ShopClues.com Complaints & Reviews

I am place order ( No 15900025 &[protected] on 29.06.2014 . They shipped on 30th & 1st Jul 2014 by DotZot courier service (ref[protected] & [protected] . They told order will reach 5 working day .I contact shopclues.com ( Ticket no 912197, 932557) but they not response my request I also contact Dot Zot by their website they called me no[protected] &[protected] two times but they also not told proper delivery date. Please help me

I have purchased 2 orders (1.Ekta abc nemero magnetic preschool game 1x rs.276. 2. Preschool flash cards in cary case 1x rs.150.) on12.07.2014. I paid the money via netbanking. (12-jul-2014 to transfer ref no.Igw7662080 inb shop clues (Clues network bill_clues payments
Msbi[protected]igw7662080 transfer to[protected].00.) but i not receive any order number in 3 days. Company send my mail (Yor have an order in incomplete/failed state waiting for you-3 days ago). What happend my order. Please check my payment orders. I contact company customer number, but no response.

I have purchase a Mobile BlackBerry Z10 (Black) on[protected]. vide order No.14017013, the said product is delivered to me on[protected]. after received the said product, I have started the same, but microphone is not working. whatever i say in any call listener is not able to hear my voice. so please change the product immediately, I have mail on[protected], but till-today no any reply by your site. so please return the same and refund in my Bank Account, immediately. I have also sending the product image by email to-day. My Product is pick-up by your courier on[protected] and the same was delivered to you on[protected], but till to-day I have not received refund of the same, as amount of Rs.15499/-. Only refund, as I have purchase mobile online. I have paid the amount of the product one month before, and the said amount is large. Please refund the said amount urgently, in my bank account. I have contact your customer case on 02/07/2014, 05/07/2014, 08/07/2014, 10/07/2014 and again 11/07/2014, only one reply please wait 1 to 2 days, but still the refund is not received. So please refund the same immediately, otherwise I lodge the complaint in Consumer Court, regarding this issue. PLEASE HELP ME. (MOST URGENT)

From : Jayesh Nanubhai Patel.
[protected]

i have ordered Philips trimmer from Shopclues having order no 16007853 . I did not get the product yet .this is just a [censored]ing experience i ever had. if i will not get my product or my money refunded with in two days i will surely take a action against this

