ShopClues.com Complaints & Reviews

I purchased axe deo on 7/9/13 thru net banking as order No 6628503 from shopclues.com. I got an sms on 8/9/13 that the item was shipped by DTDC with tracking No Z94894845. But the item did not delivered. I fail to even track it. I complainted it several times. But no use. Please help me to even return the money...Anilkumar M.H.

Dear sir, I purchased a vegetable mixer from shopclues.com as order id 5562157. which I found to be useless, hence i requested for its return. initially they denied but after couple of emails they agreed to pick up from home. they picked it up, but never refunded money. After my emails, instead of refund they just shipped similar product. attached screenshot, as shown they have completed the status of request though they have not refunded the money. please help.

I'm mukesh mishra I have purchased xxl size kurti also i received it but when checked and found short in size as a xl size. Kindly help me.Details as below: Printed Cotton Kurti with Embroidery Work Code: 872508 Options: Size: XXL, Variants: 9277 Cell No. [protected]

Hello sir, I have ordered a product easy mop and the product id is 6354771 on 30 august 2013. On 3 sept. I received an email that my order is shipped via first flight courier so i have waited for the product desperately. After 2 days i have received another email that shipment is delayed due to some reason. But on sept 7, 2013 i have received an email that your refund has been initiated, i am very shocked to read this because i never initiate refund request. I have write this complaint to support team but still i do not get any response from his side. When i order this product than it is in stock , so why i get refund for this , i want the product because i have wasted my time for this. Please help me regarding this. Prashant kumar [protected]

Please provide as mHello Sir, I have purchased an product named (Rechargeable Stunt Car Remote Control - Kids Passion) on 13 Aug 2013 The Product id is 5875609 and i have received that product on 20 Aug 2013 after a long delay. when i open the box i have seen that the product is damaged , so i decided to call customer support . CC executive told me that you need to send a photo of damaged product to [protected]@shopclues.com email id and mansion that i need a replacement of that product. I have sent him the photo of that product immediately . After long time on 30 Aug 2013 my product has returned. After some days i have received an email that you will be get refund for that product within 15 days. I want the replacement of that product not the refund and it is i already mansion in my email to support team. I have purchase lots of products online from different sites and found shopclues is worst them all. Please help me regarding this. Prashant Kumar [protected]uch information as possible...

I have ordered a trimmer in shopclues on 19th july 2013 and I received that on 12th august. Since the product is defective i immediately raised return request of the product to shopclues. Though the accepted the product is defective, But after a long follow up with the customer support team I got replacement by 23rd august 2013. But I shocked that after 2 months of struggle I received the same defective product and even this time I again raised for a return request, but I was being avoided by their customer support. I am very happy to know what went wrong in the service but they are keep on saying your problem will be rectified in 24 to 48 hours for the past weeks. I am very disappointed with their customer support. As we all know this is the period where many number of people started believing in eCommerce because of the trust created by the leading providers in this business and I am a frequent online shopper since I am busy with my work always. Computer is the best place for me to get my needs within the minimum time i am getting. But this kinda of service will made my life very difficult. This may be the problem of a customer care executive but it is the customer like me who are all going to get affected.

Hi I would like to complain against Shopclues.com as they missed to take accountability for their services. I had purchased pair of shoes and I ordered size 9 for it as I wear this size and all of my other pairs at home are of the same size. I received size 9 from shopclues.com and it is bigger for me. Now my concern is they did not mention any measurement standard like US, UK sizes for product info/display and also they did not put any other scale for reference like cm etc. Now they are giving argument seller is not ready to replace the pair because they shipped what I ordered. fair enough. My argument is with shopclues.com from who I bought the item not the direct seller. They are not ready to accept their lack of enough info for the product and at the end not holding any responsibility for any such situation. Later after so many contacts to them they asked me to bear courier charges and send the item to below address: Clues Network (P) Limited Plot Number- 648, Bijwasan, New Delhi - 110061 Phone: 011 – 28063316 – 15 I sent it using Speedpost service from Indian Post Office and today I got the parcel returned with reason telling no such company exists at given address. I am completely fed up and frustrated and dont know what to do. I can send/attach the email thread with Shopclues.com for clearer understanding if you wish. I also called min 4 times to their customer support and requested for floor manager but no one connected me and redirected to send email. Whereas on email they are telling to call and no one is in position to explain where am I wrong. I ordered what I wear (Size 9) and their manufacturing std is different and they did no disclose it. can you can please assist so that I can obtain size 8 now (one smaller than current) and as I already spent 180 rupees for courier I do not want to spend any more. Shoplcues would need to arrange a pick up now on their cost or atleast give me a call to understand my situation.

