ShopClues.com Complaints & Reviews

I ordered a "Smart Corporate Bag" (Rs. 659) vide order no.-7338877, on 4th October 2013, believing and relying on promise to deliver the product within 5-6 days by shopclues. I received the product on 16th October 2013 after continuous reminders been given time and again.I was disheartened to see that after waiting for such a long time so eagerly, I receive a wrong Product "Evening In Paris' handbag. Immediately I buzzed the call center representative on 16th October 2013 only to lodge a complain for return and replacement of the wrong product.I was been told to send a snapshots of the wrong product delivered along with the complain for replacement and return online only.I did exactly as told to me but when I contacted the people at shopclues on 17th October 2013, I was replied that the picture of the product has not reached them yet, so again on 17th October 2013 I mailed the photo and took confirmation of its receipt and reverse pickup of the wrong product within 24-48 hours.I called them again and again for 3-4 times daily to get the product picked up from my place as nobody was responsible enough to call me and inform me the address to be written on the package and the name of the courier company which would pick it up. A reverse pickup was arranged on 26th October 2013 after so many reminders by me.The courier company delivered the product to "shopclues" on 1st November 2013 at 12:00 p.m. (my account on the shopclues.com shows the same), but the call center representatives refused to it, and said that the product did not reach their warehouse untill 7th October 2013. Everyday since 16th October I have been calling to get the updates of my transactions and complains, but I get to hear the same mug up statements that my problem shall be solved within 24-48 hours.The call center representatives put me on hold for more than 15 to 20 minutes. I have wasted a lot of money, more than Rs.800-900 on the phone calls, which is much more than the product. The call centre people keep promising to arrange the call backs from the higher authorities but never have I received any calls or emails from them, and every time I have to call them to remind about my problem.On 12th November 2013, I had a conversation with Mr. Pawan kumar (floor Manager, as told to me) who now explains that the product is out of stock and I can get the refund in lieu of the product. But now I demand A compensation of Rs. 3000 along with the refund for the inconvenience. I have made numerous calls and mails to them and they kept fooling me with their promises to deliver the product as soon as possible. I have clearly expressed my demands and requirements in the mails to shopclues but then also, yesterday, On 20th november 2013, I received a mail from Mr. Pawan Shakya, on behalf of shopclues offering "200 Clues Bucks" for the inconvenience caused to me, which I really don't think is justified. Kindly help me recover my money along with compensation and do highlight the issue at your channel so that nobody gets into the trap of such fraudulent companies. Waiting for your action eagerly, Pravin Kumar Phone No.- [protected] / [protected] E-mail address- ex.[protected]@gmail.com

Without knowingly I marked complaint as resolved but still I did not receive car mp3 fm transmitter from shopclues. Their status showing its been delivered. My order number is 5497685 ordered on july 30th 2013. Im waiting for more than 3 months. Please take necessary steps to receive my product or refund which I paid by my debit card. From shopclues Im not getting proper response. Please do the needful and help me to get back the product which I ordered.

Hi, Im Praveen Prabhu I have ordered a car mp3 fm transmitter on july 30th 2013. Your status is showing that its delivered but I did not receive it yet. Im calling customer service frequently but no response from shopclues team. Im also registering complaints in website but still no response from shopclues team. I need shopclues higher official number to talk. Please take proper action to get my product soon. Else I won't do online shopping anymore in shopclues and I ll tell my friends and family members not to do online shopping from shopclues. This shopclues not at all helping customers only getting money from customers and cheating customers. Very very poor service but had put as India's leading market place. I dont know what they have achieved in getting only money from customers and not delivering the product and putting themselves as India's leading market place. First help customers and publish yourselves great. My customer service complaint number is 538078 on 09/11/13. And posted complaint in website and its request numbers are 552743 and 552853 on 14/11/13 and 541176. Please help customers and please respond properly in mail and reply in this too. PLEASE REPLY. I THINK THIS INDIAN CONSUMER COMPLAINTS WILL HELP ME. LETS SEE. I SHOULD KNOW WHATS MY STATUS THAT YOU ARE WORKING CURRENTLY. PLEASE REPLY. I WAITED FOR MORE THAN 3 MONTHS BUT NOT GETTING ANY PROPER RESPONSE FROM SHOPCLUES TEAM. PLEASE HELP ME TO GET MY PRODUCT. Thanks and regards, Praveen Prabhu [protected] [protected]

