ShopClues.com Complaints & Reviews

I have ordered a car mp3 transmitter on July 30th. Order number is 5497685. I didn't receive the product yet. I have done payment by my debit card. I think it might be courier problem. If I call customer care number they r telling there was no stock and I ll receive it soon. I waited for 3 months still I didn't receive the product. There was no proper response from your side. I need my money credited to my account or else I need the product which I ordered for. Kindly do the arrangements.
Thanks and regards
Praveen prabhu
[protected]
[protected]

i had booked on 13/9/13.water purifier pigeon made.it was supplied on 26/9/13 at my native place.it was found broken from top, after several communication and send the pictures, they are not resolving my case.
order no.6798105.
request no.487442.
picture details are attached.

Sir, My name is Vikramaditya I am working in Chennai in a company. I placed a order no.7309165 on 3 October 2013. to shopclues.com (online shopping website) for rechargeable beard hair trimmer. They shipped my item threw DTDC courier tracking no.Z08157702. I did wait as they promised of time period but i did not receive my item. Then I called their helpline no.[protected]. They told me that my item is going back to them reason they said DTDC service is not available at my place. then I asked to them about my refund amount they told that after receiving the item they will refund my amount now they have received the item. They are showing status of this item in his website return received and also i have confirmed to DTDC courier. I have many time called to them about refund my amount every time they assured me that they will refund but not refunding. Their helpline no. is also chargeable not toll free so every time i am getting loss of money minimum 5-10 Rs. On 25th October 2013 I talked to them then they assured me refund my amount and they sent a confirmation mail for refunding amount and my booked item with in 24-48 hours but I did not get my amount now till time. And also a item order no.7541207 placed on 12th October 2013 which they also shipped threw DTDC courier tracking no. Z08172970 I did not receive but they showing status of this item complete in their website I did not receive. Please do need full Thanking You

I have paid 12, 937 Rupees for my mobile which I order online on 2th October 2013 but they didn't sent my product and they cancelled My Order ...these I came to know on 24th October and this order I converted in to EMI for this they charged 1180 processing fee they are not refunding my Processing fee 1180 rupees and there customer service agents are not cooperative and they don't know how to speak to their customer
My order No 7272299


Regards

Mallikarjuna k S

[protected]





Order #7272299

Oder number 7499499, 7500231 I have ordered bed sheet and saree on 9th Oct.when the product arrived its not the same as it was on website I told them i want to return the product, they ask me to send the photos I have sent them thrice but still they say they didn't receive the images and asking to send again..what a stupid service...keeping the call on hold for minutes... just wasting the time of customers and sending cheap quality wrong product and when asked for return not responding properly.

I Ordered a product from SHopclues ( shoes of 9 size) and after 3 days later I checked the invoice and it showed 6 size which was the lowest size possible. (Obviously it was their website's bug, the website replaced the null number with the lowest number as possible) I emailed the Company about the bug. and 2 days after that I received the wrong sized Product. I emailed them about the issue again. First they didnt replied for 4 days. after which their replied were machine based... that we you have received what you ordered. after that I LITERALLY called them more than 40 times and 20 + emails. Everyone was telling different stories. They kept harassing me that you ordered it wrong... During those conversations I was promised by 3 different seniors that they will arrange PICK up for it, but they never did. whenever I called them ! I had to deal with new guy by repeating the same damn stories. and Finally after harassment of 4 weeks, the finally told me they wont replace it ! (though they still have product on their website) and now I have a shoe of size 6 lying in my house with no use. AND I FEEL CHEATED... ! The same happened with me few days earlier as well when I ordered a carpet and received different color of it. But it was not a big deal so I didn't cared about it. But now this is SHAMEFUL ON PART OF SHOPCLUES. I have recording of nearly 35 conversations with shopclues where they have promised me about pick up. Now I want to deal with it legally. AND FROM MY COMPLAINT... READERS CAN ALSO EXPECT THAT IF YOU GUYS ORDERED WRONGLY FROM SHOPCLUES... OR DID SOME MISTAKE WHILE PLACING SOME ORDER. YOU WILL NEVER GET REFUND. Even rediff guys deal better than these guys. SO PREFER TRADUS, SNAPDEAL ( BEST), FLIPKART (BEST), MYNTRA. and never never never order something very costly thing, because you wont get replacement plus most of their products are fake. MY EMAIL : [protected]@yahoo.com

I had ordered a portable laptop foldable table from shopclues on 17th august 2014. It reached me on 30th August. The quality of the plastic table was poor which I had said them in the review of product they ask for. On 30th september the leg of the table just came off. The product had 6 months warranty. I complained and they agreed for a return request and refund. They asked me to send the product to the following address- clues network (p) limited plot no: 648, bijwasan, new delhi – 110061 phone: 011 – 28063316 – 15 They had said pick up from my place was not possible so I have to send. I spend Rs.225 for sending though Speed post. after 10days the product returned to me mentioning "no such company exist" on the parcel and "insufficient address" in the tracking events. Now when say them the problem through mail, they are saying "the product is on the way, once it reaches us we will contact u". If I call them they say give us 24 hrs we will revert back. I don't know what they are doing. Please help.