I am having doubt on the credibility of http://www.shopclues.com i have purchased this product Cigar Deo On Aug 28th 2013, even today iam not getting any real updates on my shipment. My order No is : 6377199 The call center number which have provided does’t get connected to any customer executive and each time i email support team i get a reply after two days each time telling they require 40 to 72 hours to further investigate. In the communication they had mentioned the DTDC courier tracking ID. But when called DTDC courier they had confirmed that shipment Tracking No is invalid. They even search courier shipment using the name in database and they confirmed that their was no shipment done. I totally don’t trust this company- http://www.shopclues.com

I ordered a Nokia Lumia 520 on Shopclues.com on 14th of August against order no. 5888173. Due to delay in shipment, I requested for cancellation, but even after that they shipped the product through DTDC having worst courier service in India. When I contacted the shopclues authorities, I received an reply from them to refuse to shipment once the courier guy will come to deliver and I did so, but the shopclues sent me an email that my order has been delivered and asking for my feedback. When I sent the mail to the shopclues.com more than 7-8 times, anyhow the order marked as "Undelivered--Returning to origin". Since last 10 days, there is no progress in the refund process. Whenever I am sending any email to shopclues, I receive the reply that please cooperate with us, we are looking to serve you better. Now I need my refund as soon as possible, hence I will be forced to take legal action against shopclues.com in consumer court. If any contact required, can be done on +91-[protected]. All in One, I can say that shopclues.com having worst customer service.

on 31st july I have placed an order for kids laptop order no. 5515691 at shopclues.com. the order was not delivered which makes me to contact shopclues.com and i was replied that the material is not available with merchant so we are trying to arrange it from some other vendor. next i made contact on 17 aug on which i was replied that we are not available with material so we will cancel the order but in my inbox i got a mail from shopclues in which it was written that the material is wrongly dispatched to bhopal. on further contact on 24 aug i was informed that my order is cancelled and the refund is credited to my account but actually i was not given any refund. i contacted shopclues for which i was replied that i have made my payment through debit card so it will take 8-9 days to refund.(I have made my payment through netbanking) so i should wait for 2-3 days. further it was delayed i contacted shopclues than i was replied that they will require my bank account statement to refund the money. i sent my bank account statement from 24.08.13 to 4.0.2013 next day i got as usual reply that net banking will take 4-5 days and debit banking will take 8-9 days. i think shopclues personals are very week in maths from 24.08.2013 to 4.09.2013 there are 12 days. so all your limits are over and pls stop taking a ride over me. i dont know weather u have delivered my order to a wrong address or any thing else i want my money back

I had placed an order[protected]Purchase code: Code: 352624) for buying High Gain(13Dbi) CRC9 External Antenna on 13July2013 with shopclues.com, I have received the wrong product(2Dbi padde antenna) on 26July2013 so i have raised a concern with shopclues customer support After sending the pictures of the wrong product to the customer support they have not able to understand even what is 13Dbi and 2Dbi antenna, they tried to convince me that they have shipped the right product, then i wrote an technical document which made them understand what is what, then they forwarded my concern to the merchant(Ripul) then i had contacted him on 29July2013 and explained about the wrong product he shipped, after 20 days of struggle some how i made them understand about the wrong product they shipped As i requested for refunding the money finally they initiated the return pickup of the product on 7August2013 and agreed on refunding the money, on 17August2013 got the shocking message that the reshipment order[protected] of the wrong product has been initiated, and this time the product(13Dbi crc9 antenna) they sent is a defective product(Not working), Again i contacted the customer support executives and ask the reason of reshipping the product instead of refunding the money but there is no response apart from(apologize for the inconvenience caused, we will get back to you within 2-4 days) And now they sent a mail on 31August2013 saying that since i have accepted the reshipment courier they are not processing for refunding the money, I sent a reply that the courier was a surprise and which is not received by me(in person) but there is no response from them so far, this made me really get disappointing and frustrated with the support they gave for the customer which made me to file a compliant in this forum I have all the data whichever i communicated so far with them, so requesting to take some necessary action to save customer from these kind of NON RELIABLE shopping and all the frustration i have came across all these time(more than 1.5 month)

I ordered PUMA speeder shoes worth 900/- from shopclues.com with order number 6179047 of size 7 which I regularly wear . I received shoes which is vastly different from what it was displayed on the website and seems very local .Also size is small from the regular size.I cannot believe that PUMA is selling such a local quality product through shopping portal. Initially I was told by shoclues that merchant has denied for replacement. Then they told me to share images which I did.Now every day when I talk to their customer service and they say wait for 24 to 48 hrs for the reply.Though the customer care executive accepts that shoes are very different as seen in the image and one cannot wear the shoes of small size as mentioned on the box US/UK size .I don't know how long it is going to take.I seriously think of filling a fraud case against shopclues and complaint to PUMA for checking how their local product is sold through the portal. I have attached the images posted on the shopclues website and the image of the shoes received. I really feel shopclues should do something to protect their customers interest.

I have ordered a Micromax A110Q Canvas 2 Plus With Flip Cover from shopclues.com on dated: 17 Aug 2013, 11:59 AM, with order no. 6012419. I have paid full value with credit card. Still I have not received the same. whenever I am communicating with them they are giving me an invalid tracking ID. Even when I told to refund my money they are not giving the same to me. I have got complain ID as : 411685, 411685. But nothing is helping me to get the product or money back.

