ShopClues.com Complaints & Reviews

I ordered a jaipan mixaer grinder from a online shopping site, called Shopclues.com. I ordered the product on 7 September 2013, i haven't received the product yet. Product's cost 1222.00 INR. My first order no was 6625961. But shopclues changed my order no due to unavailability of product. My new order no is 6782168. I called to shopclues customer care so many times but I didn't find any help from them. Please help me out. Ordered Name : Tapas Gupta Ordered Number: 6782168 Product's cost 1222.00 INR. Regards Tanmoy Gupta Ph No: [protected] / [protected]

I have ordered the combo of bags from shop clues. I have noticed that the product is of poor qualitey when it is delivered. I have taken it up with the shop clues for return based on the poor quality. They always claim that the product they sell through their portal is checked for quality. But now they are telling that the seller is not ready to take it back and hence they are not accepting my return request. Can you please help me to get it resolved?

Order NO.:-6969005, I had placed an order on shopclues website on 20th september .On that day the order status changed to "Processing - Pickup Initiated", Until this day it hasn't changed at all, every time i call shopclues people they keep saying that they'll ship it soon . I call them everyday and its the same thing. So I called merchant myself, he said that they said had sent the product to shopclues people and they had to ship it . If i tell this to cust care they say they haven't received it . I have lodged many complaints, all of them non-responsive . Please help me akosha, i really need that product asap. I've also paid for it by debit card

Hi, I purchased an amkette mouse from shopclues and i received the product dead on arrival. This is not a huge issue but the way the shopclues team/Seller is reacting for this is really disgusting. They are not ready to take any responsibility but for taking the cash from me. They are asking me to take pain to reach and follow upp with amkette customer care. In fact they shipped a dead product and asking me to take the responsibility on this burden futher. Nice customer care team trying to guard their seller. Its their duty just till the online transaction is complete. Once the money is taken then they believe in a "shopclues Principle" customer should take care of anything beyond that point. I still dint get any positive response from shopclues team. Please do not purchase any from such an organization which portrays as customer centric and acts the other way around. If this is the same way the shopclues customer care team is going to act. There is no need for customer care team infact to say PLEASE HELP YOURSELF. Regards, Vivek.

Hi,

I placed an online order for a BSNL Penta Tablet, on the 24th of August 2013, through www.shopclues.com. The order number being 6144575. I received the same on or around 8th or 9th of September 2013. When I opened it I found it to be a used one, with the seal tampered and the screen had scratches. I made a complaint on the website customer care email ID on the 10th of September. My complain number is 441171. They asked me to send the picture of the product. I sent them three pictures of the same. However even after regular follow up on email and on calls they are not resolving the issue yet. Giving me new deadlines every time I contact them. Hence I am registering a complaint against them here today, requesting for your intervention to get the issue resolved. Its been utter mental torture and has impacted my business in the course of chasing them for one simple thing to get settled and I claim a compensation for the same. I am attaching the pics of the product as well as the receipt that I have received. Please do let me if any further information is required on this.

Thanks and Regards
Monica
+[protected]

(on behalf of Mr. Brij Ballabh Udaiwal)

order id 5542009. i ordered this product 55 days back. i am in regular contact with their customer service regarding this order, mailing them every 4-5 days & asking them status of my order. Every time they asked me to wait for sometime to get my order delivered. Now 2 days back they responded by saying we are initiating refund for my order without giving any reason, although the product is still in stock. If this is the thing they wanted to do then why make me wait for painful 53 days. They should have cancelled the order immediately & why made me wait for such a long time. Really worst customer service. They don't have buyer protection or customer loyalty. I should have gone for flipkart or ebay which has really customer friendly service. Now i don't care whether shopclues give my Rs 563 back or not, because getting refund from them also a very difficult thing & really I don't want anymore headache from shopclues.

Shopclues.com sold a very sub par product to me. It was my mistake that I did not enquire about the length of the cable, but clearly I did not expect it to me absolutely useless. The power cable attached to the iron is like that of a toy iron and it is nearly impossible to use it for any practical purpose. I cannot use it to iron one full sized shirt, it does not reach both ends of the shirt. I contacted them for returning the product well within their suggested return time of "10 days", but they refuse to do anything about it.