Hi I am Booking Ustin Polo Club Round Watch Combo 2 White Watches-2 unit Qty (2X2 = 4Watchs), But We are Receive 1Unit(1X2) Received ..this the main problem .ShopClues. day to day mail traction but no use ..in this date not received any calcification ... Pl do need full and fever me ..and refund my amount immediately... i am send mail traction below Nikita, Oct 18 01:46 pm (IST): Dear Customer, Thank you for contacting Shopclues.com. We would like to inform you that the refund for your order 7238059 is in process for an amount of Rs.205. You will shortly receive an automatic update with details of when the payment will reflect in your account. Here are some useful links to get updates/answers to your questions: - http://www.shopclues.com/trackorder to get a quick update on your order - http://www.shopclues.com/help.html to get answers to frequently asked questions Thank you for your patience. Nikita ShopClues Support s::s Venkatpadala(SAP SD), Oct 18 10:58 am (IST): Pl. intimate, How you are sending the amount of Rs. 205/-. for my clarification. (In which mode you are sending). pl send in priority basis Venkat Padala SAP-SD Support Nuziveedu Seeds Limited Ph.No. :[protected] / 8 Ext 206 Hand Phone : [protected] & [protected] Mail ID : venkaiah.[protected]@nuziveeduseeds.com -------- From: "ShopClues.com" <[protected]@shopcluescom.zendesk.com> To: "Shopclues Customer" <[protected]@gmail.com> Sent: Friday, October 18, 2013 10:15:06 AM Subject: [ShopClues.com] Re: Wrong quantity-7238059 Nikita, Oct 18 10:15 am (IST): Dear Customer Greetings from Shopclues.com We would like to inform that refund of Rs.205 will be processed in the same account through which it was paid not via neft process. Kindly confirm for the same then we will be able to proceed further. Thanks, Nikita ShopClues Support s::s Venkatpadala(SAP SD), Oct 17 04:02 pm (IST): Dear Sir Pl Send Amount Blow A/c No Name : PADALA VENKAIAH A/c No :[protected] Branch :Kompally IFSC Code :UTIB0000702 MICR Code:[protected]http://micr.bankifsccode.com/[protected] Note :Send Amount or send Reaming Qty Venkat Padala SAP-SD Support Nuziveedu Seeds Limited Ph.No. :[protected] / 8 Ext 206 Hand Phone : [protected] & [protected] Mail ID : venkaiah.[protected]@nuziveeduseeds.com -------- From: "ShopClues.com" <[protected]@shopcluescom.zendesk.com> To: "Shopclues Customer" <[protected]@gmail.com> Sent: Friday, October 11, 2013 6:20:54 PM Subject: [ShopClues.com] Re: Wrong quantity-7238059 ShopClues Support, Oct 11 06:20 pm (IST): Dear Customer Greetings from Shopclues.com We sincerely apologize for the inconvenience caused to you. We would like to offer you the partial refund of Rs 205/- for the order in your account. We request you to kindly provide us your confirmation on the same, so that we can proceed further. We appreciate your patience and understanding in this matter. If you have any further concern or queries, please feel free to contact our customer support team, and we'll be happy to assist you further. Seeking your co-operation. Thanks & Regards, Aarti Behl, Shopclues.com Customer Service s::s ShopClues Support, Oct 10 10:17 am (IST): Dear Customer, Thank you for contacting ShopClues.com. Your request has been forwarded to the merchant and we will try our best to get you a resolution within the next 3-4 days. Please be assured that ShopClues.com always protects your interest and we will be expediting your request. However, some times our response may get delayed due to the nature of the issue or availability of the merchant. Here is a useful link to get further answers to your questions: http://www.shopclues.com/return-or-replacement.html Thank you for your patience. Shikha Team ShopClues Venkatpadala(SAP SD), Oct 10 09:40 am (IST): According to your mail, we have received the parcel in good condition. Pl. do my fever & do needful Pl Check attached Photos Venkat Padala SAP-SD Support Nuziveedu Seeds Limited Ph.No. :[protected] / 8 Ext 206 Hand Phone : [protected] & [protected] Mail ID : venkaiah.[protected]@nuziveeduseeds.com -------- From: "ShopClues.com" <[protected]@shopcluescom.zendesk.com> To: "Shopclues Customer" <[protected]@gmail.com> Sent: Thursday, October 10, 2013 9:26:51 AM Subject: [ShopClues.com] Re: Wrong quantity-7238059 Attachment(s) DSCN0686.JPG DSCN0683.JPG DSCN0684.JPG DSCN0685.JPG DSCN0686.JPG DSCN0683.JPG DSCN0684.JPG DSCN0685.JPG Upasana, Oct 10 09:26 am (IST): Hello, Greetings From Shopclues.com! Based on your concern we would like to inform you that we have checked and packed the complete product and dispatched the same to you. Kindly confirm, the packet delivered to you in sealed packed condition or not so that needful could be done. Seeking your cooperation. Thanks, Upasana Shopclues.com Customer Service s::s Shopclues Customer, Oct 10 09:19 am (IST): Hi I am Booking Ustin Polo Club Round Watch Combo 2 White Watches-2 unit Qty (2X2 = 4Watchs), But We are Receive 1Unit(1X2) Received Pl send Reaming Qty.. _._ Cheers, ShopClues Support Team.

My Order No is 6378999- The received product was defective but they took 1 month for peek-up, and still no action taken. Now because my need is over I want my money back for that they are not ready. I have all the complaint Number and 24 mail conversation. And their executive were lying every time I called to them.

I bought a Samsung Galaxy S4 from Shopclues.com. However, i received a fake version of the same. It is apparently the first copy of S4 with product specifications different (lower quality) than mentioned on the website. I raised a complain with the customer care within the stipulated time of 10 days and requested them to initiate a return process and refund the money to me. I gave them the necessary image proofs to confirm that the phone is not same as the original Galaxy S4. I was told that the issue will be resolved in 3-4 working days and return process will be initiated. It's been almost 10 days since I raised the return request but the return process is yet to be initiated despite several calls and mails. Request you to intervene and facilitate refund of my money.

Its very bad experience with you. I still not recd. order .no.7194769... and your customer service executive do not have manners that how to talk with there customers... I will give (-)5***** to shopclues this time. and will never go with this site... Kindly help this last time. vrey vrey bad site... Kapil Pherwani.

I shopped for "Imported Stretchable Jeggings-Fits All" under order # 7457143 which i received on 9.Oct.2013. The same day i realised that it a transparent material and it is a very bad fit for me. So I logged a return request on shopclues website at 11:07pm on 9.Oct.2013. It's been 11 days till today and i write almost daily to shopcluesto take back the product but as per them it is not a bad product. Their exact statement on e-mail is "the product which has been ordered by you is the same which has been delivered to you. Also the product is of standard quality and size as well. Therefore, we will not be able to fulfill your request." It is a different matter that the website of shopclues has a message by the Founder and CEO Sandeep Agarwal (http://www.shopclues.com/buyer-protection.html) which says that "4) Easy Return/Replacement: We allow you to return your product for full refund/replacement if the product you receivedhas wrong size, wrong color, wrong quantity, manufacturing defects, damages or is significantly different from the description given by the merchant." But in reality i felt that shopclues tries to thrust the product (once purchased) on the buyer and do not take it back if customer wants to return it and do not listen to customer complaint. They refuse to agree that the cloth is transparent and is a bad fit. They went to such extent of harrasing me that they are asking me photogrpah that shows that cloth is transparent : thsi vulgarity and poinst to sexual harrament by teh online retailer. Shopclues do not adhere to their own policies that they have written on their website. I am neding a refund of Rs.343 (purchase value of the product) + (Rs.343*no. of days the shopclues team does not accept that tehy will take back the product which is of sub-standard quality and is a bad fit) due to mental harrasment faced by me. My contact number is [protected]

I have ordered two products from shopclues.com

Its been a month since ordered and paid the amount but didn&#039;t receive single products till today. I tried to reach them several times but no use.