i have ordered a samsung laptop worth 23600 & a wireless mouse worth 435 on same day on 5th nov 2013 and paid worth 435 on same day on 5th nov 2013 and paid n advance for the same on the day but this is the in advance for the same on the day but this is the worst shopping experience for me in my life.. my worst shopping experience for me in my life.. my laptop is still not shipped and wireless mouse still not got in my hand.. i also called your customer care but no one is giving any response and they always repeating the same answer everyday that your product will be shipped in next 24 hours and doing nothing about my complaint.. also mailed and had conversation with mr. Tamang but he also not giving me any satisfactory answer.. now i am in huge problem my all works got stuck and i am getting huge losses.. because i payed already that i am not able to buy another laptop... kindly help me with this problem & slove this soon...My order number: 8297957... Thanks

They are cheaters.I have given order for shoe nearly on 29 oct. They promise me delivery time is 3-5 days. The order number is 8138071.But after so many follow up they sent me a dtdc courier track no. Z08061871 on 9 Nov in morning. But when i enquire with dtdc . The DTDC company tell me track no. is wrong. From 9nov i contact daily customer care of shop clue.But everytime they tell me track no will update with in 24-48 hours.. Till now they even dosn't courier to me. They just give fake id. I already mail to shop clue & discuss with Ashwani & Pankaj in customer care.But from last 5 days they told me we escalate your request to our logistic deptt. it will take 24 hr time. So don't go to shop clue they are cheaters.Their service is pathtic. Regards Ravi Mittal [protected]

Hello Grievance officer, This is Mohit Sharma purchased Morning walker from Shopclues.com on dated 25 Aug 2013 with order no #6225349 . I have ordered a digital morning walker with one year warranty but they sent me the analog morning walker without bill and without warranty. When I asked to the merchant then he refused to return and said that he has not sent any bill with this item so I cannot do anything against him. After that I complaint to the shopclues.com support they took some time and give a permission to return the product. And they will return only 300 bucks in the form of shopclues bucks but the product was bulky which is having courier charge is around 1200 Rs. I was continuously talking with shopclues supervisor (Little Paul). He has promised me that he will refund my amount but it was fake and he blamed me that one courier boy come to me and I refused him for pick up, In real there was no such person met with me (As I want to resolve this issue as soon as possible so why I will refuse to any one). After that he never talked with me and they started one new policy that I cannot call supervisor directly through the customer care (note that I was talking to the supervisor through the customer extension and now they refusing to transfer the call to his supervisor ). This was totally frustrating and I was not able the concentrate on my study due to this. On 8th oct 2013 one call came to me that If I want any compensation and she said that she will call me within one hour and till now she never called me back, on 13 nov 2013, I called again to the customer support the he promised me that his supervisor will call me before 6PM but no one call me and again (I have recorded the call for the showing that how they are harassing me) (Next day 14 November 2013) I call to customer support he cut the call, again I called (customer support name Vaibhav ) but there was no conclusion. Eelier they were saying that Ranchi is in their serviceable area and after some time they said and changed the statement that Ranchi is in not in their serviceable area for return pick up. So I am totally disturbed and frustrating with this service as there is no solution till now after 4 months. So this is my last mail to you and requesting you if you could help me within one week then it’s ok today is 14/11/2013 and finish this issue before 25/11/.2013. Otherwise I have to move to the consumer forum. I hope you will help me in this issue. Thanks Mohit Sharma

order no - 8050353 booked in shop clues but stil i didnt receive the shipment .
I have paid the money and followed shop clues many times . They havent taken any actions so far .