I am enclosing the various exchange of mails Pl read carefully the issue raised in the mail & total ignorance & evasivthe least you can reply points/ issues raised by me hardly any doubt you are a fraud I shall put this issue with evidence on all social sites regards H S Sawhney Hide message history On Monday, July 14, 2014 2:23 PM, ShopClues.com <[protected]@shopcluescom.zendesk.com> wrote: ##- Please type your reply above this line -## ShopClues Support, Jul 14 02:23 PM: Dear Customer, Thank you for shopping with ShopClues.com. This is with reference to your order placed with us. We express our inability to accept your return request as we have sent you the same product ordered by you. Please refer to http://www.shopclues.com/return-policy.html for return policies. We appreciate your understanding in this matter. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Supratim ShopClues.com s::S COL H S SAWHNEY, Jul 13 03:45 PM: Order Number: 15443017 Return Number: 332249 Product: Envie 4 x AA Rechargeable Batteries and Charger Combo Reason: Wrong Description Online Action: Refund you truly fascinate me the order details are there in very mail you are replying. it is a matter of shame that there have been15 mails on the issue but you are yet to register the issue in your mind Pl read the mails from beginning There are lots of about your good intentions it smells of evil intentions, for a org like yours in SERVICE industry you are harassing your customer for JUST RS 238 worth of product, disgraceful, hope your superiors are part of this pathetic response to a complaint regards H S Sawhney Cs, Jul 11 11:13 AM: Hi, Thank you for taking your time to write to us. I understand your concern but regret to inform you that I’m unable to find a record with the information in your e-mail. Please get back to us with these details - Order ID - E-mail ID used for placing the order - Kindly do not worry in this regard and we will resolve the issue as per your satisfaction only. We are here to address your concern and to ensure a prompt resolution. We will take ownership of the problem and we will follow-up until the problem is resolved. Looking forward to your reply so that we can resolve your issue at the earliest as this is of prime importance to us, at Flipkart! Auto-Response - 11/07/2014 09.30 AM Dear Customer, This email is for your reference only. You do not need to reply to this mail. We will get back to you at the earliest. Customer Support www.flipkart.com (http://www.flipkart.com/) Customer By Email ( ShopClues.com) - 11/07/2014 09.30 AM Cs, Jul 11 09:30 AM: Response [protected][protected][protected]--- Dear Customer, This email is for your reference only. You do not need to reply to this mail. We will get back to you at the earliest. Customer Support www.flipkart.com COL H S SAWHNEY, Jul 11 09:27 AM: does it take ore than 13 mails before you decide tt respond, or take action I am impressed shop clues regards H S Sawhney Cs, Jul 11 12:15 AM: Response [protected][protected][protected]--- Dear Customer, This email is for your reference only. You do not need to reply to this mail. We will get back to you at the earliest. Customer Support www.flipkart.com COL H S SAWHNEY, Jul 11 12:14 AM: it has been a long time since the issue was raised & despite many mails you arte simply delaying avoiding the issue regards H S Sawhney ShopClues Support, Jul 10 03:06 PM: Dear Customer, Thank you for shopping with ShopClues.com. This is with reference to your query regarding return for order. We sincerely apologize for the delay in addressing your concern and would like to inform you that we required images of the product which you received highlighting your concern, so that the quality department can look into the concern. Please be assured that we will resolve your problem on high priority. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Supratim ShopClues.com COL H S SAWHNEY, Jul 08 09:49 AM: I think u r simply harassing me all I want is to return the product I have amply clearly explained the issues.I am not very comp savvy, very old & retd & do not know how to load pictures & fwd. JUST collect your product, have a look at ur self in any case u can see the issue raised at ur end.I do not tyhink I will ever buy from ur site I find Flipcart very customer friendly ask no questions & take / replace the product. Learn from them. i[censored] do not have money to call me send me tel no of person who is ready to listen & take action I think you are avoiding that regards H S Sawhney ShopClues Support, Jul 08 08:56 AM: Dear Customer, Thank you for shopping with ShopClues.com. This is with reference to your query regarding return for order. We sincerely apologize for the delay in addressing your concern and would like to inform you that we required images of the product along with the outer box which you received highlighting your concern, so that the quality department can look into the concern. Please be assured that we will resolve your problem on high priority. