into this on priority. Thank you Yogesh Ethape [protected] Yogesh Ethape, May 14 12:40 PM:I have an Idea of what a genuine product looks like. I dont care if the merchant dsnt accept. You should be more worried of the coustomer not of the merchant. Or do you have policy of looting the costumer. I was promoting your sunday flea market but when i saw your product, I am the biggest critic. Kindly accept your mistake or you have to pay heavily. ShopClues Support, May 12 05:27 PM:Dear Yogesh, Thank you for shopping with ShopClues.com This is with reference to your query regarding return for order no. 13585629. We would like to inform you that we have delivered the same product as provided to us by the merchant. We at Shopclues.com provide 100% genuine and standard quality products to our customers. Therefore, the merchant will not be able to accept the return/replacement of the product. For further clarification you may check our return policy by following the link: http://www.shopclues.com/return-policy.html For further assistance kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Sanjay ShopClues.com s::s Yogesh Ethape, May 12 03:10 PM:Hi There, I am waiting for your reply . What do you want me to do? Return or shall I go to the consumer forum. Kinly Confirm . Thanks & Regards Yogesh Ethape [protected] On Saturday, 10 May 2014 11:39 AM, Yogesh Ethape <[protected]@yahoo.co.in> wrote: Well in this case i have to contact consumer forum, dell and targus . Its a duplicate product that you have delivered to me . And you looting costumers with your return policy. ShopClues Support, May 10 01:22 PM:Dear Yogesh, Thank you for shopping with ShopClues.com. This is with reference to your order no. 13585629 placed on 06 May 2014 with us. As we have informed you earlier, we may not accept your return request. We have sent you the same product ordered by you. Please refer to http://www.shopclues.com/return-policy.html for return policies. We appreciate your understanding in this matter. For further assistance kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Sneha ShopClues.com Yogesh Ethape, May 10 11:38 AM:Well in this case i have to contact consumer forum, dell and targus . Its a duplicate product that you have delivered to me . And you looting costumers with your return policy. ShopClues Support, May 10 10:44 AM:Dear Customer, Thank you for shopping with ShopClues.com. This is with reference to your return request. We express our inability to accept your return request as we have sent you the same product ordered by you. Please refer to http://www.shopclues.com/return-policy.html for return policies. We appreciate your understanding in this matter. For further assistance kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Supratim ShopClues.com s::s Yogesh Ethape, May 09 06:24 PM:On Behalf Of Customer – I have receiver the product but the product quality is poor and cheap. I want return the product kindly do a needful. Nagender _._ Cheers, ShopClues Support Team. Message-Id:F9V4G9QS_537490e49f3f1_73bd3f97f28c9e9c819535a_sprut Reply, Reply All or Forward | More

