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Updated: Apr 28, 2026
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ShopClues.com reviews & complaints page 333

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S
Sejal Patel
from Anand, Gujarat
Mar 16, 2014
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Address: Anand, Gujarat

Still I don't get any solution. Dear Sir/mamdam, I have ordered Mini Hand Sewing Machine and i paid online, but when i opened it and as soon as i have aused i realised this is duplicate one. It was not looked as per on web's picture and it is not working. It is daed on delevery. I told again and again shopclues.com customer care, but not get any solution. Order #9659691 Order Date: 25 Dec., 2013, 06:47 PM Payment method: Visa card. Product Quantity Unit price Subtotal Mini Hand Sewing Machine (QTY:1): Rs.89 Subtotal: 89, Shipping Cost: Rs.59, Clues Bucks: 4, Total Cost : 144.
ShopClues.com customer support has been notified about the posted complaint.
Apr 15, 2014
Updated by Sejal Patel Still I don't get any solution. They said that they will credited my product ammount in my debit card within 10-15 days, but still they did not credited. So, i didnt get any solution of my complaint. Please, help me.

Dear Sir/mamdam, I have ordered Mini Hand Sewing Machine and i paid online, but when i opened it and as soon as i have aused i realised this is duplicate one. It was not looked as per on web's picture and it is not working. It is daed on delevery. I told again and again shopclues.com customer care, but not get any solution. Order #9659691 Order Date: 25 Dec., 2013, 06:47 PM Payment method: Visa card. Product Quantity Unit price Subtotal Mini Hand Sewing Machine (QTY:1): Rs.89 Subtotal: 89, Shipping Cost: Rs.59, Clues Bucks: 4, Total Cost : 144.

You can see the product on shopclues.com web.

Thank you.

Regards
Sejal Patel
Apr 25, 2014
Updated by Sejal Patel Still I don't get any solution of my complaint. Its too late. Please help me to solve my complaint.

Dear Sir/madam, I have ordered Mini Hand Sewing Machine and i paid online, but when i opened it and as soon as i have aused i realised this is duplicate one. It was not looked as per on web's picture and it is not working. It is daed on delevery. I told again and again shopclues.com customer care, but not get any solution. Order #9659691 Order Date: 25 Dec., 2013, 06:47 PM Payment method: Visa card. Product Quantity Unit price Subtotal Mini Hand Sewing Machine (QTY:1): Rs.89 Subtotal: 89, Shipping Cost: Rs.59, Clues Bucks: 4, Total Cost : 144.

You can see the product on shopclues.com web.

Thank you.

Regards
Sejal Patel
Apr 25, 2014
Updated by Sejal Patel Still I don't get any solution of my complaint. Its too late. Please help me to solve my complaint.

Dear Sir/madam, I have ordered Mini Hand Sewing Machine and i paid online, but when i opened it and as soon as i have aused i realised this is duplicate one. It was not looked as per on web's picture and it is not working. It is daed on delevery. I told again and again shopclues.com customer care, but not get any solution. Order #9659691 Order Date: 25 Dec., 2013, 06:47 PM Payment method: Visa card. Product Quantity Unit price Subtotal Mini Hand Sewing Machine (QTY:1): Rs.89 Subtotal: 89, Shipping Cost: Rs.59, Clues Bucks: 4, Total Cost : 144.

You can see the product on shopclues.com web.

Thank you.

Regards
Sejal Patel
View replies
Dear Sir/madam, I have ordered Mini Hand Sewing Machine and i paid online, but when i opened it and as soon as i have aused i realised this is duplicate one. It was not looked as per on web's picture and it is not working. It is daed on delevery. I told again and again shopclues.com customer care, but not get any solution. Order #9659691 Order Date: 25 Dec., 2013, 06:47 PM Payment method: Visa card. Product Quantity Unit price Subtotal Mini Hand Sewing Machine (QTY:1): Rs.89 Subtotal: 89, Shipping Cost: Rs.59, Clues Bucks: 4, Total Cost : 144.

You can see the product on shopclues.com web.

Thank you.

Regards
Sejal Patel
Reply
Dear Sejal,

We deeply regret the inconvenience caused to you. We are getting the checked and sorted on priority. Be assured of receiving the plausible resolution from us ASAP.


Regards,
ShopClues Support!
Reply
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    M
    mdccin
    from Chennai, Tamil Nadu
    Mar 16, 2014
    Resolved
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    Resolved

    Address: Mumbai City, Maharashtra

    Hi, I had placed an order for "Full Body Pain Stress Relief Hand Feet Thighs Back Shoulder Hips Head Massager" from shopclues.com on 16th Jan 2014.The amount paid was Rs. 1, 296 through credit card. On 23 Jan 2014 I got an email communication from the website that the order cannot be fulfilled due to non-availability and a refund will be initiated for amount of 1213 rupees. Since Then there has been a series of emails and phone-calls that I have made to shopclues.com, every response i get from them was to ask for 48hrs and the amount will be credited back to my credit card account. Its been 2 months and i keep on getting the same reply without any action. This is totally unprofessional behaviour. I am attaching the details of the communication with the website and till date this refund has not been settled
    Aug 14, 2020
    Complaint marked as Resolved 
    ShopClues.com customer support has been notified about the posted complaint.
    Apr 02, 2014
    Updated by mdccin     Shop clues have refunded the said amount on 28th March 2014 post putting a complaint here. I thank Consumercomplaints.in team for their help.
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      S
      Sejal Patel
      from Anand, Gujarat
      Mar 16, 2014
      Resolved
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      Resolved

      Address: Anand, Gujarat

      Still I dont get any solution. What about my complaint sir?

