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Updated: Nov 28, 2025
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ShopClues.com reviews & complaints page 333

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R
rahul.desai208
from Pune, Maharashtra
Mar 16, 2014
Resolved
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Resolved

Address: Nashik, Maharashtra

I have placed an order on 5/03/2014 FOR LG 3500 EARPHONE MICRO
USB PIN[protected]. I received my order on 08/03/2014 & I also made
the payment. But after that I found the product is faulty. After
complaining to the customer support they are trying to engage me in
lengthy procedures & trying to avoid my complaint.

Now 5 days have passed still there is no feedback from the shop clues.
Aug 14, 2020
Complaint marked as Resolved 
ShopClues.com customer support has been notified about the posted complaint.
View replies
Dera Rahul,

We sincerely apologize for the inconvenience caused to you in response to the received product. We are getting the concern checked and will share the plausible resolution from us.


Regards,
ShopClues Support!
Reply
Dear Team,

Please help me to recover my loss or replacement of product. I have ordered Blackberry mobile from shopcluse.com with the order number 19843009. They have delivered the product, when i have checked the product that was faulty and i am contieousaly following those pepole for replacement but didn't get that. I have invested 12798.00 and didn't get worth of product, please help me to refund the money. Please refer the followup date wise.

16 Sep 2014 16:11:19
19 Sep 2014 00:18:12
29 Sep 2014 18:41:09

I have also spoke many times to customer care but they are also not able to help me they are just taking complaint and after few days they will close the complaint.

Regards,
Sandeep Mishra
cell : +[protected]
Reply
I placed an order vide order No...32559203 for an instant sigma geyser of one Litre on 05/01/2015 which was shipped and delivered to me on 16th Jan 2015. When I called a plumber cum electrician to install that, it is observed that the product was faulty and producing current in flow of hot water. Kindly replace the order on urgent basis.
Thanks
Reply
One could die on the spot on using this type of product. I amaze how it has been labelled with ----ISI-----fobi

Faulty product - Comment #2109858 - Image #0
Faulty product - Comment #2109858 - Image #1
Reply
One could die on using such a product on the spot. I am astonished how the company has got an ...ISI... mark for this product.

Faulty product - Comment #2109860 - Image #0
Faulty product - Comment #2109860 - Image #1
Reply
I had ordered a Frontech Multimedia Joy Wheel JIL-3003 on the 29th of May, which got delivered today. I connected all parts as instructed in the guide and it failed to work at its first run. Please take this matter seriously. I want a refund, with you taking back your product. Thank you. Very disappointed.
Reply

cod not available

Shue is not available
Reply

My order No: 37614807

I did not get any mail from shop clues. I booked a product kissing teddy couple on hear Rs.174/-. I don't have any a/c in shop clues.How I would track my order.
Reply

Scratches on head phones and no logo.

Scratches on head phones and no logo as written on cover. Please replace it.
Reply

my order no 28664569 payment not credited my bank account

my order no 28664569 payment not credited my bank account
Reply

Ordered parcel not recd.

Order no . 22266711 containing 2 parcel but i have recd. only one parcel. other one not delivered. I tried to contact shopclues customer number but no response.
Reply

bymistake placed double order

bymistake placed double order pls sortout this probliem Order no[protected] Order no[protected] pls dispatch only 1 pc of striped red nehru jacket Vinay [protected]
Reply

not delivering my order

My order no is 22614053 and order date is 11 Oct 2014 its been 26 days and cost was 1125 rupees my order is still pending to deliver me.shope clues such a fake
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    A
    aleemdoc
    from Matabhanga, West Bengal
    Mar 15, 2014
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    Address: Shimoga, Karnataka

    I ordered a Dr Morepen Glucose monitor online on shopclues.com on 22feb. Order Number: 11425077 Product: Dr. Morepen BG-03 Monitor with 25 strps Description said 25 Test strips and 10 lancets free..but when I received the shipment there was no teststrips and no lancets in the package. I complained this to the company several times but no action is being taken.
    ShopClues.com customer support has been notified about the posted complaint.
    View replies
    Dear Customer,


    We sincerely apologize for the inconvenience caused to you. We are getting the concern checked on priority and will share the timely updates with you. Be assured for receiving the plausible resolution from us ASAP.


    Regards,
    ShopClues Support!
    Reply
    I ordered a three set door mat(rs;284 including shipping) from shopclues on[protected] of order number 11579907, through the corrier service bluedrat number [protected] havnt reached till now .they called and asked to come and collect from there, but due to lack of going there and collecting i prefered online shopping so kindly take the necessary steps fastly.
    Reply
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      V
      Vinay Sonu
      Mar 13, 2014
      Resolved
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      Resolved

      Address: Bangalore, Karnataka

      Hello Team, I have ordered a product from shopclues Nokia BH-111 it has been sent from the Sahil Collections . Product which has been sent was a china product was a defective product i called up on the same day to escalate .Shopclues said me to contact with the merchant (Sahil collections) he said me to return the product . i Have couriered him the product on 1-Mar-2014 still now there is no response . i called them today they said that the amount will be refunded ..but wen i ask him to send him another product o behalf of that will pay the extra amount they are not ready . Please don't shop with the shop clues they are sending the CHINA PRODUCTS Vinay MV order number:11340531
      Aug 6, 2021
      Complaint marked as Resolved 
      ShopClues.com customer support has been notified about the posted complaint.
      View replies
      Dear Vinay,

      We sincerely apologize for the experience you had. Due to some circumstances, the refund against your order has been processed from our end. Please expect the credit within 2 weeks in your bank account. For other assistance, reach us at www.shopclues.com/support or[protected].