Hi Sir,

Product detail : Seagate Expansion 1 TB Hard Disk Drive Portable USB 3.0 +USB 2.0
Code: 448435

I was order online “Seagate USB HDD” from shopcluse on 30th Aug 2013 & I have received hard disk on 6 Sep 2013.(shopCluse order no # 6406409)
I was facing issue with HDD on day one ( some its detected or some time it’s not ) after three day its completely not detecting.
I have log the complain in shopcluse on 15th Sep 2013 but still no action taken by shopcluse.
Shopcluse send me defected product and instead of take any action against your registered supplier they are saying to me to go service center... !!
I have send hard disk to Seagate service center & they retune back HDD to me because this product is export product & Seagate not support this kind of product...I think shopcluse are cheating with customer..

I humbly request you to intervene in the matter and resolve the issue.

Thanks & regards,
Piyush Dixit
+91-[protected]

Hi Team, I have added two products on 24 August,2013 in my shopping cart : 1 philips trimmer worth 1800 RS and a pair of socks 100 rs. So ordered amount was 1900 RS. After placing the order , system given me two mails for the orders 6203967 worth rupees 1800 for a trimmer and 6203965 for a pair of socks worth 314 rs for COD. I was out of station , so my mom received the products. For order no. 6203965 courier boy asked for 314 Rs. My mom paid it. But when i got to know this over phone, i raised for the return request. But shopclues mailed me that they wont be processing my return request. Since i have accepted the delivery. For order6203967 Philips trimmer worth INR 1799 /- which my mom received on 28 Aug,2013 . I was out of station for more than a week so could not personally received the product. Now i checked the product. It is not in working condition. It is not charging properly. I suspect this Product is of Cheap Quality probably duplicate. I tried to call your customer care on 9/21/2013 but even they are not cooperating for the return. please help. Thanks, Ankush Beniwal

order id 6096147, i ordered this product 32 days back. After 5 days of ordering they changed status to procurement delay. So i requested them to cancel the order and refund the money. After that they responded that your order is being cancelled. Now even after 32 days of ordering my order is still not cancelled & still showing status as procurement delay. I sent them many mails asking why order is still not cancelled but they are not at all responding. plz help me to get my money back. I never saw such a non responsive customer service.

i ordered cushions from shopclues.com on 25th august with order number 6250867 and when i received these n found that they r just half in size frm normal cushions n now when i asked them to return then nobody from their side bothered to talk wid me or mail me .. cushions r to support back but they r so tiny that they wont even touch the back when sitting on sofa .. attached the foto as well n outlined the size of real cushion on the pic

I already Complained

"SHOPCUES.COM - 3 TIMES PAYMENT DEDUCTION"

On this LINK
http://www.consumercomplaints.in/online-shopping/shopcuescom-c843727

since, after the complaint it has over a month i haven't got the money................


immediately getting call after complaint, i haven't received my money, though on phone the shopclue member said i will get the money within 24 hrs, ... Why This Is Happening

he asked me all the details even my atm card pin number, etc...



Please Please do something....................

This is regarding a order I made on shopclues with order ID:6227943 made on 25 Aug 2013.But I have not yet received the order.They updated me with a tracking ID [protected] with courier Indiaontime. According to the courier site they said the address in non-servicable and the courier has been returned to the shipper. But shopclues has marked the order delivered and marked my order as complete.I have contacted several times through email regarding this issue and they are neither providing me a refund nor arranging for reshipment.Please solve my issue.