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Supratim ShopClues.com COL H S SAWHNEY, Jul 06 10:43 AM: still waiting for your response try, be a professional regards H S Sawhney On Wednesday, July 2, 2014 10:39 AM, harjit sawhney <[protected]@yahoo.com> wrote: your reply confirms my fears that you are evading avoiding the issue. The facts are clear precise so pl reda & reply point wise as raised by me in my mails. LOOK LIKE YOU NOT EVEN READ OR UNDERSTOOD THE ISSUE. HERE LET ME EXPLAIN AGAIN The item is fake because 1 MRP indicated by you in BILL & site is Rs 699.the price/MRP given/ indicated on the product is RS 300. this amounts to cheating, misleading your customers & amounts to unfair trade practice 2 The product shows IMPORT date as AUG 2012 sold now two years later in 2014 Can you tell us what date/ year it was manufactured so by now it must have gone past Expiry date Finally pl arrange to collect the product back. I also hope ypou will post this feedback on youe site against the product so that you do not cheat more of your valuable customers . Pl reply & collect your product & refund the amount. you can seek further clarification on my cell [protected]. & yes learn ethics & honesty & service orientation for customers of business from FLIPCART regards H S Sawhney COL H S SAWHNEY, Jul 02 10:42 AM: your reply confirms my fears that you are evading avoiding the issue. The facts are clear precise so pl reda & reply point wise as raised by me in my mails. LOOK LIKE YOU NOT EVEN READ OR UNDERSTOOD THE ISSUE. HERE LET ME EXPLAIN AGAIN The item is fake because 1 MRP indicated by you in BILL & site is Rs 699.the price/MRP given/ indicated on the product is RS 300. this amounts to cheating, misleading your customers & amounts to unfair trade practice 2 The product shows IMPORT date as AUG 2012 sold now two years later in 2014 Can you tell us what date/ year it was manufactured so by now it must have gone past Expiry date Finally pl arrange to collect the product back. I also hope ypou will post this feedback on youe site against the product so that you do not cheat more of your valuable customers . Pl reply & collect your product & refund the amount. you can seek further clarification on my cell [protected]. & yes learn ethics & honesty & service orientation for customers of business from FLIPCART regards H S Sawhney ShopClues Support, Jul 01 05:21 PM: Dear Customer, Thank you for shopping with ShopClues.com. This is with reference to your query regarding the order. We apologize for the inconvenience caused to you. However, we are unable to understand your concern which you are facing with the product. Hence, we may request you to kindly explain the issue of the product. If possible, please provide us the images of the delivered product as well, so that we can provide you the appropriate resolution on priority basis. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Supratim ShopClues.com s::s COL H S SAWHNEY, Jun 27 09:47 AM: Comment: Pl call & arrange to collect the product back. PL call [protected]. This case of gross negligence amounting to FRAUD regards H S Sawhney Hide message history On, harjit sawhney wrote: PL ref to this order I am shocked & surprised & pained to bring few fraudulent facts about this product. Here are the shockers. 1 Price shown as your BILL & site RS 699.The MRP given on the product RS 300 so FRAUD of RS 400 straight. so the discount so proudly marketed is false & amounts to cheating& very unfair trade practice. I think I need to highlight this on your site & as well social media 2 one more shocker This product was imported in 2012 so it already two years old rotting probably in storage that long & IMPORTER could not sell the same as it was probably defective so your site SHOP CLUES provided the convenient out let to fool public & take them for a RIDE with you as conniving partners. GREAT 3 If it was imported in 2012 God alone knows when it was manufactured. It is quite possible that the manufacturer could not sell this in China so stupid foolish Indians decided & participated in this FRAUD to fool their own countrymen. congratulations regards H S Sawhney On Wednesday, June 25, 2014 10:40 PM, ShopClues.com wrote: To ensure delivery to your inbox, please add [protected]@shopclues.com to your address book. shopclues Lets Talk Hello COL H S, This email is to confirm that your Order 15443017 has been Delivered. Shipment Information: 9427658 Via Delhivery, Hope you enjoy your new purchase. In an unlikelihood scenario of the product not delivered right, please be assured that you are covered under our buyer protection and return policies. Click here to learn more about them. Credit Card Order #15443017 ORDER DATE: 22 Jun 2014, 09:53 AM PAYMENT METHOD: Bill Desk PAID USING: SHIPMENT INFORMATION: TRACKING NUMBER [protected] VIA DELHIVERY Product Quantity Unit price Subtotal Envie 4 x AA Rechargeable Batteries and Charger Combo Code: 2626130 Merch Ref: 1000 battery and charger 1 Rs.699 Rs.699 Subtotal : Rs.699 (-)Order Discount : Rs.446 Price after Discount : Rs.253 Shipping Cost : Rs.0 (-)Clues Bucks in Use (15 Clues Bucks) : Rs.15 Total : Rs.238 On Order Completion, You Will Earn Clues Bucks: 5 Billing Address: COL H S SAWHNEY A/2 / 501Ganga Satelite Wanowrie