I finally came to know they are the REAL CHEATERS in the name of Business. You could see the two orders I made and lost the amount by these cheaters.

Order 1 Date: 20 Sep 2013, 05:57 PM Order No: 6973603 Name: Conversion Plug- 5 Amp-Multi Plug Sockets-3 Pin Multiplug-3 Sockets (QTY:1) Amount: Rs.78

Date: 06 Oct 2013, 02:27 PM Order No: 7396509 Name: LPG Gas Cylinder Trolley With Pogo Gas Lighter (QTY:1) Amount Rs.77.

My dear brothers and sisters please do not purchase or not even think of purchasing through SHOPCLUES.com.

I think they are cheating from the beginning whereas I realized it after they made me fool on the above purchases.

SHOPCLUES.COM are the real FRAUDS.

So please be aware of it. Based on my social interest I sharing it with you. The decision is yours.., .

i have ordered Micromax A110Q Canvas 2 Plus With Flip Cover on 21 Aug 2013, 11:06 PM with order no 6147791.

but, till now product is not shipped/delivered to me also shopclues told me for refund on 17th September. Also i have not received my refund from shopclues.I called them many times but they have not given any proper solution regarding this.


My money is blocked from last 2 months.

Volume output from these 5.1 speakers is very less even lesser than iball 4.1 speakers which I have and shopclues is not refunding and taking the product back.

order no - #5511901

Moreover they are not written my feedback on the site.

Order Number: 5511901
Order date: 31 Jul 2013, 10:32 AM
Return: 59527
Return Request Date: 07 Aug 2013, 12:03 AM
Action: Refund
Status: Return Requested
Return products information
Declined products information
Product Selling Price Quantity Reason
iBall Dhwani 5.1 USB Speakers Rs.2, 859 1 Low Quality


How would you like the refund:: Refund to my Bank/Card
How will return shipped:: I want ShopClues to pick up this product



but no reply till today from their side

-----Original Message-----
From: Mayu © 2012!! <[protected]@aol.com>
To: support+id473839 <support+[protected]@shopcluescom.zendesk.com>
Sent: Wed, Oct 16, 2013 1:06 pm
Subject: Fwd: [ShopClues.com] Re: Return requested for ShopClues order 7058501


please reply ASAP
as not willing to wait anymore

-----Original Message-----
From: Mayu © 2013 <[protected]@aol.com>
To: ShopClues.com <support+[protected]@shopcluescom.zendesk.com>; ShopClues.com <support+[protected]@shopcluescom.zendesk.com>; ShopClues.com <support+[protected]@shopcluescom.zendesk.com>; ShopClues.com <support+[protected]@shopcluescom.zendesk.com>
Sent: Wed, Oct 16, 2013 1:28 am
Subject: Re: [ShopClues.com] Re: Return requested for ShopClues order 7058501

sorry but not willing to wait for replacement anymore as all the excitement for new phone is gone because of this Delay. Just want to cancel my order and want refund. I've had enough and dont want any relation wid shopclues anymore
cancel my order and initiate a refund please

Sent from Samsung Mobile
sorry but not willing to wait for replacement anymore as all the excitement for
new phone is gone because of this Delay. Just want to cancel my order and want
refund. I've had enough and dont want any relation wid shopclues anymore
cancel my order and initiate a refund please

Sent from Samsung Mobile


"ShopClues.com" <[protected]@shopcluescom.zendesk.com> wrote:


##- Please type your reply above this line -##

ShopClues Support, Oct 15 03:50 pm (IST):
Dear Customer,
Greetings from ShopClues.com
We regret for the inconvenience caused to you. Based on your concern, we have escalated your issue to our returns team and waiting for an update. As soon as we receive any information from them, we will be able to update you.
We appreciate your patience and understanding in this matter. If you have any further queries, feel free to contact our customer support team.
Always looking forward to serve you better.
Thanks & Regards,
Rishabh Sharma
Shopclues.com Customer Service
s::s

ShopClues Support, Oct 14 04:08 pm (IST):
Hello,
Greeting from ShopClues.com !!
We regret for the delay in addressing your concern. This is regarding the pick-up of your ShopClues order. Please be informed that the pick-up of the product has been arranged through Delhivery Courier Company.
The courier company representative will call and schedule the pick-up. Usually the pick-up happens in 6-7 business days but at time it might take more due to pick-up location and courier's availability.
Please ensure that the product is packed tight with all accessories, parts, warranty card and invoice.
Thank you for your cooperation.
Rishabh
ShopClues.com Support
s::s

Mayur, Oct 14 02:31 pm (IST):
I am realy upset with the kind of response getting from you guys
as i was informed by a manager that will be trying to expedite the replacement
when i called on friday i was told that the pick-up guy was on field and pick-up would be done that day itself
so even though i had many plans still i cancelled it and did stay at home
I gave you guys a second chance also by waiting till saturday
still no on turned up
when i called today i was asked to wait till End of day or till tomorrow
to which i am very unhappy
and also i get mailers from you to recommend friends to earn some points
but the fact is that i dont want any of my friends to go thru this hassle that your company is giving
So many problems with this company
I dont know how you will be having happy customers
only customers who get good product in cheaper rates are happy
but if someone is calling you guys and if an SLA is given then he is sure shot disappointed with it...

Looking forward for a Reply and not an Auto Generated reply

Regards
Mayur Gaikwad
[protected]
-----Original Message-----
From: Mayu © 2012!! <[protected]@aol.com>
To: support+id473839 <support+[protected]@shopcluescom.zendesk.com>
Sent: Fri, Oct 11, 2013 2:35 pm
Subject: Re: [ShopClues.com] Re: Return requested for ShopClues order 7058501

Are you guys playing with me as this same information as provided on 8th of oct
even after 3 days you are saying that it would be 6-7 days
and also that at times it make be delayed..