      Regards,
      ShopClues Support!
      Reply
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        K
        KK7575
        from Bengaluru, Karnataka
        Mar 13, 2014
        Resolved
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        Resolved

        Address: Bangalore, Karnataka

        Hi, I had ordered "Exercise Spin Bike With 20kg Wheel" amounting Rs16360 but the product was damaged. Every time I call to the support there are saying only one thing give some more time its been almost 20 days and there is still no resolution. worst experince Please help. Regards, Kiran
        +1 photos
        Aug 14, 2020
        Complaint marked as Resolved 
        ShopClues.com customer support has been notified about the posted complaint.
        View replies
        Dear Kiran,


        We deeply regret the inconvenience caused to you in response to the received product. We are getting the concern checked on priority and will share the timely updates with you. Be assured of receiving the plausible resolution from us ASAP.


        Regards,
        ShopClues Support!
        Reply
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          S
          Sourav9
          Mar 12, 2014
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          I ordered for a BRITE Professional Electric hair clipper trimmer on shopclues.com with order no.10217873. But they delivered a machine of MAXEL brand! The clipper was not good. It was plucking my hair & beard. So i asked for replacement. It took many many days to get the replacement. For replacement they gave me a new order no.11733870. But they again delivered a clipper trimmer of MAXEL brand instead of BRITE as decribed in this url '' http://www.shopclues.com/professional-electric-hair-trimmer-and-clipper-set-2.ht...⇄ ''. This clipper has no manufacturing date on the box. The comb attachments are really sharp & hurting scalp if we try to clip hair! The blade protector is delivered broken. It is probably a local duplicate chinese product. Why are they cheating in this way?
          +2 photos
          ShopClues.com customer support has been notified about the posted complaint.
          View replies
          Dear Sourav,


          We deeply regret the inconvenience caused to you. Kindly accept our apologies. We are getting the concern sorted on priority and will share the timely updates with you. Be assured of receiving the plausible resolution from us ASAP.


          Regards,
          ShopClues Support
          Reply
          Today I got a email from shopcles that they are arranging pickup for refund. I want to know how many times will they play the same game of delivering a wrong product & then taking it back? In this process they are just holding my money & gaining interest! They should be booked/charged for this type of harassment they caused to customer. They already made same mistake twice & now simply saying to customer that they will refund customer's money! Is it enough to satisfy a customer?
          Reply
          Your apology can never lessen customer's harassment.
          Firstly, answer why have you done same mistake twice?
          Secondly, what should be your punishment for doing such mismanagement?
          Thirdly, at this present condition I would like to change my the attachments & blade-protector only.
          Reply
          I still haven't got any plausible solution. Mere refund is not enough. I s
          Reply
          Array
          Reply
          Refund is not done yet. Why?
          Reply

          defective one led 5 watt order no.37869969 dt.21.2.2015

          we have received a defective pc. of one led bulb of 5 watt out of the set of three bulbs.white in color kindly make the loss good immediately. there was online order and prepayment also on line.
          Reply

          though order not delivered they are telling it is delivered to my place

          order number is 39493937 though order not delivered they are telling it is delivered to my place
          Reply

          Order No.#31834135

          Order shipped on 04.01.2015 but not received by me till date (20.012015). Its a winter garment! Please look into.
          Reply

          order no-35355381 , wrong size shoes deliverd, no refund intiate

          dear sir i have complain for order no 35355381 for return on 6th feb 2015 but till one month no return request conformed nor any refund initiate.
          Reply

          I have not revecied order product from 14 th Nov, 2014

          I have order Syska power bank 5200 Order #26703033 on 14th Nov, 2014 but still i have not received, i have tried to talk with customer care support but not received satisfy answer.
          Reply

          wrong quantity

          I have ordered 100 strips but got only 10
          And even after 10 days..they have done nothing
          Reply

          samsung power bank 9000mah not proper work

          dear sir i am purchase samsung power bank 9000mah but power bank not proper work so i want r return this item. order no 19755615 mobile no. [protected] surendra singh negi
          Reply

          delayed in despatching order

          we had booked folding chair with trolly bag order no 22648135 on de.[protected] but we can` t get still today
          Reply