I purchased a Maharaja Whiteline Slim+ cooler from Shopclues.com but they didn't provided complete product. The wheels with castor were not given to me. The overall email communication so far is attached. Kindly help me get my product for the merchant at shopclues.com including compensation for harassment of consumer. My contact number is [protected]. With regards, Hemant Kumar Re: [ShopClues.com] Re: Wrong Style[protected] [protected]@in.com [protected]@in.com To: [protected]@shopcluescom.zendesk.com 16 May 14 00:33:45 Print Look are you making fool, the ice chamber is so small that it hardly holds 10-12 ice cubes moreover it was clearly mentioned over the packet that the wheels are part of the separate shipment I am uploading the image of the sticker on the package. Please return my product as per your buyers protection program and replace it with a new complete product along with wheels this time otherwise provide me the wheels with castor i.e., base for the cooler I have purchased. [protected] Original message[protected] From:""ShopClues.com""&lt; [protected]@shopcluescom.zendesk.com &gt; Date: 15 May 14 12:23:09 Subject: [ShopClues.com] Re: Wrong Style[protected] To: Hemant Kumar &lt;[protected]@in.com&gt; ##- Please type your reply above this line -## Team ShopClues, May 15 12:19 PM: Dear Hemant, Greetings from Shopclues.com. Based on your concern, we would like to inform you that all wheels of the cooler are packed by a merchant in ice chamber Kindly check the same once from your end. Best Regards, Customer Support Team Nupur ShopClues.com Returns-Divya Batra, May 12 10:27 AM: Dear Hemant, Thank you for shopping with ShopClues.com. This is with reference to your query regarding order no. 13076609. We regret for the delay in resolving your issue. We have escalated your issue again to the concerned team for an urgent resolution of your issue. Kindly, allow us some time so that matter could be resolved. However, some times our response may get delayed due to the nature of the issue or availability of the merchant. Here is a useful link to get further answers to your questions: http://www.shopclues.com/return-or-replacement.html Best Regards, Customer Support Team Divya ShopClues.com Hemant Kumar, May 10 07:16 PM: 5 days have past since your last mail, what is the status, are you doing anything or not? Original message From:""ShopClues.com""&lt; [protected]@shopcluescom.zendesk.com &gt;Date: 5 May 14 17:59:39Subject: [ShopClues.com] Re: Wrong Style13076609To: Hemant Kumar## Please type your reply above this line ## Ankush, May 05 05:57 PM:Dear Hemant, Thank you for shopping with ShopClues.com. This is with reference to your query regarding return for order no. 13076609. We regret for the inconvenience caused to you and sincerely apologize for the same.Your case has been escalated again to the merchant and the concerned team. Kindly allow us 34 days and we will update you about the further action. We request you to kindly allow us some time in order to expedite the issue. Please be assured that this time we will definitely revert you with the best possible resolution from our end. We always value our customers and always take care that their interest and faith remains protected. Best Regards, Cus tomer Support TeamAnkushShopClues.com Rita, May 03 10:16 AM:Dear Hemant, Thank you for shopping with ShopClues.com. We apologize for the inconvenience caused to you against order no. 13076609. We value your relationship with us and would like to offer you 200 Clues Bucks and you can purchase the wheels from the local market. Request you to please acknowledge. Once we receive confirmation from your end, we will credit Clues Bucks which will reflect in 34 working days in your account. You may keep the product as well with you as we are not arranging reverse pick up for the same. Please note you may use Clues Bucks for your future shopping at ShopClues.com and 1 Clue Bucks is equivalent to 1 rupee. Please refer to http://www.shopclues.com/cluesbucks.html For further assistance kindly refer to www.shopclues.com/help We look forward to your shopping with us again! Best Regards, Customer Support TeamRitaShopClues.com Hemant Kumar, Apr 29 03:31 PM:You guys have the worst post delive ry response mechanism. Noone is that slow in todays scenario but your website is? You will lose your customers due to your slow and pathetic post delivery problem resolution mechanism. First you charge 400 bugs as delivery charges, while most ecom website provides free shipping, then, you deliver incomplete product and when I demand a quick delivery of remaining item, you ask for 6 days time to contact the merchant. Are you making a fool out of me or what? Once again I demand the delivery of wheels with castor for the cooler I purchased at the earliest or I'll approach a consumer court for the kind of inconvenience and incomplete product delivery. Original message From:""ShopClues.com""&lt; [protected]@shopcluescom.zendesk.com &gt;Date: 25 Apr 14 08:47:33Subject: [ShopClues.com] Re: Wrong Style13076609To: Hemant Kumar## Please type your reply above this line ## Shopclues Support, Apr 25 08:44 AM:Dear Hemant, Thank you for shopping with ShopClues.com This is with reference to your quer y regarding return for order no. 13076609. We have forwarded your concern to merchant and once we will