:(
Dont want to be blunt and rude
but please get the companies policy changed or in coming future no one will be with you guys
as its really very annoying to me at this point of time
also wanted to know how to take it further in a legal way..
-----Original Message-----
From: ShopClues.com <[protected]@shopcluescom.zendesk.com>
To: Mayur <[protected]@aol.com>
Sent: Fri, Oct 11, 2013 2:25 pm
Subject: [ShopClues.com] Re: Return requested for ShopClues order 7058501

ShopClues Support, Oct 11 03:47 pm (IST):
Dear Customer,
Thank you for contacting ShopClues.com.
As discussed we have arranged the pick-up for your return request through Delhivery . Our courier partner will contact you to get the product picked up within the next 6-7 business days.
Please ensure that the product is packed tightly with all accessories, parts, warranty card and invoice.
We will contact you once we receive the product to update you on the status, alternately you can track your return status at http://www.shopclues.com/trackorder
Here is another useful link to get further answers to your questions:
- http://www.shopclues.com/return-or-replacement.html
Thank you for your patience.
Krishna Tamang
ShopClues Support

Mayur, Oct 11 02:35 pm (IST):
Are you guys playing with me as this same information as provided on 8th of oct
even after 3 days you are saying that it would be 6-7 days
and also that at times it make be delayed..

:(
Dont want to be blunt and rude
but please get the companies policy changed or in coming future no one will be with you guys
as its really very annoying to me at this point of time
also wanted to know how to take it further in a legal way..
-----Original Message-----
From: ShopClues.com <[protected]@shopcluescom.zendesk.com>
To: Mayur <[protected]@aol.com>
Sent: Fri, Oct 11, 2013 2:25 pm
Subject: [ShopClues.com] Re: Return requested for ShopClues order 7058501

ShopClues Support, Oct 11 02:25 pm (IST):
Hello,
Greeting from ShopClues.com !!
We regret for the delay in addressing your concern. This is regarding the pick-up of your ShopClues order. Please be informed that the pick-up of the product has been arranged through Delhivery Courier Company.
The courier company representative will call and schedule the pick-up. Usually the pick-up happens in 6-7 business days but at time it might take more due to pick-up location and courier's availability.
Please ensure that the product is packed tight with all accessories, parts, warranty card and invoice.
Thank you for your cooperation.
Nupur
ShopClues.com Support
s::s

Mayur, Oct 11 02:12 pm (IST):
sorry but whatever solution u have please communicate thru this forum as its 14 days now and still pick-up is nt done
very unhelpful reps in your cust service - 7058501
will never ever come again to this company or recommend anyone
at a point after speaking with manager - liton i thought something would be done in 3-4 days
but called today and got to know that as pick-up is initiated on priority
after that when they receive the product then they will create a new order with a new order num and normal SLA
which is totally unacceptable..
its better if a place a new request now itself on anyother website like flipkart as they deliver within 2-3 days and no issues
very old cust with flipkart and never had such a poor experience
if shopclues cant take the proper responsibilities of the product and make sure cust experience is not hampered
so why to have so many merchants..
very unhappy with the kind of treatement i am getting from shopclues
also i placed request on 23rd
hoping that will be able to use the phone before navratri
which is almost done
and still no phone to use
even on shopclues itself the prices for samsung galaxy grand duos have dropped extremely
anyway i have paid 1200 extra
as per the price now
still i have to wait so long
and even i have to call them again and again
which costs a lot of money
I[censored] would like to hear more from me about the experience then please contact me on the number given below

Regards
Mayur Gaikwad
[protected]
-----Original Message-----
From: ShopClues.com <[protected]@shopcluescom.zendesk.com>
To: Mayur <[protected]@aol.com>
Sent: Tue, Oct 8, 2013 4:35 pm
Subject: [ShopClues.com] Re: Return requested for ShopClues order 7058501

ShopClues Support, Oct 08 04:35 pm (IST):
Dear Customer,
Thank you for contacting ShopClues.com.
We apologize for the inconvenience caused. Based on your concern, we are arranging the pickup for replacement and will be coordinating with our courier partners regarding the same within the next 24 hours.
Our courier partner will contact you to arrange the pick up within the next 6-7 business days.
To expedite the process, we would like to request you to label the package with the following address and hand it to the courier partner.
To,
Clues Network (P) Limited
Plot Number- 648, Bijwasan,
New Delhi - 110061
Phone: 011 – 28063316 – 15
We will contact you once we receive the product to update you on the status, alternately you can track your return status at www.shopclues.com/trackorder
Here is another useful link to get further answers to your questions:
http://www.shopclues.com/return-or-replacement.html
Thank you for your patience.
Aarti Behl,
Team ShopClues
s::s

Ritika, Oct 08 01:15 pm (IST):
Hello,
Thank you for contacting ShopClues.com.
We sincerely understand your concern and regret for the delay in providing you the resolution for your concern. We are coordinating with the Merchant regarding your concern. However it will take some time. Please be assured that your case is taken care on priority.
We appreciate your understanding in this matter.
Thanks,
Ritika -Shopclues.com Customer Service

Mayur, Oct 08 12:29 am (IST):
Hi,
Please let me know when i will get the new device
I need to know the exact date
as i am not happy with your company and also at the same time i am very very upset with the way you guys are delaying
looking forward for a reply soon
as it takes 2 days for you to reply and to complete a conversation it will take weeks

:( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :(

-----Original Message-----
From: ShopClues.com <[protected]@shopcluescom.zendesk.com>
To: Mayur <[protected]@aol.com>
Sent: Mon, Oct 7, 2013 3:31 pm
Subject: [ShopClues.com] Re: Return requested for ShopClues order 7058501

ShopClues Support, Oct 07 03:31 pm (IST):
Dear Customer,
Thank you for contacting ShopClues.com.
We sincerely understand your concern and regret for the delay in providing you the resolution for your concern. We are coordinating with the Merchant regarding your concern. However it will take some time. Please be assured that your case is taken care on priority.
We appreciate your understanding in this matter.
Thanks,
Aarti Behl,
Shopclues.com Customer Service
s::s

Mayur, Oct 05 10:52 am (IST):
PLEASE GET IT DONE ASAP
AS I AM GETTING VERY FRUSTRATED BY CALLING U GUYS AGAIN AND AGAIN AND WASTING AROUND 125RS ON CALLS..
sERIOUSLY VERY UPSET AND FEEL LIKE CANCELLING