      Dear Sir/madam, I have 3 ordered of "Transparent Bra Straps - (Pack of 2 pairs)" Code: 1677020 and i paid online, but still I have not get it. I told again and again shopclues.com customer care by call and e-mail, but they have not get any solution. My Payment method is Visa debit card/online paid. I have given 3 ordered of same product/item as follow:
      1. #9591577 22 Dec 2013, 11:13 PM
      2. #9601123 23 Dec 2013, 09:59 AM
      3. #9624437 23 Dec 2013, 07:08 PM
      Subtotal : Rs.120
      (-)Order Discount : Rs.97
      Price after Discount : Rs.23
      Shipping Cost : Rs.19
      Total : Rs.42
      I have given 42x 3 = Rs. 126 for three same items, but not get any one.
      I have separately paid online of Rs. 42/- for above mentioned three same times, so totally Rs. 126/- has been debited from my debit card, but still i have not receive the product. The status of order is showed that "This order is shipped via Overnite Express. The tracking number for this shipment is [protected]. To track this package goto http://www.overnitenet.com/ and enter the tracking number shown above".
      But its so late i not get it. Please, give me a reasonable solution as soon as possible.
      Thank you.
      Regards
      Sejal Patel
      Aug 6, 2021
      Complaint marked as Resolved 
      View replies
      Dear Sejal,

      We are already working on your concern and getting this sorted on priority. You will receive the timely updates on the registered email id/contact number. Kindly accept our apologies for the inconvenience caused.


      Regards,
      ShopClues Support!
      Reply
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        R
        rahul.desai208
        from Pune, Maharashtra
        Mar 16, 2014
        Resolved
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        Resolved

        Address: Nashik, Maharashtra

        I have placed an order on 5/03/2014 FOR LG 3500 EARPHONE MICRO
        USB PIN[protected]. I received my order on 08/03/2014 & I also made
        the payment. But after that I found the product is faulty. After
        complaining to the customer support they are trying to engage me in
        lengthy procedures & trying to avoid my complaint.

        Now 5 days have passed still there is no feedback from the shop clues.
        Aug 14, 2020
        Complaint marked as Resolved 
        ShopClues.com customer support has been notified about the posted complaint.
        View replies
        Dera Rahul,

        We sincerely apologize for the inconvenience caused to you in response to the received product. We are getting the concern checked and will share the plausible resolution from us.


        Regards,
        ShopClues Support!
        Reply
        Dear Team,

        Please help me to recover my loss or replacement of product. I have ordered Blackberry mobile from shopcluse.com with the order number 19843009. They have delivered the product, when i have checked the product that was faulty and i am contieousaly following those pepole for replacement but didn't get that. I have invested 12798.00 and didn't get worth of product, please help me to refund the money. Please refer the followup date wise.

        16 Sep 2014 16:11:19
        19 Sep 2014 00:18:12
        29 Sep 2014 18:41:09

        I have also spoke many times to customer care but they are also not able to help me they are just taking complaint and after few days they will close the complaint.

        Regards,
        Sandeep Mishra
        cell : +[protected]
        Reply
        I placed an order vide order No...32559203 for an instant sigma geyser of one Litre on 05/01/2015 which was shipped and delivered to me on 16th Jan 2015. When I called a plumber cum electrician to install that, it is observed that the product was faulty and producing current in flow of hot water. Kindly replace the order on urgent basis.
        Thanks
        Reply
        One could die on the spot on using this type of product. I amaze how it has been labelled with ----ISI-----fobi
        Reply
        One could die on using such a product on the spot. I am astonished how the company has got an ...ISI... mark for this product.
        Reply
        I had ordered a Frontech Multimedia Joy Wheel JIL-3003 on the 29th of May, which got delivered today. I connected all parts as instructed in the guide and it failed to work at its first run. Please take this matter seriously. I want a refund, with you taking back your product. Thank you. Very disappointed.
        Reply

        cod not available

        Shue is not available
        Reply

        My order No: 37614807

        I did not get any mail from shop clues. I booked a product kissing teddy couple on hear Rs.174/-. I don't have any a/c in shop clues.How I would track my order.
        Reply

        Scratches on head phones and no logo.

        Scratches on head phones and no logo as written on cover. Please replace it.
        Reply

        my order no 28664569 payment not credited my bank account

        my order no 28664569 payment not credited my bank account
        Reply

        Ordered parcel not recd.

        Order no . 22266711 containing 2 parcel but i have recd. only one parcel. other one not delivered. I tried to contact shopclues customer number but no response.
        Reply

        bymistake placed double order

        bymistake placed double order pls sortout this probliem Order no[protected] Order no[protected] pls dispatch only 1 pc of striped red nehru jacket Vinay [protected]
        Reply

        not delivering my order

        My order no is 22614053 and order date is 11 Oct 2014 its been 26 days and cost was 1125 rupees my order is still pending to deliver me.shope clues such a fake
        Reply
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          A
          aleemdoc
          from Matabhanga, West Bengal
          Mar 15, 2014
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          Address: Shimoga, Karnataka

          I ordered a Dr Morepen Glucose monitor online on shopclues.com on 22feb. Order Number: 11425077 Product: Dr. Morepen BG-03 Monitor with 25 strps Description said 25 Test strips and 10 lancets free..but when I received the shipment there was no teststrips and no lancets in the package. I complained this to the company several times but no action is being taken.
          ShopClues.com customer support has been notified about the posted complaint.
          View replies
          Dear Customer,


          We sincerely apologize for the inconvenience caused to you. We are getting the concern checked on priority and will share the timely updates with you. Be assured for receiving the plausible resolution from us ASAP.