Rather i wasted my phone calls . They didnt responded to my mail at last and nor cal too.

I will rate shop clues as worst worst service.

Shopclues.com is a fraud company and its a scam which they people are running on internet I placed 2 orders with u on 27th oct'13 order no.8055207 & 8055871 out of which one I requested to cancel order no.8055207 on 4th nov'13 and wow what a experience order cancelled on 8th till then there was no response and that even happened when I called and followup, hats of to you guys your cust service is wonderful and one of its kind in this world(sorry for under rating you poor cust service) & cust service officers of Shopclues.com bluntly lie on customer's face it was 6th nov if I remember it correctly executive from Shopclues.com says sir refund has been initiated when I said I can see on website status didn't changed then I was told that the status which he was talking about is internal amazing is it some kind of cbi department that you people do things internally when I shouted and asked to speak to supervisor I did not found any one taking ownership and I was placed on hold for more than 3-5 mins and suddenly executive comes back and in his whims and fancies states refund will be done by tomorrow if it was true why was I been told it will take 15 days and when I asked I need mail till evening on this commitment again I been cheated with commitment that sir sure you will get a mail by 6pm those 6 pm never came I believe I was told this because the shift of that guy must have get over at 6 haha lies. Oh by the way refund is not been done till now once more lies you know your website name is shopclues but you people don't have any clues about customer service and a word which do not exists in your dictionaries which commitment. Now coming to order no. 8055871 order booked 27th Oct'13 commitment was delivery in 5-7 working days current status "Order On Hold Refund initiated" As On 13th Nov'13 its been since 3 weeks and no intimation to me and suddenly out of the silver clouds there and communication that your order is cancelled since shopclues can't provide product its out of stock cant beleive this just want to say thanks for lovely cust service I will make sure that I will inform as many people in india as i can about this fraud going on.

I, Prabir Biswas shop a mobile phone on Shopclues in 29th oct 2013.The description of phone is Nokia 108, white of price 1949.Then(at the time of shopping) it was written that the product will be shipped within 5-7 days.Today is 12th nov but till the product is not shipped.When I tracked the order on 3rd nov it show that it has been shipped on that day through DTDC, but the DTDC track no was showed invalid in DTDC site .They told me when I called them 1st time on that day it was just technical problem don't worry about that.Till the product not was shipped and they give me excuses one after another but they don't want to chancel the order or give my money back.

Hello C-Complaints,
I had purchased 3 tshirts from shopclues.com on 27 august...order no. 6366893...its was Davie Jones Tshirts...I got Local Tshirts with different local names...Shopclues CS asked me to send images...I did sent...They said that they will Pick up from my place and refund...after some time they saying that my area is non trackable and asking me to send the Parcel through some courior service...how come they deliver the product if its non trackable...i have purchased more than 50 orders and my address is in Main City..i.e. IT park south Ambazeri road Nagpur...Now they never call nor reply...and my payment was for Rs500...please help me with the Refund...They said that they will pay me deliver charges if i send...but i dont have time for that...i am ading some mails i got from Shopclues...you can see them down...
...
Hello,

Thank you for contacting ShopClues.com.

Your request has been logged with ticket number 437032, please use the same email for further communication. We try our best to get back to you within 2 working days.
...
Hello,

Thank you for contacting ShopClues.com.

We regret any inconvenience caused. Based on your concern we request you to provide us the images of that product which you received, So that we can forward the same to the merchant and will provide you the solution accordingly.

Please respond to this email, without changing the subject line and we will reply via an email or phone regarding next steps.

Thanks,
Upasana - ShopClues Support
s::s
...
Hello,

Thank you for contacting ShopClues.com.

Your request has been forwarded to the merchant and we will try our best to get you a resolution within the next 3-4 days. Please be assured that ShopClues.com always protects your interest and we will be expediting your request.
However, some times our response may get delayed due to the nature of the issue or availability of the merchant.