receive an update we will inform you. It usually takes 34 business days, however due to non–availability of merchant it might take 12 days longer. For further assistance kindly refer to www.shopclues.com/help Best Regards, Customer Support TeamSunil SakyaShopClues.com Hemant Kumar, Apr 25 12:07 AM:The images for the cooler received is attached. Kindly provide the wheels with castor at the earliest. Original message From:""ShopClues.com""&lt; [protected]@shopcluescom.zendesk.com &gt;Date: 24 Apr 14 23:01:43Subject: Wrong Style13076609To: Hemant Kumar## Please type your reply above this line ## Hello, Thank you for contacting ShopClues.com. Your request has been logged with ticket number 798826, please use the same email for further communication. We try our best to get back to you within 2 working days. Team ShopClues. Hemant Kumar, Apr 24 10:58 PM:On behalf of customer received the product without wheel, information given share the images .kindly do needfulRegards(Jeewan Singh) .Cheers, ShopClues Support Team.MessageId:X4WKWRB4535949c3b2ede1f763f96cfec9e8820127fsprutDear support! Get Yourself a cool, short @in.com Email ID now! Attachment(s)IMG[protected].jpgIMG[protected].jpgIMG[protected].jpgIMG[protected...⇄ Hemant Kumar, Apr 24 10:58 PM:On behalf of customer received the product without wheel, information given share the images .kindly do needfulRegards(Jeewan Singh) .Cheers, ShopClues Support Team.MessageId:X4WKWRB45359d[protected]fed8f6c9e8856959sprutDear support! Get Yourself a cool, short @in.com Email ID now! Shopclues Support, Apr 25 08:44 AM:Dear Hemant, Thank you for shopping with ShopClues.com This is with reference to your query regarding return for order no. 13076609. We have forwarded your concern to merchant and once we will receive an update we will inform you. It usually takes 34 business days, however due to non–availability of merchant it might take 12 days longer. For further assistance kindly refer to www.shopclues.com/help Best Regards, Customer Support TeamSunil SakyaShopClues.com Hemant Kumar, Apr 25 12:07 AM:The images for the cooler received is attached. Kindly provide the wheels with castor at the earliest. Original message From:""ShopClues.com""&lt; [protected]@shopcluescom.zendesk.com &gt;Date: 24 Apr 14 23:01:43Subject: Wrong Style13076609To: Hemant Kumar## Please type your reply above this line ## Hello, Thank you for contacting ShopClues.com. Your request has been logged with ticket number 798826, please use the same email for further communication. We try our best to get back to you within 2 working days. Team ShopClues. Hemant Kumar, Apr 24 10:58 PM:On behalf of customer received the product without wheel, information given share the images .kindly do needfulRegards(Jeewan Sin gh) .Cheers, ShopClues Support Team.MessageId:X4WKWRB4535949c3b2ede1f763f96cfec9e8820127fsprutDear support! Get Yourself a cool, short @in.com Email ID now! Attachment(s)IMG[protected].jpgIMG[protected].jpgIMG[protected].jpgIMG[protected...⇄ Hemant Kumar, Apr 24 10:58 PM:On behalf of customer received the product without wheel, information given share the images .kindly do needfulRegards(Jeewan Singh) .Cheers, ShopClues Support Team.MessageId:X4WKWRB4536783b919a343593f89032c9ea013139d6sprutDear support! Get Yourself a cool, short @in.com Email ID now! ShopClues Support, May 10 02:05 PM: Dear Hemant, Thank you for shopping with ShopClues.com. We apologize for the inconvenience caused to you against order no. 13076609. We sincerely apologize for the inconvenience caused to you. As you are our esteem and valuable customer we would like to offer you 300 Clue Bucks for missing product, as we are unable to reship it. We request you kindly purchased it from the local market, we will not arrange reverse pickup for the same. The Clues Buck is like the credit point which can be used for your future purchase with us. Please note that 1 clue buck is equal to 1 rupee for further clarification kindly visit the link http://www.shopclues.com/cluesbucks.html Request you to please acknowledge. Once we receive confirmation from your end, we will credit Clues Bucks which will reflect in 3-4 working days in your account. We appreciate your patience and understanding in this matter. Please respond to this email, without changing the subject line and we will reply via an email or phone regarding next steps. Seeking your co-operation. Best Regards, Customer Support Team Akhtar ShopClues.com Ankush, May 05 05:57 PM: Dear Hemant, Thank you for shopping with ShopClues.com. This is with reference to your query regarding return for order no. 13076609. We regret for the inconvenience caused to you and sincerely apologize for the same.Your case has been escalated again to the merchant and the concerned team. Kindly allow us 3-4 days and we will update you about the further action. We request you to kindly allow us some time in order to expedite the issue. Please be assured that this time we will definitely revert you with the best possible resolution from our end. We always value our customers and always take care that their interest and faith remains protected. Best Regards, Customer Support Team Ankush ShopClues.com Rita, May 03 10:16 AM: Dear Hemant, Thank you for shopping with ShopClues.com. We apologize for the inconvenience caused to you against order no. 13076609. We value