          Regards,
          ShopClues Support!
          Reply
          I ordered a three set door mat(rs;284 including shipping) from shopclues on[protected] of order number 11579907, through the corrier service bluedrat number [protected] havnt reached till now .they called and asked to come and collect from there, but due to lack of going there and collecting i prefered online shopping so kindly take the necessary steps fastly.
          Reply
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            V
            Vinay Sonu
            Mar 13, 2014
            Resolved
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            Resolved

            Address: Bangalore, Karnataka

            Hello Team, I have ordered a product from shopclues Nokia BH-111 it has been sent from the Sahil Collections . Product which has been sent was a china product was a defective product i called up on the same day to escalate .Shopclues said me to contact with the merchant (Sahil collections) he said me to return the product . i Have couriered him the product on 1-Mar-2014 still now there is no response . i called them today they said that the amount will be refunded ..but wen i ask him to send him another product o behalf of that will pay the extra amount they are not ready . Please don't shop with the shop clues they are sending the CHINA PRODUCTS Vinay MV order number:11340531
            Aug 6, 2021
            Complaint marked as Resolved 
            ShopClues.com customer support has been notified about the posted complaint.
            View replies
            Dear Vinay,

            We sincerely apologize for the experience you had. Due to some circumstances, the refund against your order has been processed from our end. Please expect the credit within 2 weeks in your bank account. For other assistance, reach us at www.shopclues.com/support or[protected].


            Regards,
            ShopClues Support!
            Reply
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              K
              KK7575
              from Bengaluru, Karnataka
              Mar 13, 2014
              Resolved
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              Resolved

              Address: Bangalore, Karnataka

              Hi, I had ordered "Exercise Spin Bike With 20kg Wheel" amounting Rs16360 but the product was damaged. Every time I call to the support there are saying only one thing give some more time its been almost 20 days and there is still no resolution. worst experince Please help. Regards, Kiran
              Aug 14, 2020
              Complaint marked as Resolved 
              ShopClues.com customer support has been notified about the posted complaint.
              View replies
              Dear Kiran,


              We deeply regret the inconvenience caused to you in response to the received product. We are getting the concern checked on priority and will share the timely updates with you. Be assured of receiving the plausible resolution from us ASAP.


              Regards,
              ShopClues Support!
              Reply
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                S
                Sourav9
                Mar 12, 2014
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                I ordered for a BRITE Professional Electric hair clipper trimmer on shopclues.com with order no.10217873. But they delivered a machine of MAXEL brand! The clipper was not good. It was plucking my hair & beard. So i asked for replacement. It took many many days to get the replacement. For replacement they gave me a new order no.11733870. But they again delivered a clipper trimmer of MAXEL brand instead of BRITE as decribed in this url '' http://www.shopclues.com/professional-electric-hair-trimmer-and-clipper-set-2.ht...⇄ ''. This clipper has no manufacturing date on the box. The comb attachments are really sharp & hurting scalp if we try to clip hair! The blade protector is delivered broken. It is probably a local duplicate chinese product. Why are they cheating in this way?
                ShopClues.com customer support has been notified about the posted complaint.
                View replies
                Dear Sourav,


                We deeply regret the inconvenience caused to you. Kindly accept our apologies. We are getting the concern sorted on priority and will share the timely updates with you. Be assured of receiving the plausible resolution from us ASAP.


                Regards,
                ShopClues Support
                Reply
                Today I got a email from shopcles that they are arranging pickup for refund. I want to know how many times will they play the same game of delivering a wrong product & then taking it back? In this process they are just holding my money & gaining interest! They should be booked/charged for this type of harassment they caused to customer. They already made same mistake twice & now simply saying to customer that they will refund customer's money! Is it enough to satisfy a customer?
                Reply
                Your apology can never lessen customer's harassment.
                Firstly, answer why have you done same mistake twice?
                Secondly, what should be your punishment for doing such mismanagement?
                Thirdly, at this present condition I would like to change my the attachments & blade-protector only.
                Reply
                I still haven't got any plausible solution. Mere refund is not enough. I s
                Reply
                Array
                Reply
                Refund is not done yet. Why?
                Reply

                defective one led 5 watt order no.37869969 dt.21.2.2015

                we have received a defective pc. of one led bulb of 5 watt out of the set of three bulbs.white in color kindly make the loss good immediately. there was online order and prepayment also on line.
                Reply

                though order not delivered they are telling it is delivered to my place

                order number is 39493937 though order not delivered they are telling it is delivered to my place
                Reply

                Order No.#31834135

                Order shipped on 04.01.2015 but not received by me till date (20.012015). Its a winter garment! Please look into.
                Reply

                order no-35355381 , wrong size shoes deliverd, no refund intiate

                dear sir i have complain for order no 35355381 for return on 6th feb 2015 but till one month no return request conformed nor any refund initiate.
                Reply

                I have not revecied order product from 14 th Nov, 2014

                I have order Syska power bank 5200 Order #26703033 on 14th Nov, 2014 but still i have not received, i have tried to talk with customer care support but not received satisfy answer.
                Reply

                wrong quantity

                I have ordered 100 strips but got only 10
                And even after 10 days..they have done nothing
                Reply

                samsung power bank 9000mah not proper work

                dear sir i am purchase samsung power bank 9000mah but power bank not proper work so i want r return this item. order no 19755615 mobile no. [protected] surendra singh negi
                Reply

                delayed in despatching order

                we had booked folding chair with trolly bag order no 22648135 on de.[protected] but we can` t get still today
                Reply