Here is a useful link to get further answers to your questions:
http://www.shopclues.com/return-or-replacement.html

Thank you for your patience.
Upasana
Team ShopClues

...

ShopClues Support, Sep 13 08:33 pm (IST):
Hello,

Thank you for contacting ShopClues.com.

We apologize for the inconvenience caused. Based on your concern, we are arranging the pickup for replacement and will be coordinating with our courier partners regarding the same within the next 24 hours.

Our courier partner will contact you to arrange the pick up within the next 6-7 business days.
To expedite the process, we would like to request you to label the package with the following address and hand it to the courier partner.
To,
Clues Network (P) Limited
Plot Number- 648, Bijwasan,
New Delhi - 110061
Phone: 011 – 28063316 – 15

We will contact you once we receive the product to update you on the status, alternately you can track your return status at www.shopclues.com/trackorder

Here is another useful link to get further answers to your questions:
http://www.shopclues.com/return-or-replacement.html

Thank you for your patience.
AKhtar
Team ShopClues

I was order ray ban black color aviator sunglasses Order no is 7523287 on shopclues online site on 11-Oct and I was received product at 16-Oct . The problem is their i received wrong product then i was send the replace request on this site and our discussion on phone also for the pick and replace the order but till date ( Around 25 days) I don't have my correct order in my hands or I am regular discussion on phone or E-mail they always tell me we will try our best to get you a resolution within the next 3-4 days below attached mail they what was send it to me and below phone number is also wrong. I was send the courier on given address on 1 Nov but its not process due to wrong phone number in given address by this site my courier return back to me on 6-nov. really i am very frustrated from this site and I am fully not satisfied with this site. I want my correct order . some attached images of my courier slip and wrong product. Some below E-mails from the Shopclues [protected][protected][protected][protected] First mail Re: Return requested for ShopClues order 7523287 Inbox x ShopClues.com <[protected]@shopcluescom.zendesk.com> to me Hello, Thank you for writing to us. We try our best to get back to you within 2 working days. To help us take the issue with the merchant and expedite the process please reply to this email by sending the image of the product. Thank you, Team Shopclues [protected][protected][protected][protected]-- ShopClues Support, Oct 26 10:49 am (IST): Dear Customer, Thank you for contacting ShopClues.com. We apologize for the inconvenience caused. Based on your concern, we are arranging the pickup for replacement and will be coordinating with our courier partners regarding the same within the next 24 hours. Our courier partner will contact you to arrange the pick up within the next 6-7 business days. To expedite the process, we would like to request you to label the package with the following address and hand it to the courier partner. To, Clues Network (P) Limited Plot Number- 648, Bijwasan, New Delhi - 110061 Phone: 011 – 28063316 – 15 [protected][protected][protected][protected][protected][protected][protected] ShopClues Support, Oct 29 04:21 pm (IST): Dear Customer, Thank you for shopping at ShopClues.com. We are unable to do reverse pickup for your return request as your address is non serviceable with any of our courier partners. We apologize for the inconvenience. To expedite the process, we would like to request you to courier the product to the following address. To, Clues Network (P) Limited Plot Number- 648, Bijwasan, New Delhi - 110061 Phone: 011 – 28063316 We will be happy to refund the shipping charges upto Rs 300/- in the form of CluesBucks. Kindly email us your courier receipt to get the refund. However if you can provide an alternate address with different pin-code so that we can get it cross checked and can re-initiate the return process, Once we receive the product, we will send you an update on the order status, alternately you can track your return status [protected][protected][protected][protected][protected]

I have brought a "BSNL Penta T-pad IS701C White" from Shopclues.com on 11th October and received it on 19th October 2013. The Tab stopped working the second day. When I have approached the Customer care, they said that the piece is under 1 yr warranty by the company and asked me to go to the service center. I went to the service center and got it repaired a couple of times and again it is not working. It is not even a month since I purchased this product and I couldn't use it for more than 2 hours. Please help me on this.