          What Happened My Order

          What happened my order, My Order No.29238017, Shipped with Ecom Express tracking number[protected]
          Reply

          duplicate Nokia BH 214 Bluetooth headset

          I bought Bluetooth stereo headset BH214 from Shopclues todayI received it is not working properly, , , please I need My money back Or exchange of good product...Order no[protected]
          Reply
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            S
            Sourav9
            Mar 12, 2014
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            I ordered for a BRITE Professional clipper trimmer on shopclues.com with order no.10217873. But they delivered a machine of MAXEL brand! The was not good. It was plucking my hair & beard. So I asked for replacement. It took long to get the replacement. For replacement they gave me a new order no. 11733870. But they again delivered a clipper trimmer of MAXEL brand instead of BRITE as described in this url " http://www.shopclues.com/professional-electric-hair-trimmer-and-clipper-set-2.ht...⇄ ". This clipper has no manufacturing date on the box. The attachments are really sharp & hurting scalp if we try to clip hair! The blade protector is broken.Why are they cheating in this way? It is looking as a fake product.
            +2 photos
            ShopClues.com customer support has been notified about the posted complaint.
            View replies
            Dear Sourav,


            We deeply regret the inconvenience caused to you. Kindly accept our apologies. We are getting the concern sorted on priority and will share the timely updates with you. Be assured of receiving the plausible resolution from us ASAP.


            Regards,
            ShopClues Support
            Reply
            Today I got a email from shopcles that they are arranging pickup for refund. I want to know how many times will they play the same game of delivering a wrong product & then taking it back? In this process they are just holding my money & gaining interest! They should be booked/charged for this type of harassment they caused to customer. They already made same mistake twice & now simply saying to customer that they will refund customer's money! Is it enough to satisfy a customer?
            Reply
            Your apology can never lessen customer's harassment.
            Firstly, answer why have you done same mistake twice?
            Secondly, what should be your punishment for doing such mismanagement?
            Thirdly, at this present condition I would like to change my the attachments & blade-protector only. Or you may give me a satisfactory amount of refund so that I can buy standard atachments & blade-protector for the machine.
            Reply
            I still haven't got any plausible solution. Mere refund is not enough. I should get proper compensation for this repeated harassment. They are not taking the matter seriously.
            Reply

            Power Bank not working (order no 42408769 )

            Few days back I ordered a power bank having order no 42408769. I have received the power bank yesterday. I found power bank is not working properly. You are requested to please resolve the issue
            Reply

            Ordered material not received. Order No.35048269

            Material not received but showing status as delivered to me. Four complaint's made no action taken.
            Reply

            i doesn"t recived my order

            iam so many times complant but their is no use my order no is35847211.i crack the order in indial postal web site, it's still in new delhi. so i request u refund my money
            Reply

            The power bank purchase by website is not working

            Hii,
            this is vishal from mumbai i had orderd one power bank my order no is Delivered – ShopClues Order 91844512 plz provide me new one or its not working which also have warranty of 6 month revert me immideatly its looking like fraud one.
            Reply

            order item not delivered

            hi, i ordered pendrive through shop clue online and payment done for my order but still i didn't receive my parcel my order id: 22120353. kindly make it reachable to me soon as possible
            Reply

            Bose earphone are not working properly

            On yesterday when I start using my head phone from one of it side voice is not coming ..and this problem is persist from that time
            Reply
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              J
              Jithendra V V
              from Bengaluru, Karnataka
              Mar 12, 2014
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              Address: Ernakulam, Kerala

              I purchased one Samsung Galaxy Trend Mobile phone from Shopclues.com on 12/02/2014 as order no 11131289 and paid fully via credit card. The company assured me that the product will be delivered between 20th and 22nd of February and gave the tracking no of the Parcel as U[protected] in First Flight courier. The same was not delivered till March 01st. Upon giving them complaints on 22 and 24, 26, 28 of February they are still biting time and saying they need 48 hours more like this they have not yet given me either the product nor my refunds. I had been waiting for almost 30 days without getting the product nor any further updates on the complaints I had given in email and their website. I need immediate resolution for the same.
              ShopClues.com customer support has been notified about the posted complaint.
              View replies
              Dear Customer,

              We sincerely apologize for the inconvenience caused to you. Due to shipping concerns, we have processed the complete refund against your order. Please expect the credit within 2 weeks in your bank account.


              Regards,
              ShopClues Support!
              Reply
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                S
                Sourav9
                Mar 11, 2014
                Resolved
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                Resolved

                I ordered a lotto watch with order no. 11745469 on shopclues.com. The Lotto watch they sent is not a real
                one I think. There is engraved Lotto
                logo neither on the belt nor on the
                lock. The product is under 6 months
                manufacturer's warranty. But there is
                no warranty card with the watch. On
                the backside of watch it is stated as
                model no. 'LTB-201' & on the invoice
                as 'white dial watch' but in the back of
                the box written model 'LTB-101' &
                'Classic(BLACK)! So this must be a
                fake watch. When I contacted their customer care through email. They gave answer after around 2-3 days. There they instructed me to search a lotto outlet to ensure whether the delivered
                product is fake or original, they would provide
                me the same in written. Once I
                receive that, I could take scan
                copy of this and email shopclues. So needful can be done.
                But my point is that there is no lotto outlet here. I attached the
                picture of the real watch along with the
                images of the product I got from shopclues. They are also neglecting the point of not giving the WARRARTY CARD. They just try to harass their customer & use their money. Kindly take action against those type of business companies.
                +4 photos
                Aug 14, 2020
                Complaint marked as Resolved 
                ShopClues.com customer support has been notified about the posted complaint.
                Mar 11, 2014
                Updated by Sourav9                 see this.

                View replies
                see this.