                What Happened My Order

                What happened my order, My Order No.29238017, Shipped with Ecom Express tracking number[protected]
                Reply

                duplicate Nokia BH 214 Bluetooth headset

                I bought Bluetooth stereo headset BH214 from Shopclues todayI received it is not working properly, , , please I need My money back Or exchange of good product...Order no[protected]
                Reply
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                  S
                  Sourav9
                  Mar 12, 2014
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                  I ordered for a BRITE Professional clipper trimmer on shopclues.com with order no.10217873. But they delivered a machine of MAXEL brand! The was not good. It was plucking my hair & beard. So I asked for replacement. It took long to get the replacement. For replacement they gave me a new order no. 11733870. But they again delivered a clipper trimmer of MAXEL brand instead of BRITE as described in this url " http://www.shopclues.com/professional-electric-hair-trimmer-and-clipper-set-2.ht...⇄ ". This clipper has no manufacturing date on the box. The attachments are really sharp & hurting scalp if we try to clip hair! The blade protector is broken.Why are they cheating in this way? It is looking as a fake product.
                  ShopClues.com customer support has been notified about the posted complaint.
                  View replies
                  Dear Sourav,


                  We deeply regret the inconvenience caused to you. Kindly accept our apologies. We are getting the concern sorted on priority and will share the timely updates with you. Be assured of receiving the plausible resolution from us ASAP.


                  Regards,
                  ShopClues Support
                  Reply
                  Today I got a email from shopcles that they are arranging pickup for refund. I want to know how many times will they play the same game of delivering a wrong product & then taking it back? In this process they are just holding my money & gaining interest! They should be booked/charged for this type of harassment they caused to customer. They already made same mistake twice & now simply saying to customer that they will refund customer's money! Is it enough to satisfy a customer?
                  Reply
                  Your apology can never lessen customer's harassment.
                  Firstly, answer why have you done same mistake twice?
                  Secondly, what should be your punishment for doing such mismanagement?
                  Thirdly, at this present condition I would like to change my the attachments & blade-protector only. Or you may give me a satisfactory amount of refund so that I can buy standard atachments & blade-protector for the machine.
                  Reply
                  I still haven't got any plausible solution. Mere refund is not enough. I should get proper compensation for this repeated harassment. They are not taking the matter seriously.
                  Reply

                  Power Bank not working (order no 42408769 )

                  Few days back I ordered a power bank having order no 42408769. I have received the power bank yesterday. I found power bank is not working properly. You are requested to please resolve the issue
                  Reply

                  Ordered material not received. Order No.35048269

                  Material not received but showing status as delivered to me. Four complaint's made no action taken.
                  Reply

                  i doesn"t recived my order

                  iam so many times complant but their is no use my order no is35847211.i crack the order in indial postal web site, it's still in new delhi. so i request u refund my money
                  Reply

                  The power bank purchase by website is not working

                  Hii,
                  this is vishal from mumbai i had orderd one power bank my order no is Delivered – ShopClues Order 91844512 plz provide me new one or its not working which also have warranty of 6 month revert me immideatly its looking like fraud one.
                  Reply

                  order item not delivered

                  hi, i ordered pendrive through shop clue online and payment done for my order but still i didn't receive my parcel my order id: 22120353. kindly make it reachable to me soon as possible
                  Reply

                  Bose earphone are not working properly

                  On yesterday when I start using my head phone from one of it side voice is not coming ..and this problem is persist from that time
                  Reply
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                    J
                    Jithendra V V
                    from Bengaluru, Karnataka
                    Mar 12, 2014
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                    Address: Ernakulam, Kerala

                    I purchased one Samsung Galaxy Trend Mobile phone from Shopclues.com on 12/02/2014 as order no 11131289 and paid fully via credit card. The company assured me that the product will be delivered between 20th and 22nd of February and gave the tracking no of the Parcel as U[protected] in First Flight courier. The same was not delivered till March 01st. Upon giving them complaints on 22 and 24, 26, 28 of February they are still biting time and saying they need 48 hours more like this they have not yet given me either the product nor my refunds. I had been waiting for almost 30 days without getting the product nor any further updates on the complaints I had given in email and their website. I need immediate resolution for the same.
                    ShopClues.com customer support has been notified about the posted complaint.
                    View replies
                    Dear Customer,

                    We sincerely apologize for the inconvenience caused to you. Due to shipping concerns, we have processed the complete refund against your order. Please expect the credit within 2 weeks in your bank account.


                    Regards,
                    ShopClues Support!
                    Reply
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                      S
                      Sourav9
                      Mar 11, 2014
                      Resolved
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                      Resolved

                      I ordered a lotto watch with order no. 11745469 on shopclues.com. The Lotto watch they sent is not a real
                      one I think. There is engraved Lotto
                      logo neither on the belt nor on the
                      lock. The product is under 6 months
                      manufacturer's warranty. But there is
                      no warranty card with the watch. On
                      the backside of watch it is stated as
                      model no. 'LTB-201' & on the invoice
                      as 'white dial watch' but in the back of
                      the box written model 'LTB-101' &
                      'Classic(BLACK)! So this must be a
                      fake watch. When I contacted their customer care through email. They gave answer after around 2-3 days. There they instructed me to search a lotto outlet to ensure whether the delivered
                      product is fake or original, they would provide
                      me the same in written. Once I
                      receive that, I could take scan
                      copy of this and email shopclues. So needful can be done.
                      But my point is that there is no lotto outlet here. I attached the
                      picture of the real watch along with the
                      images of the product I got from shopclues. They are also neglecting the point of not giving the WARRARTY CARD. They just try to harass their customer & use their money. Kindly take action against those type of business companies.
                      Aug 14, 2020
                      Complaint marked as Resolved 
                      ShopClues.com customer support has been notified about the posted complaint.
                      Mar 11, 2014
                      Updated by Sourav9                       see this.

