ShopClues.com Complaints & Reviews

I bought a Reebok Round Jagger Black Dial watch from a online store shopclues.com with order no.11609759. The product is stated as 'comes with 1year manufacturer's warrranty' in the website. But they haven't sent any warranty card. They have sent only the Invoice. After receiving the product I observe that the watch is of really low quality and the hands of the watch are not coloured as in their website. The leather belts of the watch are not tanned well & smell horribly. So I called to a Reebok store. There the person says that every original Reebok watch comes with a warranty card. But as I can't produce warranty card so Reebok store/ customer service cannnot help me in this regard. So I lodge request in shopclues.com to send me the warranty card which I deserve. But they are avoiding my point & saying that the product is sent as per description! I suspect the product is fake so they don't give the warranty card with the watch. They probably make their money by cheating their customers. So please take steps in this regard so that they give the warranty card. I attached the images of the watch I got & the watch in the website.

HiWhen I opened the product it found damaged.Wires were twisted somewhere broken some where and damaged as wellThe quality was very very poor was not worth for moneyI am not all satisfied with the product.When I contacted them they told me on 23rd Feb to wait for 48 hours after 3 days when I contacted them they again told me to wait for 48 hours as seller was not responding. As of now the seller has not responded them and they have not yet done anything regarding my refund. I had send them mail with all the pictures and they agreed with me that the product is damaged. Where they are not ready to do anything for that.My order details are as below :Order Number: 11326727Order date: 17 Feb 2014, 03:36 PMReturn: 214397 Claim noReturn Request Date: 22 Feb 2014, 01:27 PMAction: RefundI am also attaching the pictures with this complaint as well for your reference.