                Fake lotto watch delivered without warranty card - Comment #1933895 - Image #0
                Reply
                Real lotto

                Fake lotto watch delivered without warranty card - Comment #1933896 - Image #0
                Reply
                Real lotto
                Reply
                Dear Customer,


                We sincerely apologize for the inconvenience caused to you in response to the received product. As per our records, we have processed the complete refund against your order. Please expect the credit within 2 weeks in your bank account.


                Regards,
                ShopClues Support!
                Reply

                lost in transit

                Order no 42481043 is showing lost in transit.please arrange refund
                Reply
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                  N
                  Naveen.Narasimhareddy
                  from Bengaluru, Karnataka
                  Mar 11, 2014
                  Resolved
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                  Resolved

                  Address: Bangalore, Karnataka

                  Dear Shop clues
                  Order #11714379
                  As i ordered online for OPTIMUM SERIOUS MASS 12LB protein powder for 4151rs, we have received the same but
                  we have received packet with seal opened and also delivery person didn't allow to check he told if you have any complaints pls check with customer care.
                  Really the product is not original, its totally duplicate and fake serious mass which mixed up with 90% wheat floor
                  90% of protein is mixed with wheat atta and only 10% of serious mass powder mixed, which unable to drink, if we drink the same we will be able to fall in sick
                  just we have tasted and checked with gym team they confirmed this is totally duplicate and fulfilled of wheat flour which unable to drink and also health problems like stomach ache / vomiting and food poison
                  Pls check and kindly exchange with original or else return the amount...,
                  Aug 14, 2020
                  Complaint marked as Resolved 
                  ShopClues.com customer support has been notified about the posted complaint.
                  Mar 12, 2014
                  Updated by Naveen.Narasimhareddy                   Thank you for contacting ShopClues.com

                  We sincerely apologize for the inconvenience caused due to receiving of defective product against your order 11714379. We have logged in your return request with the ticket number 737576.
                  To expedite the process, we request you to provide us with images of the defective product received.
                  Please click on the following links if you have any further questions
                  - http://www.shopclues.com/return-or-replacement.html
                  - http://www.shopclues.com/trackorder to get a quick update on your return request

                  Thanks & Regards,

                  Divya Dhiman
                  ShopClues Support
                  s::s
                  Mar 19, 2014
                  Updated by Naveen.Narasimhareddy                   Dear Thrinesh,

                  Greetings from Shopclues.com
                  We regret for the inconvenience caused to you with your product, received by you against the order. We sincerely apologize for the delay in addressing your concern and would like to inform you that for us to proceed further, we request you to kindly provide us the screenshot of the QR code mentioned on the product, so that the Quality Department can look into the concern. Please be assured that we will resolve your problem on high priority.
                  If you have any further queries, feel free to contact our customer support team.
                  Always looking forward to serve you better.
                  Thanks & Regards,
                  Upasana
                  Shopclues.com Customer Service


                  Dear Upasana

                  Why I should give QR code, My concern is ( product sold by shopclues you doesnt have that code or may be product sent by your merchant, but merchant should have thisQR code, but dont ask customer that required QR code etc etc... pls dont fool us, each and every product will be only one QR code which shopclues know or your merchant knows for each and every customer or package there will not be any seperate seperate QR codes.. STOP FOOLING CUSTOMERS and come to point weather product will be replaced by original or not / else refund full amount, or else confirm we will not refund and will not replace, we know what to do ?

                  Even we know the quality departments and government labs to chek this product we will submit there it self, this will be my final reminder regarding refund of full amount or replacement with original product...


                  Rgds
                  Navee Thrines
                  [protected]
                  View replies
                  Dear shopclues

                  As you required pls find the attached images of product and kindkly exchange original serious mass protein powder...

                  images shows seal broken and taped with cello tape as well snap of protein powder shows color variance because of fake qulaity


                  Regards

                  Naveen thrinesh
                  [protected]


                  Dear Thrinesh,

                  Greetings from ShopClues.com

                  We sincerely apologise for the inconvenience caused to you. Your concern has been forwarded to the merchant and we will try our best to get you a resolution within the next 3-4 working days. Please be assured that ShopClues.com always protects your interest and we will be expediting your request.
                  However, sometimes our response may get delayed due to the nature of the issue or availability of the merchant.

                  Here is a useful link to get further answers to your questions
                  http://www.shopclues.com/return-or-replacement.html

                  Thanks & Regards,
                  Sanjay
                  Team ShopClues
                  Reply

                  Shop Clues — tampered and fake product

                  I ordered ON serious mass from shop clues, order no.12547591.and I received a tampered product, powder was out of pack, and few ants on it.its so worst to shop from shop clues.I dint no whether they refund my amount or not.thinking to take them to consumer court.Its just time waste.
                  Reply
                  Hi Shop Clues Quality Team,
                  Order ID#12636585. I am terribly disappointed with you and the product so called ON Serious Mass 12lbs - strawberry flavour what you have delivered to me. I had bought Serious mass earlier & I know the quality of serious mass. The powder which is delivered to me is definitely not serious mass & I am not sure what it contains?

                  One of your representative called me & said the product is from GREY MARKET So the packaging will be different. Did you guys say that the product you are buying comes from grey market on your site????