Oppsit Rehaja Garden PUNE, Maharashtra 411040 India Shipping Address: COL H S SAWHNEY A/2 / 501Ganga Satelite Wanowrie Oppsit Rehaja Garden PUNE, Maharashtra 411040 India Merchant Name: KAKS Electronics B-596 Sudarshan Park, Near Moti Nagar, New Delhi, Delhi 110015 India Notes: I will return the item if all accessories incl charger & plug etc are not provided Thank you for your patience ShopClues Support Track Your Order with a single click Useful Links I want to return/replace the product When will I receive clues bucks? At anytime the order status can be viewed online from My Account. You can also write us at Customer Support to know more about your Orders.Visit Buyer Central to know more about our Buyer Protection, Shipping and Return Policies. We look forward to seeing you again at ShopClues. Visit Help Online You May Also Like ShopClues Mobile App ShopClues Offers Sport Shoes @ 349 Electronics | Apparels | Home Appliances | About Us | Team Privacy policy User Agreement ©[protected] Clues Network PVT. LTD.. ShopClues Band of Trust:- About Us: Founded in July 2011 in Silicon Valley, USA, ShopClues.com is India's first and the largest fully managed marketplace that offers a safe and trusted online platform for both buyers and sellers. ShopClues offers great selection, competitive prices, irresistible & innovative deals & fast delivery to buyers and highly scalable, low transaction cost E-Commerce platform and services to sellers. ShopClues.com offers 2, 750+ global & regional brands, thousands of online stores from leading brands/merchants, 1.4m SKUs across 930+ categories. We ship items to more than 9000 cities, have over 7.5m monthly visitors and over 40m pages viewed in a month. ShopClues offers a highly robust E-Commerce technology platform that allows SMEs in India to participate in E-Commerce revolution and sell online at scale with low transaction cost. ShopClues brings the best from all India together on one platform. Delivery Policy: At ShopClues.com, our delivery procedure is dedicated to offer you on-time delivery, best possible packaging, and timely updates. To fulfil our shipment motives, we do need your support and patience as each of our orders goes through a rigorous process of milkrun (product collection), inspection, processing, packaging, shipping and finally getting your products delivered to you at your doorstep. You can easily get in touch with us at any point with your concerns, we will be happy to help you. Payment Policy: ShopClues has certified and secured payment gateway to take care of all your payment worries and does not pay the merchant until you receive your product. We accept all prepaid payment options, such as Netbanking and all major credit, debit and ATM cards. In fact, you can also make use of the Cash-On-Delivery (COD) option, where you can pay the money at the time of product delivery. Customer Care / Support: In case you have any concerns/questions/suggestions/feedback, please write to us at Customer Support or reach us via phone at[protected], between 9 AM- 11 PM from Monday-Saturday & 10am - 6pm on Sunday. Easy Return/Replacement: ShopClues runs a very comprehensive ′Buyer Protection program′ so that the buyer is 100% protected and experiences trust and comfort while shopping at ShopClues.com. Buyer Protection program is based on four trust pillars i.e. − Payment Security, Product Guarantee, Easy Replacement & Reliable merchants. We allow customers full refund/replacement if the product received has wrong size, wrong color, wrong quantity, manufacturing defects, damages or is significantly different from the description given by the merchant. You can return the product within 10 days of your receiving* without worrying of the return shipment. In case you decide to ship it at your end, we make sure you get a refund of your expenses. In case of pre-shipment delays, ShopClues also offers you choice to cancel your order prior to its shipment by contacting us at customer support. Clues Bucks (Rewards): As a thank you gesture for your shopping with us, we credit your account with CluesBucks (2% of purchase price). Each CluesBuck is equivalent to Re 1 and can be redeemed for your next purchase with us. All your earned CluesBucks are valid for 120 days - that's 4 months - from the date of issue and can be used for purchasing your favourite product from ShopClues website. Buyer Guides: We have dedicated buyer guides from our experts to help you make right purchases. Each buyer guide focuses on giving you an overlook of the best available options for the product within your requirements with expert recommendations to suit your tastes. Terms & Conditions: Kindly visit http://www.shopclues.com/terms-and-conditions.html to refer terms & conditions for on-going deals and sales. You can also visit http://www.shopclues.com/policies-and-rules.html to refer rules and policies. Reply, Reply All or Forward | More Click to reply all Send Order Number: 15443017 Return Number: 332249 Product: Envie 4 x AA Rechargeable Batteries and Charger Combo Reason: Wrong Description Online Action: Refund Cheers, ShopClues Support Team.e replies