Started posting on complain board, there is no point of following now: http://www.complaintboard.in/complaints-reviews/shopclues-l193884.html I have ordered more than 100 products from shopclues & now you lost a loyal customer. Shopclues is providing simply pathetic service. I will keep posting all consumer complain sites. If required, will go to consumer court to resolve this issue. On Wed, Mar 5, 2014 at 1:01 PM, Shashank shankar <[protected]@gmail.com> wrote: Any update...????? On Tue, Mar 4, 2014 at 7:16 PM, Shashank shankar <[protected]@gmail.com> wrote: Can someone update me, what is going on ? Thanks, Shashank On Mon, Mar 3, 2014 at 11:12 AM, Shashank <[protected]@gmail.com> wrote: Shipment at billing address, I have returned back. What's next? Thanks, Shashank Sent from my iPhone On 02-Mar-2557 BE, at 10:16 am, Shashank shankar <[protected]@gmail.com> wrote: Does anyone in Shopclues care about support, now shipment status showing product reached to Bangalore ? I wasn't expecting such a pathetic service from Shopclues. Thanks, Shashank On Sat, Mar 1, 2014 at 7:06 AM, Shashank <[protected]@gmail.com> wrote: After all escalation, online tracking still showing shipment for Bangalore. In such a competitive e-business, it will be completely difficult to survive in front of your world class competitor (Amazon, Snapdeal, Flipkart...) It is more than 10 days of my order & losing my patience. If I don't get any reasonable solution in next few hours, I willnt have any choice except posting this whole email chain to blog, FB & other customer experience sites. Thanks, Shashank Sent from my iPhone On 28-Feb-2557 BE, at 8:42 am, Shashank <[protected]@gmail.com> wrote: FedEx online tracking still showing shipping to Bangalore, can someone look into this issue on urgent basis? Thanks, Shashank Sent from my iPhone On 27-Feb-2557 BE, at 2:49 pm, Shashank shankar <[protected]@gmail.com> wrote: Fedex tracking detail still showing delivery to Bangalore: https://www.fedex.com/fedextrack/?tracknumbers=[protected] Can you escalate this issue? Thanks, Shashank On Thu, Feb 27, 2014 at 2:42 PM, ShopClues.com <[protected]@shopcluescom.zendesk.com> wrote: ##- Please type your reply above this line -## Inbound, Feb 27 02:42 PM: Dear Shashank, Thanks for shopping with ShopClues.com. We appreciate the opportunity to assist you. Based on your concern, we have cross checked the current status of your order, we would like to inform you that your order is in transit to your shipping address and we are trying our best to make delivery as soon as possible. We will also keep you informed with the latest update of your order. For further clarification/information, please write back to us. We will be more than happy to answer any question you may have. Seeking your co-operation. Thanks & Regards, Puneet Customer Support S::S Shashank shankar, Feb 27 08:18 AM: Still waiting for your response, it shouldn't get shipped to billing address . Thanks, Shashank Sent from my iPhone > On 26-Feb-2557 BE, at 12:40 pm, Shashank shankar <[protected]@gmail.com> wrote: > > Please provide update, shipment still showing for Bangalore: > https://www.fedex.com/fedextrack/?tracknumbers=[protected] > > Thanks, > Shashank > >> On Mon, Feb 24, 2014 at 10:52 AM, ShopClues.com <[protected]@shopcluescom.zendesk.com> wrote: >> Anand, Feb 26 12:48 PM: Dear Shashank, Thanks for shopping with ShopClues.com. We appreciate the opportunity to assist you. Based on your concern, we have cross checked the current status of your order, we would like to inform you that your order is in transit to your shipping address and we are trying our best to make delivery as soon as possible. We will also keep you informed with the latest update of your order. For further clarification/information, please write back to us. We will be more than happy to answer any question you may have. Seeking your co-operation. Thanks & Regards, Aanand ShopClues Support S::S Shashank shankar, Feb 26 12:40 PM: Please provide update, shipment still showing for Bangalore: https://www.fedex.com/fedextrack/?tracknumbers=[protected] Thanks, Shashank Shipped-Anirudh, Feb 24 10:52 AM: Dear Shashank, Thank you for shopping at ShopClues.com. We sincerely apologize for the inconvenience caused to you and for the delay in delivery of your order. we have escalated your case to our courier partner for arranging delivery of your product on urgent basis and we are following up with our courier partner . As soon as we receive any update we will update you with the same. Till the time please cooperate with us. Thanks and Regards, Anirudh ShopClues Support Shashank shankar, Feb 23 10:07 AM: As per my order, shipment should go to Motihari (Bihar). As per online tracking, it is showing shipment delivery to Motihari. Please verify & change shipment detail asap. https://www.fedex.com/fedextrack/?tracknumbers=[protected] Cheers, ShopClues Support Team.

I recently ordered Optimum Nutrition serious mass 12 lbs from shopclues.com . The product they sent me was a fake one and not the genuine product. I sent them regarding it and asked them to cancel my order and take it back and send me my amount. They didn't agree to it even though i provided them with every proof that the product was a fake one and not a genuine. I even showed them the email from the official company showing that the product was not a genuine one. My order number on shopclues was Order Number: 11188679 i have been cheated and at least they should have refunded me my money and take back the product when i repeatedly told them. I am never going to shop again on their site as they have no consideration of the customer, they kept siding with the merchant despite sending them all the proofs.

We had placed by oversight 2 orders (Order #s 11344083 & 11343463 Set of 3 Zadine Collection Cotton Dress Materials PC2-1111_1112_1117 QTY:1- 2 orders) as problem in the net banking payment portal. Accordingly payment done Rs.975 each (Total Rs.1950/-) Upon seeing my bank statement, I realised & immediately lodged complaint in the Shopping portal complaint forum. By that time both the orders have been dispatched. When contacted the portal customer care about the incident, we received the reply advising us not to receive the consignment & the amount would be refunded. Accordingly, the consignment was not received upon arrival. But to my surprise, after 8 days, the status of orders showing complete which is not acceptable & deviation from the promise given by the Shopclues customer care. Hence please refund the amount immediately. Regards, Udaya Narasimha A