your relationship with us and would like to offer you 200 Clues Bucks and you can purchase the wheels from the local market. Request you to please acknowledge. Once we receive confirmation from your end, we will credit Clues Bucks which will reflect in 3-4 working days in your account. You may keep the product as well with you as we are not arranging reverse pick up for the same. Please note you may use Clues Bucks for your future shopping at ShopClues.com and 1 Clue Bucks is equivalent to 1 rupee. Please refer to http://www.shopclues.com/cluesbucks.html For further assistance kindly refer to www.shopclues.com/help We look forward to your shopping with us again! Best Regards, Customer Support Team Rita ShopClues.com Hemant Kumar, Apr 29 03:31 PM: You guys have the worst post delivery response mechanism. Noone is that slow in todays scenario but your website is? You will lose your customers due to your slow and pathetic post delivery problem resolution mechanism. First you charge 400 bugs as delivery charges, while most ecom website provides free shipping, then, you deliver incomplete product and when I demand a quick delivery of remaining item, you ask for 6 days time to contact the merchant. Are you making a fool out of me or what? Once again I demand the delivery of wheels with castor for the cooler I purchased at the earliest or I'll approach a consumer court for the kind of inconvenience and incomplete product delivery. Original message From:""ShopClues.com""&lt; [protected]@shopcluescom.zendesk.com &gt;Date: 25 Apr 14 08:47:33Subject: [ShopClues.com] Re: Wrong Style13076609To: Hemant Kumar## Please type your reply above this line ## Shopclues Support, Apr 25 08:44 AM: Dear Hemant, Thank you for shopping with ShopClues.com This is with reference to your query regarding return for order no. 13076609. We have forwarded your concern to merchant and once we will receive an update we will inform you. It usually takes 34 business days, however due to non–availability of merchant it might take 12 days longer. For further assistance kindly refer to www.shopclues.com/help Best Regards, Customer Support TeamSunil SakyaShopClues.com Hemant Kumar, Apr 25 12:07 AM:The images for the cooler received is attached. Kindly provide the wheels with castor at the earliest. Original message From:""ShopClues.com""&lt; [protected]@shopcluescom.zendesk.com &gt;Date: 24 Apr 14 23:01:43Subject: Wrong Style13076609To: Hemant Kumar## Please type your reply above this line ## Hello, Thank you for contacting ShopClues.com. Your request has been logged with ticket number 798826, please use the same email for further communication. We try our best to get back to you within 2 working days. Team ShopClues. Hemant Kumar, Apr 24 10:58 PM: On behalf of customer received the product without wheel, information given share the images .kindly do needfulRegards(Jeewan Singh) .Cheers, ShopClues Support Team.MessageId:X4WKWRB4535949c3b2ede1f763f96cfec9e8820127fsprutDear support! Get Yourself a cool, short @in.com Email ID now! Attachment(s)IMG[protected].jpgIMG[protected].jpgIMG[protected].jpgIMG[protected...⇄ Hemant Kumar, Apr 24 10:58 PM:On behalf of customer received the product without wheel, information given share the images .kindly do needfulRegards(Jeewan Singh) .Cheers, ShopClues Support Team.MessageId:X4WKWRB45359d[protected]fed8f6c9e8856959sprutDear support! Get Yourself a cool, short @in.com Email ID now! Shopclues Support, Apr 25 08:44 AM: Dear Hemant, Thank you for shopping with ShopClues.com This is with reference to your query regarding return for order no. 13076609. We have forwarded your concern to merchant and once we will receive an update we will inform you. It usually takes 3-4 business days, however due to non–availability of merchant it might take 1-2 days longer. For further assistance kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Sunil Sakya ShopClues.com Hemant Kumar, Apr 25 12:07 AM: The images for the cooler received is attached. Kindly provide the wheels with castor at the earliest. Original message From:""ShopClues.com""&lt; [protected]@shopcluescom.zendesk.com &gt;Date: 24 Apr 14 23:01:43Subject: Wrong Style13076609To: Hemant Kumar## Please type your reply above this line ## Hello, Thank you for contacting ShopClues.com. Your request has been logged with ticket number 798826, please use the same email for further communication. We try our best to get back to you within 2 working days. Team ShopClues. Hemant Kumar, Apr 24 10:58 PM:On behalf of customer received the product without wheel, information given share the images .kindly do needfulRegards(Jeewan Singh) .Cheers, ShopClues Support Team.MessageId:X4WKWRB4535949c3b2ede1f763f96cfec9e8820127fsprutDear support! Get Yourself a cool, short @in.com Email ID now! Attachment(s) IMG_20140424_234744.jpg IMG_20140424_234823.jpg IMG_20140424_234851.jpg IMG_20140424_234908.jpg IMG_20140424_234930.jpg IMG_20140424_235004.jpg IMG_20140424_235018.jpg IMG_20140424_235049.jpg IMG_20140424_235112.jpg Hemant Kumar, Apr 24 10:58 PM: On behalf of customer - received the product without wheel, information given share the images .kindly do needful Regards (Jeewan Singh) _._ Cheers, ShopClues Support Team. Message-Id:X4WKWRB4_[protected]_62c33fa511ac9e8c116612_sprut Dear support! Get Yourself a cool, short @in.com Email ID now!