I made credit card purchase for a samsung grand mobile worth 17599, on 21st june, they ahve debited amount from my account and delivered the product in wrong address( silugiri assam) i am in tamilo andu, when i contacted no reply from website, i made complaint nad asked for refund but also no reply from them, now i have contacted my bank, if i would ahve done in netbanking, that sol my money ig gone, please dont buy in shopclues.com, order no = 15412829

Hi, I had purchased RayBan glasses from shopclues.com on 26th June, upon receiving the order the glass was not fitter properly and the glasses were not of RayBan, they were duplicate. So I requested return with asking for refunding my amount. They had picked up my courier and I had mail from them conforming that they received the shipment on 3rd or 4th July. I am continuously asking them for refund but they are not responding and not paying my refund as well. My Order no is 15724039

Hi, I had ordered 2 products with the order# 15041207 and 15016141. Both the products had damages on arrival and some of its parts were having issues. Both of those products got re-picked by them. Its been almost 2 months. Still I dint receive the amount. When I tried to reach them, they are not responding for emails or calls. Request you to help on this. regardss UdayB [protected]

I have ordered for two units of HP Scanners vide Order No[protected] and paid by debit card to avail discount. I received 1 unit instead of two. I approached Shopclues about the same, they registered my case. three days passed by i did not receive any updates from them. I called back at the customer care. I requested them to have conference with the merchant, the local courier partner to resolve the issue.They asked me to wait for 48 hours for resolution of the issue on their part and asked me to send the snapshot of the product. I sent the snapshot, I waited for more four days. No phone or updates were received from their side. I again called them, this time they asked me to upload the invoice copy and asked me to wait for another 48 hours. Seeing the irresponsible attitude of Shopclues I my self contacted the courier Blue Dart head office and lodged the complain about the missing unit.I received an email from the regional head office stating that they had received only one unit of the product which they delivered and asked me to contact shopclues for the issue I talked to Mr Sanchit Sharma the senior executive of Shopclues and requested him to look upon the matter and also asked him few questions like why they delayed the matter for three months without sharing any updates about their so called inquiry.When i was the main part of the inquiry why i was not kept in the loop. I asked him how can such a big company be so irresponsible to abandon the matter for such a long time without any resolution. He could not reply to any of my questions.He assured me that he shall look into the matter and inform me and share the proceeding within 3 days. I waited for more three days.No calls and updates from shop clues's side.I called the customer care and asked them to make me talk to Mr Sanchit Sharma. They made me to wait till half an hour over the phone and then terminated the call by telling that he shall contact me by the end of the day. But Mr Sanchit Sharma never called back. Till today I have made round about 7 calls to Shop clues to talk to Mr Sanchit Sharma. But all in vain after waiting 15-20 mins over the phone the customer care personal used to terminate the call by telling he shall contact you by the end of the day. Moreover I called shopclues every 4 -5 days interval each time in this 3 and a half months phase each time they asked to wait for 24 to 48 hours.Each time I was made to wait for atleast half an hour over the phone. Today 3 and a half months have passed and still my matter is not solved.I lost money over telephone bills and top of this I was mentally harassed by making me to wait for half an hour on every occasions of my call.Finally they had mailed me stating that the merchant has shipped two units and they have completed their service and thus the case should be closed. They have concluded without my concern.

I ordered a mobile phone from shopclues.com and it was not delivered to me. When I received an email for delivery confirmation on 07/02 I contacted both shopclues.com and the courier company. In courier company's website it was showing delivered to a person(Bibhuti Das) I don't know. I called shopclues.com multiple times and explained it was not delivered tome. Nothing has happened in last 10 days and now I am afraid it might be a scam or something like that.