Order no 7827301 which was delivered to me on 1 nov 2013. immediately after opening the product i found that they have delivered me absolutely wrong product. Within 10 min of receiving the product i mail them that i received wrong product & i want replacement or refund of money. Now even after 6 days of request & mailing them at least 2 times a day, they have not responded to my request. Never in my experience of online shopping i saw such a stubborn, non responsive customer service. Their claim of 10 days buyer protection is merely eyewash & they don't have courtesy to respond to any request. It is very obvious that i received absolutely wrong product, still why in the world they are taking so much time to respond. It seems that shopclues are cheating & doing big fraud by selling fake product on their website. I feel now they have looted me of my money, Rs 600 & I have lost all my hope of getting my money back.

I have ordered online through this site a headphone " Samsung 3.5 Mm Earphone Headset White Color", product code - 243677, order no- #7954031, Tracking ID - [protected], at the address, IMIS, swagat vihar, Bankuala, Bhubaneswar, odisha, 751002, on 26th october. They deliver me the product on 04th November, 2013 & the product is defective. Their representative refused to take back the product, he said that i cant take it, you have to talk with the company. I want the product to be replaced or my money back. My name - Abhishek Maity cell no- [protected]

Dear Sir, Since there was no response from your company, when we called today, we got a blank reply stating that the cooktop may not be in Stock with your merchant. If it is so, why do you accept the order.On further questioning him, he has assured that the item will be shipped today by the Merchant. You need to advise your team to answer properly the customers. We need the Sunflame 4 Burner Spectra-TL cooktop to be delivered at Bangalore before Diwali festival. If impossible, please keep us informed. Do not keep us in dark. Regards M.Mariappan Bangalore On Monday, 28 October 2013 8:36 PM, Mariappan Madasamy <[protected]@yahoo.co.in> wrote: Dear Sir, Why there is no update on my order latest status?? Please respond immediately since I need the 4 Burner stove for Diwali festival. Your site says the following. I am surprised to note the total silence of Shopclues Staff as well as the Merchant Baartan Bazaar. If the Sunflame Cooktop Spectra-TL model stock is not available, you should not have accepted my order. 7938863 Order Number 25 Oct 2013, 01:03 PM Order Date Processing - Pickup Initiated Order Status as of 26 Oct 2013, 12:03 AM What does this status mean? Your order is confirmed and we have started the process of picking the product from the merchant. Most orders get shipped within 3 to 4 days of confirmation. If there is any important update like product temporarily out of stock with the merchant, we will update you through email. Need help? click here to refer our frequently asked questions and self-help tools. Regards M.Anusuya On Sunday, 27 October 2013 9:28 PM, Mariappan Madasamy <[protected]@yahoo.co.in> wrote: Dear Sir, We are awaiting the despatch details for the Sunflame 4 Burner Spectra-TL booked on 25th Oct (Ref Order: 7938863) since we need the stove on priority. Please respond by tomorrow. Regards M.Anusuya Bangalore From: Mariappan Madasamy <[protected]@yahoo.co.in> To: ShopClues <support+[protected]@shopcluesmerchant.zendesk.com>; "[protected]@shopclues.com" <[protected]@shopclues.com>; "[protected]@shopclues.com" <[protected]@shopclues.com>; "[protected]@shopclues.com" <[protected]@shopclues.com> Sent: Friday, 25 October 2013 5:54 PM Subject: Re: Request received: Re: Re: Fw: Technical Issues-7938863 Dear Sir, I am a customer whose wife M. Anusuya has ordered for Sunflame 4 burner Spectra-TL, two level cooktop today. Please ensure that your merchant Baartan Bazaar despatch the right product positively by tomorrow against order 7938863 We need in 3 days time Awaiting your confirmation by return mail Regards M.Mariappan Bangalore On Friday, 25 October 2013 5:45 PM, ShopClues <[protected]@shopcluesmerchant.zendesk.com> wrote: ##- Please type your reply above this line -## Your request (#20474) has been received and is being reviewed by our support staff. To add additional comments, reply to this email or click the link below: http://shopcluesmerchant.zendesk.com/requests/20474 Mariappan