                  Let me ask you some questions,

                  Having bought serious mass, I came to know the product is fake, What about the people who had never bought ON Serious mass earlier. What effects will this powder cause to their Health. Are you aware of the blunder & CRIME you are committing here?

                  What about the QUALITY CHECK you guys put up on the site. ??? Is there even a quality check ??? Quality check of the product or the cover up FAKE packing???


                  You are playing with LIFE of Indians. . !!! I vehemently condemn this!!! I am not going to leave this issue & sleep tight. I will make sure that you stop selling FAKE HEALTH SUPPLEMENT PRODUCTS & ALL ARE AWARE SHOP CLUES SUPPORTS GREY MARKET PRODUCTS!!!

                  I will MAKE SURE NO ONE WOULD BUY SUPPLEMENTS FROM SHOP CLUES. I WAS A STAUNCH CUSTOMER OF SHOP CLUES BUT YOU HAVE FLOORED YOUR REPUTATION & YOU ARE NOT AWARE OF THE CONSEQUENCES & EFFECTS OF FAKE SUPPLEMENTS ON PEOPLE. LEARN OR I WILL MAKE YOU LEARN. .

                  fake product - Comment #1943853 - Image #0
                  Reply
                  Hi Shop Clues Quality Team,
                  Order ID#12636585. I am terribly disappointed with you and the product so called ON Serious Mass 12lbs - strawberry flavour what you have delivered to me. I had bought Serious mass earlier & I know the quality of serious mass. The powder which is delivered to me is definitely not serious mass & I am not sure what it contains?

                  One of your representative called me & said the product is from GREY MARKET So the packaging will be different. Did you guys say that the product you are buying comes from grey market on your site????

                  Let me ask yo some questions,

                  Having bought serious mass, I came to know the product is fake, What about the people who had never bought ON Serious mass earlier. What effects will this powder cause to their Health. Are you aware of the blunder & CRIME you are committing here?

                  What about the QUALITY CHECK you guys put up on the site. ??? Is there even a quality check ??? Quality check of the product or the cover up FAKE packing???


                  You are playing with LIFE of Indians. . !!! I vehemently condemn this!!! I am not going to leave this issue & sleep tight. I will make sure that you stop selling FAKE HEALTH SUPPLEMENT PRODUCTS & ALL ARE AWARE SHOP CLUES SUPPORTS GREY MARKET PRODUCTS!!!

                  I will MAKE SURE NO ONE WOULD BUY SUPPLEMENTS FROM SHOP CLUES. I WAS A STAUNCH CUSTOMER OF SHOP CLUES BUT YOU HAVE FLOORED YOUR REPUTATION & YOU ARE NOT AWARE OF THE CONSEQUENCES & EFFECTS OF FAKE SUPPLEMENTS ON PEOPLE. LEARN OR I WILL MAKE YOU LEARN. .

                  fake product - Comment #1943855 - Image #0
                  Reply
                  Dear Thrinesh,

                  We deeply regret the experience you had. We are already working on your concern and getting this sorted on urgent basis. As per our records, the received product has been picked from your place. Once the same reaches our warehouse, we will proceed with the next course of action as per your convenience. Be assured of receiving the plausible resolution from us ASAP.


                  Regards,
                  ShopClues Support!
                  Reply
                  I have ordered ON serious mass from shop clues.com and my friend did the same only his product turned out to be a fake .I haven't received my order yet but I am sure it will be fake as well . I tried cancelling my order but it didn't work. I paid using COD . My order no is 13595707. I researched online and found out that many others received the same fake product.
                  Reply
                  I am to receive my product on 14 th may 2014 so please cancel my order before that. i had difficulty when i tried to cancel the order myself from your site but i had alot of difficulty and ended up wasting time and couldnt even cancrl it.please help me.
                  Reply
                  hi shopclues.com team,
                  I have ordered ON Serious mass From your site. My friend ordered the same and he received a fake product . My order no is.13595707 and i would like to cancel my order because i researched online and found out many of the same fake products were delivered. I tried cancelling my order from your site but i had alot of difficulty and couldnt succeed at it. so i would like you to cancel it. I am supoosed to receive my order on 13th may 2014. Please help me cancel it.
                  Reply
                  Optimum nutrition Serious Mass 12 Lb" from ShopClues (Order No:[protected]. I have received fake product. By looking at the product quality anyone can say its fake and I have enough proofs to say its a fake product. The packet does not contain any Mfg. Date, Exp. Date and Lot No. After lodging the complain in Shopclues the reverse pick up has been done on 26th Feb 2015. But After passing so many days also they are not ready to refund my money. Need to take serious action against seller for selling fake products. It can cause serious health issues; they are playing with public health.
                  Reply

                  Shopclues.com — Re: [ShopClues.com] Re: Return requested for ShopClues order 48344785

                  i ordered for 9 size shoebut what has come is 6 size how will you replace it ?or refund the money

                  fake product - Comment #2411592 - Image #0
                  Reply

                  Money is deducted from my balance.but i have no courier message & travelling sms in 15days.