REGARDS
MAYUR GA IKWAD
[protected]

- ----Original Message-----
F rom: ShopClues.com <[protected]@shopcluescom.zendesk.com>
To : Mayur <[protected]@aol.com>
Se nt: Fr i, Oct 4, 2013 7:56 pm
Sub ject: [ShopClues.com] Re: Return requested for ShopClues order 7058501
Attachment(s)
DSCN0597.JPG
DSCN0616.JPG
DSCN0617.JPG
DSCN0618.JPG

ShopClues Support, Oct 04 07:56 pm (IST):
Hello,
Greetings from Shocplues.com!
Based on your concern we would like to request you to send us image of the product showing the scratches. Kindly share us clear image so that matter could be resolved.
We appreciate your patience and understanding in this matter. If you have any further concern or queries, please feel free to contact our customer support team, and we'll be happy to assist you further.
Seeking your co-operation.
Thanks & Regards,
Supratim -Shopclues.com Customer Service
S::s

ShopClues Support, Oct 03 02:59 pm (IST):
Hello,
Thank you for contacting ShopClues.com.
Your request has been forwarded to the merchant and we will try our best to get you a resolution within the next 3-4 days. Please be assured that ShopClues.com always protects your interest and we will be expediting your request.
However, some times our response may get delayed due to the nature of the issue or availability of the merchant.
Here is a useful link to get further answers to your questions:
http://www.shopclues.com/return-or-replacement.html
Thank you for your patience.
Shikha
Team ShopClues

Mayur, Oct 03 09:45 am (IST):
please at least reply
as its more than 3 days now
and no confirmation till now
phone support is not helpful at all..
also check the images sent

Regards
Mayur Gaikwad
-----Original Message-----
From: ShopClues.com <[protected]@shopcluescom.zendesk.com>
To: Mayur <[protected]@aol.com>
Sent: Sat, Sep 28, 2013 10:55 pm
Subject: [ShopClues.com] Re: Return requested for ShopClues order 7058501
Attachment(s)
[protected].41.17.jpg

Ritika, Oct 01 02:24 pm (IST):
Hello,
Greetings from Shopclues.com
Based on your concern, we would like to inform you that kindly provide us the snapshot of the delivered product which shows the scrates so that we can process further.
We appreciate your patience and understanding in this matter. If you have any further concern or queries, please feel free to contact our customer support team, and we'll be happy to assist you further.

Seeking your co-operation.
Thanks & Regards,
Ritika –Team Shopclues
s::s

Mayur, Oct 01 10:46 am (IST):
Just wanted to confirm that when will i be receiving the replacement as i am not getting any replay from help line no.
-----Original Message-----
From: ShopClues.com <[protected]@shopcluescom.zendesk.com>
To: Mayur <[protected]@aol.com>
Sent: Sat, Sep 28, 2013 10:55 pm
Subject: [ShopClues.com] Re: Return requested for ShopClues order 7058501

Mayur, Sep 29 12:42 am (IST):
Thanks and plz try to prepare an invoice on or before 30th Sep.
-----Original Message-----
From: ShopClues.com <[protected]@shopcluescom.zendesk.com>
To: Mayur <[protected]@aol.com>
Sent: Sat, Sep 28, 2013 10:55 pm
Subject: [ShopClues.com] Re: Return requested for ShopClues order 7058501

Shopclues Support, Sep 28 10:55 pm (IST):
Hello,
Thank you for contacting ShopClues.com.
Your request has been forwarded to the merchant and we will try our best to get you a resolution within the next 3-4 days. Please be assured that ShopClues.com always protects your interest and we will be expediting your request.
However, some times our response may get delayed due to the nature of the issue or availability of the merchant.
Here is a useful link to get further answers to your questions:
http://www.shopclues.com/return-or-replacement.html
Thank you for your patience.
Wasim
Team ShopClues

Mayur, Sep 28 06:18 pm (IST):
sorry to say this but the seal is open
even if i send the image what would be verified
it could also be said that we opened it and then took a picture
Please i dont want to get in all this as its wasting my time and also yours
i just need a good device which is sealed pack
and if possible i need the invoice to be generated before 30th as i also want to avail the redemption program..
if i would not get this then there is no point in hurry
as price for grand is going down day by day
you can check the link below

http://www.mysmartprice.com/mobile/samsung-galaxy-grand-duos-msp2485

then i may go for some better deal where i dont have to go through these things
first experience with you was good
then after that its unacceptable
Requesting you to kindly look into this ASAP
as just have 2 days to avail the redemption offer

Regards
Mayur Gaikwad
[protected]

-----Original Message-----
From: ShopClues.com <[protected]@shopcluescom.zendesk.com>
To: Mayur <[protected]@aol.com>
Sent: Sat, Sep 28, 2013 1:13 pm
Subject: [ShopClues.com] Re: Return requested for ShopClues order 7058501

ShopClues Support, Sep 28 01:13 pm (IST):
Hello
Greetings from shopclues.com
We sincerely apologize for the inconvenience caused to you.Based on your concern we would like to inform you that kindly provide us the clear images of the product which you receive so that we can cross check and proceed further .
We appreciate patience and understanding in this matter. You are always a valued customer to us, and we are looking forward to serve you better. If you have any further concern or queries, please feel free to contact our customer support team, and we'll be happy to assist you further.
Thanks & Regards
Shikha Team shopclues
s::s

Mayur, Sep 28 12:30 pm (IST):
Comment: Hi got the Samsung phone but the seal is broken..
So i am not comfortable using it
also on the screen guard there are scratches which is not acceptable with a new phone..
Also got the delivery for the other phone which is quiet good..
Please look i
znto it and get the exchange done ASAP as if the invoice is dated till 30th september then i can avail the samsung brand redemption offer. or i will have to bear a loss of 2250 /-
Regards,
Mayur Gaikwad
[protected]
Order Number: 7058501
Return Number: 89249
Product: Samsung Galaxy Grand Duos (GT-I9082) with 2 Flip Covers
Reason: Other
Action: Replace item
_._



Cheers,
ShopClues Support Team.

Message-Id:W9HB4YES_525d1709d9eee_de63fafbc8c67c424557af_sprut
##- Please type your reply above this line -##

ShopClues Support, Oct 15 03:50 pm (IST):
Dear Customer,

Greetings from ShopClues.com

We regret for the inconvenience caused to you. Based on your concern, we have
escalated your issue to our returns team and waiting for an update. As soon as
we receive any information from them, we will be able to update you.