This is to bring to your notice about the recent purchase i made through online shopping portal shopclues.com vide order ID 10775985 on 02-February-2014 and after a week it was told to me that for unknown reason the product will not be delivered and my amount will soon be processed and refunded. I tried tracking my order via bluedart tracking number: [protected] but no tracking info was available on the same. After repeated mails and calls to the customer support department of shopclues.com, i was given a templated response wherein everytime they say that my amount will be refunded back within 5 days and its almost 3 weeks as of today and still there's no response any refund initiation from their end. I'm a frequent online shopper but this time im left with very bitter experience unprofessional approach by a shopping site which is very happy by holding the money of its customers on misleading money back guarantees. If at all if the package was not delivered to me and my question to the authorities is: how long will it take for the package to reach back to its origin incase undelivered via Bluedart. The Answer is 2-3 days hardly. But in my case its been more than 3 weeks. Do we any authority to check the activities on fraudulent websites like these or question them in any way.

Dear Team,

This side gaurav gupta. i online purchased nokia lumia 520 from shopclues. Shopclues deliver this product but its Some parts missing like Battery, Charger & Head phone etc.

Company not give me way to solve this problem so please help me & do the needfull as soon as possible.

My shoping details are given below:-

Order no:[protected]


Thanks & Regards
Gaurav Gupta
[protected]

Dear Sir/madam, I have 3 ordered of "Transparent Bra Straps - (Pack of 2 pairs)" Code: 1677020 and i paid online, but still I have not get it. I told again and again shopclues.com customer care by call and e-mail, but they have not get any solution. My Payment method is Visa debit card/online paid. I have given 3 ordered of same product/item as follow:
1. #9591577 22 Dec 2013, 11:13 PM
2. #9601123 23 Dec 2013, 09:59 AM
3. #9624437 23 Dec 2013, 07:08 PM
Subtotal : Rs.120
(-)Order Discount : Rs.97
Price after Discount : Rs.23
Shipping Cost : Rs.19
Total : Rs.42
I have given 42x 3 = Rs. 126 for three same items, but not get any one.
I have separately paid online of Rs. 42/- for above mentioned three same times, so totally Rs. 126/- has been debited from my debit card, but still i have not receive the product. The status of order is showed that "This order is shipped via Overnite Express. The tracking number for this shipment is [protected]. To track this package goto http://www.overnitenet.com/ and enter the tracking number shown above".
But its so late i not get it. Please, give me a reasonable solution as soon as possible.
Thank you.
Regards
Sejal Patel

Hello,
I ordered a Sky Insomnia Dual sim calling Android tablet+leather cover and extra 2 batteries for my cart from shopclues.com (ShopClues order #9627485 & order date-23 Dec 2013). When it arrived on Jan 2, 2014, I came to know that it was wrong color & missing accessories product. whatever the Product descriptions mentioned items on website but it is not included properly, Wrong color of product to send, 3g Dongle Support not support, not Included - user manual, HDMI Cable, Micro USB to USB.

Then I contacted shopclues customer care on Jan 4, 2014. They accepted my return request and they told return amount in ordered bank account. The refund & return request with the ticket number 678686(Jan30, 2014) & ticket number - 637702(Jan 12, 2014) .The courier person came to my house took the product on Jan. 20, 2014, .Shopclues received the product on Jan. 26, 2014.here is the tracking details,

Waybill Tracking Number: [protected]
Courier Company: DelhiveryCourier
Website: http://track.delhivery.com/

Shop Clues has refused to offer a Refund the money. Even though there was Buyer Protection on this purchase. I have filed a complaint with them and have escalating this issue to a senior.

I made a lot of calls to the customer care for refund of my money, but every time they are saying with in 2 or 3 days we will solve your problem, but no use.Those don`t know how to speak with the customers.I don`t have the words to scold them.

No consistency in the status update from the call center executives. Once I was told my refund is in process; next day executive said it they are waiting from feedback from the merchant. 30 days and they are just waiting for feed back from the merchant.

When you are going to refund the money, really you are missing all your commitments and testing the patience of the buyers. You are not at all bothered about the customer hard earned money. You are playing like any thing. Each day I am wasting money in making call to hear the same reply as will be resolved in next 2 days. It seems your customer care people speak same sentence to all.