I purchased online laptop cum food tray which was delivered to me.The cost of the product was Rs738/-. I made payment as cash on delivery. The product is not properly fitting the seat of the car. The matter was reported on phone with request to either get the product back or provide the product which fist the seat properly. The color of the product is also varying as per the demand a grey color product was ordered but a black color product has been delivered. Either solve the problem or return the money, your product is still kept unused at my home for return or replacement please. Samy singh Qtr No.1463B Cfi colony, sector 37B Chandigarh 160036. Mob:[protected] Mail; [protected]@yahoo.com

bought this product which is for doing chin ups and on the product its mentioned that it can take upto 300lbs weight whereas i m just 160lbs and i just lifted one leg and it cant take my weight..it just bent from one side
its not serving the purpose its meant to b
Order Number: 13242455
Return Number: 272441
Product: PROTONER DOOR PULL UP BAR PUSH UP BAR DIP STAND AB STRAPS ALL IN 1 PRODUCT

on 2nd may i got mail that they talking to merchant but then nothing happened..

Hi, I purchased couple products in Shop clues I recieved the with manufacturer defect. I send them the pictures of the products too and argued with them but it looks like i am wasting my time. And i am helpless with them. Please do somehting on shopclues. Order ID: 13493061 13269947 And i lost 329 rs/- Please help me to get my money back. Pavan Alaparthi, +91 [protected]

received the watch... which is not working...
it is DEAD I WANT MY MONEY BACK

ticket number 806983
Order Number: 13046043
Order date: 17 Apr 2014, 11:14 AM
Return: 268179
Return Request Date: 26 Apr 2014, 09:28 AM
Action: Refund
Status: Return Requested

Its a gr8 fraudulent courier service...i had ordered for imported soup bowls from shopclues.com...it was broken and i had returned the product and waited for nearly 20 days but when called and asked the respected company they said we had received a wrong parcel holding a saree in it...how bakhwas...when i tried that courier service boy's number it was not reachable...very poor even a lady called me and asked for the pick up of the product on date...i thought it was a genuine service...its all poor and extremely worst...please guys before ordering ur products online see to a maximum extent to call that particular companies customer care number and enquire about the availability of the product first and specially mention them not to send it through DELHIVERY courier service...even if they say they will take the responsibility then pls don't go for placing that orders...thats the only chance we have... SHOPCLUES PLEASE STOP YOUR TIE UP WITH DELHIVERY With lot of frustrations and regrets Tracking no: [protected]

Hi Its been a month i have ordered a product not yet been received and they are not refunding my payment.They are not responding for the same.Please see the below mail chain. My Order Number : 13040957 Paid Amount : 2099/- Bluedart Tracking Number They are Given : [protected] (Not Trackable) Thanks Hello, Thank you for contacting ShopClues.com. Your request has been logged with ticket number 798656, please use the same email for further communication. We try our best to get back to you within 2 working days. Team ShopClues. RoopeshR, Apr 24 08:39 PM: Hi Please give me an update for the above oder number.Its been shipped more than 5 days ago.Still im not able to track the product.Please do the needful. Thanks Cheers, ShopClues Support Team. Message-Id:P7F0PXJK_[protected]_19013fcf1c0c9eac472912_sprut ShopClues.com <[protected]@shopcluescom.zendesk.com> Apr 25 (10 days ago) to me ##- Please type your reply above this line -## Shipped-Anirudh, Apr 25 10:40 AM: Dear Roopesh, Thank you for shopping with ShopClues.com. This is with reference to your query regarding the delay in delivery of your order no. 13040957. We sincerely apologize for the inconvenience caused to you. As your order is untraceable on the courier website, we have escalated your case to our courier partner and we are following up with them. As soon as we receive any information from them, we will update you with the same. For further assistance kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Ajay ShopClues.com RoopeshR, Apr 24 08:39 PM: Hi Please give me an update for the above oder number.Its been shipped more than 5 days ago.Still im not able to track the product.Please do the needful. Thanks Cheers, ShopClues Support Team. No Activity yet. R Roopesh R