We appreciate your patience and understanding in this matter. If you have any
further queries, feel free to contact our customer support team.

Always looking forward to serve you better.

Thanks & Regards,
Rishabh Sharma
Shopclues.com Customer Service
s::s


ShopClues Support, Oct 14 04:08 pm (IST):
Hello,

Greeting from ShopClues.com !!

We regret for the delay in addressing your concern. This is regarding the
pick-up of your ShopClues order. Please be informed that the pick-up of the
product has been arranged through Delhivery Courier Company.

The courier company representative will call and schedule the pick-up. Usually
the pick-up happens in 6-7 business days but at time it might take more due to
pick-up location and courier's availability.

Please ensure that the product is packed tight with all accessories, parts,
warranty card and invoice.

Thank you for your cooperation.
Rishabh
ShopClues.com Support
s::s


Mayur, Oct 14 02:31 pm (IST):
I am realy upset with the kind of response getting from you guys
as i was informed by a manager that will be trying to expedite the replacement
when i called on friday i was told that the pick-up guy was on field and pick-up
would be done that day itself
so even though i had many plans still i cancelled it and did stay at home
I gave you guys a second chance also by waiting till saturday
still no on turned up
when i called today i was asked to wait till End of day or till tomorrow
to which i am very unhappy
and also i get mailers from you to recommend friends to earn some points
but the fact is that i dont want any of my friends to go thru this hassle that
your company is giving
So many problems with this company
I dont know how you will be having happy customers
only customers who get good product in cheaper rates are happy
but if someone is calling you guys and if an SLA is given then he is sure shot
disappointed with it...


Looking forward for a Reply and not an Auto Generated reply


Regards
Mayur Gaikwad
[protected]

-----Original Message-----
From: Mayu © 2012!! <[protected]@aol.com>
To: support+id473839 <support+[protected]@shopcluescom.zendesk.com>
Sent: Fri, Oct 11, 2013 2:35 pm
Subject: Re: [ShopClues.com] Re: Return requested for ShopClues order 7058501


Are you guys playing with me as this same information as provided on 8th of oct
even after 3 days you are saying that it would be 6-7 days
and also that at times it make be delayed..


:(
Dont want to be blunt and rude
but please get the companies policy changed or in coming future no one will be
with you guys
as its really very annoying to me at this point of time
also wanted to know how to take it further in a legal way..

-----Original Message-----
From: ShopClues.com <[protected]@shopcluescom.zendesk.com>
To: Mayur <[protected]@aol.com>
Sent: Fri, Oct 11, 2013 2:25 pm
Subject: [ShopClues.com] Re: Return requested for ShopClues order 7058501


ShopClues Support, Oct 11 03:47 pm (IST):
Dear Customer,

Thank you for contacting ShopClues.com.

As discussed we have arranged the pick-up for your return request through
Delhivery . Our courier partner will contact you to get the product picked up
within the next 6-7 business days.

Please ensure that the product is packed tightly with all accessories, parts,
warranty card and invoice.

We will contact you once we receive the product to update you on the status,
alternately you can track your return status at http://www.shopclues.com/trackorder

Here is another useful link to get further answers to your questions:

- http://www.shopclues.com/return-or-replacement.html

Thank you for your patience.
Krishna Tamang
ShopClues Support


Mayur, Oct 11 02:35 pm (IST):
Are you guys playing with me as this same information as provided on 8th of oct
even after 3 days you are saying that it would be 6-7 days
and also that at times it make be delayed..


:(
Dont want to be blunt and rude
but please get the companies policy changed or in coming future no one will be
with you guys
as its really very annoying to me at this point of time
also wanted to know how to take it further in a legal way..

-----Original Message-----
From: ShopClues.com <[protected]@shopcluescom.zendesk.com>
To: Mayur <[protected]@aol.com>
Sent: Fri, Oct 11, 2013 2:25 pm
Subject: [ShopClues.com] Re: Return requested for ShopClues order 7058501


ShopClues Support, Oct 11 02:25 pm (IST):
Hello,

Greeting from ShopClues.com !!

We regret for the delay in addressing your concern. This is regarding the
pick-up of your ShopClues order. Please be informed that the pick-up of the
product has been arranged through Delhivery Courier Company.

The courier company representative will call and schedule the pick-up. Usually
the pick-up happens in 6-7 business days but at time it might take more due to
pick-up location and courier's availability.

Please ensure that the product is packed tight with all accessories, parts,
warranty card and invoice.

Thank you for your cooperation.
Nupur
ShopClues.com Support
s::s


Mayur, Oct 11 02:12 pm (IST):
sorry but whatever solution u have please communicate thru this forum as its 14
days now and still pick-up is nt done
very unhelpful reps in your cust service - 7058501
will never ever come again to this company or recommend anyone
at a point after speaking with manager - liton i thought something would be done
in 3-4 days
but called today and got to know that as pick-up is initiated on priority
after that when they receive the product then they will create a new order with
a new order num and normal SLA
which is totally unacceptable..
its better if a place a new request now itself on anyother website like flipkart
as they deliver within 2-3 days and no issues
very old cust with flipkart and never had such a poor experience
if shopclues cant take the proper responsibilities of the product and make sure
cust experience is not hampered
so why to have so many merchants..
very unhappy with the kind of treatement i am getting from shopclues
also i placed request on 23rd
hoping that will be able to use the phone before navratri
which is almost done
and still no phone to use
even on shopclues itself the prices for samsung galaxy grand duos have dropped
extremely
anyway i have paid 1200 extra
as per the price now
still i have to wait so long
and even i have to call them again and again
which costs a lot of money
I[censored] would like to hear more from me about the experience then please contact me
on the number given below


Regards
Mayur Gaikwad
[protected]

-----Original Message-----
From: ShopClues.com <[protected]@shopcluescom.zendesk.com>
To: Mayur <[protected]@aol.com>
Sent: Tue, Oct 8, 2013 4:35 pm
Subject: [ShopClues.com] Re: Return requested for ShopClues order 7058501


ShopClues Support, Oct 08 04:35 pm (IST):
Dear Customer,

Thank you for contacting ShopClues.com.

We apologize for the inconvenience caused. Based on your concern, we are
arranging the pickup for replacement and will be coordinating with our courier
partners regarding the same within the next 24 hours.