This is the worst experience in my lifetime for online shopping.Also the customer service is horrible they will pick the call and will disconnect the call saying 'costumer is not able to hear us so we are discontinuing the call".I have experienced the same 10 times.
Regards,
Valli Gunablan

My Order No. : 11392869, Which is till now not delivered, When i m checking track your product it's showing, Product Status on blue dart page it's showing "Linehaul Delayed; Accident/Traffic-Jam Contact Customer Service" .. Look my product is already delayed and if it's broken or any kind o[censored]nexpected thing i found as per blue dart status. So it's better you take followup from blue dart and insure my product reach to me in good Condition without any delays.

Hi,
I bought a watch from shopclues, I received it in not working condition and the case of the watch broken completely.I received this product in worst packing.They didn`t event pack the product in air bags.They sent watch directly withou t having proper packing.I made a lot of calls to the customer care for refund of my money, but every time they are saying with in 2 or 3 days we will solve ur problem, but no use.I understand that there is no use of contacting them for the refund.Those don`t know how to speak with the customers.I don`t have the words to scold them.
So my sugetion is don`t shop from shopclues.

Dear Team,

This is to inform that I had ordered for Dymatize ISO 100 / 5 lbs / gourmet Chocolate(protein supplement) on 16th Feb (Order Id:[protected] from Shopclues.com and I had received it on 20th Feb 2014.
After unpacking the item(outer cover), It was found that the jar’s inner seal was open and the protein supplement was scattered on the top of inner seal and some part of it was out of the box as well.
It has also been noticed that the manufacturing date mismatch; on front (main) jar's label was Jan 2014 and the bottom label shows 05.06.2013 which says something else. Also, the bar code was not getting scanned at the time of authenticity check through application.
After looking at these defects, I have filed a complaint against these defects to shopclues.com for reverse pickup of the product and refund of my amount (5099 INR) at the earliest. But, despite making multiple calls and sending reminder mails, still there is no resolution. On every call, i have told that the issue will be resolved within 48 hrs and not returning my money. This shows the poor and fake commitment level of shopclues.com, the kind of response i am getting, forces me to approach consumer forum and take legal action against them.
Kindly understand, I am a working professional and it is very difficult for me to keep a close track on a daily basis related to my refund.

Please find attached herewith those images that have been captured on product receiving day.

Would request you to look into matter and help me to get my money back. Thanks!

Regards,
Nishant Sinha
Mob:+91-[protected]

I had placed an order to buy Ozomax Hair Dryer from shopclues.com, but when I received the product it was a product of Micro company which is not the one which I had ordered. I placed a return request on site, but company is refusing to take back the product. Even after continuosly following up with them and also sent picture of the product they said that product has been delivered which I ordered which is not true. I placed an order for Ozomax as it it ISO standard company where as seller ships the local branded product. This is electric product and I dont want to take chance with such local branded product. I know that the product amount is not big, it is just 100 Rs product but as per company policies if customer is not happy they have return policies are in place, but in my case they are refusing the take back the product. Therefore I request you to please look into this matter.

Dear Team, This is to inform that I had ordered for Dymatize ISO 100 / 5 lbs / gourmet Chocolate(protein supplement) on 16th Feb (Order Id:[protected] from ShopClues.com and I had received it on 20th Feb 2014. It was found after unpacking the item that the jar’s inner seal was open and the protein supplement was scattered on the top of inner seal and was also coming out of the box as well. It has also been noticed that the manufacturing date mismatch; on front (main) box label is Jan 2014 and the bottom label shows 05.06.2013 (pl refer attachments). Even the bar code is not getting scanned by the application. After looking at these defects, I have filed a complaint against these defects to ShopClues.com for reverse pickup of the product and refund of my amount (5099 INR). But, despite making multiple calls and sending reminder mails, still there is no resolution. On every call, i have told that the issue will be resolved within 48 hrs. This shows the poor and fake commitment level of ShopClues.com, the kind of response i am getting forces me to approach consumer forum and take legal action against them. I am a working professional and it is very difficult for me to keep a close track on a daily basis related to my refund. Pl help. Regards, Nishant Sinha Mob:+91-[protected]