Dear Sir/Mam. Merch Ref: MICROMAXE390. .. I opened The Pack I Found That MTS brand-Micromax.E390. mobile Is There. This Is not Good. * *1. When I Placed a Order I Have Seen Micromax Brand not MTS mobile.* *2. This Mobile is Not Supporting My Relince Sim.* *3. As Showed please give me a Micromax mobile.* *4. I Dont want This MTS Brand tie-up mobile.* *So my Request you to Please Take Back This mobile. return Back my Money..* *Thanks &amp; Regards.* As I Given My Complaint to you Several Times but Instead of Giving Me Solution You Delaying The Matter. as you want Image of This product Please find Hre I Enclosed The Product Image attached Here. My Sincerly Request you Please Return Back My Money or please Give me Original Micromax CDMA Products. Please Look In This Matter &amp; Return Back My Money Thanks With Regards. Rabindra Kumar Biswal. Biswal. Orissa

Don't buy any product from shopclues, they are the number 1 cheating e-commerce site in India. I have been using ShopClues for long time and have bought products for 2 lakhs from them until I faced this issue happened last week. My friends gifted me "Gift Certificate" of Three Thousand (3 coupons each Thousand Rupees) from Shopclues on Aug 2013. I have not used and waiting for good product, on 11-Apr-14 I recieved a e-mail saying I have used all the 3 coupons and I was shocked since I haven't used it. I called them around 5 to 6 times and explained all these things and they were saying I have shared coupon with my friends, which i never did. Finally i was able to get the details of the person who they claim have used my coupon. I tried calling him and it says "Number Not In Use", i called them back and spoke with Floor Manager, he was so arrogant and not giving proper answers. He says we have already given you the mobile number and it is your problem to track him. I asked him to cancel the order he has placed and was not getting any from response. From 11-Apr-14 till now i have made around 15 Calls to them and till now i have got my coupon back. Please cancel the Order Id: 12848691 placed by the person stolen my gift certificate code. I suspect, some one who has Shopclues internal access has stolen all the coupon code not used for long time and they have created dummy id to buy products. If you want any details please e-mail to [protected]@gmail.com to get further details.

few days before i purchased a Bluetooth Headset(Bluetooth Handsfree) Restore E-100 from shopclues.com.my order number is 12874689.i recieved the product.after recieving i tried to connect with my mobiles.but it didnt connect.i ordered this produt because thay have said that the product is compatible with all amartphones in products description.believung that i purchased it.but it didnt get paired with any of the mobile.so i filed a return request on shopclues.com.but their customer support didnt respond me soon.they tok one week to respond me.they said that they cannot take the product now.so i wish to file a complaint on that website.

Hi, Yesterday i received the shipment. I observed that :- 1> Item looks old. 2> Scratch on the screen 3> Battery was not in a cover as charger was. Last year as well i received a broken Ganesha idol and Laughing Buddha shipment was misplaced. I thought by this time Shopclue will improve their quality but not. Since i was not in home, my relative received the shipment else i would have checked the mobile by inserting 3 sim cards and all the functionality. Doesnt matter if he has to stand at my door step for 30mins in this hot summer. Altogether i am not satisfied with the service. And from now onwards i will not recommend Shopclue shopping to my any relative.