Shopclues a really fraud and cheater, never buy anything because they sell fake and local products. I ordered the product more than 6 months ago but shopclues delievred defective product. I placed a refund request for the same but I never got any fair response to the issue and neither they had resolved them. Its being more than 6 months that I had placed a refund request for my order no 10413183 from more than 6 months but since then I have been contacting them and sending emails to them, everytime I just got a response we would refund your money soon and sometime got the mail that we have already refunded the money but never got the refund amount. I don't know what to do because they neither give fair response neither by call nor by email. Regards, Nishu Jain Order Number: 10413183

I am unable to track my shipment.I have ordered the shipment on 8th jun2014 and the shipment was shipped on 9thjun2014 but I am unable to track my shipment.Shopclues has provided one shipment tracking id but that shipment tracking id was unable to track.I have checked withDotzot courier services, they are not having that shipment itself with them, raised many complaints but very poor response from shopclues team.

I’m purchased mobile handset (Model HTC desire S) from Shoclues.Com as order #8371989., after receiving my product I found defect in battery. For this I companied to Shoclues but they sent used battery to as replacement. After this I’m again complaint regarding used battery but they asked image for same so on 12th Dec 2013 I send images but till now any resolution not given by Shopclues. Now due to this battery my handset got damaged and not working fine. I tried to request to Shopclues number of times but they are not given proper solution on this For reference complaint request #808731

Order Number: 12564577 Website supplied duplicate Rayban product, when shown in Rayban Gallery... website did not issued bill for the defective supplied goods, never buy any product from shopclues.com I want my money back and since last 4 months no body is bothering...cheater Now reverse pickup is already done but my money is still not paid back to me.

mobile is not indicating sim 2 even after inserting sim properly in sim 2 slot, i think this mobile got damaged durig shipping, this is my humble request to you to arrange immediate return pick up and provide me replacement as soon as possibly otherwise i need to contact consumer forum because i did not paid for a faulty phone, , , i also called seller but seller's number is not contactable... please immediate contact me me [protected] Order Number: 15961321 Order date: 30 Jun 2014, 01:19 PM Return: 347037 Return Request Date: 06 Jul 2014, 06:00 PM Action: Replace item Status: Return Requested Shopclues not providing the Replace for a defective product i contacted micromax service centre today for DOA certificate but they refused to help me regarding the same, , , they told me to return the product to whom i bought it... you can also contact navsari micromax care, , , please arrange pick up

I have paid Rs.1149/- thro net banking for booked a Reliance CDMA ZTE S183 MP3 player vide Order No.16014993, Mob.No.[protected], but you have sent me only charger and manual, but there was no any mobile. so request your goodselves to
kindly do the needful for send the same at
the earliest, Adhir Chandra Dutta

regarding Order #16379189 sir, i want to cancel Order #16379189 .. when i was trying to cancel dis order it shows msg unable to process and trying again.. i had tried too much to cancel this order but it cannot works so i decided that m trying to cancel dis order tomarrow but after next day it shows that order is shipped now. i m not interested to buying this order.. my order is via cash on delivery. kindly cancel this order. if Order #16379189 is delivered to me . i cannot pay any cash and cannot accept this order thanks rohit e-mail [protected]@gmail.com

Sir i have ordered Philips sound Bar DSP475U with USB and FM. That order no is 16058977. shopclues send me this item via GATI courier (Docket No[protected]. GATI courier man give only sound bar without sub woofer and without remote. as GATI online Statement the material in 2 box packages but i get only one. Please solve my problem and send sub woofer and ist remoter etc. Otherwise i will have to legal process.

Sir i have palaced an order
at shopclues.com
from 18 may till today 7 july, i have not recive my order
many times i contact company customer care no., they said that order palaced in next 7 days.
sir
plz help me
my order id is 13896435

mobile is not indicating sim 2 even after inserting sim properly in sim 2 slot, i think this mobile got damaged durig shipping, this is my humble request to you to arrange immediate return pick up and provide me replacement as soon as possibly otherwise i need to contact consumer forum because i did not paid for a faulty phone, , , i also called seller but seller's number is not contactable... please immediate contact me me Order Number: 15961321 Order date: 30 Jun 2014, 01:19 PM Return: 347037 Return Request Date: 06 Jul 2014, 06:00 PM Action: Replace item Status: Return Requested