                  Money is deducted from my balance.but i have no courier message & travelling sms in 15days.so please see it immidiate & send me a travelling message.
                  Reply

                  Trying to buy "Philips DSP 30U 5.1 Speaker System" but unable to buy from two days

                  Hi, We face problem to online buy Philips DSP 30U 5.1 Speaker System Unable to buy last two days. my user id is "[protected]@gmail.com. Kindly do needful. In site are showing price 1899.
                  Reply

                  kitchen item bought from shopclues its worst product

                  i have purchased a kitchen item from shopclues its not worthfull for my money in website fake image they updated i have all proof with me .
                  Reply

                  I'm complainting about your product which is local

                  Imported badminton batate ho dikhate ho our local mal suply karte ho... muze yah nahi chalega i want to return it to you i want back money... i dont like your product & service tooo... just return my money .. unless i will complaint about your this fraud activity ...to the consumer forum ... understand i want reply right now you have only 48 hrs
                  Reply

                  refund process against wrong product

                  1. Ordered product is not delivered. 2. Product is defected. 3. It is not a Original product. 4. The Merchant is rejected my return request. So return back your product and refund my money back.
                  Reply

                  Orders have not delivered so far

                  My Order Nos.24202601 & 24202603 dt.21 Oct 2014, 01:58 PM. But so far, I have not received the orders till date. I am worried about it. I have paid amount. Kindly arrange to send the orders immediately.
                  Reply
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                    S
                    Skm Prabhu
                    Mar 11, 2014
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                    I have ordered product "Premium CT-512 Electronic Calculator (12 Digits)" from ShopClues (Order No:[protected]. I have received fake product. By looking at the product quality anyone can say its fake and the calculator is not working. I registered complaints in their website, but no proper response. Need to take serious action against seller for selling fake products.
                    ShopClues.com customer support has been notified about the posted complaint.
                    View replies
                    Dear Customer,


                    We sincerely apologize for the inconvenience caused to you. We are getting this checked and will share the timely updates on registered details. Be assured of receiving the plausible resolution from us.


                    Regards,
                    ShopClues Support!
                    Reply
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                      Skm Prabhu
                      Mar 11, 2014
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                      Hi Sir,

                      I have placed the order on 11th Feb 2014 but didn't received the product
                      till now and in their websites shows that the ordered product has been
                      delivered, When approached shopclues customer support(Ticket#710502),
                      they claims product delivered & told to me that they will sent
                      POD(proof of delivery), but no further update. It looks shopclues.com
                      cheating and looting the money from common man and not delivering the
                      product.

                      Product detail;
                      ============
                      Product name : Teddy Bear
                      Code: 2131490
                      Order ID: 11111879
                      Shipment Information:6616884 Via DTDC
                      Order Date : 11 Feb 2014, 06:23 PM


                      Thanks
                      Prabhu
                      ShopClues.com customer support has been notified about the posted complaint.
                      View replies
                      Dear Customer,

                      We sincerely apologize for the inconvenience caused to you. We are getting this checked with the courier partner on urgent basis and will share the timely updates with you. Be assured of receiving the plausible resolution from us.


                      Regards,
                      ShopClues Support!
                      Reply
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                        Skm Prabhu
                        Mar 11, 2014
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                        Sir, I have ordered a Premium CT-512 Electronic Calculator (12 Digits) from www.shopclues.com and on 1st march i got the product. it doesn't work at all. then i registered my complaint on their site & got an auto generated mail from them after that i tried to followup a bunch of time and have dropped too much of mails but didn't get any response from them. please look out at this matter My order ID :[protected]
                        ShopClues.com customer support has been notified about the posted complaint.
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                          R
                          Rathikala
                          from Mumbai, Maharashtra
                          Mar 10, 2014
                          Resolved
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                          Resolved

                          Address: Chennai, Tamil Nadu

                          I have placed the order on 14th Feb 2014 but didn't recieved the product till now and in their websites showed that the ordered product has been shipped through Delhivery.com and gave tracking no ([protected]), while checking with courier website it shows that the product has been returned as per client(Shopclues.com) request. When approached shopclues customer support, they said ' we didn't gave any instructions' further they said we will update the status once we received the retuned product. I called today (10th March 2014). they were telling the same story that the product is not delivered to their warehouse. In India ordinary postal /courier will reach maximum 3-4 days but shopclues.com saying product has not yet reached .I don't know which courier will take more than 25 days to reach. it looks shopclues.com cheating and looting the money from common man and not delivering the product.
                          Aug 14, 2020
                          Complaint marked as Resolved 
                          ShopClues.com customer support has been notified about the posted complaint.
                          View replies
                          ShopClues.com - Shopclues.Com took payment but not yet Deliver the product and no proper response

                          I have placed the order on 11th Feb 2014 but didn't received the product till now and in their websites shows that the ordered product has been delivered, When approached shopclues customer support(Ticket#710502), they claims product delivered & told to me that they will sent POD(proof of delivery), but no further update. It looks shopclues.com cheating and looting the money from common man and not delivering the product.