hi I am rishi pandey I have to complaint against a site www.shopclues.com as i order a gym set on 14th apirl 2014 in that they have shown Body Maxx 20 Kg Weight Lifting Package + 3 Ft Bar + Dumbbells Rods + Gifts but when i receive my courier from them via blue dart courier services i didint found 3 ft bar and gifts as per my order and when i inform about this they did not take any action against this and whenever i call to there costumer care they never give proper reply i am very disappointed i have call them many times send mail many times. I have one more problem regarding a second order with shopclues.com i order 12 curtains from them but when they send me the order it was totally of very very very low grade quality I am not at all satisfied with that when i call regarding this issue to shopclues.com they again did not give me a proper reply. and i have fad up with them please help me regarding this issue i will be very grateful. Details about my orders. 1. 12967305 Order number 14 Apr 2014, 11:39 AM Order Date Product Body Maxx 20 Kg Weight Lifting Package + 3 Ft Bar + Dumbbells Rods + Gifts Amount Rs.2, 499 2. 13060621 Order Number 18 Apr 2014, 12:47 AM Order Date Products information CK Mahroon Flower CurtainCode: 1924022 PriceQuantity 12 Subtotal Rs.1, 764 thanks rishi pandey [protected] jaipur rajasthan.

I purchase product samsung battery pack power bank black color from shopclues.com...they send me white product with bill of black..color product...then i go to service centre with bill and product...they said me this product is duplicate...because prduct have data cable of samsung but they send china made data cable...and product is also totaly duplicate...so they return the product but when its retuern then they again tell me we cant do refund..and all...my product ad bill is not with me..and they dont give.me.any assistence for it...so please help me for my refund of 1999 rupees..

This is Pradeep Kumar from Shimoga, Karnataka. i have
ordered for macrame with mirror and my order number is 12819343. Today that is
on[protected] my order has been delivered at 1.30pm. when I opened the box the
mirror has been brokened. Kindly look in to this issue. Please solve this issue
as soon as possible.

Fake & fraud company, shopclues have disabled or deactivated my account without informing me and my order 12616103 which i had placed was cancelled, I called them 10-15 times regarding this issue and for activating my account again as it is having 50 clues bucks plus 14 clues buck which i will get for refund. Now 2-3 weeks has been passed and they are not activating my account again. When ever i call them they say that request have been forwarded and the query will be solved within 24-48 hours, But NO use, till now my account is not activated. So i request all the online buyers not to shop on shopclues as shopclues is Fake & Fraud company...Its better to buy from roadside and not from shopclues, At list the road side sellers may solve our queries and issue but not this shopclues. FAKE AND FRAUD company...

Dear Sir,

ORDER ID: 12998495
ORDER TIME: 14 Apr 2014, 08:53 PM
PRODUCT ORDERED: Samsung Galaxy S4 Mini I9192
PRICE: 14610 RS.
I ordered Samsung Galaxy S4 mini from Shopclues.com.
After 4 days of order my order status was showing "order cancelled" without any cancellation request from my side.
On enquiring with customer care the reply was "there is pricing error hence order cancelled".
I was cheated from Shopclues.com.
If there was pricing error from merchant side, doesn't Shopclues.com has the authority for Cross-check at the same moment, when the Product was put on display.
On talking to Meenakshi Singh(Floor Manager, +91-[protected]) the reply was insatisfactory, neither she was able to address the issue properly and disconnected the phone without even listening properly the issue.
Is this the Consumer Satisfaction that Shopclues claims about.
This is a shear case of Forgery from your side.
A highly reputed website like shopclues .com is doing this kind of Forgery, this was never ever expected.
I have paid the money, also paid the interest on Credit card, waited for 5 long days and now you say you can't deliver it. What type of irresponsible behaviour was that from your end.
I need the product anyhow, I can't bear inconvenience in any regards. Be it the pricing error, merchant problem or any damn thing I need the product.

Regards,
Varun
[protected]

This compny is making fool to everyone I have purchased product Nike air max but they have delived duplicae product with wrong size... when i make call to customr care they have blocked my phone no i can not reach to customer care from my mobile phone no . so i called up from other phone no they are not ready listen anythig just keep on delying and asking for photo which i have already sent it to them... I would sugget dont buy from from this company... my order no is 12631529

Against my return request # 223449 &amp; 225937 initiated after sending back the consignments through the DTDC delivery boy against Order #s 11344083 &; 11343463 Set of 3 Zadine Collection Cotton Dress Materials PC2-1111_1112_1117 QTY:1- 2 orders, on 25/02/2014. I have received refund of Rs.975/- only against order 11344083. However my refund of balance Rs.975/- not processed even today. Request to refund the same as it is nearly 50 days since the product returned back Regards, Udaya Narasimha A