I've came to the worst ever online shopping experience from shopclues.com. I booked a MOP (Order ID[protected] on from there. However, the product delivered to me and displayed image on the website were far too different. Also it did not had the feature they had put up on the images. The product had some critical faults and was not usable at all. After repetitive follow ups, shopclues ready to replace the product. After initiating the return, I was never informed when a new product will be delivered. As per my last conversation, they told that I may get refund, but I am still awaiting anything on the same. I had sent a lot many emails to customer care also but they are not committed to what they are saying. The customer representatives won't hesitate making false promises and customer only ultimately compromising in the end. My motive to publish my case here is to get my issue resolved ASAP. I had purchased the product by EMI, even after more than 1.5 months, I neither received product nor any updates on weather I will get the refund or not. Even more painful is I am still paying EMI to bank because they are saying me they have not received any reversal request for the transaction

Hi, I purchased Huawei Data Card (E355) from shopclues.com with order number : 5316977. When I got the item I checked and feel that it is having manufacture defects, so I log the request on very second day and ask them to do refund of my item as they have the Refund policy of 10 days and that policy mention the "Defective" section. But they are saying that I need to go to merchant address to correct the piece, But my questions is if they have the refund policy for defective peace then why should I go to the merchant. They should have to refund me the money of shopclues bucks. I am pasting there refund policy here.. [protected][protected] At ShopClues.com, we believe that customer satisfaction is key; therefore we stand behind all products bought at our site. If you receive a product which is not as per the specifications ordered by you i.e. Wrong Size, Wrong Color, Wrong Quantity, Defective, Damaged, Or Significantly different from the description given by the merchant 10 Day Return We get it picked, Or You ship and we refund [protected][protected][protected] Please suggest me as I am tried to do messaging service since month. Thanks, Amit

Respected sir, On 3rd of September i had ordered a pendrive from the site shopclues.com. my order number is 6557835. I have'nt received the delivery till date. I am on continous contact with the customer care service but m not getting a satisfactory reply. The site is just delaying the delivery everyday giving me timeline of days everytime i talk to them. Even on asking for refund after the timeline end period I am not getting either the surety of the delivery of the product or the refund. On the last update on 18th September shopclues has asked for more 7 working day time. The status of my order on sit is showing "complete" which means deliver but i didnt get the delivery whereas the status on the courier company site is showing "in transit". I request you to please help me in getting the refund. Thanks

A. I had made a purchase of Puma Speeder shoe on 27 August 13 Order ID 6358853. B. Even after receiving the order, order's status was not updated to "Completed" for next 4 days, this updated status enables the return order option using which you raise a request to return the product. C. After calling up CC, i got that button enabled and as per the CC i emailed them the problem along with the pictures on 05 Sept 13 (Return ID 75167) which they said they will forward to Merchant to verify the issue. D. Till date ( 15 Sept 13) even after several call they have always reverted with the response that they are yet to hear back from the merchant. Moreover, the CC and the shopclues team has never been able to meet the timeline they share over call about by when they will give you the response back about your query. I have to move out of town and need to make a purchase, and because of this delay from ShopClues, i am unable to make further purchases.

Dear Sir, I recently bought Blackberry mobile (Rim curve 2 8530 cdma Reliance *228) from shopclues. However when in received the product what i found was that there is no sim card slotted area in this mobile. It was a fake one, cheap. After couple of emails they agreed to pick up the mobile but never refunded money. After my emails, instead of refund they just shipped similar product. as shown they have completed the status of request. though they have not refunded the money. And when i requested a return, they said that it is as mentioned on the website and we would not be able to return it. These people at shopclues are making fun of retail industry. This is the second time they gave a fake product. Please help me resolve this issue. Order details are: First Order no: 4533677 Second Order no: 6550892 Date of order: 22 June, 2013 Regards, Paras Modi Please look at the attached image of the product dispatched:

I purchased axe deo on 7/9/13 thru net banking as order No 6628503 from shopclues.com. I got an sms on 8/9/13 that the item was shipped by DTDC with tracking No Z94894845. But the item did not delivered. I fail to even track it. I complainted it several times. But no use. Please help me to even return the money...Anilkumar M.H.

Dear sir, I purchased a vegetable mixer from shopclues.com as order id 5562157. which I found to be useless, hence i requested for its return. initially they denied but after couple of emails they agreed to pick up from home. they picked it up, but never refunded money. After my emails, instead of refund they just shipped similar product. attached screenshot, as shown they have completed the status of request though they have not refunded the money. please help.