                      View replies
                      see this.
                      Reply
                      Real lotto
                      Reply
                      Real lotto
                      Reply
                      Dear Customer,


                      We sincerely apologize for the inconvenience caused to you in response to the received product. As per our records, we have processed the complete refund against your order. Please expect the credit within 2 weeks in your bank account.


                      Regards,
                      ShopClues Support!
                      Reply

                      lost in transit

                      Order no 42481043 is showing lost in transit.please arrange refund
                      Reply
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                        N
                        Naveen.Narasimhareddy
                        from Bengaluru, Karnataka
                        Mar 11, 2014
                        Resolved
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                        Resolved

                        Address: Bangalore, Karnataka

                        Dear Shop clues
                        Order #11714379
                        As i ordered online for OPTIMUM SERIOUS MASS 12LB protein powder for 4151rs, we have received the same but
                        we have received packet with seal opened and also delivery person didn't allow to check he told if you have any complaints pls check with customer care.
                        Really the product is not original, its totally duplicate and fake serious mass which mixed up with 90% wheat floor
                        90% of protein is mixed with wheat atta and only 10% of serious mass powder mixed, which unable to drink, if we drink the same we will be able to fall in sick
                        just we have tasted and checked with gym team they confirmed this is totally duplicate and fulfilled of wheat flour which unable to drink and also health problems like stomach ache / vomiting and food poison
                        Pls check and kindly exchange with original or else return the amount...,
                        Aug 14, 2020
                        Complaint marked as Resolved 
                        ShopClues.com customer support has been notified about the posted complaint.
                        Mar 12, 2014
                        Updated by Naveen.Narasimhareddy                         Thank you for contacting ShopClues.com

                        We sincerely apologize for the inconvenience caused due to receiving of defective product against your order 11714379. We have logged in your return request with the ticket number 737576.
                        To expedite the process, we request you to provide us with images of the defective product received.
                        Please click on the following links if you have any further questions
                        - http://www.shopclues.com/return-or-replacement.html
                        - http://www.shopclues.com/trackorder to get a quick update on your return request

                        Thanks & Regards,

                        Divya Dhiman
                        ShopClues Support
                        s::s
                        Mar 19, 2014
                        Updated by Naveen.Narasimhareddy                         Dear Thrinesh,

                        Greetings from Shopclues.com
                        We regret for the inconvenience caused to you with your product, received by you against the order. We sincerely apologize for the delay in addressing your concern and would like to inform you that for us to proceed further, we request you to kindly provide us the screenshot of the QR code mentioned on the product, so that the Quality Department can look into the concern. Please be assured that we will resolve your problem on high priority.
                        If you have any further queries, feel free to contact our customer support team.
                        Always looking forward to serve you better.
                        Thanks & Regards,
                        Upasana
                        Shopclues.com Customer Service


                        Dear Upasana

                        Why I should give QR code, My concern is ( product sold by shopclues you doesnt have that code or may be product sent by your merchant, but merchant should have thisQR code, but dont ask customer that required QR code etc etc... pls dont fool us, each and every product will be only one QR code which shopclues know or your merchant knows for each and every customer or package there will not be any seperate seperate QR codes.. STOP FOOLING CUSTOMERS and come to point weather product will be replaced by original or not / else refund full amount, or else confirm we will not refund and will not replace, we know what to do ?

                        Even we know the quality departments and government labs to chek this product we will submit there it self, this will be my final reminder regarding refund of full amount or replacement with original product...


                        Rgds
                        Navee Thrines
                        [protected]
                        View replies
                        Dear shopclues

                        As you required pls find the attached images of product and kindkly exchange original serious mass protein powder...

                        images shows seal broken and taped with cello tape as well snap of protein powder shows color variance because of fake qulaity


                        Regards

                        Naveen thrinesh
                        [protected]


                        Dear Thrinesh,

                        Greetings from ShopClues.com

                        We sincerely apologise for the inconvenience caused to you. Your concern has been forwarded to the merchant and we will try our best to get you a resolution within the next 3-4 working days. Please be assured that ShopClues.com always protects your interest and we will be expediting your request.
                        However, sometimes our response may get delayed due to the nature of the issue or availability of the merchant.

                        Here is a useful link to get further answers to your questions
                        http://www.shopclues.com/return-or-replacement.html

                        Thanks & Regards,
                        Sanjay
                        Team ShopClues
                        Reply

                        Shop Clues — tampered and fake product

                        I ordered ON serious mass from shop clues, order no.12547591.and I received a tampered product, powder was out of pack, and few ants on it.its so worst to shop from shop clues.I dint no whether they refund my amount or not.thinking to take them to consumer court.Its just time waste.
                        Reply
                        Hi Shop Clues Quality Team,
                        Order ID#12636585. I am terribly disappointed with you and the product so called ON Serious Mass 12lbs - strawberry flavour what you have delivered to me. I had bought Serious mass earlier & I know the quality of serious mass. The powder which is delivered to me is definitely not serious mass & I am not sure what it contains?