                          Product detail;
                          ============
                          Product name : Teddy Bear
                          Code: 2131490
                          Order ID: 11111879
                          Shipment Information:6616884 Via DTDC
                          Order Date : 11 Feb 2014, 06:23 PM


                          Thanks
                          Prabhu
                          Reply
                          I have placed the order on 11th Feb 2014 but didn't received the product till now and in their websites shows that the ordered product has been delivered, When approached shopclues customer support(Ticket#710502), they claims product delivered & told to me that they will sent POD(proof of delivery), but no further update. It looks shopclues.com cheating and looting the money from common man and not delivering the product.

                          Product detail;
                          ============
                          Product name : Teddy Bear
                          Product Code: 2131490
                          Order ID: 11111879
                          Shipment Information:6616884 Via DTDC
                          Order Date : 11 Feb 2014, 06:23 PM


                          Thanks
                          Prabhu
                          Reply
                          Dear Rathikala

                          We are regretful for the inconvenience caused to you. We request you to share the order details so that we can get this checked & revert. For other assistance reach us at[protected] or http://www.shopclues.com/support.


                          Regards,
                          ShopClues Support!
                          Reply
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                            P
                            ppatela2
                            from Mumbai, Maharashtra
                            Mar 8, 2014
                            Resolved
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                            Resolved

                            Address: Mumbai City, Maharashtra

                            I purchased the foot massager from shopclues costing rs. 2898 which was the best in specification and highest in price as compared to other models. when I received the package, it was totally different machine with lower spec, which was actually rs.900 cheaper. So I registered a returns request online. Now they are refusing the refund stating that the product that was delivered was the actual product and the customer care person started arguing with me over the phone. I have provided the actual pic and specification snapshot from their website which easily proves that they are wrong. aprt from different color, specification the product does not have any mrp sticker/print, no model number on website is mentioned. this is mandatory by law for any retail business. I want your support in getting my refund and send them a notice so that this does not happen in future. below pic: blue is what I ordered & received orange model. I have the word file which I can send, but this cannot be attached.
                            +2 photos
                            Aug 14, 2020
                            Complaint marked as Resolved 
                            View replies
                            Dear Customer,

                            We sincerely apologize for the experience you had. We request you to share the order details so that we can get this checked & revert. For other assistance, reach us at www.shopclues.com/support or[protected].


                            Regards,
                            ShopClues Support!
                            Reply
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                              A
                              ani088
                              from Mumbai, Maharashtra
                              Mar 8, 2014
                              Resolved
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                              Resolved

                              Address: Thane, Maharashtra

                              Hi, I have ordered SkullCandy Earphones with Mic inkd'2 ( Best Audio Quality ). Order no:11477605 I got delivery on 3rd march 2014 morning. When i open product there are some issues with the same. Following are the issues: 1) When I opened packing skullcandy box was not 'Seal Packed'. (image: 1.jpg, 2.jpg, 3.jpg) 2) As shown in Image of product on your site, the call button is different. Also there is no such pouch with product. (Original.jpg) http://www.shopclues.com/skullcandy-earphones-with-mic-best-audio-quality.html 3) Delivered product call button is having scratches (Image: scratches.jpg) 4) Sound Quality is not proper as Original skullcandy product gives. 5) It is not look like original SkullCandy Earphones with Mic inkd'2 (Image: original.jpg) I am very disappointed with your product I am requesting you please refund my full payment as soon as possible. Hope you will revert me back ASAP. As per your request i am attached your product images.
                              +4 photos
                              Aug 14, 2020
                              Complaint marked as Resolved 
                              View replies
                              Dear Aniket,

                              We deeply regret the inconvenience caused to you in response to the received product. We have received your concern and getting this checked on priority. Be assured of receiving the plausible resolution from us.


                              Regards,
                              ShopClues Support
                              Reply
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                                A
                                abhijeet168
                                from Delhi, Delhi
                                Mar 7, 2014
                                Resolved
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                                Resolved

                                Address: Bangalore, Karnataka

                                I have ordered product "Optimum nutrition Serious Mass 12 Lb" from ShopClues (Order No:[protected]. I have received fake product. By looking at the product quality anyone can say its fake and i have enough proofs to say its a fake product. Need to take serious action against seller for selling fake products. It can cause serious health issues; they are playing with public health.
                                Aug 13, 2020
                                Complaint marked as Resolved 
                                View replies
                                Dear Abhijeet,

                                We deeply regret the inconvenience caused to you. We are getting the concern sorted and will share the timely updates on the registered mail/contact no. Be assured of receiving the plausible resolution from us.


                                Regards,
                                ShopClues Support!
                                Reply
                                I ordered ON serious mass from shop clues, order no.12547591.and I received a tampered product, powder was out of pack, and few ants on it.its so worst to shop from shop clues.I dint no whether they refund my amount or not.thinking to take them to consumer court.Its just time waste.
                                Reply
                                Even i have ordered the same product from shop clues. I haven't yet received the product but i am sute it is fake. how do i cancel my order. i am paying using cash on delivery.please help.my order no.13595707
                                Reply
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                                  A
                                  AmalJoy
                                  from Ernakulam, Kerala
                                  Mar 6, 2014
                                  Resolved
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                                  Resolved

                                  I purchased a product order #10773453 from Shopclues on 3rd feb 2014.When I checked the pincode for their delivery point it showed that my pincode is under their servicable area.So I paid the amount.3 days after placing the order they told that the product cannot be delivered.Then I requested for the refund.They initiated the refund on feb 10th as per their mail.Whenever I called up the customer care they are telling that there are some technical problem from their side.They are repeating this response whenever I am calling.But till now ie even after the stipulated time period of 21 days I havent received the refund.This company is cheating a lot of people.Please dont buy anything from this company.
                                  Aug 14, 2020
                                  Complaint marked as Resolved 
                                  View replies
                                  Dear Amal,

                                  We deeply regret the inconvenience caused to you. We are getting this looked at and will share the updates ASAP. Be assured of receiving the plausible resolution from us.