Our courier partner will contact you to arrange the pick up within the next 6-7
business days.
To expedite the process, we would like to request you to label the package with
the following address and hand it to the courier partner.
To,
Clues Network (P) Limited
Plot Number- 648, Bijwasan,
New Delhi - 110061
Phone: 011 – 28063316 – 15

We will contact you once we receive the product to update you on the status,
alternately you can track your return status at www.shopclues.com/trackorder

Here is another useful link to get further answers to your questions:
http://www.shopclues.com/return-or-replacement.html

Thank you for your patience.
Aarti Behl,
Team ShopClues

s::s


Ritika, Oct 08 01:15 pm (IST):
Hello,

Thank you for contacting ShopClues.com.

We sincerely understand your concern and regret for the delay in providing you
the resolution for your concern. We are coordinating with the Merchant regarding
your concern. However it will take some time. Please be assured that your case
is taken care on priority.

We appreciate your understanding in this matter.

Thanks,
Ritika -Shopclues.com Customer Service


Mayur, Oct 08 12:29 am (IST):
Hi,
Please let me know when i will get the new device
I need to know the exact date
as i am not happy with your company and also at the same time i am very very
upset with the way you guys are delaying
looking forward for a reply soon
as it takes 2 days for you to reply and to complete a conversation it will take
weeks


:( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :(


-----Original Message-----
From: ShopClues.com <[protected]@shopcluescom.zendesk.com>
To: Mayur <[protected]@aol.com>
Sent: Mon, Oct 7, 2013 3:31 pm
Subject: [ShopClues.com] Re: Return requested for ShopClues order 7058501


ShopClues Support, Oct 07 03:31 pm (IST):
Dear Customer,

Thank you for contacting ShopClues.com.

We sincerely understand your concern and regret for the delay in providing you
the resolution for your concern. We are coordinating with the Merchant regarding
your concern. However it will take some time. Please be assured that your case
is taken care on priority.

We appreciate your understanding in this matter.

Thanks,
Aarti Behl,
Shopclues.com Customer Service

s::s


Mayur, Oct 05 10:52 am (IST):
PLEASE GET IT DONE ASAP
AS I AM GETTING VERY FRUSTRATED BY CALLING U GUYS AGAIN AND AGAIN AND WASTING
AROUND 125RS ON CALLS..
sERIOUSLY VERY UPSET AND FEEL LIKE CANCELLING


REGARDS
MAYUR GA IKWAD
[protected]


- ----Original Message-----
F rom: ShopClues.com <[protected]@shopcluescom.zendesk.com>
To : Mayur <[protected]@aol.com>
Se nt: Fr i, Oct 4, 2013 7:56 pm
Sub ject: [ShopClues.com] Re: Return requested for ShopClues order 7058501

Attachment(s)
DSCN0597.JPG
DSCN0616.JPG
DSCN0617.JPG
DSCN0618.JPG


ShopClues Support, Oct 04 07:56 pm (IST):
Hello,

Greetings from Shocplues.com!

Based on your concern we would like to request you to send us image of the
product showing the scratches. Kindly share us clear image so that matter could
be resolved.

We appreciate your patience and understanding in this matter. If you have any
further concern or queries, please feel free to contact our customer support
team, and we'll be happy to assist you further.

Seeking your co-operation.

Thanks & Regards,

Supratim -Shopclues.com Customer Service

S::s


ShopClues Support, Oct 03 02:59 pm (IST):
Hello,

Thank you for contacting ShopClues.com.

Your request has been forwarded to the merchant and we will try our best to get
you a resolution within the next 3-4 days. Please be assured that ShopClues.com
always protects your interest and we will be expediting your request.
However, some times our response may get delayed due to the nature of the issue
or availability of the merchant.

Here is a useful link to get further answers to your questions:
http://www.shopclues.com/return-or-replacement.html

Thank you for your patience.
Shikha
Team ShopClues


Mayur, Oct 03 09:45 am (IST):
please at least reply
as its more than 3 days now
and no confirmation till now
phone support is not helpful at all..
also check the images sent


Regards
Mayur Gaikwad

-----Original Message-----
From: ShopClues.com <[protected]@shopcluescom.zendesk.com>
To: Mayur <[protected]@aol.com>
Sent: Sat, Sep 28, 2013 10:55 pm
Subject: [ShopClues.com] Re: Return requested for ShopClues order 7058501

Attachment(s)
[protected].41.17.jpg


Ritika, Oct 01 02:24 pm (IST):
Hello,

Greetings from Shopclues.com

Based on your concern, we would like to inform you that kindly provide us the
snapshot of the delivered product which shows the scrates so that we can process
further.

We appreciate your patience and understanding in this matter. If you have any
further concern or queries, please feel free to contact our customer support
team, and we'll be happy to assist you further.


Seeking your co-operation.

Thanks & Regards,
Ritika –Team Shopclues

s::s


Mayur, Oct 01 10:46 am (IST):
Just wanted to confirm that when will i be receiving the replacement as i am not
getting any replay from help line no.

-----Original Message-----
From: ShopClues.com <[protected]@shopcluescom.zendesk.com>
To: Mayur <[protected]@aol.com>
Sent: Sat, Sep 28, 2013 10:55 pm
Subject: [ShopClues.com] Re: Return requested for ShopClues order 7058501


Mayur, Sep 29 12:42 am (IST):
Thanks and plz try to prepare an invoice on or before 30th Sep.

-----Original Message-----
From: ShopClues.com <[protected]@shopcluescom.zendesk.com>
To: Mayur <[protected]@aol.com>
Sent: Sat, Sep 28, 2013 10:55 pm
Subject: [ShopClues.com] Re: Return requested for ShopClues order 7058501


Shopclues Support, Sep 28 10:55 pm (IST):
Hello,

Thank you for contacting ShopClues.com.

Your request has been forwarded to the merchant and we will try our best to get
you a resolution within the next 3-4 days. Please be assured that ShopClues.com
always protects your interest and we will be expediting your request.
However, some times our response may get delayed due to the nature of the issue
or availability of the merchant.