                        One of your representative called me & said the product is from GREY MARKET So the packaging will be different. Did you guys say that the product you are buying comes from grey market on your site????

                        Let me ask you some questions,

                        Having bought serious mass, I came to know the product is fake, What about the people who had never bought ON Serious mass earlier. What effects will this powder cause to their Health. Are you aware of the blunder & CRIME you are committing here?

                        What about the QUALITY CHECK you guys put up on the site. ??? Is there even a quality check ??? Quality check of the product or the cover up FAKE packing???


                        You are playing with LIFE of Indians. . !!! I vehemently condemn this!!! I am not going to leave this issue & sleep tight. I will make sure that you stop selling FAKE HEALTH SUPPLEMENT PRODUCTS & ALL ARE AWARE SHOP CLUES SUPPORTS GREY MARKET PRODUCTS!!!

                        I will MAKE SURE NO ONE WOULD BUY SUPPLEMENTS FROM SHOP CLUES. I WAS A STAUNCH CUSTOMER OF SHOP CLUES BUT YOU HAVE FLOORED YOUR REPUTATION & YOU ARE NOT AWARE OF THE CONSEQUENCES & EFFECTS OF FAKE SUPPLEMENTS ON PEOPLE. LEARN OR I WILL MAKE YOU LEARN. .
                        Reply
                        Hi Shop Clues Quality Team,
                        Order ID#12636585. I am terribly disappointed with you and the product so called ON Serious Mass 12lbs - strawberry flavour what you have delivered to me. I had bought Serious mass earlier & I know the quality of serious mass. The powder which is delivered to me is definitely not serious mass & I am not sure what it contains?

                        One of your representative called me & said the product is from GREY MARKET So the packaging will be different. Did you guys say that the product you are buying comes from grey market on your site????

                        Let me ask yo some questions,

                        Having bought serious mass, I came to know the product is fake, What about the people who had never bought ON Serious mass earlier. What effects will this powder cause to their Health. Are you aware of the blunder & CRIME you are committing here?

                        What about the QUALITY CHECK you guys put up on the site. ??? Is there even a quality check ??? Quality check of the product or the cover up FAKE packing???


                        You are playing with LIFE of Indians. . !!! I vehemently condemn this!!! I am not going to leave this issue & sleep tight. I will make sure that you stop selling FAKE HEALTH SUPPLEMENT PRODUCTS & ALL ARE AWARE SHOP CLUES SUPPORTS GREY MARKET PRODUCTS!!!

                        I will MAKE SURE NO ONE WOULD BUY SUPPLEMENTS FROM SHOP CLUES. I WAS A STAUNCH CUSTOMER OF SHOP CLUES BUT YOU HAVE FLOORED YOUR REPUTATION & YOU ARE NOT AWARE OF THE CONSEQUENCES & EFFECTS OF FAKE SUPPLEMENTS ON PEOPLE. LEARN OR I WILL MAKE YOU LEARN. .
                        Reply
                        Dear Thrinesh,

                        We deeply regret the experience you had. We are already working on your concern and getting this sorted on urgent basis. As per our records, the received product has been picked from your place. Once the same reaches our warehouse, we will proceed with the next course of action as per your convenience. Be assured of receiving the plausible resolution from us ASAP.


                        Regards,
                        ShopClues Support!
                        Reply
                        I have ordered ON serious mass from shop clues.com and my friend did the same only his product turned out to be a fake .I haven't received my order yet but I am sure it will be fake as well . I tried cancelling my order but it didn't work. I paid using COD . My order no is 13595707. I researched online and found out that many others received the same fake product.
                        Reply
                        I am to receive my product on 14 th may 2014 so please cancel my order before that. i had difficulty when i tried to cancel the order myself from your site but i had alot of difficulty and ended up wasting time and couldnt even cancrl it.please help me.
                        Reply
                        hi shopclues.com team,
                        I have ordered ON Serious mass From your site. My friend ordered the same and he received a fake product . My order no is.13595707 and i would like to cancel my order because i researched online and found out many of the same fake products were delivered. I tried cancelling my order from your site but i had alot of difficulty and couldnt succeed at it. so i would like you to cancel it. I am supoosed to receive my order on 13th may 2014. Please help me cancel it.
                        Reply
                        Optimum nutrition Serious Mass 12 Lb" from ShopClues (Order No:[protected]. I have received fake product. By looking at the product quality anyone can say its fake and I have enough proofs to say its a fake product. The packet does not contain any Mfg. Date, Exp. Date and Lot No. After lodging the complain in Shopclues the reverse pick up has been done on 26th Feb 2015. But After passing so many days also they are not ready to refund my money. Need to take serious action against seller for selling fake products. It can cause serious health issues; they are playing with public health.
                        Reply

                        Shopclues.com — Re: [ShopClues.com] Re: Return requested for ShopClues order 48344785

                        i ordered for 9 size shoebut what has come is 6 size how will you replace it ?or refund the money
                        Reply

                        Money is deducted from my balance.but i have no courier message & travelling sms in 15days.