                                  Regards,
                                  ShopClues Support!
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                                    A
                                    amitoj1234
                                    Mar 6, 2014
                                    Resolved
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                                    Resolved

                                    Address: Mumbai City, Maharashtra

                                    Shopclues.com - The worst website I have ever had the chance to shop on. I ordered a USB 3G modem in Nov 2013 for Rs 1, 199. Order number - Order #8470909. Turns out that the product description was wrong and the product was not unlocked, so non-usable in india. They agreed to a refund. I sent the product back, but they never got back to me. I sent them the courier receipt and the proof of sending the product back. It has been 4 months that I have been waiting for my refund now and they stopped responding to my inquiries. Its a shame that such websites exist and give a bad name to indian e-commerce industry. I would never shop on Shopclues.com ever and would also recommend other online shoppers not to use the services of Shopclues.com ever. Shame on you Shopclues.com Amitoj
                                    Aug 9, 2021
                                    Complaint marked as Resolved 
                                    View replies
                                    Dear Amitoj,


                                    We sincerely apologize for the experience you had. We are getting the concern checked on priority and will share the timely updates with you. Be assured of receiving the plausible resolution from us. For other assistance, reach us at www.shopclues.com/support or[protected].


                                    Regards,
                                    ShopClues Support!
                                    Reply
                                    Dear Amitoj,

                                    We sincerely apologize for the experience you had. We are getting the concern checked on priority and will share the timely updates with you. Be assured of receiving the plausible resolution from us. For other assistance, reach us at www.shopclues.com/support or
                                    [protected].

                                    Regards,
                                    ShopClues Support!
                                    Reply
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                                      S
                                      Sourav9
                                      Mar 6, 2014
                                      Resolved
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                                      Resolved

                                      Address: Kolkata, West Bengal

                                      I bought a Reebok Round Jagger Black Dial watch from a online store shopclues.com with order no.11609759. The product is stated as 'comes with 1year manufacturer's warrranty' in the website. But they haven't sent any warranty card. They have sent only the Invoice. After receiving the product I observe that the watch is of really low quality and the hands of the watch are not coloured as in their website. The leather belts of the watch are not tanned well & smell horribly. So I called to a Reebok store. There the person says that every original Reebok watch comes with a warranty card. But as I can't produce warranty card so Reebok store/ customer service cannnot help me in this regard. So I lodge request in shopclues.com to send me the warranty card which I deserve. But they are avoiding my point & saying that the product is sent as per description! I suspect the product is fake so they don't give the warranty card with the watch. They probably make their money by cheating their customers. So please take steps in this regard so that they give the warranty card. I attached the images of the watch I got & the watch in the website.
                                      +2 photos
                                      Aug 14, 2020
                                      Complaint marked as Resolved 
                                      View replies
                                      Dear Sourav,

                                      We regret the inconvenience caused to you. We are getting this looked at and will get share the timely updates on the registered email ID/contact details.


                                      Regards,
                                      ShopClues Support
                                      Reply
                                      They have not took any action to solve this case till now. Why?
                                      Reply
                                      They solved it.
                                      Reply
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                                        A
                                        AMITTHALWAL
                                        from Gurgaon, Haryana
                                        Mar 5, 2014
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                                        Address: New Delhi, Delhi

                                        HiWhen I opened the product it found damaged.Wires were twisted somewhere broken some where and damaged as wellThe quality was very very poor was not worth for moneyI am not all satisfied with the product.When I contacted them they told me on 23rd Feb to wait for 48 hours after 3 days when I contacted them they again told me to wait for 48 hours as seller was not responding. As of now the seller has not responded them and they have not yet done anything regarding my refund. I had send them mail with all the pictures and they agreed with me that the product is damaged. Where they are not ready to do anything for that.My order details are as below :Order Number: 11326727Order date: 17 Feb 2014, 03:36 PMReturn: 214397 Claim noReturn Request Date: 22 Feb 2014, 01:27 PMAction: RefundI am also attaching the pictures with this complaint as well for your reference.
                                        +1 photos
                                        View replies
                                        Dear Amit,

                                        We sincerely apologize for the inconvenience caused to you in response to the received product. We are getting the concern sorted and will share the plausible resolution ASAP.


                                        Regards,
                                        ShopClues Support!
                                        Reply
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                                          Recent comments

                                          I need a refund .i dont have faith on this shopping .i need my refund
                                          PI
                                          Pikukumari
                                          Its been a month pls get this chceked why my product was not delivered, how can they run such a disgusting shoping platform
                                          PI
                                          Pikukumari

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