Here is a useful link to get further answers to your questions:
http://www.shopclues.com/return-or-replacement.html

Thank you for your patience.
Wasim
Team ShopClues


Mayur, Sep 28 06:18 pm (IST):
sorry to say this but the seal is open
even if i send the image what would be verified
it could also be said that we opened it and then took a picture
Please i dont want to get in all this as its wasting my time and also yours
i just need a good device which is sealed pack
and if possible i need the invoice to be generated before 30th as i also want to
avail the redemption program..
if i would not get this then there is no point in hurry
as price for grand is going down day by day
you can check the link below


http://www.mysmartprice.com/mobile/samsung-galaxy-grand-duos-msp2485


then i may go for some better deal where i dont have to go through these things
first experience with you was good
then after that its unacceptable
Requesting you to kindly look into this ASAP
as just have 2 days to avail the redemption offer


Regards
Mayur Gaikwad
[protected]


-----Original Message-----
From: ShopClues.com <[protected]@shopcluescom.zendesk.com>
To: Mayur <[protected]@aol.com>
Sent: Sat, Sep 28, 2013 1:13 pm
Subject: [ShopClues.com] Re: Return requested for ShopClues order 7058501


ShopClues Support, Sep 28 01:13 pm (IST):
Hello

Greetings from shopclues.com

We sincerely apologize for the inconvenience caused to you.Based on your concern
we would like to inform you that kindly provide us the clear images of the
product which you receive so that we can cross check and proceed further .

We appreciate patience and understanding in this matter. You are always a valued
customer to us, and we are looking forward to serve you better. If you have any
further concern or queries, please feel free to contact our customer support
team, and we'll be happy to assist you further.

Thanks & Regards
Shikha Team shopclues
s::s


Mayur, Sep 28 12:30 pm (IST):
Comment: Hi got the Samsung phone but the seal is broken..
So i am not comfortable using it
also on the screen guard there are scratches which is not acceptable with a new
phone..
Also got the delivery for the other phone which is quiet good..

Please look i
znto it and get the exchange done ASAP as if the invoice is dated till 30th
september then i can avail the samsung brand redemption offer. or i will have to
bear a loss of 2250 /-

Regards,
Mayur Gaikwad
[protected]
Order Number: 7058501
Return Number: 89249
Product: Samsung Galaxy Grand Duos (GT-I9082) with 2 Flip Covers
Reason: Other
Action: Replace item
_._




Cheers,
ShopClues Support Team.

Message-Id:W9HB4YES_525d1709d9eee_de63fafbc8c67c424557af_sprut

Sir/Ma'am, I had placed an order on www.shopclues.com (Order number[protected] on 20 Sep 2013, 07:26 PM. A few days later i received my item only to find that it was not original and was different from the one shown on the website. they have not accepted my refund request and every time i call them i get the response that they will not refund my money. I am attaching the images of the product that i have received and also the link for the product on the website. the differences between these two are (i.) the product i received lacks the wwe authentic wear sign which is shown on the image on the website. (ii.) On the left sleeve of the t-shirt B.A.* is written but the t-shirt that i received instead has R.A.* written on its sleeve.

Now, the website has denied me any refund citing that these are very small issues but to me these are not just small issues as the t-shirt i received is clearly not authentic.

So, please help me.

Website link of the product-http://www.shopclues.com/john-cena-rise-above-hate-mens-wwe-t-shirt.html

I had ordered a 16GB Strontium TNT USB pen drive (Code: 65395) from ShopClues, com on 23rd Sept, 2013. The product was shipped by a merchant - KBC Computech somewhere in South Delhi via an especially on time courier service - IndiaOnTime, which took 10 days to deliver a postcard sized packet to Electronic City, Bangalore. On 3rd October, I found that the product I received is not in operating condition. It was DEAD ON ARRIVAL. I contacted the customer care of ShopClues via phone and mail, and the response they give is that I should go all the way some 40kms to a Strontium Service Centre to that I could get it replaced myself. When I told them I am not willing to do that, they say I could go there and get a DOA letter, scan it and send it to them, so that they could consider talking with the merchant for a replacement.
Who on earth talks like this? What kind of culture are they being trained at this company? If they can't provide a customer the basic decency of proper service, then why are they still here in the e-commerce competition? First off they send a duplicate/seconds product, and then want me to invest more time and money in getting it replaced?? What the heck?! It's like they're saying "Ok, you got a defective product. Now go help yourself."
The basic purpose of preferring to buy online is to avoid the time investment involved in going to a physical store and buying it, right? Worst ever shopping experience at an e-com website, and really pathetic customer care. I hope no one else falls into their trap anymore. This speaks volumes about the organizational culture they follow at ShopClues. They are money-centric frauds selling degraded goods, with no respect to a service perspective.
PLEASE REFRAIN FROM GIVING YOUR MONEY TO THESE FRAUDS. Help yourselves, before they themselves ask you to.

As per your concern i had purchased ORIGINAL SONY ERICSSON MH650 3.5MM STEREO HEADSET HANDSFREE EARPHONES NOKIA PHONES (QTY:1). But this is a defective piece and i had logged complaint in shoclues for the refund of my money according to the website policies of return the product within 10 days but there is no response or any message from the field. Order Number: 6978525, Order date: 20 Sep 2013, 10:32 PM, Return code: 87179, Return Request Date: 24 Sep 2013, 07:42 PM, Action: Refund, Status: Return Requested. thats why i need to get back my money in my A/C. So please do the needful ASAP. Thanks and Regards sharad

pathetic cust service and dont even understand english..
pay some extra bucks and get some good people..
I placed a request to return on 28th sept
i was asked to send pic to which i replied that even if i send a pic it wont clarifyy anything as the merchant can say that we opened it and then took pic
then got a mail again stating issue would be resolved in 3-4 days
i called after 4 days and was asked to send a pic
so why this was'nt communicated at beginning
then sent pics and no reply till now
called cust service and no help at all.
even opted to speak to a manager
was promised a call yesterday but no call till now
so called today and asked for supervisor
was on hold for about 25 mins and no one answered
also my balance was finished so the call disconnected
did a top-up and called back
had a very bad experience as the person did not even ask what i am looking for and started the script blindly
waiting for a call from them lets see what happens
only the IVR says indias biggest shopping...

but in real its pathetic
even smaller companies then you are well know for its customer service..
You guys needs to be ashamed of it as its a failure from your end..
If i dont get a resolution (Replacement) within 2 Days
then i dont want to be with shopclues anymore and want my order to be cancelled..
even would like to take it further.. legally
It would be glad if you take this message seriously...

Regards
Mayur Gaikwad
[protected]