                        Money is deducted from my balance.but i have no courier message & travelling sms in 15days.so please see it immidiate & send me a travelling message.
                        Reply

                        Trying to buy "Philips DSP 30U 5.1 Speaker System" but unable to buy from two days

                        Hi, We face problem to online buy Philips DSP 30U 5.1 Speaker System Unable to buy last two days. my user id is "[protected]@gmail.com. Kindly do needful. In site are showing price 1899.
                        Reply

                        kitchen item bought from shopclues its worst product

                        i have purchased a kitchen item from shopclues its not worthfull for my money in website fake image they updated i have all proof with me .
                        Reply

                        I'm complainting about your product which is local

                        Imported badminton batate ho dikhate ho our local mal suply karte ho... muze yah nahi chalega i want to return it to you i want back money... i dont like your product & service tooo... just return my money .. unless i will complaint about your this fraud activity ...to the consumer forum ... understand i want reply right now you have only 48 hrs
                        Reply

                        refund process against wrong product

                        1. Ordered product is not delivered. 2. Product is defected. 3. It is not a Original product. 4. The Merchant is rejected my return request. So return back your product and refund my money back.
                        Reply

                        Orders have not delivered so far

                        My Order Nos.24202601 & 24202603 dt.21 Oct 2014, 01:58 PM. But so far, I have not received the orders till date. I am worried about it. I have paid amount. Kindly arrange to send the orders immediately.
                        Reply
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                          S
                          Skm Prabhu
                          Mar 11, 2014
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                          I have ordered product "Premium CT-512 Electronic Calculator (12 Digits)" from ShopClues (Order No:[protected]. I have received fake product. By looking at the product quality anyone can say its fake and the calculator is not working. I registered complaints in their website, but no proper response. Need to take serious action against seller for selling fake products.
                          ShopClues.com customer support has been notified about the posted complaint.
                          View replies
                          Dear Customer,


                          We sincerely apologize for the inconvenience caused to you. We are getting this checked and will share the timely updates on registered details. Be assured of receiving the plausible resolution from us.


                          Regards,
                          ShopClues Support!
                          Reply
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                            Skm Prabhu
                            Mar 11, 2014
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                            Hi Sir,

                            I have placed the order on 11th Feb 2014 but didn't received the product
                            till now and in their websites shows that the ordered product has been
                            delivered, When approached shopclues customer support(Ticket#710502),
                            they claims product delivered & told to me that they will sent
                            POD(proof of delivery), but no further update. It looks shopclues.com
                            cheating and looting the money from common man and not delivering the
                            product.

                            Product detail;
                            ============
                            Product name : Teddy Bear
                            Code: 2131490
                            Order ID: 11111879
                            Shipment Information:6616884 Via DTDC
                            Order Date : 11 Feb 2014, 06:23 PM


                            Thanks
                            Prabhu
                            ShopClues.com customer support has been notified about the posted complaint.
                            View replies
                            Dear Customer,

                            We sincerely apologize for the inconvenience caused to you. We are getting this checked with the courier partner on urgent basis and will share the timely updates with you. Be assured of receiving the plausible resolution from us.


                            Regards,
                            ShopClues Support!
                            Reply
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                              S
                              Skm Prabhu
                              Mar 11, 2014
                              Report
                              Copy

                              Sir, I have ordered a Premium CT-512 Electronic Calculator (12 Digits) from www.shopclues.com and on 1st march i got the product. it doesn't work at all. then i registered my complaint on their site & got an auto generated mail from them after that i tried to followup a bunch of time and have dropped too much of mails but didn't get any response from them. please look out at this matter My order ID :[protected]
                              ShopClues.com customer support has been notified about the posted complaint.
                              Helpful
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                                R
                                Rathikala
                                from Mumbai, Maharashtra
                                Mar 10, 2014
                                Resolved
                                Report
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                                Resolved

                                Address: Chennai, Tamil Nadu

                                I have placed the order on 14th Feb 2014 but didn't recieved the product till now and in their websites showed that the ordered product has been shipped through Delhivery.com and gave tracking no ([protected]), while checking with courier website it shows that the product has been returned as per client(Shopclues.com) request. When approached shopclues customer support, they said ' we didn't gave any instructions' further they said we will update the status once we received the retuned product. I called today (10th March 2014). they were telling the same story that the product is not delivered to their warehouse. In India ordinary postal /courier will reach maximum 3-4 days but shopclues.com saying product has not yet reached .I don't know which courier will take more than 25 days to reach. it looks shopclues.com cheating and looting the money from common man and not delivering the product.
                                Aug 14, 2020
                                Complaint marked as Resolved 
                                ShopClues.com customer support has been notified about the posted complaint.
                                View replies
                                ShopClues.com - Shopclues.Com took payment but not yet Deliver the product and no proper response

                                I have placed the order on 11th Feb 2014 but didn't received the product till now and in their websites shows that the ordered product has been delivered, When approached shopclues customer support(Ticket#710502), they claims product delivered & told to me that they will sent POD(proof of delivery), but no further update. It looks shopclues.com cheating and looting the money from common man and not delivering the product.

                                Product detail;
                                ============
                                Product name : Teddy Bear
                                Code: 2131490
                                Order ID: 11111879
                                Shipment Information:6616884 Via DTDC
                                Order Date : 11 Feb 2014, 06:23 PM


                                Thanks
                                Prabhu
                                Reply
                                I have placed the order on 11th Feb 2014 but didn't received the product till now and in their websites shows that the ordered product has been delivered, When approached shopclues customer support(Ticket#710502), they claims product delivered & told to me that they will sent POD(proof of delivery), but no further update. It looks shopclues.com cheating and looting the money from common man and not delivering the product.