Dear Sir,
I had ordered (Order No, :[protected] a mobile phone (Micromax Make - Model No.- Micromax X351, Price - 1709) on 16 Feb 2014, 08:21 PM and paid Rs 1709 using credit card. This order was shipped via Blue Dart with tracking number [protected]. I received the product on 20 Feb 2014, 10:15 AM. We have switched ON product as per the instructions provided in the manual and found the product was faulty. The phone was not getting charge and sound (Alert and earpiece) was not enough to hear. We found the mobile phone is not useful as we can not hear the sound while calling or incoming call alert.

We have informed the same to Shopclues.com and raised return (212469) request on 20 Feb 2014, 04:57 PM (within 6 hours from delivery) to replace the faulty item. The Shopclues.com promised me that they will sent the courier pickup for replacement. We were waiting for almost a week and again write to Shopclues.com in the matter. But they replied that you can go to Micromax service center and get it repaired. Shopclues.com will not provide any support in the same.

It is requested to take action against the Shopclues.com and get my money refund from the Shopclues.com. Please also initiated strict action to BAN these type of on-line shopping portals.
Regards
Pawan Tiwari
+91-[protected]

Order Number: 11139943 i have place the order on FEB 13, i got the wrong product on FEB 18 i have ordered 77mm Osaka Filter 5 quantity, but the item which i got is different, so i called shop clues and told them to replace the product, i even sent them the pics of the item which i received, untill FEB 27, i have conatcted them almost 20-30 times, simply i am wasting my mobile balance, thier customer support executives, just say excuses and make me wait for few days, i waited till FEB 27, there was not reply from these shop clues people, so i am raising the complaint, i am uploading the screen shot of the product which i ordered &amp; also the screen shot of the product which i received

This Complaints is against www.shopclues.com regarding the Philips Earphone SHS4800. This is third time i have experienced this from the same online shopping store. I purchased Phillips SHS4800 Earphone from shopclues. They have clearly mentioned that they sell only genuine products. So I ordered the same. But when I received the product it was shocking. It was a chines duplicate earphone, very bad quality and not at all useful. I asked them to refund me for that. Then they asked for the pictures of the product I received and later they replied that they have discussed with the Merchant and Product is the same u were supposed to get. That product does not have any warranty card or manual. I have two requests, Get me my money back, and help to BAN such sites. below are the details Order Number: 11151847 Return Number: 211265 Product: Philips Earhook Headphones SHS4800 Merchant Name: E_MART C-204, Krishna Residency, Viva Vrindavan Township, Near New Viva College, Virar West, Thane, 401303

Hi My Name is Santosh Kumar Jha. I have Purchased a Samsung Galaxy S Duos With Order no. 11179861 For House no 1043, Krishna Nagar, Bagu, Vijay Nagar Bypass Gaziabad ( Uttar Pradesh ) But my product not delivered at my home i have many times call on customer complaint helpline but no one solved my problems he give me a complaint no. 709118, As per the customer care your product has been delivered in Chennai. but my address is Uttar Pradesh Gaziabad and sir no any one solved my problems what can i do in this case . Sir please send the Notice as per legal adviser. Sir I bring to notice you that the payment of my mobile is already paid by me

Dear sir

It feel very bad that even after various cyber crimes taking place, there are several sites which are taking booking of order and debit the amount from net banking/ debit card/ credit and then after long period of 2 weeks give response that they will not able to deliver products.This is also a crime to use the customers money for this span of time.


rgds
rahulkumar rathi
[protected]

The bag that I received is an absolute defective piece. It seems I am cheated for the product I ordered. Its not at all genuine. I want a genuine "HP Sport Laptop Backpack 16.3" inch", Else will have to lodge a complaint against you. order no[protected] Nikunj Jain contact no- [protected] MNIT Jaipur