Dear Sir, I have received my order (order No- 5716537, Kaitan Shakti Juicer Mixer Grander) date on 17/08/13 and submitted a return request threw shopclues portal for replace it due to heavy rubbing sound from internal parts dated on 23/08/13 as per 10 days hassle free return policy of shopclues. But no response found from Shopclues till today. Kindly,give me a necessary support . Regards Rajdip [protected]

Hi all I ordered a Mini Electric Sewing Machine from Shopclues (order no. 5625059) on 4th August 2013 and it was delivered to me on time. The very same day when I received it, I found out that it's really small. I realized that they don't even mention the size of the machine on the site. I opened it and tried using it. Within 5 seconds, it stopped. I kept trying thinking that it may work..but to my amazement...it never worked properly. Moreover, even if it worked, it can't do most of the stitching jobs as the gap between the needle and the machine is so less that any thick fabric / cloth can't go there. As I quickly realized that this machine isn't of any use and is just a piece of Chinese junk, I packed it and wrote to shopclues about the problem and asked for refund. After a couple of days, they got the item picked from my house and later informed me that the money will be refunding to my bank account. It's been 10 days and I am still waiting for my refund. I suggest NOT to buy from shopclues as they sell cheap quality products and their policies have been drafted to cheat the customers. There are many other sites to buy similar products.

I have order fablooms pillows from their site order no.6333637,but pillows i recieve are of worst quality,not a single person can admit that they are new and unused,further more there is no compny name or logo on the packet.when i tell them to return it they simply refuse saying merchant is saying they are of good condition Kindly help

I am Senthil Kumar M. I am a regular customer of Shopclues. I ordered a 'Stainless Steel Kitchen Press' on 10-Aug-2013 for Rs. 173. The Order Number is 5770861. The quality of the product was very worst and it was not at all working. Hence, I filed a return request on 19-Aug-2013 with a Return Request ID is 65203. I requested Shopclues to pickup the product. But, still now, the status is 'Return Requsted' and they didn't pick up the product.

I had logged a complaint on 22-Aug-2013 with ticket No.407928. Also, I have sent many mails. Even, then no reply / action from shopclues.

I never expected this from Shopclues. I am expecting a faster action from them at the earliest to Send their Courier Partner to pick the Product.

Sir,
i order a SanDisk Cruzer Blade 16 GB Pen Drive for 490 rupees for my brother from shopclues.com order number 2692039 08 Mar 2013, 09:58 PM.....but till now they do not deliver the product. When i call to their customer care they not receive the call and i mailed several time for refund but they told they looking up the matter. In website they update that they complete the delivery but I did not receive it till now....now about 5 month passed but they do not refund my money.....please do something

I Tanu Sonkar Ordered for a 21 pc Magic Bullet Set Blender, Juicer worth RS 1698, from SHOPCLUES.COM Order Number #4829711 on 3 July 2013 and received it on 11 July 2013. I already gave you the details of my Account Number of SBI, and you were supposed to refund the amount of 1698/- + 345/- damaged product cost + courier charge for sending the product back to you. As per your earlier mails, it was supposed to be transacted in my account by Saturday(18 August), but now (25 August), and still my refund account has not been transferred to my account. Its now 2 months since i purchased the product from Shopclues, and it was damaged one. I want Rs 1698 of product + Rs 345 of courier charges for sending the damaged product back...

ONLINE SHOPPING SITE - SHOPCLUES MERCHANT / SELLER - BVPL MERCHANT ADDRESS - 620, OLD LAJPAT RAI MARKET, CHANDNI CHOWK, DELHI, 110006 PRODUCT PURCHASED - Conversion Plug- 5 Amp - Multi Plug Sockets - 3 Pin Multiplug- 3 Sockets PRODUCT CODE - 513105 PRODUCT ORDER NO. - 5928205 ORDER DATE / TIME - 15 Aug 2013, 12:00 PM PRODUCT RECEIVED DATE- 23/08/2013 It is very unfortunate to see that the actual cost of the item revealed i.e.Conversion Plug- 5 Amp - Multi Plug Sockets - 3 Pin Multiplug- 3 Sockets is only Rs. 80/-. But the seller as well as Shopclues sold the item hiding the actual price by a sticker depicted by an amount of Rs. 699/-.whereas shopclues claimed ever that they sold product with maximum discount i.e discount received by me is over Rs. 250/-. Now I get aware how shopclues deals and runs this deceitful business with conjugation with sellers and cozening customers and mushrooming their business empire. This is very unfortunate, disheartened matter that being a usual customer, I am being deceived by shopclues as well as by the fraudulent seller. I URGE TO TAKE STRICT ACTION REGARDING THIS ISSUE AND CREATE A LESSON TO OTHER ONLINE SHOPPING VENDOR / SELLER TO BE GENUINE TOWARDS CUSTOMERS AND NEVER DARE TO CHEAT OTHER CUSTOMERS AGAIN. ARNAB SARKAR [protected]