                                Product detail;
                                ============
                                Product name : Teddy Bear
                                Product Code: 2131490
                                Order ID: 11111879
                                Shipment Information:6616884 Via DTDC
                                Order Date : 11 Feb 2014, 06:23 PM


                                Thanks
                                Prabhu
                                Reply
                                Dear Rathikala

                                We are regretful for the inconvenience caused to you. We request you to share the order details so that we can get this checked & revert. For other assistance reach us at[protected] or http://www.shopclues.com/support.


                                Regards,
                                ShopClues Support!
                                Reply
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                                  P
                                  ppatela2
                                  from Mumbai, Maharashtra
                                  Mar 8, 2014
                                  Resolved
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                                  Resolved

                                  Address: Mumbai City, Maharashtra

                                  I purchased the foot massager from shopclues costing rs. 2898 which was the best in specification and highest in price as compared to other models. when I received the package, it was totally different machine with lower spec, which was actually rs.900 cheaper. So I registered a returns request online. Now they are refusing the refund stating that the product that was delivered was the actual product and the customer care person started arguing with me over the phone. I have provided the actual pic and specification snapshot from their website which easily proves that they are wrong. aprt from different color, specification the product does not have any mrp sticker/print, no model number on website is mentioned. this is mandatory by law for any retail business. I want your support in getting my refund and send them a notice so that this does not happen in future. below pic: blue is what I ordered & received orange model. I have the word file which I can send, but this cannot be attached.
                                  Aug 14, 2020
                                  Complaint marked as Resolved 
                                  View replies
                                  Dear Customer,

                                  We sincerely apologize for the experience you had. We request you to share the order details so that we can get this checked & revert. For other assistance, reach us at www.shopclues.com/support or[protected].


                                  Regards,
                                  ShopClues Support!
                                  Reply
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                                    A
                                    ani088
                                    from Mumbai, Maharashtra
                                    Mar 8, 2014
                                    Resolved
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                                    Resolved

                                    Address: Thane, Maharashtra

                                    Hi, I have ordered SkullCandy Earphones with Mic inkd'2 ( Best Audio Quality ). Order no:11477605 I got delivery on 3rd march 2014 morning. When i open product there are some issues with the same. Following are the issues: 1) When I opened packing skullcandy box was not 'Seal Packed'. (image: 1.jpg, 2.jpg, 3.jpg) 2) As shown in Image of product on your site, the call button is different. Also there is no such pouch with product. (Original.jpg) http://www.shopclues.com/skullcandy-earphones-with-mic-best-audio-quality.html 3) Delivered product call button is having scratches (Image: scratches.jpg) 4) Sound Quality is not proper as Original skullcandy product gives. 5) It is not look like original SkullCandy Earphones with Mic inkd'2 (Image: original.jpg) I am very disappointed with your product I am requesting you please refund my full payment as soon as possible. Hope you will revert me back ASAP. As per your request i am attached your product images.
                                    Aug 14, 2020
                                    Complaint marked as Resolved 
                                    View replies
                                    Dear Aniket,

                                    We deeply regret the inconvenience caused to you in response to the received product. We have received your concern and getting this checked on priority. Be assured of receiving the plausible resolution from us.


                                    Regards,
                                    ShopClues Support
                                    Reply
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                                      A
                                      abhijeet168
                                      from Delhi, Delhi
                                      Mar 7, 2014
                                      Resolved
                                      Report
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                                      Resolved

                                      Address: Bangalore, Karnataka

                                      I have ordered product "Optimum nutrition Serious Mass 12 Lb" from ShopClues (Order No:[protected]. I have received fake product. By looking at the product quality anyone can say its fake and i have enough proofs to say its a fake product. Need to take serious action against seller for selling fake products. It can cause serious health issues; they are playing with public health.
                                      Aug 13, 2020
                                      Complaint marked as Resolved 
                                      View replies
                                      Dear Abhijeet,

                                      We deeply regret the inconvenience caused to you. We are getting the concern sorted and will share the timely updates on the registered mail/contact no. Be assured of receiving the plausible resolution from us.


                                      Regards,
                                      ShopClues Support!
                                      Reply
                                      I ordered ON serious mass from shop clues, order no.12547591.and I received a tampered product, powder was out of pack, and few ants on it.its so worst to shop from shop clues.I dint no whether they refund my amount or not.thinking to take them to consumer court.Its just time waste.
                                      Reply
                                      Even i have ordered the same product from shop clues. I haven't yet received the product but i am sute it is fake. how do i cancel my order. i am paying using cash on delivery.please help.my order no.13595707
                                      Reply
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                                        A
                                        AmalJoy
                                        from Ernakulam, Kerala
                                        Mar 6, 2014
                                        Resolved
                                        Report
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                                        Resolved

                                        I purchased a product order #10773453 from Shopclues on 3rd feb 2014.When I checked the pincode for their delivery point it showed that my pincode is under their servicable area.So I paid the amount.3 days after placing the order they told that the product cannot be delivered.Then I requested for the refund.They initiated the refund on feb 10th as per their mail.Whenever I called up the customer care they are telling that there are some technical problem from their side.They are repeating this response whenever I am calling.But till now ie even after the stipulated time period of 21 days I havent received the refund.This company is cheating a lot of people.Please dont buy anything from this company.
                                        Aug 14, 2020
                                        Complaint marked as Resolved 
                                        View replies
                                        Dear Amal,

                                        We deeply regret the inconvenience caused to you. We are getting this looked at and will share the updates ASAP. Be assured of receiving the plausible resolution from us.


                                        Regards,
                                        ShopClues Support!
                                        Reply
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