dear team, i had given a return a return request on 17.10.2013 for a Bajaj Hand Blender received from Shop Clues which was found In NOT WORKING CONDITION ans asked for reverse pickup and REFUND. from 17.10 till date, the company is forcing me to get it repair from Bajaj Auth. service station telling me that the product is under manufacture warranty. I asked them that i had purchased a brand new product from you and it should be in a working condition. After use when i got any problem i'll definately get it repair with related company. but, when it is not working from starting, they had to get it back and refurn my full amount to me. plz help me in this matter. for your ref i had copy+paste the communication with them... regards SOHEL ShopClues Support, Oct 28 08:19 pm (IST): Hello, Greetings from Shopclues.com! We regret for the inconvenience caused to you. As we have cross-checked and found that the ordered product is under manufacture warranty. Kindly contact with the manufacturer service center for a better resolution regarding your problem. We appreciate your patience. If you have any further concern fill free to contact us, we will be happy to help you. Thanks & Regards Akhtar Team Shopclues S::S mohammed sohelpanjekash, Oct 28 12:07 pm (IST): this is with ref to my mail on Sun, 27 Oct 2013 10:01:29 u r playing same words on & on I told u that I HAD ORDERED FOR A BRAND NEW PRODUCT IN WORKING CONDITION, WHEN THE PRODUCT IS DEAD ON ARRIVAL, U HAVE TO REFUND MY AMOUNT. I dont want a product to be repaired. Also, please note that i[censored]'ll not refund my money, i'll go to consumer compaint forum. DO OICKUP THE PRODUCT FROM MY ADDRESS AND REFUND MY FULL AMOUNT TO ME. I THINK THIS IS CLEAR. I WANT IMMIDIATE ACTION IN THIS MATTER AS U HAD TAKE LONG TIME IN COMMUNICATION PRINT-POINT Multi-Color Offset printing, Screen Printing Cell : 0091 [protected] mohammed sohelpanjekash, Oct 27 11:19 am (IST): On Sun, 27 Oct 2013 10:01:29 +0530 wrote > u r playing same words on & on I told u that I HAD ORDERED FOR A BRAND NEW PRODUCT IN WORKING CONDITION, WHEN THE PRODUCT IS DEAD ON ARRIVAL, U HAVE TO REFUND MY AMOUNT. I dont want a product to be repaired. Also, please note that i[censored]'ll not refund my money, i'll go to consumer compaint forum. DO OICKUP THE PRODUCT FROM MY ADDRESS AND REFUND MY FULL AMOUNT TO ME. I THINK THIS IS CLEAR. Ritika, Oct 27 10:01 am (IST): Hello, Greetings from Shopclues.com! We regret for the inconvenience caused to you. As we have cross-checked and found that the ordered product is under manufacture warranty. Kindly contact with Bajaj no[protected] /[protected]. We appreciate your patience. If you have any further concern fill free to contact us, we will be happy to help you. Thanks & Regards, Ritika –Team Shopclues S::S mohammed sohelpanjekash, Oct 26 10:32 am (IST): regarding ur mail on yesterday, why should i ask the manufacturer for repair ? i had paid for a brand new product and it should be in a working condition. u have failed to deliver a good product and on the contrary asking me to get it repair from the manufacturer. for ur kind information, i m aware of all this, u better reverse pickup it and refund the amount. regards SOHEL PRINT-POINT Multi-Color Offset printing, Screen Printing Cell : 0091 [protected] mohammed sohelpanjekash, Oct 25 03:49 pm (IST): On Fri, 25 Oct 2013 15:14:37 +0530 wrote > why should i ask the manufacturer for repair ? i had paid for a brand new product and it should be in a working condition. u have failed to deliver a good product and on the contrary asking me to get it repair from the manufacturer. for ur kind information, i m aware of all this, u better reverse pickup it and refund the amount. regards SOHEL Ritika, Oct 25 03:14 pm (IST): Hello, Greetings from Shopclues.com! We regret for the inconvenience caused to you. As we have cross-checked and found that the ordered product is under manufacture warranty. Kindly contact with the manufacturer service centre for a better resolution regarding your problem. We appreciate your patience. If you have any further concern fill free to contact us, we will be happy to help you. Thanks & Regards, Ritika –Team Shopclues S::S mohammed sohelpanjekash, Oct 23 10:47 am (IST): dear team how to elabrate ? i had clearly mention that after receiving the product & opening it, it is not working. I think the motor is jam, blender is NOT WORKING. i think this will be enough for you. regards SOHEL On Tue, 22 Oct 2013 11:33:31 +0530 wrote Ritika, Oct 17 11:19 am (IST): Hello, Greetings from ShopClues.com We sincerely apologize for the inconvenience caused to you. However, We request you to kindly elaborate your concern. What exactly the issue you got with the product. Kindly explain the appropriate reason so that we can proceed further. You are always a valued customer to us, and we are looking forward to serve you better. If you have any further concern or queries, please feel free to contact our customer support team, and we'll be happy to assist you further. Thanks, Ritika - Shopclues.com Customer Service s::s mohammed sohelpanjekash, Oct 17 10:44 am (IST): Comment: the product i received is NOT WORKING at all Order Number: 7515689 Return Number: 101377 Product: Bajaj HB04 Hand Blender Reason: Dead on Arrival Action: Refund _._ Cheers, ShopClues Support Team.

i do very regular online shopping. Among all online sites, shopclues has got most pathetic customer service. This is not one time experience. Whenever i did shopping with shopclues & contacted their customer service, i received very horrible response. My present complaint is regarding order no 7827303 . They have not shipped the order even after 10 days of ordering the product. So i requested them to cancel the order & refund my money so that i can purchase it from other place. Worst of this they are not at all responding to my request since last 2 days. Why shopclues people are such a .

Order no. 6871859 Ordered date: 19-Sep-0213 Order no. 6871859 has been placed on 19-Sep. Goods has been received in damaged condition which is taken photo and shopclues agreed to take return of the goods. Once i sent the return pick up address they advised that courier pick is not available in my area and alternate address is required. after a long time i struggled a lot and finally got alternate address in nearby city and sent mail on 23-Oct where shopclues confirmed that they do arrange for pickup within 2 days on 24-Oct. there was no reply for three days and i gave call to customer support team on 28-Oct and now they are advising that the alternate area is also not under service. Really its frustrating... i have sent the goods to the area after getting confirmation from their end. now they are advising me to send the return goods from my end. I have asked them that i will courier the return goods in collect mode, but they are not accepting that also. I have clearly explained that i dont want to spend single penny for that worthless product, why the largest online shopper can't make the alternative arrangement with other courier service team. Either they can make alternate arrangement or i will send it in collect mode where they can make the payment from their end and collect the goods. They are not agreeing the same where they stand in the same point to spend amount for worthless product from my end. please help getting refund for this product. Rgds, saranya

Hi,
I have ordered 1 tab cover from shopclues & received it yesterday.
But the cover is completly damaged & full with scratches.
When i contacted customer support, they are not helping me.
I am a regular customer of shopclues, even then i am getting this pathetic service from their end.
I want my money back.please help

I have ordered a car mp3 transmitter on July 30th. Order number is 5497685. I didn't receive the product yet. I have done payment by my debit card. I think it might be courier problem. If I call customer care number they r telling there was no stock and I ll receive it soon. I waited for 3 months still I didn't receive the product. There was no proper response from your side. I need my money credited to my account or else I need the product which I ordered for. Kindly do the arrangements.
Thanks and regards
Praveen prabhu
[protected]
[protected]